Best Speech Analytics Software - Page 6
Speech analytics software analyzes ongoing or recorded calls and detects emotional cues for quality assurance. The software uses similar technology found in voice recognition software where spoken language is analyzed using artificial intelligence. However, speech analytics differs from voice recognition in that the latter is concerned with just speech transcription and identifying the speaker, while the former provides emotional analysis and sentiment analysis for performance insights.
Speech analytics tools help call center representatives and managers identify when customers are agitated, confrontational, or stressed. It allows them to adapt and improve their representative’s future performance by coaching them on how to react to difficult situations and providing satisfactory customer support. Speech analytics solutions either integrate with or are offered as a preloaded feature of contact center software.
To qualify for inclusion within the Speech Analytics category, a product must:
Featured Speech Analytics Software At A Glance
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Build on cutting-edge Internet technologies and design thinking principles, Samespace elates customer experience, increases agent productivity and saves a ton of money. We seamlessly integrate into an
- 67% Mid-Market
- 33% Small-Business
536 Twitter followers
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- User Satisfaction
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An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription and text analytics technologies.
- 100% Mid-Market
101 Twitter followers
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Inspiring performance & loyalty in today's workplace
- 50% Enterprise
- 50% Mid-Market
- Overview
- User Satisfaction
- Seller Details
SpeechIQ is an easy-to-use, cost-effective solution to drive agent productivity, operations efficiency and improved customer engagement.
- 100% Mid-Market
26 Twitter followers
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- User Satisfaction
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Summatti helps business get real-time actionable insights & automate quality control on all customer interactions Customer Experience Identify issues, patterns, predict escalations & trigger
- 50% Enterprise
- 50% Small-Business
96 Twitter followers
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- User Satisfaction
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Unrivaled productivity with omnichannel reach. TCN Operator is a collection of all the best call center tools seamlessly integrated. With TCN’s no contract promise, the cloud-based platform is customi
- 100% Mid-Market
2,415 Twitter followers
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Supercharge your sales, marketing and customer experience teams with the most valuable insights from customers. Translate call conversations into valuable business outcomes with our Call Transcriptio
- 100% Small-Business
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- User Satisfaction
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Verint Real-Time Agent Assist is an innovative solution that can listen to customer calls as they happen and automatically identify opportunities to guide interactions toward better outcomes for your
- 43% Small-Business
- 29% Mid-Market
7,756 Twitter followers
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- User Satisfaction
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VoiceBase delivers omni-channel interaction analytics to enterprise and contact center customers. Through industry-leading voice and text analytics, VoiceBase unlocks thousands of data points and capa
- 100% Mid-Market
3,959 Twitter followers
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- User Satisfaction
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Automation & insights of “Voice of Customer” Automate your call monitoring process with intuitive Contiinex Auto Audit Combining voice to text and speech analytics with AI & machine lear
- Overview
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- Seller Details
Creating the future of AI for Customer Service
- Overview
- User Satisfaction
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A complete AI enabled speech analytics that integrates offers your contact center dynamic voice bots, real time agent assistance, automated after call work and 100% call quality audit automation.
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
AssemblyAI transcribes and understands audio using state-of-the-art AI models, revolutionizing speech-to-text and natural language processing.
45,399 Twitter followers
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Authenticx is an AI powered analytics platform built exclusively for healthcare organizations. Our platform allows you to centralize all customer interactions from various channels, and analyze them a
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Batvoice AI is a tool that allows you to determine a phone call's themes and irritation points in real time, helping companies improve both operational results and customer experience. Our solution is
