Best Speech Analytics Software - Page 6
Speech analytics software analyzes ongoing or recorded calls and detects emotional cues for quality assurance. The software uses similar technology found in voice recognition software where spoken language is analyzed using artificial intelligence. However, speech analytics differs from voice recognition in that the latter is concerned with just speech transcription and identifying the speaker, while the former provides emotional analysis and sentiment analysis for performance insights.
Speech analytics tools help call center representatives and managers identify when customers are agitated, confrontational, or stressed. It allows them to adapt and improve their representative’s future performance by coaching them on how to react to difficult situations and providing satisfactory customer support. Speech analytics solutions either integrate with or are offered as a preloaded feature of contact center software.
To qualify for inclusion within the Speech Analytics category, a product must:
Best Speech Analytics Software At A Glance
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Make every conversation count – for acquisition, retention & recovery. MaxContact is the AI-powered customer engagement software that helps you turn every customer conversation into a high-imp
- Financial Services
- Insurance
- 52% Mid-Market
- 40% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Build on cutting-edge Internet technologies and design thinking principles, Samespace elates customer experience, increases agent productivity and saves a ton of money. We seamlessly integrate into an
- 67% Mid-Market
- 33% Small-Business
529 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription and text analytics technologies.
- 100% Mid-Market
100 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Inspiring performance & loyalty in today's workplace
- 50% Enterprise
- 50% Mid-Market
- Overview
- User Satisfaction
- Seller Details
SpeechIQ is an easy-to-use, cost-effective solution to drive agent productivity, operations efficiency and improved customer engagement.
- 100% Mid-Market
26 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Summatti helps business get real-time actionable insights & automate quality control on all customer interactions Customer Experience Identify issues, patterns, predict escalations & trigger
- 50% Small-Business
- 50% Enterprise
95 Twitter followers
- Overview
- User Satisfaction
- Seller Details
TCN Operator is a comprehensive collection of all the best contact center tools, characterized by unrivaled productivity, omnichannel reach and seamless integrations. Founded in 1999 in St. George, Ut
- 100% Mid-Market
2,405 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Supercharge your sales, marketing and customer experience teams with the most valuable insights from customers. Translate call conversations into valuable business outcomes with our Call Transcriptio
- 100% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Verint Real-Time Agent Assist is an innovative solution that can listen to customer calls as they happen and automatically identify opportunities to guide interactions toward better outcomes for your
- 43% Small-Business
- 29% Mid-Market
7,745 Twitter followers
- Overview
- User Satisfaction
- Seller Details
VoiceBase delivers omni-channel interaction analytics to enterprise and contact center customers. Through industry-leading voice and text analytics, VoiceBase unlocks thousands of data points and capa
- 100% Mid-Market
3,942 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Automation & insights of “Voice of Customer” Automate your call monitoring process with intuitive Contiinex Auto Audit Combining voice to text and speech analytics with AI & machine lear
- Overview
- User Satisfaction
- Seller Details
Creating the future of AI for Customer Service
- Overview
- User Satisfaction
- Seller Details
A complete AI enabled speech analytics that integrates offers your contact center dynamic voice bots, real time agent assistance, automated after call work and 100% call quality audit automation.
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
AssemblyAI transcribes and understands audio using state-of-the-art AI models, revolutionizing speech-to-text and natural language processing.
45,599 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Authenticx is an AI powered analytics platform built exclusively for healthcare organizations. Our platform allows you to centralize all customer interactions from various channels, and analyze them a
