Best Review Management Software - Page 2

How Many Review Management Software Products Does G2 Track?

Total Products under this Category: 343

Category Stats (Sep 2026)

  • Average Rating: 4.62/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Pluspoint (+0.3%) - Among all products in this category, Pluspoint recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Review Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 15,900+ Authentic Reviews
  • 343+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Review Management Software

G2 Grid® for Review Management Software plotting products by satisfaction and market presence

Highlighted products: Birdeye, Okendo, Klaviyo, Housecall Pro, Reputation, Feefo, Yotpo, and Experience.com.

Underlying data: [Grid® JSON](https://www.g2.com/categories/review-management-software/grids.json?focus%5B%5D=birdeye&focus%5B%5D=okendo&focus%5B%5D=klaviyo&focus%5B%5D=housecall-pro&focus%5B%5D=reputation&focus%5B%5D=feefo&focus%5B%5D=yotpo&focus%5B%5D=experience-com)

Videowise

Videowise is the all-in-one video commerce platform for ecommerce brands that want shoppable video, live shopping, AI-generated product visuals, and AI video clipping in a single tool. Built for Shopify and headless storefronts, Videowise is trusted by +4,000 brands like Dr. Squatch, Hot Ones, True Classic, Tibi, Sculpted by Aimee, Skullcandy and Fresh Patch to turn video into their highest-converting channel on-site. Key Features: - Shoppable Video & Images: Build interactive shoppable videos, hotspot images, and video quizzes that let customers check out directly from the content. A/B test widgets across homepage, PDPs, collection pages, and checkout to prove lift. Bare Biology saw a 47% increase in homepage CVR after going live. - Live Shopping: Run multi-host live shows with shoppable products, real-time chat, giveaways, RSVP flows, and instant shoppable replays. Tibi generated over $2.8M across 27 episodes. Andar generated $134K in a single 3-hour show. - AI Studio: Turn a single product photo into studio-grade video assets without a shoot. Four generation modes: 180° product spin videos, lookbook videos, image-to-video, and product try-on images. - Clips: AI that understands video and audio context and automatically slices long content (live replays, demos, UGC, interviews) into categorized short clips that are ready to publish back to your site and social. - UGC & Content Import: Upload your own footage or import from TikTok, Instagram (posts, reels, stories), and YouTube. UGC social listening surfaces every brand mention across platforms, with one-click rights requests. - Video Channels: Launch Netflix-style, SEO-indexed video hubs for tutorials, story-driven content, and on-demand live replays. - AI-Optimized Performance: Every video and image is compressed and delivered up to 5x faster with zero impact on Core Web Vitals or SEO. - Native Integrations: Shopify, Shop app, Tapcart, Klaviyo emails, headless setups, and every major ecommerce stack. - Analytics & A/B Testing: Track video-driven revenue, RPS, AOV, completion rate, and engagement down to individual widget placements, with built-in split testing on every surface. - SEO-Optimized Metadata: Video and image assets are indexed with structured metadata to drive organic traffic from Google video results. Why Choose Videowise? Videowise is what brands switch to after Tolstoy, Firework, Vimeo, and LyveCom stop keeping up. One platform covers content generation, shoppable on-site experiences, live shopping, and AI-powered video repurposing, so your team stops stitching tools together. Every feature ships with A/B testing and real performance data, backed by a support team that helps you ship. Turn your product catalog into video at scale, and your storefront into the highest-converting channel you own.

Average Rating: 4.8/5.0

Total Reviews: 72

How Do G2 Users Rate Videowise?

  • Retail: 9.4/10 (Category avg: 8.4/10)
  • E-commerce: 9.4/10 (Category avg: 8.5/10)
  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 2.1/10 (Category avg: 10/10)

Who Is the Company Behind Videowise?

  • Seller: Videowise
  • Company Website:
  • Year Founded: 2021
  • HQ Location: Dover, DE
  • Twitter: @VideoWiseHQ
    921 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    37 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Goods, Retail
  • Company Size: 81% Small, 15% Medium

What Do G2 Reviewers Say About Videowise?

AI-generated summary from verified user reviews

Pros
  • Users highlight the outstanding customer support from the Videowise team, making implementation and questions easy to manage.
  • Users praise the helpfulness of the support team, enjoying their responsiveness and collaboration throughout the setup process.
  • Users find Videowise's ease of use exceptional, facilitating quick navigation and efficient video integration on websites.
  • Users commend the responsive customer support of Videowise, enhancing collaboration and improving overall experience significantly.
  • Users love the seamless integration of Videowise with eCommerce platforms, enhancing content and boosting engagement effortlessly.
Cons
  • Users find the complexity of features in Videowise challenging, especially with an overwhelming library for content management.
  • Users find the pricing prohibitive, making it difficult for some clients to use Videowise effectively.
  • Users desire more advanced customization options in Videowise to better match their branding needs.
  • Users feel that the limited features of Videowise do not fully meet their needs for video organization.
  • Users find Videowise to be not user-friendly, feeling it can be clunky and difficult to visualize changes before going live.

What Are Recent G2 Reviews of Videowise?

SmartCustomer

SmartCustomer is a comprehensive review management platform that helps brands to elevate their online presence by collecting, monitoring, and sharing brand and product reviews. Businesses use SmartCustomer to easily gather authentic feedback and surface them across the channels that matter most, resulting in expanded visibility and the development of vital trust signals for buyers and AI commerce. Beyond review management, SmartCustomer provides deep customer feedback insights and NPS metrics to help brands make data-driven decisions and improve customer satisfaction. As an official Google Review partner, the platform enables businesses to leverage ratings to boost ad conversions, helping them stand out in search and shopping results, and optimize total ad performance. SmartCustomer currently supports over 60K brands in building connections based on trust and transparency.

Average Rating: 4.4/5.0

Total Reviews: 77

How Do G2 Users Rate SmartCustomer?

  • Retail: 6.2/10 (Category avg: 8.4/10)
  • E-commerce: 6.1/10 (Category avg: 8.5/10)
  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind SmartCustomer?

  • Seller: SmartCustomer
  • Year Founded: 2006
  • HQ Location: Menlo Park, CA
  • Twitter: @_smartcustomer
    2,786 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    29 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner
  • Top Industries: Retail, Consumer Goods
  • Company Size: 78% Small, 19% Medium

What Do G2 Reviewers Say About SmartCustomer?

AI-generated summary from verified user reviews

Pros
  • Users praise the automation features of SmartCustomer for streamlining review collection and enhancing customer feedback.
  • Users value the centralized management of SmartCustomer, finding it intuitive and effective for improving business reviews.
  • Users value the effortless content creation with SmartCustomer, leading to increased reviews and improved business image.
  • Users highlight the efficient customer support from SmartCustomer, enabling enhanced review management and improved business ratings.
  • Users value the ease of use of SmartCustomer, making it simple to collect and manage reviews effectively.
Cons
  • Users feel the limited features hinder natural customer reviews, suggesting improvements for a more streamlined experience.
  • Users experience poor customer support from SmartCustomer, leading to frustrations and unmet expectations for assistance.
  • Users note the limitations in accessing natural customer reviews, which could enhance feedback for small businesses.

What Are Recent G2 Reviews of SmartCustomer?

What Are G2 Users Discussing About SmartCustomer?

Shopper Approved

Since 2010, Shopper Approved has helped over 25,000 online businesses collect up to 10x more ratings and reviews than any other review platform online. Not only is Shopper Approved one of the leading online review platforms in the world, but we're also the #1 Rated Review Platform - with a 4.8-star rating on G2, a 4.8-star rating on Capterra, and a 4.7-star rating on Trustpilot (our direct competitor). We're also a two-time award-winning Inc. 500 company, an official Google Review Partner, and we have an A+ BBB rating. The thing that really sets Shopper Approved apart is our unique ability to help our clients to collect up to 10x more reviews than their competitors, and then display those reviews in as many strategic locations as possible, which drives more visibility, credibility, traffic, and conversions. Unlike other review platforms, we take a holistic, highly strategic approach to reviews and other forms of User-Generated Content (like Q&A), which, when search-optimized, gives our clients to ability to drive up to 4x more traffic to their website, and up to 9x higher conversion rates on individual product pages. We also offer a Double Your Reviews Guarantee - the first of its kind in the industry. Bottom line, if you just want reviews in order to check a box, then it doesn't really matter which review platform you use. But if you want to get more traffic and conversions, and become a leader in your industry, you want Shopper Approved. We have the reputation and the results that you need to take your company to the next level. If you want to see if we're a good fit, sign up for a free demo. There's no pressure and no obligation.

Average Rating: 4.7/5.0

Total Reviews: 232

How Do G2 Users Rate Shopper Approved?

  • Retail: 8.6/10 (Category avg: 8.4/10)
  • E-commerce: 9.0/10 (Category avg: 8.5/10)
  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Shopper Approved?

  • Seller: Shopper Approved
  • Company Website:
  • Year Founded: 2010
  • HQ Location: Ogden, UT
  • Twitter: @ShopperApproved
    311 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    65 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Retail, Consumer Goods
  • Company Size: 88% Small, 15% Medium

What Do G2 Reviewers Say About Shopper Approved?

AI-generated summary from verified user reviews

Pros
  • Users find Shopper Approved easy to use, with seamless integration and responsive support enhancing their review collection process.
  • Users value the quick support and reliable review collection from Shopper Approved, boosting their conversion rates effectively.
  • Users appreciate the visibility growth from Shopper Approved, enhancing SEO and increasing conversions through genuine customer reviews.
  • Users praise the easy integrations of Shopper Approved, enhancing automation and increasing visibility across platforms.
  • Users appreciate the increase in reviews provided by Shopper Approved, boosting conversion rates effortlessly through automated requests.
Cons
  • Users find the outdated interface of Shopper Approved frustrating, hindering usability and complicating the user experience.
  • Users find the poor interface design of Shopper Approved to be outdated, causing confusion and limiting effective use.
  • Users are concerned about the expensive pricing and lack of transparency, impacting budgeting and overall satisfaction.
  • Users are eager for missing features like deeper marketing analytics to enhance campaign performance tracking.
  • Users find the admin panel cumbersome, especially when managing multiple sites, affecting overall ease of use.

What Are Recent G2 Reviews of Shopper Approved?

What Are G2 Users Discussing About Shopper Approved?

EmbedReviews

EmbedReviews is a complete online review management software that can automatically generate all your customer reviews and display them in the form of a review widget on your website. It is an advanced online reputation management software that allows businesses to manage all their online reviews on one dashboard. You can automate the reviews process, manage it, do review monitoring, respond to your customer feedback from one spot, and receive real-time alerts every time there is a new review. No more manual copy-pasting of reviews. Just provide simple permissions to your social media platforms and review site accounts and let the system fetch all your reviews. The software will connect to your Google and Facebook accounts, generate the reviews, you can monitor reviews, and pick which one you want to be displayed. Users can collect reviews on any website in a web-collect form and send email or SMS requests for more. Ask for customer satisfaction via messaging by sending review requests via email and SMS to get feedback and earn your customer's trust with customer interactions. Thanks to this reputation management tool, you can display star ratings in Google search results, boost the SEO and rank higher in the search results. It will bring more traffic, increase sales, and improve customer satisfaction. Trusted by over 50.000 businesses of all sizes, it's a simple and affordable reputation management platform for every kind of business size, no matter if it is an international or local business. Main benefits: Boost your business' credibility with reviews that your customers want to share Streamline your online presence and let new customers find you faster Put the review collection process on auto-pilot and save tons of time Complete management of your reviews from one dashboard Ensures control over your reputation by filtering the negative feedback you don't want to show Changes customer perception and improves customer experience Gives trustworthiness and authority to the brand Drives traffic and conversions Helps you get found in Google Improves the rankings with reviews Lets happy customers speak for the brand Encourages new reviews Collect real feedback from any website in seconds Easy to use for non-tech people Starts working immediately, no coding skills needed Works with any website Saves tons of time Here is what you get when using EmbedReviews: 10+ templates to create a customizable widget that will best fit your brand Aggregated star rating snippets for your web pages to improve local SEO and dominate search engine results. Review badges to show your average rating from multiple sources in a single badge. Option to handpick your reviews. Show the positive reviews and leave the negative reviews aside. Fetch the reviews you want to appear on your website while eliminating the bad reviews. Create unlimited review forms for your website and start getting more reviews from your website. Amplify and re-use your customer testimonials for ad campaigns and let them convert users to customers. Facebook auto-responder to automate the responding process. Advanced analytics to track your progress. Custom CSS to create your desired on-site widgets with the next level customization that matches your brand entirely. WordPress plugin that works smoothly with WordPress websites. The official plugin is easy to install and implement. Make your best review mix from multiple review platforms: Facebook pages, Google location, Yelp, or reviews that you've submitted manually. Get dedicated real-time customer support and overcome any obstacle you may face in the process of your CRM.

Average Rating: 4.9/5.0

Total Reviews: 98

How Do G2 Users Rate EmbedReviews?

  • Retail: 8.7/10 (Category avg: 8.4/10)
  • E-commerce: 8.7/10 (Category avg: 8.5/10)
  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 5.2/10 (Category avg: 10/10)

Who Is the Company Behind EmbedReviews?

  • Seller: EmbedSocial
  • HQ Location: Skopje, MK
  • Twitter: @EmbedSocial
    420 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    33 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner
  • Top Industries: Retail, Real Estate
  • Company Size: 86% Small, 9% Medium

What Do G2 Reviewers Say About EmbedReviews?

AI-generated summary from verified user reviews

Pros
  • Users rave about the exceptional customer support at EmbedReviews, with helpful and responsive service that truly assists beginners.
  • Users find EmbedReviews to be easy to use, offering seamless integration and customization that enhances their website experience.
  • Users find EmbedReviews to be extremely helpful, streamlining review collection and enhancing website integration effortlessly.
  • Users appreciate the team's helpfulness, noting prompt support and effective customization that enhances overall user experience.
  • Users appreciate the customization options of EmbedReviews, which seamlessly integrate with their website for a professional look.
Cons
  • Users feel the pricing is too expensive for the features offered, wishing for more affordability.
  • Users express frustration over the limited customization options in EmbedReviews, affecting branding and user experience.
  • Users find the complexity of multiple software packages confusing during signup or trial periods, impacting their experience.
  • Users find the limited templates and customization options in EmbedReviews lead to a repetitive appearance in embedded content.
  • Users find the difficult navigation challenging at times, but appreciate the helpfulness of the staff for assistance.

What Are Recent G2 Reviews of EmbedReviews?

What Are G2 Users Discussing About EmbedReviews?

Emplifi

Emplifi is the AI-powered autonomous CX platform that unifies social marketing, commerce, and customer care in a single command center. Powered by Emplifi Fuel, its intelligence engine, the platform connects every team and every customer interaction, from content creation to conversion to post-sale support. 20,000+ global brands, including Domino's, Puma, Canon, Delta, and UFC, rely on Emplifi to manage 4 billion CX interactions per month across social, messaging, reviews, and live chat. The platform includes AI-powered publishing, community management, social listening, unified analytics, influencer marketing, UGC and visual commerce, ratings and reviews, and omnichannel customer care.

Average Rating: 4.4/5.0

Total Reviews: 373

How Do G2 Users Rate Emplifi?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Emplifi?

Who Uses This Product?

  • Who Uses This: Community Manager
  • Top Industries: Marketing and Advertising, Retail
  • Company Size: 44% Medium, 31% Large

What Do G2 Reviewers Say About Emplifi?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Emplifi, enjoying its intuitive design and adaptable features for social media management.
  • Users appreciate the user-friendly and scalable social media management capabilities of Emplifi for effortless post scheduling.
  • Users value the comprehensive analytics provided by Emplifi, enabling effective data analysis and customizable dashboards.
  • Users value the insightful analytics from Emplifi, appreciating the effective dashboards and competitive benchmarks provided.
  • Users appreciate the intuitive platform with regularly updated features that enhance their social media marketing efforts.
Cons
  • Users feel the missing features in Emplifi hinder complete functionality and limit effective analytics tracking.
  • Users face technical issues with Emplifi, especially regarding analytics and functionality on Instagram and TikTok.
  • Users report feature limitations in Emplifi, affecting custom metrics, analytics updates, and overall dashboard configurability.
  • Users feel that improvements are needed in Emplifi's dashboard configurability and enhancement pace for optimal functionality.
  • Users are disappointed with the lack of features in Emplifi, particularly regarding analytics and customization options.

What Are Recent G2 Reviews of Emplifi?

What Are G2 Users Discussing About Emplifi?

Loox

Loox is a fully-featured product review app that enables brands of all sizes to automatically collect customer reviews with photos & videos and beautifully display happy customer content. 5 reasons merchants choose Loox Read why over 100,000 Shopify & Shopify Plus merchants use Loox to boost trust, drive word of mouth and referrals, and increase customer retention and sales. 1. Collect more reviews, photos and videos - Loox gathers authentic product reviews by using smart and customizable review request emails. - Schedule by delivery time or order status - Offer a discount for photo / video reviews - Send review request reminders - Photo / Video reminders for text reviews - Send review requests up to 3 months back upon install - Review widget multi-lingual support 2. Beautiful displays that make YOUR brand shine - Loox’s Shopify reviews app provides merchants with eye-catching widgets for showcasing - - their happy customer content. - Galleries in list/grid layout, product review carousels, review popups, and a reviews sidebar - Customizable to match your brand - Looks great on any theme, mobile-friendly & 100% responsive 3. High ROI: Loox is a revenue generator Encourage word of mouth and repeat purchases with photo and video review incentives, referral discounts, and post-purchase upsells. - Site-wide referral widgets - One/Two-sided incentives (Give 10%, Get $5) - Next-purchase discount codes for photo and video reviews - Combine photo reviews & one-click post-purchase upsells - Drive brand discovery via social media & Google Shopping 4. Easy setup and 24/7 support - A simple interface to configure and manage the app - No technical knowledge needed - World-class support available to answer you 24/7 5. Loox reviews do not slow down your website - A CDN (content delivery network) to serve all scripts and photos in milliseconds - Only starts loading after the page is fully loaded 6. (Bonus) Additional Features - Available in English, French (Avis) & 17 other languages - Import reviews from any source. 1-Click AliExpress reviews importer. Built-in imports all other review apps. - Customization & branding - Define email timing, review form questions, widget colors, looks, font, size & position - Moderation - You decide which product reviews get published - Reply to reviews - Add a public response to published customer reviews - Inline SEO - Display product reviews & ratings on search results with Rich Snippets - Google Shopping - Display ratings, reviews & photos - Facebook pixel - Create look-alike campaigns based on your happiest customers - Grouping - Automatically share reviews between similar or identical products - Happy Customers page - Show off all your product reviews in one place - GDPR Compliant

Average Rating: 4.9/5.0

Total Reviews: 30

How Do G2 Users Rate Loox?

  • Retail: 10.0/10 (Category avg: 8.4/10)
  • E-commerce: 9.3/10 (Category avg: 8.5/10)
  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Loox?

  • Seller: Loox
  • Year Founded: 2016
  • HQ Location: Ramat Gan, Israel
  • Twitter: @looxio
    1,001 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    83 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Apparel & Fashion, Retail
  • Company Size: 87% Small, 13% Medium

What Are Recent G2 Reviews of Loox?

What Are G2 Users Discussing About Loox?

Alchemer Reputation Management

Alchemer Reputation Management (formerly Chatmeter) is a multi-location reputation and customer experience platform that helps enterprise and multi-site brands manage reviews, analyze customer sentiment, and drive location-level improvements at scale. Built specifically for organizations operating across dozens, hundreds, or thousands of locations, it goes beyond basic review monitoring to connect feedback directly to operational action. What is Alchemer Reputation Management used for? Alchemer Reputation Management is used to monitor and respond to online reviews across platforms, analyze customer sentiment by location, standardize feedback workflows across distributed teams, and surface location-specific insights that drive measurable improvements in customer experience. Common use cases include multi-location review response programs, Voice of Customer (VoC) initiatives, franchise experience management, and brand reputation monitoring across social media and review sites. Who is Alchemer Reputation Management for? Alchemer Reputation Management is purpose-built for corporate teams and regional managers overseeing multiple physical locations — including retail chains, restaurant groups, healthcare networks, hospitality brands, financial services branches, and franchise systems. It serves CX leaders, marketing teams, and operations managers who need a single, unified view of customer sentiment across their entire location portfolio. Key capabilities: - Centralized review and feedback aggregation from Google, Yelp, social media, surveys, and other channels — unified into a single location-level dashboard - AI-powered sentiment and thematic analysis that identifies the underlying drivers of customer satisfaction and dissatisfaction beyond star ratings and scores - At-scale review response tools that enable teams to respond to customer feedback promptly and consistently across every location - Standardized workflows that give frontline operators and regional managers clear, prioritized, actionable guidance — not just data - Location-specific action prioritization that transforms unstructured feedback into ranked improvement opportunities by site - Cross-location benchmarking to identify top-performing locations, flag underperformers, and share best practices across the organization How does Alchemer Reputation Management compare to other reputation management platforms? Unlike general-purpose review management tools, Alchemer Reputation Management is built for the operational complexity of multi-location enterprises. Where platforms like Birdeye or Podium focus primarily on review generation and automation, Alchemer emphasizes turning feedback into location-level operational action — making it a strong fit for brands that need to drive consistent customer experiences across a distributed footprint, not just improve their star ratings. Bottom line: Alchemer Reputation Management helps multi-location brands close the gap between listening to customers and acting on what they say — delivering consistent, high-quality experiences at every location and protecting brand reputation at scale.

Average Rating: 4.5/5.0

Total Reviews: 118

How Do G2 Users Rate Alchemer Reputation Management?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Alchemer Reputation Management?

  • Seller: Alchemer
  • Company Website:
  • HQ Location: Louisville, CO
  • Twitter: @AlchemerHQ
    7,024 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    232 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Marketing Manager, Director of Marketing
  • Top Industries: Real Estate, Restaurants
  • Company Size: 39% Medium, 33% Large

What Do G2 Reviewers Say About Alchemer Reputation Management?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the streamlined review management features of Alchemer, enhancing efficiency in handling reviews across platforms.
  • Users commend outstanding customer service from Chatmeter, highlighting exceptional support and responsiveness from their dedicated representatives.
  • Users appreciate the ease of use of Alchemer Reputation Management, making onboarding and navigation effortless for teams.
  • Users value the quick responses from support, enhancing their experience with effective and reassuring communication.
  • Users value the centralized management of Alchemer, simplifying review responses and performance analysis across platforms.
Cons
  • Users experience limited content as listings often miss deadlines and support is unavailable on weekends.
  • Users find limited features in Alchemer, especially concerning AI responses and timely listing creations.
  • Users express frustration with poor customer support, highlighting unfulfilled promises and inadequate follow-up from the service team.
  • Users find the reporting issues frustrating, as downloads are necessary, and timely listings are often problematic.
  • Users note the limited AI functionality for review responses, impacting their interaction with social media comments.

What Are Recent G2 Reviews of Alchemer Reputation Management?

What Are G2 Users Discussing About Alchemer Reputation Management?

Lipscore

Lipscore is a customer feedback and review management platform specifically designed for retail and e-commerce businesses to efficiently collect and display verified product and service reviews. This solution focuses on enhancing trust, boosting conversion rates, and improving search engine visibility through high-volume customer feedback. By ensuring that only verified customers can submit reviews, Lipscore effectively combats fake feedback, aligning with compliance standards such as those set by EU regulations. Targeted primarily at retailers and brands, Lipscore addresses a critical need in the online retail space: the necessity for authentic customer feedback. With the platform's rapid growth, expanding from 25 clients in 2020 to over 1,000 by 2024, it has established itself as a trusted partner for numerous well-known brands, including Kappahl, The Body Shop, and Peak Performance. The platform's reach extends beyond Norway, making significant inroads into markets in Sweden, the UK, Denmark, Finland, the Netherlands, and the US, with an impressive addition of 50+ new clients each month. Key features of Lipscore include its verified-only review system, which guarantees that only genuine customers can leave feedback, thereby fostering a trustworthy environment. This feature is complemented by the platform's ability to collect high volumes of ratings efficiently, providing businesses with a comprehensive overview of customer satisfaction. Notably, Lipscore boasts the highest response rates in the industry, yielding 2-4 times more feedback than competing platforms.The platform integrates seamlessly with most e-commerce solutions, ensuring easy adoption and smooth operation. The advantages of using Lipscore extend beyond just collecting ratings and reviews. By integrating with Google, verified ratings and reviews can be displayed in Google Search and Google Shopping Ads, significantly enhancing SEO and visibility. Additionally, the platform supports multiple languages, automatically translating reviews to help global retailers establish trust in new markets. Businesses benefit from transparent pricing with no hidden costs, ensuring a cost-effective solution that provides high value regardless of size. Importantly, Lipscore allows businesses to retain full ownership of their data, giving them complete control over their reviews and insights. Overall, Lipscore stands out as a robust solution for retail and e-commerce businesses seeking to harness the power of customer feedback. By prioritizing verified reviews and high engagement rates, it empowers brands to build credibility, enhance conversion rates, and make informed business decisions, ultimately driving long-term growth in a competitive online marketplace.

Average Rating: 4.6/5.0

Total Reviews: 85

How Do G2 Users Rate Lipscore?

  • Retail: 8.0/10 (Category avg: 8.4/10)
  • E-commerce: 9.1/10 (Category avg: 8.5/10)
  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 6.0/10 (Category avg: 10/10)

Who Is the Company Behind Lipscore?

  • Seller: lipscore.com
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Oslo, Norway
  • LinkedIn® Page: www.linkedin.com
    42 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Ecommerce Manager
  • Top Industries: Retail, Apparel & Fashion
  • Company Size: 76% Small, 17% Medium

What Do G2 Reviewers Say About Lipscore?

AI-generated summary from verified user reviews

Pros
  • Users praise Lipscore for its excellent customer support, highlighting responsiveness and helpful feedback throughout their experience.
  • Users find Lipscore to be incredibly user friendly, enhancing the review process and customer engagement effortlessly.
  • Users appreciate the easy integration and setup of Lipscore, significantly boosting response rates and enhancing analytics.
  • Users find the setup ease of Lipscore remarkable, with seamless integration and user-friendly experience.
  • Users commend the helpful team at Lipscore for their outstanding support and efficient onboarding process.
Cons
  • Users find the price to be a bit high, especially given their low order volumes and available alternatives.
  • Users express a desire for greater customization options in Lipscore, particularly with invitations and email templates.
  • Users find the outdated interface of Lipscore to be cumbersome and limiting for brand customization.
  • Users report billing issues with Lipscore, citing high costs and poor customer support during onboarding and setup.
  • Users find difficult navigation hinders their experience, making functions like sorting and adjustments challenging to locate.

What Are Recent G2 Reviews of Lipscore?

What Are G2 Users Discussing About Lipscore?

PowerReviews

A UGC partner passionate about growing your business. Solicit more user-generated content, expand its reach, and then analyze holistically to drive conversions, sales and grow. Ratings & Reviews Collect more review content. Display for maximum impact. Inspire buyer confidence. Drive conversions and sales. Product Sampling Proven money-saving process to generate fresh ratings and reviews content fast. User-Generated Content Sharing Expand reach and acquire customers at scale with our extensive network. Analyze. Benchmark. Grow Optimize your UGC program. Understand, benchmark, and enhance product and CX. Grow your business. Store Experience Feedback Understand and optimize in-store experience, while simultaneously building loyalty and driving sales.

Average Rating: 4.4/5.0

Total Reviews: 196

How Do G2 Users Rate PowerReviews?

  • Retail: 8.6/10 (Category avg: 8.4/10)
  • E-commerce: 8.8/10 (Category avg: 8.5/10)
  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind PowerReviews?

  • Seller: Syndigo
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Chicago, Illinois
  • Twitter: @syndigoLLC
    281 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,727 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail, Consumer Goods
  • Company Size: 45% Medium, 41% Large

What Do G2 Reviewers Say About PowerReviews?

AI-generated summary from verified user reviews

Pros
  • Users find PowerReviews easy to use, with an intuitive dashboard and seamless integration enhancing their overall experience.
  • Users highlight the flexible collection forms and *authenticity controls*, enhancing review management and client engagement.
  • Users appreciate the robust capabilities of PowerReviews for collecting diverse client feedback, enhancing conversions and SEO performance.
  • Users value the robust reputation management features of PowerReviews, enhancing authenticity and boosting SEO for better sales.
  • Users value the advanced analytics of PowerReviews, providing deep insights into product performance and improving sales.
Cons
  • Users find PowerReviews expensive, with high costs preventing small players from accessing its features effectively.
  • Users express concern over missing features in PowerReviews, hindering integration, innovation, and transparency in support.
  • Users find poor integration with PowerReviews frustrating, as it limits customization and compatibility with other systems.
  • Users find PowerReviews' slow performance frustrating, particularly regarding delays in UI changes and new feature integration.
  • Users face significant access issues with PowerReviews, leading to frustrations and increased financial overhead.

What Are Recent G2 Reviews of PowerReviews?

What Are G2 Users Discussing About PowerReviews?

Cacao

Cacao is a Google-first review and reputation management platform built for restaurant chains, retail brands, franchises, and multi-location businesses. Cacao helps teams generate more Google reviews, manage customer feedback, respond faster with AI, and improve local visibility across Google Search and Google Maps. The platform is designed for companies operating dozens, hundreds, or 500+ locations that need one centralized system to monitor reputation, customer experience, and location performance across their entire network. With QR-code surveys, automated review requests, Google review workflows, and AI-powered feedback analysis, Cacao helps businesses capture real-time customer insights from every location and turn them into more reviews, faster responses, and better operational decisions. Unlike traditional review generation tools, Cacao connects reputation management with location-level customer experience. Corporate, regional, marketing, operations, and local teams can compare stores, monitor ratings and review trends, detect recurring issues, prioritize critical cases, and understand customer sentiment from a single dashboard. Cacao uses AI to analyze feedback, classify complaints, identify trends, detect negative reviews, and generate personalized review responses. Teams can publish responses automatically or use AI-generated replies as suggestions, helping brands respond consistently while maintaining control over tone, quality, and escalation rules. The platform also provides multi-location analytics for reviews, ratings, sentiment, feedback themes, response activity, and operational performance. This gives leadership the visibility needed to identify underperforming locations, improve customer satisfaction, and protect brand reputation at scale. For multi-location companies that rely on Google as a key customer acquisition channel, Cacao offers a focused, cost-efficient alternative to broader enterprise reputation suites. Pricing is based on locations, with no additional user-seat fees, so corporate, regional, and local teams can collaborate without adding unnecessary seat-based costs. Key features include Google review generation, review management, automated AI review responses, QR-code surveys, customer feedback analysis, sentiment analysis, complaint detection, negative review alerts, Google Business Profile workflows, multi-location reporting, role-based access, location analytics, and centralized reputation management.

Average Rating: 5.0/5.0

Total Reviews: 17

How Do G2 Users Rate Cacao?

  • Retail: 10.0/10 (Category avg: 8.4/10)

Who Is the Company Behind Cacao?

  • Seller: Cacao
  • Year Founded: 2021
  • HQ Location: Cordoba, AR
  • LinkedIn® Page: www.linkedin.com
    106 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 65% Medium, 41% Small

What Are Recent G2 Reviews of Cacao?

Localyser

Localyser is an online reputation management & customer experience software that helps you turn online reviews into your most powerful marketing tool. We help multi-location brands such as the Tashas Group, Drive Auto Group and The Old Spaghetti Factory turn every review into an opportunity to impress. The platform has four major modules to help businesses grow their brand at every location: Reviews - Automate your review management process, then take it one step further. Start using reviews as fuel to build your brand. Messages - Reviews are just the beginning. Connect all your social media accounts into one unified inbox for all of your direct messages. Feedback - Turn feedbacks into positive reviews. Increase your online ranking by boosting your star rating, so more customers find you. Insights - See what's working and what's not, our analytics let you slice and dice the data any way you like. Have all the data at your fingertips. Get a free trial today at www.localyser.com

Average Rating: 4.8/5.0

Total Reviews: 48

How Do G2 Users Rate Localyser?

  • Retail: 8.7/10 (Category avg: 8.4/10)
  • E-commerce: 8.8/10 (Category avg: 8.5/10)
  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 4.7/10 (Category avg: 10/10)

Who Is the Company Behind Localyser?

Who Uses This Product?

  • Top Industries: Food & Beverages, Hospitality
  • Company Size: 69% Medium, 17% Small

What Do G2 Reviewers Say About Localyser?

AI-generated summary from verified user reviews

Pros
  • Users find LocaLyser to be easy to use, enabling efficient management of local listings and reviews effortlessly.
  • Users praise responsive customer support from LocaLyser, enhancing their experience and ensuring effective business management.
  • Users appreciate the helpful customer service of Localyser, noting quick responses and valuable support from the team.
  • Users value the centralized management of LocaLyser, enhancing efficiency and consistency in handling local business listings.
  • Users praise the intuitive interface and accurate location-based insights of Localyser, enhancing their business effectiveness.
Cons
  • Users note the limited customization options in Localyser, expressing a desire for more tailored analytics features.
  • Users experience delays in review updates from platforms, impacting response times and overall efficiency of Localyser.
  • Users experience delays in review updates from platforms like Google and Uber, impacting response times.
  • Users find Localyser expensive for smaller businesses, though it offers value through time-saving features.
  • Users experience integration issues with Localyser, noting delays and lack of customizability in reviews and analytics.

What Are Recent G2 Reviews of Localyser?

What Are G2 Users Discussing About Localyser?

Tagembed

Tagembed is a social media aggregator tool designed to help businesses and agencies effortlessly bring real customer voices and social content to their websites. It enables you to aggregate posts from multiple social networks using hashtags, mentions, handles, stories, reels, and more, then moderate, customize, and display them through stunning, responsive social widgets and review galleries. Whether you're showcasing Instagram Reels, Twitter feeds, YouTube videos, TikTok content, or collecting Google/Facebook/Amazon reviews, Tagembed turns user-generated content into powerful social proof. Features like real-time updates, content moderation, multiple layouts (grid, slider, masonry, etc.), and shoppable elements help increase engagement, build trust, and convert visitors into customers. It’s integrates smoothly with major cms platforms like WordPress, Shopify, Wix, Elementor, and more, making it ideal for marketers, e-commerce brands, and agencies looking to amplify authentic content and drive better results. Features: Collect social content & reviews from 20+ networks Curate, moderate, and manage UGC Embed beautiful social media widgets and review feeds Real-time updates with customizable layouts (grid, slider, gallery, etc.) Boost engagement, traffic, trust, and conversions Supports Instagram, Facebook, Twitter/X, TikTok, YouTube, LinkedIn, Google Reviews, and more Easy integration with WordPress, Wix, Shopify, etc. Free plan with no credit card required

Average Rating: 4.7/5.0

Total Reviews: 94

How Do G2 Users Rate Tagembed?

  • Retail: 8.9/10 (Category avg: 8.4/10)
  • E-commerce: 9.3/10 (Category avg: 8.5/10)
  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Tagembed?

  • Seller: Taggbox
  • Year Founded: 2016
  • HQ Location: Covina, US
  • Twitter: @tagembed
  • LinkedIn® Page: www.linkedin.com
    69 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Health, Wellness and Fitness
  • Company Size: 78% Small, 15% Medium

What Do G2 Reviewers Say About Tagembed?

AI-generated summary from verified user reviews

Pros
  • Users commend the exceptional customer support of Tagembed, noting quick and responsive assistance whenever issues arise.
  • Users love the ease of use of Tagembed, appreciating its straightforward setup and seamless integration with WordPress.
  • Users appreciate the setup ease of Tagembed, enjoying a straightforward installation for seamless integration with WordPress.
Cons
  • Users find the initial confusion over package tiers and options a challenge while using Tagembed.
  • Users find the limited customization options restricting, wishing for more flexibility in personalizing their experience.
  • Users find Tagembed's pricing to be a bit pricey and desire more flexible, customizable plans for better value.
  • Users find the billing process complex for corporate invoicing, preferring a simpler online transaction method.

What Are Recent G2 Reviews of Tagembed?

What Are G2 Users Discussing About Tagembed?

bayreviews

TargetBay, an Ecommerce Marketing Cloud, used by thousands of online stores. It has six eCommerce products - BayReviews for Reviews & Ratings, BayMail for Email Marketing, BayServe for Behavioral Pop-ups, BaySmart for Product Recommendations, BayAds for Retargeting Ads, and BayPics for Instagram Curation. They are seamlessly integrated to drive more conversions for your online store and to lower customer acquisition costs.

Average Rating: 4.8/5.0

Total Reviews: 10

How Do G2 Users Rate bayreviews?

  • Retail: 8.3/10 (Category avg: 8.4/10)
  • E-commerce: 8.3/10 (Category avg: 8.5/10)
  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 5.8/10 (Category avg: 10/10)

Who Is the Company Behind bayreviews?

  • Seller: TargetBay
  • Year Founded: 2016
  • HQ Location: Atlanta, GA
  • Twitter: @TargetBay
    543 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    95 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 73% Small, 18% Medium

What Are Recent G2 Reviews of bayreviews?

What Are G2 Users Discussing About bayreviews?

ClearlyRated

Founded in 2003 ClearlyRated is the leading client satisfaction and reputation management platform for professional service firms. Through our acquisition of Client Savvy in 2025, we are the market leader in AEC where our Client Savvy Platform was purpose built to solve a very practical problem: how to understand clients better, improve project relationships, and create more value without slowing delivery teams down. It was built within an architecture firm, for practitioners, to work in the real constraints of project-based professional services. For more than 20 years, ClearlyRated has focused on AEC and closely related professional services firms.  The company has helped more than 700 AEC firms design, deliver, and measure client experiences that drive growth, retention, and referrals. As pioneers and thought leaders in CX for professional services, ClearlyRated has led the movement to make CX measurable, actionable, and tied directly to business outcomes. Our Client Savvy  platform leverages the patented CX® (Client Experience Indicator), a 7-point sliding scale that evaluates how client experiences align with expectations. Our platform delivers higher response rates, richer insights, and earlier risk detection than traditional survey methods, while real-time dashboards, AI sentiment analysis, and analytics enable firms to respond quickly and strategically. Beyond technology, ClearlyRated partners with organizations to embed client experience into daily practice. Its programs, ranging from Client Perception Studies to ongoing Voice of the Client initiatives, help firms integrate feedback into business development, project delivery, and strategic planning. The result is reduced risk, improved retention, and stronger market differentiation.

Average Rating: 4.8/5.0

Total Reviews: 129

How Do G2 Users Rate ClearlyRated?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind ClearlyRated?

  • Seller: ClearlyRated
  • Company Website:
  • Year Founded: 2003
  • HQ Location: Portland, Oregon
  • Twitter: @ClearlyRated
    1,630 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    41 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Marketing Manager, Marketing Director
  • Top Industries: Staffing and Recruiting, Accounting
  • Company Size: 60% Medium, 24% Small

What Do G2 Reviewers Say About ClearlyRated?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of implementation and insightful summaries provided by ClearlyRated for identifying strengths and opportunities.
  • Users appreciate the ease of use of ClearlyRated, finding it user-friendly and responsive for support queries.
  • Users praise the quick and effective customer support from ClearlyRated, enhancing their overall experience with the service.
  • Users appreciate the structured and efficient feedback collection of ClearlyRated, enhancing ongoing process improvement initiatives.
  • Users appreciate the streamlined feedback management of ClearlyRated, effectively measuring client satisfaction and improving services.
Cons
  • Some users feel that ClearlyRated is expensive compared to other survey options, despite its added value and ROI.
  • Users experience survey limitations due to restricted response options and frequent spam issues affecting feedback collection.
  • Users find the navigation challenging, feeling overwhelmed by the information and lacking editing options for surveys.
  • Users feel the product requires considerable improvement, especially in depth and functionality related to data analysis and feedback categorization.
  • Users find the difficult navigation of ClearlyRated challenging, especially for newcomers trying to access key features.

What Are Recent G2 Reviews of ClearlyRated?

What Are G2 Users Discussing About ClearlyRated?

Sekel Tech

Sekel Tech is a pioneer in hyperlocal discovery and omni-commerce SaaS solutions, empowering brands, dealers, and stores to drive foot traffic and generate high-quality leads. We help businesses bridge the gap between online discovery and in-store experiences by leveraging advanced technology to deliver targeted, location-based solutions that convert digital interactions into real-world sales. Sekel Tech has successfully generated 4.6 million high-quality calls and form leads quarterly for Fortune 500 brands, achieving an impressive 18-20% leads-to-sales conversion rate. We are SOC2, ISO, and GDPR-compliant to ensure secure data management while building trust with our clients. We deliver measurable, data-driven results that drive success across various industries. At Sekel Tech, we’re redefining the way brands can amplify the channel partners' sales with local audiences, turning digital engagement into tangible business outcomes. Let us help you elevate your brand's presence, increase foot traffic, and boost your sales.

Average Rating: 5.0/5.0

Total Reviews: 12

How Do G2 Users Rate Sekel Tech?

  • Retail: 9.4/10 (Category avg: 8.4/10)
  • E-commerce: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Sekel Tech?

Who Uses This Product?

  • Company Size: 62% Medium, 23% Small

What Do G2 Reviewers Say About Sekel Tech?

AI-generated summary from verified user reviews

Pros
  • Users love the centralized management of Sekel Tech, simplifying inventory and marketing processes in one platform.
  • Users commend the fantastic customer support during onboarding, enhancing their experience with Sekel Tech effectively.
  • Users appreciate the ease of use of Sekel Tech, benefiting from its all-in-one platform for daily tasks.
  • Users highlight the fantastic support from Sekel Tech during onboarding, enhancing their overall experience and productivity.
  • Users value the seamless app integration of Sekel Tech, enhancing their onboarding and operational efficiency.
Cons
  • Users note that the onboarding process takes time due to Google policies, leading to delays in starting.
  • Users find the onboarding process time-consuming due to various policies, impacting overall efficiency.
  • Users note that the onboarding process for new stores can be slow, impacting their experience with Sekel Tech.
  • Users note that onboarding delays for new stores can hinder their overall experience with Sekel Tech.

What Are Recent G2 Reviews of Sekel Tech?

Subhransu Sahu
SS
Researched and written by Subhransu Sahu
Updated April 10, 2026