# Best Review Management Software - Page 3

  *By [Subhransu Sahu](https://research.g2.com/insights/author/subhransu-sahu)*

   Review management software allows businesses to collect, host, track, monitor, and respond to product and service reviews on their websites, helping e-commerce businesses engage with consumers, understand customer behavior, and improve offerings based on authentic feedback.

### Core Capabilities of Review Management Software

To qualify for inclusion in the [Review Management software](https://learn.g2.com/best-review-management-software) category, a product must:

- Collect and capture feedback on e-commerce websites through reviews
- Be applicable for both product and service reviews
- Moderate, manage, and analyze reviews
- Deploy as a widget, pop-up, email follow-up, or short-answer Q&A on the website
- Optimize for desktop, mobile, or tablet use

### Common Use Cases for Review Management Software

E-commerce teams and marketers use review management software to build social proof and drive purchase confidence. Common use cases include:

- Collecting post-purchase reviews via automated email follow-ups or on-site prompts
- Moderating and responding to customer reviews to demonstrate responsiveness and build trust
- Analyzing review data to identify product or service improvement opportunities

### How Review Management Software Differs from Other Tools

Unlike online reputation management software, which provides broader capabilities for monitoring brand mentions and managing reputation across the web, review management software focuses specifically on collecting and managing reviews on e-commerce websites. It integrates with e-commerce platforms and works alongside [email marketing software](https://www.g2.com/categories/email-marketing) and social networks to drive review volume and engagement.

### Insights from G2 on Review Management Software

Based on category trends on G2, ease of review collection and flexible display options stand out as standout capabilities. Increases in review volume and improved conversion rates stand out as primary outcomes of adoption.




  
## How Many Review Management Software Products Does G2 Track?
**Total Products under this Category:** 247

### Category Stats (May 2026)
- **Average Rating**: 4.57/5
- **New Reviews This Quarter**: 193
- **Buyer Segments**: Small-Business 49% │ Mid-Market 43% │ Enterprise 8%
- **Top Trending Product**: eTrusted (+0.375)
*Last updated: May 18, 2026*

  
## How Does G2 Rank Review Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 11,200+ Authentic Reviews
- 247+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

  
## Which Review Management Software Is Best for Your Use Case?

- **Leader:** [Okendo](https://www.g2.com/products/okendo/reviews)
- **Highest Performer:** [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews)
- **Easiest to Use:** [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews)
- **Top Trending:** [Trustpilot](https://www.g2.com/products/trustpilot/reviews)
- **Best Free Software:** [Reviews.io](https://www.g2.com/products/reviews-io/reviews)

  
---

**Sponsored**

### Alchemer Reputation Management

Alchemer Reputation Management (formerly Chatmeter) is a multi-location reputation and customer experience platform that helps enterprise and multi-site brands manage reviews, analyze customer sentiment, and drive location-level improvements at scale. Built specifically for organizations operating across dozens, hundreds, or thousands of locations, it goes beyond basic review monitoring to connect feedback directly to operational action. What is Alchemer Reputation Management used for? Alchemer Reputation Management is used to monitor and respond to online reviews across platforms, analyze customer sentiment by location, standardize feedback workflows across distributed teams, and surface location-specific insights that drive measurable improvements in customer experience. Common use cases include multi-location review response programs, Voice of Customer (VoC) initiatives, franchise experience management, and brand reputation monitoring across social media and review sites. Who is Alchemer Reputation Management for? Alchemer Reputation Management is purpose-built for corporate teams and regional managers overseeing multiple physical locations — including retail chains, restaurant groups, healthcare networks, hospitality brands, financial services branches, and franchise systems. It serves CX leaders, marketing teams, and operations managers who need a single, unified view of customer sentiment across their entire location portfolio. Key capabilities: - Centralized review and feedback aggregation from Google, Yelp, social media, surveys, and other channels — unified into a single location-level dashboard - AI-powered sentiment and thematic analysis that identifies the underlying drivers of customer satisfaction and dissatisfaction beyond star ratings and scores - At-scale review response tools that enable teams to respond to customer feedback promptly and consistently across every location - Standardized workflows that give frontline operators and regional managers clear, prioritized, actionable guidance — not just data - Location-specific action prioritization that transforms unstructured feedback into ranked improvement opportunities by site - Cross-location benchmarking to identify top-performing locations, flag underperformers, and share best practices across the organization How does Alchemer Reputation Management compare to other reputation management platforms? Unlike general-purpose review management tools, Alchemer Reputation Management is built for the operational complexity of multi-location enterprises. Where platforms like Birdeye or Podium focus primarily on review generation and automation, Alchemer emphasizes turning feedback into location-level operational action — making it a strong fit for brands that need to drive consistent customer experiences across a distributed footprint, not just improve their star ratings. Bottom line: Alchemer Reputation Management helps multi-location brands close the gap between listening to customers and acting on what they say — delivering consistent, high-quality experiences at every location and protecting brand reputation at scale.



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=96&secure%5Bdisplayable_resource_id%5D=96&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=96&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=18216&secure%5Bresource_id%5D=96&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Freview-management-software%3Fpage%3D7&secure%5Btoken%5D=ca3007269bba1fb8086e838fc4c4e4f6eabffa10c0c2b2a0f6f0ac869ab390d8&secure%5Burl%5D=https%3A%2F%2Fwww.alchemer.com%2Fl%2Falchemer-reputation-management-g2&secure%5Burl_type%5D=custom_url)

---

  ## What Are the Top-Rated Review Management Software Products in 2026?
### 1. [StoryTap](https://www.g2.com/products/storytap/reviews)
  StoryTap is an authentic video platform that powers AI search. With six utility patents, StoryTap is the only software company that makes it easy for businesses to automate authentic customer video testimonials from anyone, anywhere. By unlocking the power of your real customers, StoryTap helps websites rank with LLMs, increase conversions, and provide endless, authentic social proof at your fingertips.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 14
**How Do G2 Users Rate StoryTap?**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

**Who Is the Company Behind StoryTap?**

- **Seller:** [StoryTap](https://www.g2.com/sellers/storytap)
- **Company Website:** https://storytap.com/
- **Year Founded:** 2015
- **HQ Location:** Vancouver, BC
- **Twitter:** @storytapvideo (456 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/storytapvideo/ (12 employees on LinkedIn®)

**Who Uses This Product?**
  - **Company Size:** 50% Enterprise, 50% Small-Business


#### What Are StoryTap's Pros and Cons?

**Pros:**

- Ease of Use (1 reviews)
- Helpful (1 reviews)
- Platform Usability (1 reviews)
- User Interface (1 reviews)

**Cons:**

- Expensive (1 reviews)
- Pricing Issues (1 reviews)

### 2. [GoReminders](https://www.g2.com/products/goreminders/reviews)
  Text message & email appointment reminders! Reduce no-show clients at appointments and meetings with this appointment scheduling & reminder system. Save time and money with automatic reminders & confirmations for your customers, patients, staff, volunteers & more. Customizable reminder messages & recurring appointments. Try it risk-free with our 14-day trial. Quotes from users: "... I didn’t need a complicated booking site and GoReminders is just straight to the point and easy to work with. Some other sites were too confusing to navigate and didn’t get straight to the point."


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 290
**How Do G2 Users Rate GoReminders?**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 7.7/10 (Category avg: 10/10)

**Who Is the Company Behind GoReminders?**

- **Seller:** [GoReminders](https://www.g2.com/sellers/goreminders)
- **Company Website:** https://www.goreminders.com/
- **Year Founded:** 2013
- **HQ Location:** Brooklyn, New York
- **Twitter:** @GoReminders (3,357 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/goreminders (7 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Health, Wellness and Fitness, Automotive
  - **Company Size:** 72% Small-Business, 4% Mid-Market


#### What Are GoReminders's Pros and Cons?

**Pros:**

- Ease of Use (28 reviews)
- Appointment Reminders (24 reviews)
- Reminders Feature (20 reviews)
- Scheduling (16 reviews)
- Text Messaging (14 reviews)

**Cons:**

- Expensive (10 reviews)
- Missing Features (6 reviews)
- Pricing Issues (5 reviews)
- Scheduling Issues (4 reviews)
- Integration Issues (3 reviews)

### 3. [LocalZen](https://www.g2.com/products/localzen/reviews)
  LocalZen by Center.AI enhances your store's visibility and reputation on Google Maps, and other local platforms, driving more foot traffic and increasing revenue. Our platform streamlines the management of multiple listings, saving you time and ensuring accurate, consistent information. With AI-powered analytics, compare your ratings with competitors and optimize your listings for greater visibility. Efficiently manage reviews and strengthen customer relationships to turn online searches into in-store visits.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 13
**How Do G2 Users Rate LocalZen?**

- **Retail:** 10.0/10 (Category avg: 8.3/10)
- **E-commerce:** 10.0/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 0.3/10 (Category avg: 10/10)

**Who Is the Company Behind LocalZen?**

- **Seller:** [APPCHANCE GROUP SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ](https://www.g2.com/sellers/appchance-group-spolka-z-ograniczona-odpowiedzialnoscia)
- **Year Founded:** 2021
- **HQ Location:** Poznań, PL
- **LinkedIn® Page:** https://www.linkedin.com/company/center-ai/ (8 employees on LinkedIn®)

**Who Uses This Product?**
  - **Company Size:** 46% Mid-Market, 38% Enterprise


#### What Are LocalZen's Pros and Cons?

**Pros:**

- Easy Integrations (3 reviews)
- Integrations (3 reviews)
- Customer Support (2 reviews)
- Ease of Use (2 reviews)
- Time-saving (2 reviews)

**Cons:**

- Complexity (1 reviews)
- Inefficiency (1 reviews)
- Limited Customization (1 reviews)
- Limited Features (1 reviews)
- Limited Options (1 reviews)

### 4. [reviewflowz](https://www.g2.com/products/reviewflowz/reviews)
  Reviewflowz helps modern companies around the world collect, monitor, manage, and share customer reviews. Track new reviews on any platform, set up smart notifications. Create and share your own reports to surface insights and share the right data with the right teams, at the right time. Search, tag, access, and export all your reviews, connect to chat GPT or Claude for deeper analysis, or leverage built-in topic extraction and sentiment analysis.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 9
**How Do G2 Users Rate reviewflowz?**

- **Retail:** 9.4/10 (Category avg: 8.3/10)
- **E-commerce:** 9.4/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 4.2/10 (Category avg: 10/10)

**Who Is the Company Behind reviewflowz?**

- **Seller:** [reviewflowz](https://www.g2.com/sellers/reviewflowz)
- **Year Founded:** 2021
- **HQ Location:** Paris, FR
- **LinkedIn® Page:** https://www.linkedin.com/company/74474533 (1 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Computer Software
  - **Company Size:** 56% Mid-Market, 22% Enterprise


#### What Are reviewflowz's Pros and Cons?

**Pros:**

- Customer Support (6 reviews)
- Tracking (5 reviews)
- Integrations (4 reviews)
- Easy Integrations (3 reviews)
- Easy Setup (3 reviews)

**Cons:**

- Difficult Learning (1 reviews)
- Expensive (1 reviews)
- Insufficient Data (1 reviews)
- Limited Features (1 reviews)
- Missing Features (1 reviews)

### 5. [SiteVibes](https://www.g2.com/products/sitevibes/reviews)
  With customer expectations evolving, having a unified platform to manage engagement and loyalty is no longer optional—it's essential. At SiteVibes, we empower growing ecommerce brands to drive deeper customer connections and lasting loyalty. Our all-in-one platform combines essential tools into a seamless experience, making it easier than ever to build meaningful relationships with your customers. SiteVibes delivers everything you need to elevate your ecommerce experience. From collecting and showcasing authentic product reviews to running impactful loyalty programs, curating shoppable user-generated content, and delivering real-time social proof messaging, our platform is designed to engage and inspire. Built with flexibility in mind, SiteVibes adapts to your brand's unique goals, helping every interaction feel authentic and personalized. With a powerful yet intuitive dashboard, SiteVibes streamlines workflows for your team, enabling faster implementation and efficient collaboration. Combining robust features with ease of use, SiteVibes helps your brand boost engagement, increase conversions, and foster long-term loyalty—all while simplifying your tech stack.


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 9
**How Do G2 Users Rate SiteVibes?**

- **Retail:** 9.4/10 (Category avg: 8.3/10)
- **E-commerce:** 10.0/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 3.3/10 (Category avg: 10/10)

**Who Is the Company Behind SiteVibes?**

- **Seller:** [SiteVibes](https://www.g2.com/sellers/sitevibes)
- **Year Founded:** 2019
- **HQ Location:** Chicago, US
- **Twitter:** @SiteVibes (21 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/sitevibes (5 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Retail
  - **Company Size:** 67% Small-Business, 33% Mid-Market


#### What Are SiteVibes's Pros and Cons?

**Pros:**

- Automation (1 reviews)
- Continuous Improvement (1 reviews)
- Customer Engagement (1 reviews)
- Customer Support (1 reviews)
- Ease of Use (1 reviews)


### 6. [eTrusted](https://www.g2.com/products/etrusted/reviews)
  eTrusted has been designed from the ground up as a standardized and scalable SaaS platform for real-time customer feedback. Invite your customers to give feedback where it is most important to you. Connect eTrusted with your systems and receive feedback holistically across your customer journey. Forget the annual snapshot of customer satisfaction with a one-time survey. eTrusted provides you with authentic feedback consistently and in real-time. Our customers include online and retail, insurance, the automotive industry, software platforms and everything in between.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 6
**How Do G2 Users Rate eTrusted?**

- **Retail:** 7.2/10 (Category avg: 8.3/10)
- **E-commerce:** 8.9/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 5.8/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

**Who Is the Company Behind eTrusted?**

- **Seller:** [Trusted Shops](https://www.g2.com/sellers/trusted-shops-093f0c35-f6f7-4bd5-8bba-5d7e6b64b3e3)
- **Year Founded:** 1999
- **HQ Location:** Köln, DE
- **LinkedIn® Page:** https://www.linkedin.com/company/trustedshops (759 employees on LinkedIn®)

**Who Uses This Product?**
  - **Company Size:** 50% Mid-Market, 50% Small-Business


#### What Are eTrusted's Pros and Cons?

**Pros:**

- Customer Support (1 reviews)
- Ease of Use (1 reviews)
- Easy Integrations (1 reviews)
- Feedback (1 reviews)
- Feedback Management (1 reviews)

**Cons:**

- Limitations (1 reviews)

### 7. [GMBapi.com](https://www.g2.com/products/gmbapi-com/reviews)
  GMBapi.com is the last all-in-one local SEO software solution you will use. Stop Overpaying for Local SEO. Get 90% of Enterprise Power at 15% of the Cost. GMBapi.com is the high-performance, cost-effective alternative to "black box" enterprise tools you are currently using. Built specifically for multi-location brands, retail chains, and agencies, we provide the automation you need to dominate local search without the "per-credit" fees or restrictive long-term contracts. Why 50+ Location Brands are Switching to GMBapi: Unlimited Geo Grids (Local Rank Tracking): We are the only platform offering free, unlimited local rank tracking heatmaps. See exactly how you rank block-by-block against 20+ competitors—no credits or top-up fees required. The "Operational" Advantage: Unlike competitors who "take over" your listings, GMBapi acts as a powerful layer on top of your Google Business Profile. Your local managers can still use the native Google app, while your central team uses our dashboard for bulk automation. AI-Powered Reputation Guard: Go beyond simple templates. Our AI generates on-brand, localized review responses and includes a unique Deleted Review Tracker so you never lose valuable customer sentiment data. Bulk Management at Scale: Sync business hours, services, photos, and localized posts across 10 or 10,000 locations instantly. We sync your data to Google, Apple Business Connect, Bing, Foursquare, and more. Built for the Future of AI Search (LLM Visibility) Traditional SEO isn't enough in 2026. GMBapi includes specialized Local LLM Tracking to monitor how your brand appears in AI-driven results like ChatGPT, Perplexity, and Gemini. The Agency-First Engine For agencies, GMBapi provides a complete solution with automated, location-specific reporting that proves ROI to your clients along with integration into your reporting structure. That comes with stellar support from ex Google experts and the operational efficiency that comes with using GBP as your source of truth. Transparency as a Feature With a near-perfect score for "Ease of Setup" and four consecutive G2 awards for "Best Estimated ROI," we deliver a comprehensive solution that fits your budget. Dominate your local markets at scale. Experience the platform free for 14 days—no commitment required. Single or only a few locations? Still worth a try. Single location business owners love to use our citation module, our free geo grids, monitor their competitor, and get recommendations to optimize their local visibility, content and reputation.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 39
**How Do G2 Users Rate GMBapi.com?**

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 4.8/10 (Category avg: 10/10)

**Who Is the Company Behind GMBapi.com?**

- **Seller:** [GMBapi.com](https://www.g2.com/sellers/gmbapi-com)
- **Company Website:** https://gmbapi.com/
- **Year Founded:** 2020
- **HQ Location:** s-Hertogenbosch, NL
- **LinkedIn® Page:** http://www.linkedin.com/company/gmbapi (14 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Marketing and Advertising
  - **Company Size:** 36% Small-Business, 31% Enterprise


#### What Are GMBapi.com's Pros and Cons?

**Pros:**

- Customer Support (6 reviews)
- Ease of Use (6 reviews)
- Review Management (6 reviews)
- Time Management (6 reviews)
- Automation (5 reviews)

**Cons:**

- Software Bugs (3 reviews)
- Technical Issues (3 reviews)
- Improvement Needed (2 reviews)
- Limited Customization (1 reviews)
- Limited Options (1 reviews)

### 8. [RaveCapture](https://www.g2.com/products/ravecapture/reviews)
  Your products deserve to be shown off by real customers. The best way to do this is by sharing experiences customers have with your products through visual content. Connect with your Ecommerce platform to instantly begin requesting photo and video reviews from customers. Once collected, automatically share reviews with compelling customer visuals on product pages, your dedicated reviews page via our Visual Gallery and on your home page.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 5
**How Do G2 Users Rate RaveCapture?**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 3.3/10 (Category avg: 10/10)

**Who Is the Company Behind RaveCapture?**

- **Seller:** [TrustSpot](https://www.g2.com/sellers/trustspot)
- **Year Founded:** 2015
- **HQ Location:** Birmingham, US
- **LinkedIn® Page:** https://www.linkedin.com/company/7583958 (2 employees on LinkedIn®)

**Who Uses This Product?**
  - **Company Size:** 100% Small-Business


### 9. [SKEEPERS Influencer Marketing](https://www.g2.com/products/skeepers-influencer-marketing/reviews)
  Skeepers connects brands and consumers through authentic experiences with our fully integrated one-stop-shop suite of UGC solutions. With Skeepers, brands authentically nurture consumer relationships, amplify reach, boost engagement, drive sales, and improve consumer retention. Our solutions make it easy to create, collect, manage, and activate UGC, effectively and at scale. Build trust among prospective customers with authentic content and keep your campaigns fresh with next generation Influencer Marketing. Our community of 100,000+ nano and micro influencers generate original, authentic content about brands and products to drive conversion and boost campaign performance. Utilize Influencer posts and Gifted Reviews to allow your prospective customers to explore what you offer, engage with your content, and ultimately, influence purchase decisions.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 78
**How Do G2 Users Rate SKEEPERS Influencer Marketing?**

- **Retail:** 8.3/10 (Category avg: 8.3/10)
- **E-commerce:** 8.3/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10.0/10 (Category avg: 10/10)

**Who Is the Company Behind SKEEPERS Influencer Marketing?**

- **Seller:** [Skeepers](https://www.g2.com/sellers/skeepers)
- **Year Founded:** 2012
- **HQ Location:** Marseille, FR
- **Twitter:** @Skeepersgroup (201 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/skeepers/ (410 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Community Manager
  - **Top Industries:** Cosmetics, Food & Beverages
  - **Company Size:** 57% Small-Business, 26% Mid-Market


### 10. [DemandHub](https://www.g2.com/products/demandhub/reviews)
  DemandHub enables customer interactions that drive business results. We improve how you communicate with your customers and capture valuable feedback. This enables your team to make better decisions that drive business results and improve your customer experience.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 58
**How Do G2 Users Rate DemandHub?**

- **Retail:** 8.3/10 (Category avg: 8.3/10)
- **E-commerce:** 8.3/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

**Who Is the Company Behind DemandHub?**

- **Seller:** [DemandHub](https://www.g2.com/sellers/demandhub)
- **HQ Location:** Mississauga, Ontario
- **Twitter:** @DemandHub
- **LinkedIn® Page:** https://www.linkedin.com/company/demandhub/ (21 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Automotive, Hospital & Health Care
  - **Company Size:** 95% Small-Business, 3% Mid-Market


#### What Are DemandHub's Pros and Cons?

**Pros:**

- Helpful (3 reviews)
- Customer Support (2 reviews)
- Ease of Use (2 reviews)
- Effective (2 reviews)
- Efficiency (2 reviews)

**Cons:**

- Limited Features (1 reviews)
- Missing Features (1 reviews)

### 11. [Feedback Company](https://www.g2.com/products/feedback-company/reviews)
  The Feedback Company lets you gather feedback and turns reviews and customer ratings in an advertisement for your business or shop.


  **Average Rating:** 3.5/5.0
  **Total Reviews:** 4
**How Do G2 Users Rate Feedback Company?**

- **Retail:** 5.0/10 (Category avg: 8.3/10)
- **E-commerce:** 5.0/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 3.3/10 (Category avg: 10/10)

**Who Is the Company Behind Feedback Company?**

- **Seller:** [Feedback Company](https://www.g2.com/sellers/feedback-company-6099da0b-8eab-4c4d-b37a-9246b26389b4)
- **Year Founded:** 2010
- **HQ Location:** Utrecht, NL
- **LinkedIn® Page:** https://www.linkedin.com/company/feedbackcompany/ (17 employees on LinkedIn®)

**Who Uses This Product?**
  - **Company Size:** 50% Mid-Market, 50% Small-Business


#### What Are Feedback Company's Pros and Cons?

**Pros:**

- Ease of Use (1 reviews)

**Cons:**

- Technical Issues (1 reviews)

### 12. [Jooice](https://www.g2.com/products/jooice/reviews)
  Jooice is an easy-to-use app that allows you to amplify your business' online presence from a single place. Optimize your online listings, manage your reputation and engage with social media. Jooice AI provides recommendations to beat out your competitors and automatically draft responses to customers. Try a free 7-day trial today to see how Jooice can improve your marketing and save you time. Get discovered online, engage with customers and improve your reputation. Leverage Jooice AI to improve your marketing and make your life easier. Stay on top of your business' performance with real-time alerts and reports. Jooice's dedicated customer support ensures you'll always have the help you need. Jooice integrates with all of the major websites, apps and platforms (Google, Facebook, Instagram, Yellow Pages, Angi, etc). Jooice's easy setup wizard lets you post your business quickly across the internet and easily manage your online reputation.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 11
**How Do G2 Users Rate Jooice?**

- **Retail:** 10.0/10 (Category avg: 8.3/10)
- **E-commerce:** 10.0/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 3.3/10 (Category avg: 10/10)

**Who Is the Company Behind Jooice?**

- **Seller:** [Webidoo](https://www.g2.com/sellers/webidoo)
- **Year Founded:** 2017
- **HQ Location:** Milano, IT
- **LinkedIn® Page:** https://www.linkedin.com/company/webidoo (353 employees on LinkedIn®)

**Who Uses This Product?**
  - **Company Size:** 91% Small-Business, 9% Mid-Market


#### What Are Jooice's Pros and Cons?

**Pros:**

- Centralized Management (7 reviews)
- Ease of Use (5 reviews)
- Simple (5 reviews)
- Automation (4 reviews)
- Sharing (4 reviews)

**Cons:**

- Linking Issues (2 reviews)
- Difficult Learning (1 reviews)
- Difficult Navigation (1 reviews)
- Difficult Setup (1 reviews)
- Instagram Limitations (1 reviews)

### 13. [Opinew Product Reviews](https://www.g2.com/products/opinew-product-reviews/reviews)
  Opinew is a Shopify application that collects product reviews with the option to add photos and videos from customers. We let you import from Amazon, Aliexpress, and Ebay, making it easy to get started. Opinew is optimized for Shopify - our technology ensures that our reviews app doesn't affect your page load speeds - we don't make any requests on a page open. Review Generation - Schedule Email & SMS requests to ask your customers to leave a review - Order printed review requests to be sent along with your customers' orders - Direct from the product widget - Create questions & answers to better inform your customers. Import Reviews - From Amazon, Ebay, AliExpress - From Oberlo, Spreadr, Importify, Dropified - From other review applications - In 1-click using our Chrome Extension Widgets - Product reviews, - Star ratings - Footer badge - All reviews page - Review Pop-Up Marketing & Upselling: - Create coupons to incentivize your clients to leave a review - Google Shopping integration - Use our advanced Analytics dashboard to take better decisions based on your customers' behaviors


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 4

**Who Is the Company Behind Opinew Product Reviews?**

- **Seller:** [Opinew](https://www.g2.com/sellers/opinew)
- **Year Founded:** 2018
- **HQ Location:** Glasgow, GB
- **Twitter:** @Opinew (354 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/opinew (2 employees on LinkedIn®)

**Who Uses This Product?**
  - **Company Size:** 75% Small-Business, 25% Mid-Market


### 14. [REVIEWS.AI](https://www.g2.com/products/reviews-ai/reviews)
  Product review monitoring, management and big data analytics, helping today's biggest brands listen to their customers and improve products. Our focus is to automate customer feedback/reviews research, analytics and provide intelligent answers to the most important questions around product performance.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 4
**How Do G2 Users Rate REVIEWS.AI?**

- **Retail:** 10.0/10 (Category avg: 8.3/10)
- **E-commerce:** 10.0/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

**Who Is the Company Behind REVIEWS.AI?**

- **Seller:** [ReviewMonitoring.com](https://www.g2.com/sellers/reviewmonitoring-com)
- **Year Founded:** 2016
- **HQ Location:** Bethesda, US
- **LinkedIn® Page:** https://www.linkedin.com/company/review-monitoring (3 employees on LinkedIn®)

**Who Uses This Product?**
  - **Company Size:** 75% Mid-Market, 25% Enterprise


#### What Are REVIEWS.AI's Pros and Cons?

**Pros:**

- Customer Support (1 reviews)
- Customizability (1 reviews)
- Efficiency (1 reviews)
- Feedback Management (1 reviews)


### 15. [Trustist Reviews](https://www.g2.com/products/trustist-reviews/reviews)
  We know that it can be hard to keep up with reviews when you're busy running a business. That's why we built Trustist, to make review management a breeze. Not only does it allow you to collect reviews from anywhere, but it also automatically posts 4 - 5 star reviews instantly to social media, so potential customers can see what people are saying about your company. Trustist also makes it easy for your customers to leave reviews. All they have to do is scan a QR code or click on our review link and they're good-to-go. No more hunting down email addresses or trying to remember where you put that pesky business card! We know that every star counts, so Trustist automatically aggregates all of your reviews from any platform into a single display on your site. We then display those all-important stars for the webpages of your business website in the organic Google search results to ensure that you stand out against competitors. All of your business reviews can then be monitored, managed and reported-on in one place, using the Trustist dashboard.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 4
**How Do G2 Users Rate Trustist Reviews?**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)

**Who Is the Company Behind Trustist Reviews?**

- **Seller:** [TRUSTist](https://www.g2.com/sellers/trustist)
- **Year Founded:** 2014
- **HQ Location:** York, GB
- **LinkedIn® Page:** https://www.linkedin.com/company/9341142 (28 employees on LinkedIn®)

**Who Uses This Product?**
  - **Company Size:** 50% Mid-Market, 50% Small-Business


### 16. [TrustLoop](https://www.g2.com/products/trustloop/reviews)
  TrustLoop is a reputation management software powered by AI that helps software and other digital products as well as small business manage feedback and improve reviews.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 4
**How Do G2 Users Rate TrustLoop?**

- **Retail:** 9.4/10 (Category avg: 8.3/10)
- **E-commerce:** 8.9/10 (Category avg: 8.5/10)

**Who Is the Company Behind TrustLoop?**

- **Seller:** [TrustLoop](https://www.g2.com/sellers/trustloop)
- **LinkedIn® Page:** https://www.linkedin.com/company/trustloop-co/ (1 employees on LinkedIn®)

**Who Uses This Product?**
  - **Company Size:** 100% Small-Business


### 17. [Bravo Video](https://www.g2.com/products/bravo-video/reviews)
  Bravo enables marketers to instantly capture video from customers, users and fans - right over the web. Companies such as Indeed, Act-On Software and Pearson are using Bravo to launch user generated video campaigns, including video testimonials, video contests, customer stories, product reviews and more. Loved for its beautifully simple interface, Bravo can capture video from any browser, smartphone or tablet.


  **Average Rating:** 4.0/5.0
  **Total Reviews:** 3
**How Do G2 Users Rate Bravo Video?**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

**Who Is the Company Behind Bravo Video?**

- **Seller:** [Bravo Video](https://www.g2.com/sellers/bravo-video)
- **Year Founded:** 2011
- **HQ Location:** St. Charles, US
- **Twitter:** @BravoVideo (35 Twitter followers)
- **LinkedIn® Page:** http://www.linkedin.com/company/bravo-video (1 employees on LinkedIn®)

**Who Uses This Product?**
  - **Company Size:** 100% Small-Business


### 18. [GetReviews.ai](https://www.g2.com/products/getreviews-ai/reviews)
  GetReviews.ai is a review funnel optimized to generate reviews on Amazon, Walmart.com, Shopify, and more.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 3
**How Do G2 Users Rate GetReviews.ai?**

- **Retail:** 10.0/10 (Category avg: 8.3/10)
- **E-commerce:** 10.0/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 3.3/10 (Category avg: 10/10)

**Who Is the Company Behind GetReviews.ai?**

- **Seller:** [GetReviews.ai](https://www.g2.com/sellers/getreviews-ai)
- **Year Founded:** 2020
- **HQ Location:** Seattle, US
- **Twitter:** @getreviewsai (6 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/66340855 (1 employees on LinkedIn®)

**Who Uses This Product?**
  - **Company Size:** 33% Enterprise, 33% Mid-Market


### 19. [Morevago](https://www.g2.com/products/morevago/reviews)
  It’s like a “Get New Customers” widget for your website. We help businesses easily showcase their best reviews on their website to become the business new customers trust! On average, Morevago customers see a 34% increase in new customers from their website in only 30 days!


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 3
**How Do G2 Users Rate Morevago?**

- **Retail:** 9.2/10 (Category avg: 8.3/10)
- **E-commerce:** 10.0/10 (Category avg: 8.5/10)

**Who Is the Company Behind Morevago?**

- **Seller:** [Matt Staton](https://www.g2.com/sellers/matt-staton)
- **Year Founded:** 2017
- **HQ Location:** United States
- **Twitter:** @morevago (149 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/morevago/ (2 employees on LinkedIn®)

**Who Uses This Product?**
  - **Company Size:** 67% Small-Business, 33% Mid-Market


### 20. [OnVoard](https://www.g2.com/products/onvoard/reviews)
  Email Marketing for Ecommerce


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 3
**How Do G2 Users Rate OnVoard?**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)

**Who Is the Company Behind OnVoard?**

- **Seller:** [OnVoard](https://www.g2.com/sellers/onvoard)
- **Year Founded:** 2017
- **HQ Location:** Singapore, SG
- **Twitter:** @onvoard (4 Twitter followers)
- **LinkedIn® Page:** https://linkedin.com/company/onvoard/ (1 employees on LinkedIn®)

**Who Uses This Product?**
  - **Company Size:** 67% Small-Business, 33% Enterprise


### 21. [Reevoo](https://www.g2.com/products/reevoo/reviews)
  Reevoo is an independent and impartial ratings and reviews provider.


  **Average Rating:** 2.3/5.0
  **Total Reviews:** 3
**How Do G2 Users Rate Reevoo?**

- **Retail:** 0.0/10 (Category avg: 8.3/10)
- **E-commerce:** 0.0/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 3.3/10 (Category avg: 10/10)

**Who Is the Company Behind Reevoo?**

- **Seller:** [Reevoo](https://www.g2.com/sellers/reevoo-e351de71-0924-4dfc-b228-e2bb63607527)
- **Year Founded:** 2010
- **HQ Location:** Petersfield, England, United Kingdom
- **LinkedIn® Page:** https://uk.linkedin.com/company/feefo (127 employees on LinkedIn®)

**Who Uses This Product?**
  - **Company Size:** 67% Mid-Market, 33% Small-Business


#### What Are Reevoo's Pros and Cons?

**Pros:**

- Ease of Use (1 reviews)
- Feedback Management (1 reviews)
- Setup Ease (1 reviews)


### 22. [Reviewbit WhatsApp Reviews](https://www.g2.com/products/reviewbit-reviewbit-whatsapp-reviews/reviews)
  Create and display social proof. Get star ratings, text reviews & photo/video reviews via WhatsApp for the Shopify stores.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 3
**How Do G2 Users Rate Reviewbit WhatsApp Reviews?**

- **Retail:** 9.4/10 (Category avg: 8.3/10)
- **E-commerce:** 8.3/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

**Who Is the Company Behind Reviewbit WhatsApp Reviews?**

- **Seller:** [Reviewbit](https://www.g2.com/sellers/reviewbit)
- **Year Founded:** 2021
- **HQ Location:** hyderabad, IN
- **LinkedIn® Page:** https://www.linkedin.com/company/reviewbit/ (8 employees on LinkedIn®)

**Who Uses This Product?**
  - **Company Size:** 100% Small-Business


#### What Are Reviewbit WhatsApp Reviews's Pros and Cons?

**Pros:**

- Ease of Use (1 reviews)
- Feedback Management (1 reviews)


### 23. [Shapo.io](https://www.g2.com/products/shapo-io/reviews)
  📢 What is Shapo.io? Shapo makes it super simple to collect, manage, and showcase your best testimonials, hassle-free. With 5 years in the social proof niche, we've observed just how vital it is for businesses to display testimonials and elements that enhance customer trust and credibility. Shapo.io was born out of this insight to empower you! 🌐 🌐 Seamless Testimonial Collection Create compelling and high-converting testimonial collection forms to share anywhere, or effortlessly import your existing testimonials from across the web. It's as easy as 1-2-3! ✨ 🏢 Organized Testimonial Management Streamline your testimonials in one central location with distinct workspaces for various products or services. Say goodbye to scattered feedback and hello to organized excellence! 📊 🌟 Customizable Widgets Show off your best testimonials with our customizable widgets, building trust in your brand and giving your audience the confidence to make a purchase. Your success stories, beautifully displayed! 🌈 📱 Collect From Everywhere Gather up all the awesome things your customers have said about you on social media (Twitter, Facebook, LinkedIn) or on review sites (G2, Capterra, Google), and more! It's time to bring them all into one spot and never miss a positive word. 🙌 📣 Boost Your Presence Harness the incredible power of social proof by flaunting your testimonials in emails, social media posts, and sticking them directly onto your sales pages – pretty much wherever your customers are! 📈 💻 Easy Integration Copy and paste your widget JavaScript snippet into any website or platform, such as Shopify, WordPress, Bubble, WebFlow – you name it! Seamlessly integrate Shapo.io into your digital landscape. 💡 Best of all, Shapo.io offers a FREE plan, so everyone can experience the magic. 🎉


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 3
**How Do G2 Users Rate Shapo.io?**

- **Retail:** 10.0/10 (Category avg: 8.3/10)
- **E-commerce:** 10.0/10 (Category avg: 8.5/10)

**Who Is the Company Behind Shapo.io?**

- **Seller:** [Shapo](https://www.g2.com/sellers/shapo)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/shapo-io (3 employees on LinkedIn®)

**Who Uses This Product?**
  - **Company Size:** 67% Mid-Market, 33% Small-Business


### 24. [Sparrow](https://www.g2.com/products/sparrow-sparrow/reviews)
  Product reviews and ratings by Sparrow helps you boost your store sales by enabling enhanced product reviews on your store using product reviews reminder emails, review forms, star ratings for the customers who have recently purchased from your store.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 3
**How Do G2 Users Rate Sparrow?**

- **E-commerce:** 10.0/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 3.3/10 (Category avg: 10/10)

**Who Is the Company Behind Sparrow?**

- **Seller:** [Sparrow](https://www.g2.com/sellers/sparrow-4f6a316e-83b0-4f04-8546-ae7554fdee3c)
- **Year Founded:** 2011
- **HQ Location:** Hoffman Estates, US
- **LinkedIn® Page:** https://www.linkedin.com/company/squadhelp/ (152 employees on LinkedIn®)

**Who Uses This Product?**
  - **Company Size:** 33% Enterprise, 33% Mid-Market


### 25. [Aiplex Bridge](https://www.g2.com/products/aiplex-software-aiplex-bridge/reviews)
  AiPlex Bridge is an all-encompassing Omnichannel Customer Experience Management Platform designed to foster long-lasting connections with customers through 25+ digital channels. As India's sole Digital-First Comprehensive Online Reputation Management (ORM) Platform, it enables businesses to effectively listen to customer feedback, comprehend their needs, engage in meaningful interactions, and cultivate enduring relationships. With features such as Digital Removal, Social Listening, Response Management, Review Management, Analytics, and a Digital Command Centre, all integrated into a single platform, AiPlex Bridge empowers businesses to streamline their digital presence and enhance their overall customer experience.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 2
**How Do G2 Users Rate Aiplex Bridge?**

- **Retail:** 8.3/10 (Category avg: 8.3/10)
- **E-commerce:** 8.3/10 (Category avg: 8.5/10)

**Who Is the Company Behind Aiplex Bridge?**

- **Seller:** [Aiplex Software](https://www.g2.com/sellers/aiplex-software)
- **Year Founded:** 2003
- **HQ Location:** Bengaluru, IN
- **LinkedIn® Page:** https://www.linkedin.com/company/aiplexbridge (1 employees on LinkedIn®)

**Who Uses This Product?**
  - **Company Size:** 100% Mid-Market


#### What Are Aiplex Bridge's Pros and Cons?

**Pros:**

- Centralized Management (1 reviews)
- Platform Centralization (1 reviews)
- Sharing (1 reviews)



    ## What Is Review Management Software?
  [E-Commerce Software](https://www.g2.com/categories/e-commerce)
  ## What Software Categories Are Similar to Review Management Software?
    - [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management)
    - [User-Generated Content Platforms](https://www.g2.com/categories/user-generated-content-platforms)
    - [Social Commerce Platforms](https://www.g2.com/categories/social-commerce-platforms)

  
---

## How Do You Choose the Right Review Management Software?

### What You Should Know About Product Reviews Software

### What is review management software?

Review management software is a powerful tool that enables businesses to effectively oversee and engage with customer reviews and feedback across multiple platforms. By consolidating reviews from various sources into a single, centralized dashboard, this software simplifies the process of monitoring and responding to customer interactions. This streamlined approach saves time and enhances businesses' ability to improve their service and reputation based on customer insights.

This type of software should not be confused with review platforms, even though they serve similar purposes. Review platforms allow any product or service provider to collect reviews, while a company usually uses review management software to create its own reviews portal.

### Key benefits of review management software

- Generate brand awareness to help ensure consumers are aware of the distinctive qualities of a brand.
- Encourage authenticity by allowing prospects and customers to learn about brand weaknesses.
- Allow consumers to provide feedback since a positive customer experience is essential to attract and retain customers.
- Increase sales by understanding the overall brand image

### Why use review management software?

Review management software helps companies gather, manage, and analyze reviews from customers and consumers. What matters most, though, is using reviews to better engage with prospects and customers and adapt to market changes and consumer needs.

**Engagement—** Companies use review management tools to engage reviewers, address their concerns, and provide assistance when necessary. Engagement makes reviewers feel their opinions matter and can create relationships between consumers and brands.

**Improve products and services—** Analyzing large numbers of reviews can generate valuable insights into a product or service's strengths and weaknesses. Companies can use this information to improve their offering, which can improve the customer experience and boost customer loyalty.

### Who uses review management software?

Reviewer feedback can benefit multiple company departments, from sales and marketing to product development.

**Marketing —** Marketers use review management software to capture and use reviews for promotional purposes. Review data helps marketers identify buyer personas and more accurately target prospects based on their preferences.

**Sales—** Salespeople use reviews to help prospects make buying decisions. While case studies and other types of content can still be useful in sales, genuine feedback from many customers is the most beneficial.

**Product management —** Product managers analyze customer feedback to define or improve go-to-market strategies to increase sales and customer satisfaction.

### Kinds of review management software

Review management software can be categorized in various ways depending on how vendors deliver standard and advanced functionality for review management.

**Best-of-breed—** Most review management software focuses exclusively on collecting and managing reviews. Some products provide additional features, such as brand management and technologies like artificial intelligence. Best-of-breed software has the benefit of providing all features as a single solution at a reasonable price.

**Suites—** Some vendors provide functionality to manage multiple types of consumer-generated content, such as questions and answers or curated social media content. Other features that may be included are e-commerce personalization, content management, product sampling, or brand protection. Suites are usually delivered as a mix of multiple software products that can be bought and used in multiple configurations.

**Point solutions —** A multitude of integrations and tools focus on a subset of the capabilities included in review management tools. These tools complement but cannot replace review management software.

### Review management software features

**Collection—** Reviews are usually collected through an online portal embedded in the company's website or online store. Reviewers can provide feedback when looking for or buying a product, but companies also use other methods to collect reviews. Some of the most important include email campaigns, social media, or pop-up ads. To streamline the collection process, most review management software solutions allow users to post multiple reviews simultaneously.

**Moderation—** Each review should be verified and validated to ensure it is genuine and applies to the right product. Moderation can be done automatically using algorithms to detect potential issues such as duplicate text. The identity of the reviewers and their eligibility for rewards can also be verified. Also, any changes to existing reviews should go through a validation process.

**Management—** Once reviews are validated and publicly available, they cannot be modified by reviewers or the company. However, administrators may need to manage reviews in certain situations. For instance, when a product is discontinued and removed from the website, the associated reviews will also be removed. If some of those reviews are also related to another product that is still active, they should not be deleted.

Visual display elements such as photos, ratings, or badges can make reviews more attractive.

[**Syndication**](https://www.g2.com/categories/product-reviews/f/syndication) **—** Syndication refers to using reviews to provide consumers with an overview of what others think about a product. Through syndication, companies can consolidate reviews about a product and display the results on their website or online store. Therefore, it is critical to match reviews with the right products and analyze all reviews for each product to generate stats.

Other features of review management software: [Community Q&A Capabilities](https://www.g2.com/categories/product-reviews/f/community-q-a), [Customer Service Capabilities](https://www.g2.com/categories/product-reviews/f/customer-service), [Engagement Capabilities](https://www.g2.com/categories/product-reviews/f/engagement), [Integration & APIs Capabilities](https://www.g2.com/categories/product-reviews/f/integration-apis), [Marketing Capabilities](https://www.g2.com/categories/product-reviews/f/marketing), [Response Types Capabilities](https://www.g2.com/categories/product-reviews/f/response-types), [Sampling Capabilities](https://www.g2.com/categories/product-reviews/f/sampling)

#### Additional review management software features

**Brand management—** Review data provides valuable details about how a brand is perceived. Companies can monitor reviews and respond when their brand is at risk due to negative feedback. Since companies cannot remove or alter reviews because they don’t like them, brand managers need to engage and address issues as soon as possible.

**Omnichannel communications—** Advanced review management platforms include multiple options for communicating with reviewers, such as email, social media, or SMS. Anyone can share reviews on multiple channels and comment on and rate them.

### Trends related to review management software

**Retail use—** While reviews are mostly used online, retailers are starting to gather consumer feedback in physical locations such as stores or public spaces. Retailers also test technologies like virtual and augmented reality to capture reviews and customer feedback.

**Artificial intelligence (AI) —** As reviews become more popular, their number can increase exponentially, which makes them challenging to manage and analyze. AI can help companies process large amounts of data and identify fraud attempts or duplicate content. AI makes it easy for companies to moderate tens of thousands of reviews. Furthermore, AI can help provide valuable insights into customer behavior, sentiment analysis, and industry trends.

### Potential issues with review management software

**Moderation—** Review moderation requires necessary human and technical resources, which many companies cannot afford. While review management software usually provides functionality for moderation, this type of feature can vary significantly from one product to another. Also, moderation features rarely replace human intervention completely, meaning companies still require some moderators.

**Integration—** Review management systems integrate with other types of software, such as [CRM](https://www.g2.com/categories/crm), sales, and [marketing automation](https://www.g2.com/categories/marketing-automation). Since review data is essential to improving sales and marketing strategies, seamlessly transferring data between multiple systems is also important. Vendors usually provide standard integration and connectors or APIs, but these aren’t always enough for complex integrations. Companies may need to invest in additional software, such as [data integration software](https://www.g2.com/categories/data-integration).

**Review relevance—** Due to the fast pace of change in most markets, especially consumer products, reviews may become irrelevant very quickly. Companies need to constantly receive new reviews and ensure that irrelevant reviews don’t influence buyer behavior.

**Privacy —** While review management platform vendors provide secure features, companies in highly regulated industries often require additional privacy functionality. Examples include financial institutions, healthcare organizations, government agencies, and public sector agencies.

**Increased competition —** As reviews become more popular, finding new reviewers or convincing existing users to share new reviews will become difficult. More brands will try to source reviews from the same people, and they will need to provide better incentives.

### Software and services related to review management software

[**E-commerce personalization software**](https://www.g2.com/categories/e-commerce-personalization) **—** Companies can use reviews to learn about their customers and use this information to personalize their shopping experience. E-commerce personalization uses primarily data gathered through website tracking technology, but product reviews can provide valuable additional information.

[**Brand protection software**](https://www.g2.com/categories/brand-protection) **—** Review data can help companies identify threats that may negatively impact their branding. Brand protection software analyzes public data about a company’s products and services. Product data such as names, descriptions, or prices can be mentioned in reviews, and brands need to ensure that it’s accurate information.

[**Gamification software**](https://www.g2.com/categories/gamification) **—** Since monetary incentives aren’t always efficient for motivating reviewers, gamification software provides digital awards and achievements to improve engagement. It uses gaming principles to create competition between users, incentivizing them to write reviews or share and comment on reviews posted by others.