Best Other Customer Service Software - Page 3

How Many Other Customer Service Software Products Does G2 Track?

Total Products under this Category: 221

Category Stats (Oct 2026)

  • Average Rating: 4.38/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: MightyCall (+0.05%) - Among all products in this category, MightyCall recorded the largest rating increase compared to last month

Last updated: October 07, 2026

How Does G2 Rank Other Customer Service Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 800+ Authentic Reviews
  • 221+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Other Customer Service Software

G2 Grid® for Other Customer Service Software plotting products by satisfaction and market presence

Highlighted products: MightyCall, CDR Call Reporting for Cisco, Verizon Voice Call Back, Verizon One Talk Business Phone Solutions, Feedbear, ProdCamp, Dialer360, and YouMail.

Underlying data: [Grid® JSON](https://www.g2.com/categories/other-customer-service/grids.json?focus%5B%5D=mightycall&focus%5B%5D=cdr-call-reporting-for-cisco&focus%5B%5D=verizon-voice-call-back&focus%5B%5D=verizon-one-talk-business-phone-solutions&focus%5B%5D=feedbear&focus%5B%5D=prodcamp&focus%5B%5D=dialer360-dialer360&focus%5B%5D=youmail)

CIS

Consumer Information Solutions (CIS) Business Phone Service, a cornerstone of our Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) offerings, is tailored for businesses nationwide. Key Features: 1. HD Voice Quality: Crystal-clear voice communication ensures seamless interactions. 2. Unified Communication: Integrate voice, video, messaging, and collaboration tools into one platform. 3. Virtual PBX: Enjoy advanced phone system features without the need for on-premises hardware. 4. Mobile Integration: Stay connected on the go with mobile apps supporting business phone functionalities. 5. Advanced Call Routing: Route calls intelligently based on predefined rules and agent availability. Benefits: 1. Enhanced Productivity: Streamlined communication workflows improve team collaboration and efficiency. 2. Cost Efficiency: Reduce infrastructure costs with a scalable, subscription-based model. 3. Improved Customer Service: Personalized interactions and faster response times lead to heightened customer satisfaction. 4. Business Continuity: Ensure uninterrupted communication with built-in redundancy and disaster recovery features. ROI Stats: • Businesses can save up to 40% on communication expenses by switching to CIS Business Phone Service. • Increased productivity levels by up to 25% due to optimized communication workflows. Differentiators: 1. Customization: Tailor the phone service to match specific business needs and preferences. 2. Reliability: Built on a robust and redundant infrastructure, ensuring high availability and reliability. 3. Scalability: Easily scale up or down according to business growth without hassle. 4. Proactive Support: Dedicated support teams ensure smooth implementation and ongoing optimization. Consumer Information Solutions Business Phone Service: Elevating communication experiences for businesses nationwide, empowering them to achieve greater efficiency, cost savings, and customer satisfaction.

Average Rating: 4.0/5.0

Total Reviews: 2

How Do G2 Users Rate CIS?

  • Quality of Support: 9.2/10 (Category avg: 8.6/10)
  • Ease of Use: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind CIS?

Who Uses This Product?

  • Company Size: 100% Medium, 50% Small

What Are Recent G2 Reviews of CIS?

COMIT

COMIT enables organizations to leverage and build on their existing processes within a new application. This allows organizations to maximize the efficiency of their internal business processes by bundling these processes with the built in efficiencies and work-flows of COMIT.

Average Rating: 4.5/5.0

Total Reviews: 2

How Do G2 Users Rate COMIT?

  • Quality of Support: 10.0/10 (Category avg: 8.6/10)
  • Ease of Use: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind COMIT?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of COMIT?

What Are G2 Users Discussing About COMIT?

Delegate

Delegate takes an entirely new approach to delivering Customer Relationship Intelligence and NRR Uplift through AI Agents and APIs. The platform enables GTM Operations Teams, Managers and even the front-lines to build out powerful, highly-customised health scoring, revenue prediction and Agents that enable the entire organisation to drive NRR outcomes. Delegate is embedded directly into your GTM Stack and integrates with any system you require, writes all insights to your systems of record and feeds outcomes back into custom ML models that continuously improve their ability to predict upsell, renewal likelihood and churn.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate Delegate?

  • Quality of Support: 10.0/10 (Category avg: 8.6/10)
  • Ease of Use: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Delegate?

  • Seller: Delegate
  • Year Founded: 2023
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Delegate?

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dontgo

DontGo is a software with patented technology that reinvents Chat by utilizing AI to solve how companies convert web visitors into customers and turn web impressions into revenue

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate dontgo?

  • Quality of Support: 10.0/10 (Category avg: 8.6/10)
  • Ease of Use: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind dontgo?

  • Seller: DontGo
  • Year Founded: 2016
  • HQ Location: Troy, US
  • Twitter: @dontgocom
    325 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of dontgo?

What Are G2 Users Discussing About dontgo?

EasyGrouper

EasyGrouper is an application that holds your organization's company directory. Update it once and those changes are pushed to everyone automatically. No more scrolling through friends and family to find the people you work with. Calling, texting and emailing the people you work with is just a tap away with EasyGrouper.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate EasyGrouper?

  • Quality of Support: 10.0/10 (Category avg: 8.6/10)
  • Ease of Use: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind EasyGrouper?

  • Seller: EasyGrouper
  • Year Founded: 2012
  • HQ Location: Ashburn, US
  • Twitter: @easygrouper
    52 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Large, 50% Medium

What Are Recent G2 Reviews of EasyGrouper?

What Are G2 Users Discussing About EasyGrouper?

FICO Customer Dialogue Manager

data-driven insights to turn campaigns into personalized omni-channel conversations that bring customers increasing value over time.

Average Rating: 4.3/5.0

Total Reviews: 2

Who Is the Company Behind FICO Customer Dialogue Manager?

  • Seller: FICO
  • Year Founded: 1956
  • HQ Location: Bozeman, Montana
  • LinkedIn® Page: www.linkedin.com
    3,838 employees on LinkedIn®
  • Ownership: NYSE:FICO
  • Total Revenue (USD mm): $1,294

Who Uses This Product?

  • Company Size: 50% Large, 50% Small

What Are Recent G2 Reviews of FICO Customer Dialogue Manager?

What Are G2 Users Discussing About FICO Customer Dialogue Manager?

Goodfeed

Goodfeed is a Swedish-based software solution tailored specifically for the consulting industry, empowering businesses to strengthen client relationships by unlocking the insights within "soft values"—the often-overlooked factors that drive loyalty and long-term partnerships. We developed Goodfeed to provide consulting firms with the tools to transcend traditional client follow-up and truly understand what fuels client satisfaction. Our unique model seamlessly integrates follow-up into the client journey, delivering actionable insights to become more proactive and cultivate sustainable relationships. With Goodfeed, consulting businesses can: - Increase client retention and satisfaction by leveraging data-driven insights into client needs and expectations. - Boost revenue potential by identifying hidden opportunities for upselling and service improvements. - Enhance brand reputation through structured and measurable follow-ups that demonstrate commitment to quality. - Streamline operations with an automated feedback process that saves time and reduces manual effort. - Gain a competitive edge by transforming client interactions into long-term partnerships with data-backed decision-making. Our focus is on delivering a model for proactive, insight-driven follow-up. By implementing structured, continuous follow-up, Goodfeed enables consulting firms to reinforce collaborations, reduce client churn, and foster more enduring relationships over time. Goodfeed provides the tools to grasp what truly matters to consulting clients, and to act upon that understanding, specifically designed for the unique challenges of the consulting industry.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate Goodfeed?

  • Quality of Support: 10.0/10 (Category avg: 8.6/10)
  • Ease of Use: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Goodfeed?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Goodfeed?

Hypertype

The Smartest AI Copilot for Emails & Live Chats. Hypertype is an AI-powered text-based communications platform designed for customer-facing teams. We want our customers to talk with your clients with top notch answers with minimal effort. We focus on the quality of the answers that should be filled with information about your company that you want to communicate.

Average Rating: 3.8/5.0

Total Reviews: 2

How Do G2 Users Rate Hypertype?

  • Quality of Support: 5.0/10 (Category avg: 8.6/10)
  • Ease of Use: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Hypertype?

  • Seller: Hypertype
  • Year Founded: 2021
  • HQ Location: Stockholm, SE
  • LinkedIn® Page: www.linkedin.com
    10 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of Hypertype?

Knowlarity Missed Call

Knowlarity's Missed Call Solution is a cloud-based service that enables businesses to capture customer engagement through missed calls, facilitating prompt callbacks via automated IVR messages, voice bots, or live agents. This solution streamlines lead generation and enhances customer interaction by providing real-time access to prospect details. Key Features: - IVR Integration: Utilize multi-level Interactive Voice Response systems to ensure immediate customer engagement. - Automated Messaging: Send automated messages to leads generated from missed call campaigns. - Toll-Free Numbers: Expand customer reach by offering toll-free missed call numbers, boosting marketing campaign effectiveness. - Real-Time Updates: Receive instant alerts for every missed call, ensuring no customer inquiry is overlooked. - Analytics Dashboard: Monitor call center performance and analyze caller trends to derive valuable business insights. - Automatic Call Disconnection: Calls automatically disconnect after a ring, allowing agents to initiate callbacks promptly. Primary Value and Solutions Provided: Knowlarity's Missed Call Solution addresses the need for efficient lead generation and customer engagement by simplifying the process for customers to express interest without incurring costs. Businesses can broaden their market reach, enhance campaign interactivity, and integrate seamlessly with existing CRM systems to manage customer data effectively. This solution is particularly beneficial for running marketing campaigns, acquiring customer feedback, and providing information, thereby improving overall operational efficiency and customer satisfaction.

Average Rating: 4.0/5.0

Total Reviews: 2

How Do G2 Users Rate Knowlarity Missed Call?

  • Quality of Support: 3.3/10 (Category avg: 8.6/10)
  • Ease of Use: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Knowlarity Missed Call?

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of Knowlarity Missed Call?

MCUBE IVRS

MCUBE IVRS is an automated interactive communication system that integrates seamlessly with any extension, CRM platform or contact center solution suite to connect with customers through a series of pre-programmed interactions.

Average Rating: 4.5/5.0

Total Reviews: 2

How Do G2 Users Rate MCUBE IVRS?

  • Quality of Support: 10.0/10 (Category avg: 8.6/10)
  • Ease of Use: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind MCUBE IVRS?

  • Seller: MCUBE
  • Year Founded: 2006
  • HQ Location: Bangalore, IN
  • Twitter: @MCUBE1234
    137 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    113 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of MCUBE IVRS?

Message Mate

Message Mate is a SMS feature to your website to reduce the number of customers who leave your site without buying.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate Message Mate?

  • Quality of Support: 10.0/10 (Category avg: 8.6/10)
  • Ease of Use: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Message Mate?

  • Seller: OwnerListens
  • Year Founded: 2011
  • HQ Location: Palo Alto, US
  • Twitter: @ownerlistens
    533 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Message Mate?

Ola Sales CRM

Tired of juggling multiple tools and platforms to manage your business? OlaSales offers a revolutionary solution: an all-in-one software powered by AI that streamlines your operations and empowers you to work smarter. *Boost Sales and Communication:* Effortless Customer Management: OlaSales acts as your central hub, storing all customer information - contacts, emails, text conversations - in one organized place. This makes communication a breeze and eliminates scattered data woes. Seamless Multi-Channel Engagement: Engage your customers on their preferred platform! Whether it's text messages, emails, website chat, Facebook Messenger, or GMB messaging, OlaSales lets you connect seamlessly. Track Leads and Close Deals: Gain real-time insights into your sales pipeline with clear overviews. Track leads and opportunities at every stage, from initial contact to closing the deal. *Teamwork Made Easy:* Shared Customer Data: OlaSales fosters collaboration by providing your team with shared access to essential customer information. This ensures everyone is on the same page, leading to smoother communication and more efficient teamwork. *Beyond Sales: A Complete Toolkit:* OlaSales goes beyond just CRM. It offers a comprehensive suite of tools to manage all aspects of your business: Marketing Automation: Build landing pages, design forms, and create automated workflows to streamline your marketing efforts. Payments Made Easy: Accept payments directly through text messages, making transactions secure and convenient for your customers. Social Media Management: Schedule posts, track engagement, and manage your social media presence all within OlaSales. Project Management: Keep track of projects, assign tasks, and collaborate with your team using calendars, opportunities, and project management features. Data-Driven Decisions: Generate comprehensive reports to gain valuable insights into your business performance. And More! OlaSales offers a range of additional features like surveys, trigger links, membership management, email marketing, and even affiliate program management. Stop juggling multiple services and experience the power of OlaSales! This all-in-one solution empowers you to streamline operations, boost sales, and achieve your business goals.

Average Rating: 4.8/5.0

Total Reviews: 2

How Do G2 Users Rate Ola Sales CRM?

  • Quality of Support: 6.7/10 (Category avg: 8.6/10)
  • Ease of Use: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Ola Sales CRM?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Ola Sales CRM?

PhonEX ONE

PhonEX ONE Unified Communications analytics and call accounting delivers a full-management solution including real-time and historical data dashboard, traffic analysis, alerting and fraud detection tool to organizations around the world.

Average Rating: 4.0/5.0

Total Reviews: 2

How Do G2 Users Rate PhonEX ONE?

  • Quality of Support: 10.0/10 (Category avg: 8.6/10)
  • Ease of Use: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind PhonEX ONE?

  • Seller: Mind CTI
  • Year Founded: 1995
  • HQ Location: Fairfax, US
  • Twitter: @mindcti
    156 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    135 employees on LinkedIn®
  • Ownership: NASDAQ: MNDO

Who Uses This Product?

  • Company Size: 50% Large, 50% Small

What Are Recent G2 Reviews of PhonEX ONE?

What Are G2 Users Discussing About PhonEX ONE?

ProFM

The ProFM Helpdesk system is an easy-to-use breakdown reporting and maintenance management system for facilities maintenance or operating services.

Average Rating: 4.5/5.0

Total Reviews: 2

Who Is the Company Behind ProFM?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of ProFM?

Saarthi.ai

Saarthi.ai is the trusted communication AI partner for every customer-centric enterprise on the planet. We provide all that's necessary to automate, analyze and adapt your communication for customer-centricity in multiple languages. Our flagship Communication AI platform Pravid.io has streamlined the voice and non-voice processes of top financial enterprises in India affordably. Pravid.io enables personalized user experiences at scale and delivers value to your business from every conversation.

Average Rating: 4.0/5.0

Total Reviews: 2

How Do G2 Users Rate Saarthi.ai?

  • Quality of Support: 4.2/10 (Category avg: 8.6/10)
  • Ease of Use: 6.7/10 (Category avg: 8.9/10)

Who Is the Company Behind Saarthi.ai?

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Saarthi.ai?

AI-generated summary from verified user reviews

Pros
  • Users value the interactive and natural conversations facilitated by Saarthi.ai, enhancing multilingual management effectively.
  • Users value the efficient API integrations of Saarthi.ai, enhancing the interactivity and natural flow of conversations.
  • Users commend the automation capabilities of Saarthi.ai, effectively managing multiple languages in conversations.
  • Users find the NLP capabilities of Saarthi.ai excellent for automating multilingual conversations effortlessly.
Cons
  • Users notice that responses can be slow, though the overall functionality remains effective and satisfactory.

What Are Recent G2 Reviews of Saarthi.ai?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated June 16, 2025