Verint Coaching Bot Reviews & Product Details

I like that it gives instant coaching during calls, which helps agents fix mistakes right away. The wrap-up summaries are also useful because they save time and give a quick view of what happened in the call. Review collected by and hosted on G2.com.

Sometimes the prompts can pop up too often and distract the agent. Also, the summaries could be a bit shorter and more direct. Review collected by and hosted on G2.com.

THis help the agent real-time in providing accurate Feedback to Agents between calls, also help improve AHT and customer satisfaction Review collected by and hosted on G2.com.

Price of deployment for Latin American company, they have to create a different tier in prices Review collected by and hosted on G2.com.

The Verint Real-Time Agent Assist technology is cutting edge and makes the lives of our internal and external customers easier. RTAA provides a clean application that provides in the moment needed information to our internal staff and way that is easily digestable. The feedback from our users is that they really enjoy the seamlessness of how the tool interacts with their existing user interface. Review collected by and hosted on G2.com.

The only piece of feedback I would have around RTAA is the lack of out of the box reporting. There needs to be a way to determine not only utilization of the tool but also if the information being provided by the tool is being edited by the user and how often they are editing it. Review collected by and hosted on G2.com.

AI-Driven Real-Time Guidance: Whether I'm in a contact center or working remotely, Verint Real-Time Agent Assist provides me with AI-driven, real-time guidance based on acoustic, linguistic, and desktop activity source.

Advanced Scripting Capabilities: The software's advanced scripting capabilities have significantly reduced call-handling time and improved efficiency source.

Seamless Integration: I appreciate how effortlessly Verint Real-Time Agent Assist integrates with other ERP solutions like SAP, Oracle, and Microsoft, simplifying operations and leveraging existing investments source.

Robust Security and Compliance: The software ensures data protection and maintains trust, which is crucial for any business dealing with customer data source.

Diverse Functionalities: Depending on the version (Standard, Premium, Ultimate), the software offers a range of functionalities from basic CRM tools to advanced scripting capabilities source. Review collected by and hosted on G2.com.

Complexity for New Users: While Verint Real-Time Agent Assist offers a plethora of advanced features like real-time engagement tools, advanced scripting capabilities, and seamless integrations, it might come with a steep learning curve for new users. The multitude of functionalities, although beneficial, could be overwhelming for agents who are not tech-savvy or those who are transitioning from a simpler system. Proper training and onboarding might be required to ensure all agents can utilize the software to its full potential. Review collected by and hosted on G2.com.

Make shedule check verey easy

You can accese adherence report in easy manner

One of the best feature is Schedule swap request

Also the shedule correction makes easy. Review collected by and hosted on G2.com.

Some time system legs.

Interface should be more colurful so the user can stays on plateform more. Review collected by and hosted on G2.com.

It helps you track time and I found it's really helpful for remote working companies to keep track of their employees. Review collected by and hosted on G2.com.

I think Verint is really great. I would recommend it. Review collected by and hosted on G2.com.

Easy to check shedule

Easy to check adherence

Schedule swap request is great feature Review collected by and hosted on G2.com.

Sometime lags and importing or exporting schedule should be less complicated Review collected by and hosted on G2.com.