Best Speech Analytics Software - Page 6

How Many Speech Analytics Software Products Does G2 Track?

Total Products under this Category: 182

Category Stats (Oct 2026)

  • Average Rating: 4.5/5 (↑0.02 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Real-time Guidance Agent (+25.0%) - Among all products in this category, Real-time Guidance Agent recorded the largest rating increase compared to last month

Last updated: October 21, 2026

How Does G2 Rank Speech Analytics Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 24,000+ Authentic Reviews
  • 182+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Speech Analytics Software

G2 Grid® for Speech Analytics Software plotting products by satisfaction and market presence

Highlighted products: RingEX, Genesys Cloud CX, Observe.AI, Dialpad Support, CloudTalk, SuccessKPI, Talkdesk, and Voiso.

Underlying data: [Grid® JSON](https://www.g2.com/categories/speech-analytics/grids.json?focus%5B%5D=ringex&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=observe-ai&focus%5B%5D=dialpad-support&focus%5B%5D=cloudtalk&focus%5B%5D=successkpi&focus%5B%5D=talkdesk&focus%5B%5D=voiso)

OpenText Contact Center Analytics

ransform call center and back office performance with workforce engagement call center software that engages employees and provides meaningful experiences

Average Rating: 4.5/5.0

Total Reviews: 5

How Do G2 Users Rate OpenText Contact Center Analytics?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.3/10)
  • Quality of Support: 8.8/10 (Category avg: 9.1/10)
  • Ease of Use: 8.8/10 (Category avg: 9.0/10)
  • Ease of Admin: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind OpenText Contact Center Analytics?

  • Seller: OpenText
  • Year Founded: 1991
  • HQ Location: Waterloo, ON
  • Twitter: @OpenText
    21,565 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    22,835 employees on LinkedIn®
  • Ownership: NASDAQ:OTEX

Who Uses This Product?

  • Company Size: 80% Large, 20% Small

What Do G2 Reviewers Say About OpenText Contact Center Analytics?

AI-generated summary from verified user reviews

Pros
  • Users value the centralization of modules in OpenText Contact Center Analytics, simplifying management and usage significantly.
  • Users value the integrated data management of OpenText Contact Center Analytics, enhancing ease of use and efficiency.
  • Users appreciate the ease of use of OpenText Contact Center Analytics, thanks to its integrated single platform.
  • Users value the easy integrations of OpenText Contact Center Analytics, simplifying management with a unified platform.
  • Users appreciate the integrated modules of OpenText Contact Center Analytics, simplifying management and enhancing usability.
Cons
  • Users find the complexity of certain features requires additional training, which can hinder effective use of the tool.
  • Users note the complex setup of OpenText Contact Center Analytics, necessitating additional training for effective use.
  • Users note the complex usability of OpenText Contact Center Analytics, requiring extensive training for certain features and configurations.
  • Users report experiencing insufficient training, leading to confusion with complex features and configurations.
  • Users highlight the lack of training as a barrier to fully utilizing the features of OpenText Contact Center Analytics.

What Are Recent G2 Reviews of OpenText Contact Center Analytics?

What Are G2 Users Discussing About OpenText Contact Center Analytics?

Orvera AI

Orvera AI is an enterprise ready conversational AI platform built for voice automation and high-volume customer communication workflows. Built on 18+ years of contact center experience, Orvera AI helps organizations automate structured inbound and outbound interactions with AI voice agents that resolve around 80% of calls end to end. The platform is designed for fast rollout, with new use cases launched in as little as 48 hours, and integrates across existing CRMs, dialers, and workflow systems. Orvera AI helps businesses reduce operational costs, improve turnaround times, and deliver more consistent customer experiences at scale.

Average Rating: 5.0/5.0

Total Reviews: 5

How Do G2 Users Rate Orvera AI?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.3/10)
  • Quality of Support: 10.0/10 (Category avg: 9.1/10)
  • Ease of Use: 10.0/10 (Category avg: 9.0/10)
  • Ease of Admin: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Orvera AI?

  • Seller: Orvera AI
  • Company Website:
  • Year Founded: 2025
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Large, 33% Small

What Are Recent G2 Reviews of Orvera AI?

Provana Speech Analytics

Our call center speech analytics (ICAP - Integrated Call Analytics Platform) offers AI-powered call monitoring that’s significantly more affordable than the competition. Partnering with CallMiner, we’ve built a speech analytics platform that automatically monitors and objectively scores every call, providing deep insight into which calls to focus on and drastically reducing the need for internal monitoring. ICAP's innovative features help transform your call center by increasing productivity and decreasing costs, providing affordable cutting-edge technology to companies of all sizes. Beyond the automation and ease it brings to call center monitoring, ICAP® can help improve productivity, performance and profitability by: Gathering larger data sets, allowing you to identify trends faster Improving call quality and customer relationships Increasing call volume per agent by 20% Identifying winning methods that can be turned into best practices Eliminating the time spent manually monitoring calls and providing feedback Reducing customer complaints by 50%

Average Rating: 4.7/5.0

Total Reviews: 3

How Do G2 Users Rate Provana Speech Analytics?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.3/10)
  • Quality of Support: 10.0/10 (Category avg: 9.1/10)
  • Ease of Use: 9.4/10 (Category avg: 9.0/10)
  • Ease of Admin: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Provana Speech Analytics?

  • Seller: Provana
  • Year Founded: 2011
  • HQ Location: Lisle, US
  • LinkedIn® Page: www.linkedin.com
    3,261 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 33% Large, 33% Medium

What Do G2 Reviewers Say About Provana Speech Analytics?

AI-generated summary from verified user reviews

Pros
  • Users value the automation capabilities of Provana Speech Analytics, significantly increasing call review efficiency and ease of use.
  • Users value the enhanced call quality of Provana Speech Analytics, with nearly all calls being efficiently reviewed.
  • Users appreciate the ease of use of Provana Speech Analytics, transforming a complex task into a seamless process.
  • Users appreciate the efficiency of Provana Speech Analytics, enabling nearly complete call reviews through automation.
  • Users praise the efficient evaluation process of Provana, significantly enhancing call review capabilities through automation.
Cons
  • Users find the difficult setup of Provana Speech Analytics challenging, especially with keyword configurations and language limitations.
  • Users report inadequate AI capabilities, struggling with language barriers and difficult setup for keyword tracking.
  • Users experience a language barrier and difficulties in setup, particularly with the keyword functionality in Provana.
  • Users face a language barrier with Provana, as it performs better in English compared to other languages.

What Are Recent G2 Reviews of Provana Speech Analytics?

What Are G2 Users Discussing About Provana Speech Analytics?

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Skit

Skit.ai is an AI-first SaaS voice automation company that helps enterprises transform the customer experience by automating their contact center queries. With over 10 million hours of training data, Skit.ai can currently respond in over 16+ languages, covering over 160+ dialects and replicating human-like conversations. Skit currently serves a variety of enterprise clients across diverse sectors. Enterprises have been able to streamline their contact center operations, reduce cost and also enhance customer experience & engagement. Featured as one of the top-notch start-ups in the Cisco Launchpad’s Cohort 6, Skit has also been listed in Forbes 30 Under 30 Asia start-ups 2021 for its remarkable industry innovation and recently been awarded ‘Tech Startup of the Year’ in Artificial Intelligence 2021 by Entrepreneur India.

Average Rating: 2.5/5.0

Total Reviews: 2

How Do G2 Users Rate Skit?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 9.3/10)
  • Quality of Support: 5.8/10 (Category avg: 9.1/10)
  • Ease of Use: 6.7/10 (Category avg: 9.0/10)
  • Ease of Admin: 5.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Skit?

  • Seller: Skit
  • Year Founded: 2016
  • HQ Location: New York, US
  • LinkedIn® Page: www.linkedin.com
    174 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium, 33% Small

What Are Recent G2 Reviews of Skit?

WIZ.AI

WIZ.AI provides enterprise-grade conversational AI solutions to enhance customer experience and increase operational efficiency. WIZ.AI’s suite of solutions includes smart automation, AI-human copilot, generative AI-powered applications, and an LLM-powered platform. WIZ.AI’s AI agents called Talkbots provide human-like engagement to facilitate customer interactions at scale, enabling exceptional customer service and strong business ROI for our enterprise clients. WIZ.AI Talkbot Features Hyper-localized: Talkbots can process local and domain-specific vocabularies Hyper-personalized: Talkbots can mimic the tone and accent of a native, and support multiple English varieties and global languages Omni-channel: Talkbots can be integrated over telephony, email, SMS, and various messaging apps

Average Rating: 4.7/5.0

Total Reviews: 9

How Do G2 Users Rate WIZ.AI?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.3/10)
  • Quality of Support: 9.3/10 (Category avg: 9.1/10)
  • Ease of Use: 9.3/10 (Category avg: 9.0/10)
  • Ease of Admin: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind WIZ.AI?

  • Seller: WIZ.AI
  • Year Founded: 2019
  • HQ Location: Singapore, SG
  • LinkedIn® Page: www.linkedin.com
    172 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 44% Large, 33% Medium

What Do G2 Reviewers Say About WIZ.AI?

AI-generated summary from verified user reviews

Pros
  • Users value the responsive and professional customer support of WIZ.AI, enhancing their overall experience significantly.
  • Users highlight the responsive and professional support from the WIZ.AI team, enhancing their overall experience significantly.
  • Users appreciate the excellent customer satisfaction with WIZ.AI, highlighting timely support and a smooth working experience.
  • Users value the natural and professional voice technology of WIZ.AI, enhancing customer relationships effectively.
  • Users find WIZ.AI's ease of use and quick implementation significantly enhance their customer experience and support.
Cons
  • Users find WIZ.AI more expensive than competitors, but value the high quality and support it provides.
  • Users note that the cost of WIZ.AI is higher than competitors, but justify it with quality and support.
  • Users note the current limitations of WIZ.AI, requiring more time and effort to enhance agent training and performance.
  • Users note that training is required to optimize WIZ.AI's performance, which can be time-consuming and challenging.

What Are Recent G2 Reviews of WIZ.AI?

AI Rudder

AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analysing data automatically to reach and activate more customers. AI Rudder helps call centers reduce costs by automating repetitive tasks and lowering agent workload. This free up agents to focus on things only humans can do. Over the long term, AI Rudder aims to rethink the future of business communication.

Average Rating: 4.6/5.0

Total Reviews: 13

How Do G2 Users Rate AI Rudder?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.3/10)
  • Quality of Support: 9.1/10 (Category avg: 9.1/10)
  • Ease of Use: 8.9/10 (Category avg: 9.0/10)
  • Ease of Admin: 7.7/10 (Category avg: 8.9/10)

Who Is the Company Behind AI Rudder?

  • Seller: AI Rudder
  • Year Founded: 2019
  • HQ Location: Palo Alto, US
  • Twitter: @AIRudder
    50 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    317 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services
  • Company Size: 77% Medium, 15% Large

What Are Recent G2 Reviews of AI Rudder?

What Are G2 Users Discussing About AI Rudder?

AudioShake

AudioShake provides AI-powered audio separation, analysis, and enhancement tools, accessible via API, SDK, and web app. Designed for enterprise teams, AudioShake's tools process audio programmatically at scale. Industries include music labels and distributors, film and TV studios, broadcasters, podcast networks, AI and data companies, and any platform or workflow that depends on clean audio. Core Capabilities -Stem separation: Isolate vocals, instruments, dialogue, music, and effects from any mixed recording — including music, film, TV, podcast, and broadcast audio -Dialogue extraction: Separate clean dialogue from music and background noise for film, TV, broadcast, and live production -Multi-speaker separation and diarization: Separate and label individual speakers from recordings with overlapping voices, supporting post-production workflows, transcription and dubbing pipelines, and podcast editing -Real-time dialogue isolation: Outputs isolated dialogue and residual audio as separate stems at 11ms end-to-end latency, built for live broadcast and real-time production workflows -Lyric transcription and alignment: Automatically transcribe lyrics with timestamps for each word, for karaoke, distribution, and accessibility workflows -Copyright music detection and removal: Identify and remove copyrighted music with automated cue sheet generation, supporting copyright compliance and unlocking distribution and monetization of previously restricted content -Speech enhancement: Recover intelligible dialogue from degraded, noisy, or low-resolution recordings -Archival content restoration: Isolate, enhance, and remaster legacy recordings for modern platforms — enabling dubbing, distribution, and new commercial use of previously inaccessible audio Technical Differentiators AudioShake's tools are non-generative, or discriminative, in nature: they isolate what is already present in the original recording without reconstructing or synthesizing audio content. Outputs are always authentic and faithful to the source material. All models are deployable via API or SDK, with on-device support for edge applications that require local processing without network dependency. Recognition Winner, AWS re:Invent Unicorn Tank Startup Competition Winner, NAB PILOT Innovation Challenge 2024 Winner, LaLiga EA Sports Startup Competition Winner, Sony Demixing Challenge Selected for Disney Accelerator 2024 cohort Named one of TIME's Best Inventions

Average Rating: 5.0/5.0

Total Reviews: 20

How Do G2 Users Rate AudioShake?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.3/10)
  • Quality of Support: 10.0/10 (Category avg: 9.1/10)
  • Ease of Use: 10.0/10 (Category avg: 9.0/10)
  • Ease of Admin: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind AudioShake?

  • Seller: AudioShake
  • Year Founded: 2020
  • HQ Location: San Francisco, US
  • Twitter: @AudioShakeAI
    1,309 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    41 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Music
  • Company Size: 75% Small, 15% Medium

What Are Recent G2 Reviews of AudioShake?

Call Center Studio

Call Center Studio is an AI-powered, cloud-native contact center software (CCaaS) built entirely on Google Cloud. It helps enterprises, BPOs, and growing customer service teams run inbound, outbound, and omnichannel customer operations from a single platform, with agents able to work from anywhere. The company has offices in the United States, the United Kingdom, and Turkey, and its platform is used by leading global brands including eBay, FedEx, Nestlé, and Volvo, as well as major business process outsourcing providers such as Teleperformance and Concentrix. Call Center Studio unifies every customer channel, including voice, WhatsApp, Instagram, Messenger, Telegram, Google Business Messenger, live chat, SMS, email, and video, through a single set of microservices with no per-channel add-on fees. Core contact center capabilities include skill-based routing, interactive voice response (IVR), automatic call distribution (ACD), auto and predictive dialers, call recording, and number masking. Native VoIP via SIP and PSTN provides local DID numbers in more than 65 countries, giving global teams local presence wherever they operate. The platform includes a full suite of AI tools powered by Dialogflow, Vertex AI, and OpenAI GPT-4. CX Insights delivers AI-driven transcript and sentiment analysis, while AI Avatar, chatbots, accent neutralization, and self-service automation handle routine interactions and escalate to human agents only when needed. Reporting data streams directly into Google BigQuery for real-time, unified analytics without complex data reconstruction, and an open API plus CRM integrations such as Salesforce let teams connect their existing systems. Built-in quality management and agent coaching tools help supervisors monitor performance and improve service quality. Running on 49 Google Cloud services, Call Center Studio is designed to replace complex, server-dependent legacy systems with a scalable, cost-efficient alternative. Teams can deploy quickly and train agents in minutes, while selective use of AI keeps interactions fast and accurate without unnecessary cost. Serving industries from healthcare and e-commerce to financial services and logistics, the platform maintains over 99% customer retention and is backed by a 24/7 support team, helping organizations improve customer experience while reducing operational overhead.

Average Rating: 4.8/5.0

Total Reviews: 96

How Do G2 Users Rate Call Center Studio?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.3/10)
  • Quality of Support: 9.3/10 (Category avg: 9.1/10)
  • Ease of Use: 9.4/10 (Category avg: 9.0/10)
  • Ease of Admin: 9.5/10 (Category avg: 8.9/10)

Who Is the Company Behind Call Center Studio?

  • Seller: Call Center Studio
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Chicago, Illinois
  • Twitter: @CCS4CX
    174 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,816 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Support Executive, Consultant
  • Top Industries: Telecommunications, Consumer Services
  • Company Size: 61% Medium, 25% Small

What Do G2 Reviewers Say About Call Center Studio?

AI-generated summary from verified user reviews

Pros
  • Users find Call Center Studio’s user-friendly interface and support team invaluable for efficient team management and operations.
  • Users highlight the efficiency of Call Center Studio, enhancing call routing and agent productivity effortlessly.
  • Users value the easy setup of Call Center Studio, praising its smooth onboarding and effective integration capabilities.
  • Users appreciate the powerful and flexible features of Call Center Studio, enhancing efficiency and agent performance in a unified platform.
  • Users value the seamless integrations of Call Center Studio, enhancing versatility across various communication channels.
Cons
  • Users find that Call Center Studio's complex reporting lacks needed flexibility and detail for effective usage.
  • Users find the dashboard issues in Call Center Studio limit flexibility and detail in reporting features.
  • Users find the inadequate search functionality limits their ability to efficiently track and manage customer interactions.
  • Users experience integration issues with Call Center Studio, facing inconsistent API behavior and challenges in root cause analysis.
  • Users find the lack of clarity in reporting features limits their ability to track and analyze data effectively.

What Are Recent G2 Reviews of Call Center Studio?

What Are G2 Users Discussing About Call Center Studio?

Call Criteria

Call Criteria offers affordable, efficient, and scalable quality assurance solutions for your contact center. Our QA solutions include sophisticated true AI (Large Language Model), speech analytics, and traditional human evaluations. Our customized scorecards offer precise feedback to boost compliance, customer satisfaction, and sales performance. With our consultative approach, we help you navigate the complexity amongst all the options, deploy the best solution for your business, and leverage the results to get the best possible improvement outcome possible.

Average Rating: 3.5/5.0

Total Reviews: 4

How Do G2 Users Rate Call Criteria?

  • Quality of Support: 10.0/10 (Category avg: 9.1/10)
  • Ease of Use: 10.0/10 (Category avg: 9.0/10)

Who Is the Company Behind Call Criteria?

Who Uses This Product?

  • Company Size: 50% Small, 25% Large

What Are Recent G2 Reviews of Call Criteria?

What Are G2 Users Discussing About Call Criteria?

DialShree Predictive Dialer

DialShree is a popular call centre solution that supports unified communication channels. It has a wide array of features. It is renowned for its 99.99% of SLA uptime. It is a highly scalable, robust, secure, and feature-rich solution, which is perfect to use for all scaled businesses and call centers. Our VoIP and telephony experts have implemented 900+ Omnichannel Communication Solutions across 10+ industries. BPO, KPO, Corporate Companies, Collection Agencies, Businesses, Telemarketing Companies, Call Centers, Banking, Healthcare, eCommerce, Automotive, Government DialShree has some futuristic add-ons to offer more consolidated call centre software to specific industries. Visit us @ https://elisiontec.com/products/contact-center-software/

Average Rating: 4.6/5.0

Total Reviews: 55

How Do G2 Users Rate DialShree Predictive Dialer?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.3/10)
  • Quality of Support: 9.3/10 (Category avg: 9.1/10)
  • Ease of Use: 9.1/10 (Category avg: 9.0/10)
  • Ease of Admin: 9.4/10 (Category avg: 8.9/10)

Who Is the Company Behind DialShree Predictive Dialer?

  • Seller: Elision TechnoLab
  • Year Founded: 2007
  • HQ Location: Gujarat, India
  • Twitter: @elisiontec
    390 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    124 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Insurance, Education Management
  • Company Size: 79% Medium, 14% Small

What Do G2 Reviewers Say About DialShree Predictive Dialer?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the agent productivity features of DialShree, enhancing their call management and support capabilities.
  • Users value the excellent customer support from DialShree, which enhances their experience and resolves issues quickly.
  • Users value the daily use and support of DialShree, enhancing call management and assisting agents effectively.
  • Users value the dialing features of DialShree, particularly call barging and whisper capabilities for enhanced support.
  • Users value the recording features of DialShree for effective call management and enhanced support for agents.
Cons
  • Users often experience dialer issues with DialShree, particularly when switching extensions, causing delays in workflow.
  • Users face dialer limitations as switching extensions on DialShree takes a considerable amount of time, disrupting workflow.
  • Users experience time delays when switching extensions on DialShree, impacting their productivity and workflow.

What Are Recent G2 Reviews of DialShree Predictive Dialer?

What Are G2 Users Discussing About DialShree Predictive Dialer?

Echovane

Echovane enables you to do 100s of in-depth customer interviews in hours instead of weeks. Our qualitative market research platform reduces time to insights in user research from weeks to hours. The product uses AI agents in different parts of the workflow including survey design, user interviews, transcription and analysis. Echovane can: - Create surveys with unbiased and non leading questions basis a research guide. - Take 100s of in-depth AI moderated interviews within hours with contextual probing in multiple languages. Our agent is designed to give a human like experience to ease out the best responses for the study - Transcribe, code and analyse the conversations - Surface detailed insights. - Help recruit respondents from a 3 million global pool of participants.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate Echovane?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.3/10)
  • Quality of Support: 9.2/10 (Category avg: 9.1/10)
  • Ease of Use: 9.2/10 (Category avg: 9.0/10)
  • Ease of Admin: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Echovane?

  • Seller: Echovane
  • HQ Location: San Francisco, US
  • Twitter: @EchovaneAI
    5 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Do G2 Reviewers Say About Echovane?

AI-generated summary from verified user reviews

Pros
  • Users value Echovane for its time-saving capabilities, allowing projects to be completed in just one day.
  • Users value the automation of data collection and analysis, significantly reducing time and resource investment in research.
  • Users value the automation of data collection and analysis, significantly saving time and resources in research processes.
  • Users value the efficiency of Echovane, which automates data collection, significantly saving time and resources.
Cons
  • Users express concerns over the inaccuracy of Echovane, mentioning potential biases leading to skewed results and poor decisions.
  • Users express concern over limited data analysis, which may result in biased outcomes and poor decision-making.

What Are Recent G2 Reviews of Echovane?

Emtropy

Emtropy helps you improve your customer service quality and drive higher customer retention and loyalty. Our proprietary AI-powered QA automation replaces spreadsheets and manual reviews with unbiased analyses of 100% of conversations at scale. Powerful AI engine Easy to use dashboards Scalable We provide personalized agent insights to help you take action and focus your agent coaching. Easy to use dashboards, trends, and email alerts let you quickly take action. Start helping of all your agents reach their performance potential within 24 hours of connecting to Zendesk. Sign up for a free trial on our website https://www.emtropylabs.com

Average Rating: 4.0/5.0

Total Reviews: 1

How Do G2 Users Rate Emtropy?

  • Quality of Support: 8.3/10 (Category avg: 9.1/10)
  • Ease of Use: 10.0/10 (Category avg: 9.0/10)

Who Is the Company Behind Emtropy?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Emtropy?

HGS Agent X

HGS Agent X is a fully customizable contact center AI (Artificial Intelligence) software that helps brands solve critical contact center challenges and supercharges their contact center to deliver a top-notch customer experience. With HGS Agent X, you pay for only the features your business needs! - AI-powered agent assist - Customer 360° view - Smart knowledge base - Cloud-based omnichannel platform - Interactive voice response (IVR) & assistance - Contact center analytics - Contact center automation HGS Agent X offers simplicity in an age of complexity. It is a comprehensive, highly customizable, cloud-based contact center solution enabling contact centers to ramp up ROI by: - increasing efficiencies by automating mundane agent tasks - reducing agent task and talk time - speeding up agent onboarding and self-learning - providing agents with deeper customer insights to enrich customer interactions - facilitating agent collaboration and idea generation Resolve issues faster, boost quality management processes, and deliver a great customer experience with HGS Agent X's wide range of features. 1. Simplified Customer 360 View: To improve the CX, brands worldwide continuously enhance their contact centers by introducing new channels. While investing millions to facilitate customer engagement on new channels, few are investing in the tools agents need to support omnichannel environments. One of the biggest frustrations for any customer is having to repeatedly explain the same issue or grievance across different channels to different customer service representatives. HGS Agent X addresses this issue by providing a simple and easy-to-understand customer 360 view to give agents all the information required to resolve a customer query in one place. 2. Smarter Knowledge Management: In a fast-paced and rapidly evolving CX environment, contact center agents must keep up with increasing customer expectations—not only for top-notch CX but for problem-solving. Regular training is an effective tool to ensure the agents are well prepared to handle all kinds of customer issues, but you can do better: HGS Agent X’s smarter knowledge management capabilities enable quick agent training & onboarding and distribution of business-critical information among agents in real-time. 3. AI-Powered Agent Assist: In today’s environment, operating a contact center without AI-powered computing abilities is like consuming food without all the essential nutrients. Gone are the days when customers were looking for answers to questions. They now expect brands to anticipate their needs and offer solutions. HGS Agent X, with its AI-powered agent-assist capability and call center automation tools, not only helps contact center agents eliminate repetitive tasks and improve their efficiency—improving their experience—but it also provides details such as customer sentiment, demographic, product or service information, status, etc. so that agents can tailor offerings and solutions to the customers. 4. Real-Time Customer Insights: Brands aspire to deliver a customer experience that emulates the ease of a conversation with a friend. However, no matter how skilled, agents alone could never replicate this meaningful exchange. A conversation with a friend takes into account your mutual histories, nonverbal cues, tone of voice, and your implied understanding of that friend’s goals. By allowing technology to supplement real-time insights an agent has about a customer, Agent X facilitates a true customer relationship to deliver a memorable customer experience. 5. Reporting and Analytics: With the constant increase in communication channels and the volume of customer interactions, defining and automating the tracking of key performance indicators (KPIs) has become critical to the success of a contact center. Tapping into the insights obtained from analytics ensures that the contact center delivers top-notch CX consistently. Along with AI-powered solutions, smarter knowledge sharing, and customer 360 views, Agent X provides ready-to-use analytics dashboards that monitor the performance of a contact center at an agent level, team lead level, and organization level. These call center analytics dashboards are updated in real-time to improve operational efficiency, quality, and workforce management. Maximize your most valuable asset with a streamlined, unified solution that empowers agent performance and results in an outstanding customer experience.

Average Rating: 3.9/5.0

Total Reviews: 4

How Do G2 Users Rate HGS Agent X?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.3/10)
  • Quality of Support: 8.9/10 (Category avg: 9.1/10)
  • Ease of Use: 8.3/10 (Category avg: 9.0/10)
  • Ease of Admin: 6.7/10 (Category avg: 8.9/10)

Who Is the Company Behind HGS Agent X?

Who Uses This Product?

  • Company Size: 50% Medium, 25% Small

What Are Recent G2 Reviews of HGS Agent X?

What Are G2 Users Discussing About HGS Agent X?

Luware

Luware delivers cloud-native solutions built for Microsoft Teams, empowering organizations to simplify communication, enhance customer service, and meet strict compliance requirements. With a modular suite spanning contact center, attendant console, workflow automation, and certified compliance recording, Luware unifies collaboration and customer engagement on one secure, scalable platform. Luware Nimbus is a powerful customer experience solution designed to grow with your business. It transforms Microsoft Teams into a customer service hub, offering a single platform to unite your organization’s capabilities—whether it’s an internal helpdesk, a branch office, or a global contact center. Experience effortless compliance and quality monitoring with Luware Recording, the definitive cloud-based solution for capturing, storing, and analyzing conversations across platforms. Backed by Verint’s cutting-edge recording technology and managed by industry-leading experts, it ensures your business stays secure, compliant, and ahead of the game. Protect your data, simplify adherence to regulations, and focus on growing your business—all with Luware Recording.

Average Rating: 4.4/5.0

Total Reviews: 8

How Do G2 Users Rate Luware?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.3/10)
  • Quality of Support: 9.2/10 (Category avg: 9.1/10)
  • Ease of Use: 8.8/10 (Category avg: 9.0/10)
  • Ease of Admin: 8.6/10 (Category avg: 8.9/10)

Who Is the Company Behind Luware?

  • Seller: Luware
  • Year Founded: 2010
  • HQ Location: Zurich, CH
  • Twitter: @luware
    180 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    167 employees on LinkedIn®
  • Phone: +41 58 404 28 00

Who Uses This Product?

  • Company Size: 75% Large, 13% Medium

What Do G2 Reviewers Say About Luware?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Luware, highlighted by its intuitive interface and smooth integration with Teams.
  • Users value the easy integration with Microsoft Teams, enhancing their daily workflows and overall user experience.
  • Users value the smooth integration of Luware with MS Teams, enhancing daily workflows and user experience.
  • Users commend Luware's quick and friendly customer support, ensuring responsive assistance and efficient issue resolution.
  • Users find implementation ease with Luware exceptional, enjoying quick setup and straightforward configuration without technical expertise.
Cons
  • Users find Luware lacking in missing features such as full change history in reports and bulk user creation.
  • Users find the complex customization process time-consuming and challenging, particularly for smaller teams and administrators.
  • Users find the complex features of Luware require extensive configuration, which can be time-consuming and challenging.
  • Users find the complexity in Luware's setup process to be time-consuming and challenging, particularly for administrators.
  • Users find the difficult setup process time-consuming and challenging, especially for advanced configuration and workflows.

What Are Recent G2 Reviews of Luware?

MaxContact

Make every conversation count – for acquisition, retention & recovery. MaxContact is the AI-powered customer engagement software that helps you turn every customer conversation into a high-impact, revenue-driving moment. We empower your teams to connect smarter, perform better, and scale faster - without losing the human touch. Our cloud-based contact centre platform delivers three core benefits: Revenue-driving performance everywhere it matters. Give your team the power to turn conversations into outcomes with AI automation and insights, intelligent targeting, and predictive dialling that drive scalable revenue. MaxContact helps your agents perform at their best with smarter targeting, automation tools, and AI insights. Move beyond gut feel and make performance scalable with results you can repeat. Our customers achieve 200-300% increases in contact rates, campaign conversion rates that double, and team productivity improvements of +25%. We're so confident in these results that we guarantee measurable performance improvements with the MaxContact Performance Promise. CX that fuels growth. Create customer experiences that boost loyalty, increase conversion, and drive long-term value. Better experiences build better business outcomes, turning service into a revenue stream. Our omnichannel features - covering SMS, WhatsApp, email, web chat, and social - ensures every interaction becomes a value-creating moment. With AI agents handling routine tasks and speech analytics providing intelligence, your team focuses on high-impact customer conversations. Scale with confidence, not compromise. Handle more with less without losing the human touch. Automate intelligently, reduce cost-to-serve, and scale confidently even as volumes rise. Our AI works alongside your team - AI does the heavy lifting while your team focuses on what matters most. From automated dialling to intelligent targeting and AI call summaries, MaxContact future-proofs your operations. What can it do for you? • Drive revenue-driving performance with automated dialling and intelligent targeting • Elevate CX as a commercial lever with omnichannel engagement and AI-powered insights • Scale efficiently with inbound and outbound AI agents that handle the heavy lifting • Ensure OFCOM, GDPR & PCI compliance and security across all customer interactions • Transform operations with real-time dashboards, reporting, conversation intelligence and business insights. You're backed by industry experts & 5-star UK-based support. Ready to make every conversation count? Get in touch to find out more - info@maxcontact.com

Average Rating: 4.6/5.0

Total Reviews: 60

How Do G2 Users Rate MaxContact?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.3/10)
  • Quality of Support: 9.3/10 (Category avg: 9.1/10)
  • Ease of Use: 8.9/10 (Category avg: 9.0/10)
  • Ease of Admin: 8.8/10 (Category avg: 8.9/10)

Who Is the Company Behind MaxContact?

  • Seller: MaxContact
  • Company Website:
  • HQ Location: Manchester, England, United Kingdom
  • LinkedIn® Page: www.linkedin.com
    68 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Insurance
  • Company Size: 52% Medium, 40% Small

What Do G2 Reviewers Say About MaxContact?

AI-generated summary from verified user reviews

Pros
  • Users praise the attentive and fast customer support from MaxContact, enhancing their overall experience and usability.
  • Users appreciate the prompt and personalized customer support from MaxContact, enhancing problem-solving and user experience.
  • Users praise the user-friendly interface and exceptional customer support that enhance their experience with MaxContact.
  • Users praise MaxContact for its exceptional efficiency, providing reliable, user-friendly software with outstanding support and performance tracking.
  • Users commend the reliability of MaxContact, highlighting exceptional support and impressive performance in sales activities.
Cons
  • Users find the complex reporting in MaxContact overwhelming and desire simpler, more customizable options.
  • Users note the missing features in MaxContact, especially the absence of webchat and flexible reporting options.
  • Users find customization difficult, citing complexities in scripting and limited intuitiveness in personalization tools.
  • Users find the poor reporting of MaxContact complicated, making it difficult to navigate and access relevant information.
  • Users find the difficult reporting system complex and desire simpler navigation and more customizable options.

What Are Recent G2 Reviews of MaxContact?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024