Delegate has given us the ability to build granular visibility into the state of our customer base. This has previously been challenging given the number of GTM Systems we have and the amount of data available that could indicate a change in the state of customers and cohorts (For example - SLA Monitoring across all systems). In particular Delegate has been key in helping us to identify underlying trends that contribute to these changes in customer health. In addition to this we are now rolling out their AI Workflows so the front-line teams can easily take the next step, or automate it entirely, through the systems they already use on a day-to-day basis. The team is also very supportive in implementation and ongoing adaptation of the product. Review collected by and hosted on G2.com.
Delegate works very well through the systems we have, although having an interface to be able to setup, control and adjust scoring, predictions and workflows is something we want on the roadmap. Review collected by and hosted on G2.com.
The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
Validated through Google using a business email account
Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.
