--- title: bayreviews Reviews meta_title: 'bayreviews Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 11 reviews by the users' company size, role or industry to find out how bayreviews works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 11 scale: '5' date_modified: '2026-05-05' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # bayreviews Reviews **Vendor:** TargetBay **Category:** [Review Management Software](https://www.g2.com/categories/review-management-software) **Average Rating:** 4.8/5.0 **Total Reviews:** 11 ## About bayreviews TargetBay, an Ecommerce Marketing Cloud, used by thousands of online stores. It has six eCommerce products - BayReviews for Reviews & Ratings, BayMail for Email Marketing, BayServe for Behavioral Pop-ups, BaySmart for Product Recommendations, BayAds for Retargeting Ads, and BayPics for Instagram Curation. They are seamlessly integrated to drive more conversions for your online store and to lower customer acquisition costs. ## bayreviews Reviews ### 1. Excellent customer service and quality product. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Executive Office | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2023 **What do you like best about bayreviews?** We had BAY Crawl Space and Foundation Repair do a partial encapsulation of our crawl space. We were impressed with their attention to detail and sticking to the proposed schedule. Communication, including daily planned efforts and periodic updates, was excellent. The crew was friendly and did an outstanding job of cleaning up. And finally, system operation and maintenance was thoroughly explained. We highly recommend them. **What do you dislike about bayreviews?** I don't see any downside except the complexity of getting the review site opened. **What problems is bayreviews solving and how is that benefiting you?** It provides an easy way to get good information about different vendors. ### 2. Incredible program and top tier customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2022 **What do you like best about bayreviews?** It is incredibly simple to set up the reviews, and they integrate well with the website and look like they belong there. It also shows the viewer that the review was left by a confirmed business, eliminating any worry that they are viewing a bot review. On top of the review program itself, the customer support is by far the best I've ever experienced. The bayreview team always responds to any concerns I have within a few hours with a solution, and if it's a complex issue, they schedule a call to go through the solution side by side with you! By far one of the most intuitive and helpful plugins I have used, I cannot recommend it enough! **What do you dislike about bayreviews?** Still a little buggy with how new the program is, but thats to be expected. Not really a concern though with how good they are about their customer support, I've yet to have an issue come up that wasn't fixed within a day or two. **What problems is bayreviews solving and how is that benefiting you?** We've been through a few review programs, and they all had insane downsides. Either the program didn't integrate into the website well, or customer support was non-existent. Bayreviews does everything that we need and even more, I can't recommend it enough. ### 3. Great product and great customer service! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wine and Spirits | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2022 **What do you like best about bayreviews?** It's very easy to set up and the reviews look really nice on the website. People can clearly see that reviews come from verified buyers which makes the reviews even more powerful. The customer service team is extremely reactive and answers questions within 24 hours. They always try to find a good solution to any request we might have. I feel they are real partners to my business versus just another random vendor. The other thing is that Bay reviews is very simple to use. When we receive reviews, we can respond to customers very quickly and publish the review (or not) based on internal criteria we have. **What do you dislike about bayreviews?** The main thing, and I have not checked if Bay reviews competition offers this, is that I wish we had the option to sort the reviews as we wish. right now, we can only sort by age of the review and the latest reviews are not always the ones that we would like to show first to increase our conversion. The other thing is that if a product doesn't have a review, we can only either show 0/5 with no reviews (which is not great when not having reviews because the product is very new), or we can remove this altogether to not show anything. But in this case, the system will not ask for this product to be reviewed after a customer buys it and this product and will never have reviews if I understood coorectly. I'm sure they will fix this soon though. **What problems is bayreviews solving and how is that benefiting you?** Bay reviews is helping my business get more legitimacy with great reviews. I use Hotjar to better understand the journey of my website visitors and very often I can see them look at reviews before placing an order. ### 4. I highly recommend Bay Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2022 **What do you like best about bayreviews?** I use Shift4Shop e-commerce software. Integration with Bay Reviews was easy and seamless for me, Bay Reviews handled the details. Acquisition of reviews and posting with products is essential. After deciding on the template design and timing the review process is automated. I am very satisfied! The customer service is amazing! **What do you dislike about bayreviews?** There is nothing to dislike! I am very happy with Bay Reviews! **What problems is bayreviews solving and how is that benefiting you?** Product reviews are placed with the specific product category as well as with the individual products. I don't know how they accomplished this. All I did was ask if it could be done and it was accomplished shortly after. See my website, daymakers.com. Product awareness is what my business needs and Bay Reviews is integral to driving this. ### 5. Every Business Needs Verified Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Eileen D. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2022 **What do you like best about bayreviews?** Gold Stars with the reviews show up on Google Searches. I also appreciate the questions, and that all customers are verified purchasers. **What do you dislike about bayreviews?** We previously used Yotpo and like everything about TargetBay. **What problems is bayreviews solving and how is that benefiting you?** Most customers read reviews, so having verified customer reviews is an important part of our website. ### 6. Effective, well-priced and excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Lane M. | VP Business Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2021 **What do you like best about bayreviews?** - We are using reviews, welcome/abandon cart popups, abandoned cart emails and retargeting ads. We are adding SMS marketing as well. The functionality we're getting for the price is phenomenal and MUCH lower than the big names like Yotpo. - It works! We've gathered a healthy number of reviews, the retargeting ads get 12x ROAS, and the abandoned cart popups/emails have recovered significant revenue. I am very excited about the new SMS marketing feature, since SMS gets vastly higher open rates than email. - Direct, responsive, personal service. This is not some huge corporation where you have to go through outsourced "technical support" reps who are reading from a script. Beyond email support, I've had video calls with the team. - They set up everything and manage the ads. All we have to do is publish & respond to reviews and measure results each month. **What do you dislike about bayreviews?** - The reporting in the UI is a bit confusing and sometimes inconsistent. I have to spend a fair amount of time each month to create my own dashboard of performance. But I can also measure results through other means, for example orders using the abandoned cart coupon in WooCommerce, and it's clear that I'm getting results. - We have a solid number of reviews for our most popular products, but the yellow stars are still not showing up on our Google Shopping ads. This has been an ongoing issue for many months, and is the one area where communication with the support team has been lacking and frustrating. To be fair, our products do not have GTINs, and in any case whether stars get displayed is at Google's discretion, but again this is the one area where I haven't gotten clear answers or proactive help. - There is no online help center or training on how to use the UI, other than them walking you through it. But again, they are willing to get on video/screen share calls with me when needed. **What problems is bayreviews solving and how is that benefiting you?** - We've gathered lots of well-formatted, verified product reviews including photo reviews - We have recovered significant revenue via the abandoned cart popup/emails - We have generated significant revenue via retargeted ads, with an excellent ROAS ### 7. Target bay is excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2022 **What do you like best about bayreviews?** I like how easy target bay is to use. I like the support target bay offers. They are available to help if I have any issues, questions or concerns. Their app is a one-stop shop for marketing. They have so many amazing features to use which allows for effective consumer reach. I highly recommend Target Bay. **What do you dislike about bayreviews?** There isn't anything I dislike. Especially now that they have updated their email marketing and have made it so much more user-friendly and easy to use. **What problems is bayreviews solving and how is that benefiting you?** Solving customer reach ### 8. Recommended for Small businesses who need growth and email managment! **Rating:** 5.0/5.0 stars **Reviewed by:** Kurtis H. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2021 **What do you like best about bayreviews?** We love Target Bay's willingness to help setup our account and work with us on setting up services that fit best for us. **What do you dislike about bayreviews?** The only downside was not knowing about a specific service that was offered, but once aware, they helped us get on the right track. **What problems is bayreviews solving and how is that benefiting you?** We are solving the need of our bulk email campaigns with a fully managed bulk email account. ### 9. Great tool for Email Marketing and Reviews! **Rating:** 5.0/5.0 stars **Reviewed by:** Corey V. | Digital Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about bayreviews?** It's an easy-to-use platform, and they are doing everything they can to provide a better solution than their competitors in all different sectors of the business. Excellent customer service as well! **What do you dislike about bayreviews?** There isn't much I dislike about TargetBay. For the most part, we have had a really great experience using this program and don;t plan on switching over anytime soon. **What problems is bayreviews solving and how is that benefiting you?** We are consolidation programs, and we can manage email marketing and reviews under one platform. This calls for easy integration and convenience for us to focus on other aspects of the business. ### 10. Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** CasterHQ W. | President **Reviewed Date:** March 29, 2021 **What do you like best about bayreviews?** I love the usability of the software and also love the customer service. Very hands off for me as a website owner but great ability to collect reviews and amazing customer service from Danielle. **What do you dislike about bayreviews?** I dislike the implementation process as sometimes there can be glitches but their team is always quick to fix any issues that arise. **What problems is bayreviews solving and how is that benefiting you?** No problems. ### 11. A great starting point and alternative to Yotpo's premium pricing stragey. **Rating:** 3.5/5.0 stars **Reviewed by:** Nicholas C. | Chief E-commerce & Marketing Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2018 **What do you like best about bayreviews?** Targetbay is a relatively young company in the review space, and the advantages of that are that the dev team is very responsive and receptive to feedback. I don't think I've ever had an issue that was not resolved within 24 hrs, if not within the hour. The functionality is similar to the aforementioned Yotpo, to which Targetbay was a replacement on our Magento store. For those looking for alot of bells and whistles, they are still a ways out, but I am confident that this company will be sitting at the table with the big guys in no time. **What do you dislike about bayreviews?** As early adopters, we encountered our share of bugs along the way - all of which have been resolved. But as with any startup there is a learning curve and we were in it together. That being said, the team at TB is very helpful and wanted nothing more than our mutual success. **Recommendations to others considering bayreviews:** Have a conversation with the development team to address any concerns or functionality that you require/desire for implementation. A great tool for small to midsize businesses. Scalable and very easy to use. **What problems is bayreviews solving and how is that benefiting you?** The price of upgrading our previous vendor was such a significant leap that we could not justify the spend. As so, we were stuck using their basic version and were severely handicapped by limited features. After switching to Targetbay, we were able to solicit reviews from our growing customer base at a much larger scale and capacity than with our previous tool. The ease of use and intuitive UX has made the reception positive with users. ## bayreviews Discussions - [What is bayreviews used for?](https://www.g2.com/discussions/what-is-bayreviews-used-for) - [View bayreviews pricing details and edition comparison](https://www.g2.com/products/bayreviews/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-15+16%3A43%3A50+-0500&secure%5Bsession_id%5D=f32c09d7-0a04-41f0-a857-a7866042384e&secure%5Btoken%5D=73228777231f8284ae41558197c9c4deaffd6cb7a2718bd512a66db5147e8069&format=llm_user) ## bayreviews Features **Retargeting** - A/B Testing - Audience Segmentation - Behavioral Targeting - Reporting & Analytics - Geo Targeting - Cross-channel Retargeting - Personalization **Collection** - Authentication - Review Forms - Personalization - Engagement - Community Q&A **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Agentic AI - Retargeting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Use Cases** - E-commerce - Retail - Customer Service **Administration** - Incentives - Syndication - Insights - Content - Sampling **Display Options** - Badges - Widgets - Integration & APIs - Marketing **Generative AI** - AI Text Generation ## Top bayreviews Alternatives - [AdRoll](https://www.g2.com/products/adroll/reviews) - 4.1/5.0 (754 reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - 4.2/5.0 (793 reviews) - [Reviews.io](https://www.g2.com/products/reviews-io/reviews) - 4.8/5.0 (643 reviews)