I like that ClearlyRated's CFT is specific to the AEC industry, and they understand our business. I especially like working with Ryan Suydam, who knows our firm and takes the time and attention to address our unique needs. He cares about our CX program being a success. Review collected by and hosted on G2.com.
There has been a transition since ClientSavvy merged with ClearlyRated last year, so it's been an adjustment. I hope they can get their new staff trained and more integrated into the company and its processes. The level of service has not been as consistent as I'd like, but I am hopeful that we'll get there again. Review collected by and hosted on G2.com.
Many thanks for taking the time to share your feedback, and for the kind words about Ryan and our AEC-specific approach. That commitment to your CX program's success is exactly what we strive for across our team.
We also really appreciate your candor about the transition since the Client Savvy merger, and we're committed to getting our consistency of service back to where it should be for you. Thank you for your continued trust, we're excited to keep building deeper client connections alongside you.