# Klearcom Platform Reviews
**Vendor:** Klearcom  
**Category:** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 1
## About Klearcom Platform
Klearcom has developed a non-intrusive SaaS platform that ensures multinational contact centers are the first to know about issues with their domestic speech-based IVRs, pinpointing root causes in real-time. Klearcom helps avoid customer outages in over 96+ countries. Our AI platform rapidly detects and addresses problems, analyzing the full customer call path, benchmarking performance, and alerting on every issue. Using machine learning, automatic speech recognition, and audio fingerprinting, we provide a holistic view of the call from customer to agent with a single test, which is highly attractive to our enterprise customers. We enable our customers to benchmark local performance in over 96+ countries, revealing blind spots in domestic IVR performance and enhancing the global customer experience one conversation at a time. Key platform advantages include measuring audio quality at each call stage, IVR/speech bot testing in 96+ countries, and speech intent testing in 40+ languages. For example, when a user says a drug name on a Pfizer IVR in Japanese, our platform ensures the speechbot understands the intent and transfers the call correctly. The biggest advantage is that our platform requires zero integration with customer systems—just provide the number, and Klearcom handles the rest. Klearcom's solution is innovative because it introduces new capabilities to contact centers, specifically enhancing Interactive Voice Response (IVR) systems and ensuring toll-free number reliability, thereby significantly improving global customer experience.




## Klearcom Platform Reviews
  ### 1. Contact Centre validation - Excellent Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.)

**Reviewed Date:** June 25, 2025

**What do you like best about Klearcom Platform?**

Klearcom are supporting with a review of our contact centre set-up and recording quality. Klearcom, provided excellent customer service and guided us through the process. They also helped to develop custom reports to support in our review

**What do you dislike about Klearcom Platform?**

No comments. The system set-up and oversight for the project was handled by Klearcom.

**What problems is Klearcom Platform solving and how is that benefiting you?**

Ensuring adequate oversight of our contact centre prior to transition to a new platform



- [View Klearcom Platform pricing details and edition comparison](https://www.g2.com/products/klearcom-platform/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-01+10%3A26%3A32+-0500&secure%5Bsession_id%5D=8bd6d499-c693-439c-956e-4ae1030fd20a&secure%5Btoken%5D=b4df4c0ed0775e697a910d112b9a1bd384d7e2bb1d660347277fedf1e9bb96fe&format=llm_user)

## Klearcom Platform Features
**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Functionality **
- Test Feedback
- Test History
- Customization
- Test Variety

**Generative AI**
- AI Text-to-Speech

**Generative AI**
- AI Text Summarization

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Automation**
- Organization
- Reliability
- Thoroughness

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Call Recording
- Reporting & Dashboards

**Agentic AI - Automation Testing**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

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