Best Live Chat Software - Page 18

How Many Live Chat Software Products Does G2 Track?

Total Products under this Category: 502

Category Stats (Oct 2026)

  • Average Rating: 4.48/5 (↑0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Caretta (+1.75%) - Among all products in this category, Caretta recorded the largest rating increase compared to last month

Last updated: October 01, 2026

How Does G2 Rank Live Chat Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 102,800+ Authentic Reviews
  • 502+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Live Chat Software

G2 Grid® for Live Chat Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Zoho Desk, Fin, Podium, WhatsApp Business Platform, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=zoho-desk&focus%5B%5D=fin&focus%5B%5D=podium&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=tidio)

Sceyt

Sceyt's APIs enable quick and seamless integration of in-app communication features into any web or mobile application. Our chat solutions support a wide range of functionalities beyond text messaging, including voice messages, file sharing, unlimited message storage, and more, catering to industries such as e-commerce, healthcare, e-learning, gaming, travel, and fintech. Sceyt's SDKs, APIs, and customizable UI Kits are designed for seamless integration and ease of use. Security is our priority. With encryption both in transit and at rest, along with SOC2 compliance, your data is fully protected. The solutions are built to scale with your business, accommodating growing user bases and evolving needs. With detailed, user-friendly documentation, setting up and integrating Sceyt’s communication tools is straightforward, allowing you to enhance your web and mobile application with a dynamic and versatile messaging experience.

Average Rating: 5.0/5.0

Total Reviews: 4

How Do G2 Users Rate Sceyt?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Lead Development: 9.2/10 (Category avg: 8.5/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 6.7/10 (Category avg: 8.1/10)

Who Is the Company Behind Sceyt?

  • Seller: Sceyt
  • Year Founded: 2021
  • HQ Location: Yerevan, AM
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Small, 25% Medium

What Do G2 Reviewers Say About Sceyt?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the prompt and reliable customer support from Sceyt, enhancing their overall messaging experience.
  • Users praise the ease of use with Sceyt, enjoying its seamless integration and user-friendly experience.
  • Users appreciate the implementation ease of Sceyt, finding it straightforward to integrate and customize for their needs.
  • Users value the seamless chat functionality of Sceyt, enhancing integration and providing 24/7 support for effortless communication.
  • Users highlight the easy setup of Sceyt, enabling quick implementation and user-friendly integration for diverse needs.
Cons
  • Users struggle with poor documentation, making deep customizations difficult and implementation challenging.
  • Users find chat functionality issues due to lack of specific permissions, requiring API or middleware for customization.
  • Users find Sceyt's mobile SDK lacking specific logic features, necessitating API use or middleware for custom functionality.
  • Users find the lack of official documentation makes customizing Sceyt challenging and hard to comprehend.
  • Users struggle with the lack of official documentation, making in-depth customization challenging and frustrating.

What Are Recent G2 Reviews of Sceyt?

SparrowDesk

SparrowDesk is an AI-first customer support platform powered by Zoona AI, designed to help teams resolve customer conversations faster and more consistently at scale. It unifies email and live chat into a single omnichannel inbox, giving support teams full visibility into every customer interaction. At the core of SparrowDesk is Zoona AI, which brings intelligence directly into the support workflow. Zoona AI includes AI Agents that automatically handle routine customer queries with accurate, on-brand responses, and an AI Copilot that assists human agents with instant conversation summaries and smart reply suggestions. Together, they reduce repetitive work while keeping humans in control of complex issues. Beyond AI, SparrowDesk provides essential support operations tools such as Service Level Agreements (SLAs), customizable ticket views, macros, and real-time analytics. These features help teams stay organized, meet response targets, and gain visibility into performance. Designed for scale, SparrowDesk supports multi-brand and multilingual support with role-based access controls for growing teams.

Average Rating: 4.6/5.0

Total Reviews: 12

How Do G2 Users Rate SparrowDesk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind SparrowDesk?

  • Seller: SurveySparrow Inc.
  • Year Founded: 2017
  • HQ Location: Palo Alto, California
  • Twitter: @surveysparrow
    904 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    401 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Small, 17% Large

What Do G2 Reviewers Say About SparrowDesk?

AI-generated summary from verified user reviews

Pros
  • Users value the AI assistance for speeding up support tasks efficiently while maintaining a clean interface.
  • Users value the AI efficiency of SparrowDesk, enhancing productivity and streamlining support management effortlessly.
  • Users love the efficiency of assignment management in SparrowDesk, simplifying support tasks and improving team onboarding.
  • Users love the automated responses feature in SparrowDesk for simplifying support and enhancing team efficiency.
  • Users find SparrowDesk's ease of use valuable, simplifying day-to-day support and onboarding new teammates effortlessly.
Cons
  • Users face challenges with automation complexity, as some settings require time and not all integrations are available.
  • Users often face integration issues with SparrowDesk, as some needed integrations are still unavailable.
  • Users find the lack of integrations limiting, as some essential tools aren't currently supported by SparrowDesk.
  • Users find the limited automation of SparrowDesk frustrating due to unavailable integrations and time-consuming settings adjustments.
  • Users note the limited integrations in SparrowDesk, which hinders the efficiency of their workflows.

What Are Recent G2 Reviews of SparrowDesk?

Sugester CRM

Sugester is a blend of CRM, helpdesk and project management features with a one-stop-shop for the needs of SMB: from email and CRM, to task planning, through an embeddable live chat.

Average Rating: 3.3/5.0

Total Reviews: 3

How Do G2 Users Rate Sugester CRM?

  • Has the product been a good partner in doing business?: 5.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Sugester CRM?

  • Seller: Sugester
  • HQ Location: N/A
  • Twitter: @sugesterPL
    243 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 33% Large, 33% Medium

What Are Recent G2 Reviews of Sugester CRM?

What Are G2 Users Discussing About Sugester CRM?

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SupportGenie

SupportGenie, develops B2B hardware support solutions that make resolving hardware issues easier and faster. Troubleshooting the end user's problems in the field can be resolved quickly by amplifying answers with video assistance, augmented reality and AI. Leverage machine learning and computer vision to identify and pre-screen trouble areas, further reducing the time needed for customers to wait for support specialists. Our user-friendly tools eliminate the need for frustrating phone calls, delayed emails, and complicated technical jargon, making it quick, simple, and stress-free to resolve hardware issues remotely on a smartphone. Better hardware support tools make for better customer experiences!

Average Rating: 4.7/5.0

Total Reviews: 3

How Do G2 Users Rate SupportGenie?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 8.3/10 (Category avg: 8.5/10)
  • Customization : 9.4/10 (Category avg: 8.5/10)
  • Co-Browsing: 7.5/10 (Category avg: 8.1/10)

Who Is the Company Behind SupportGenie?

  • Seller: SupportGenie
  • Year Founded: 2016
  • HQ Location: San Jose, US
  • Twitter: @supportgenie
    441 Twitter followers
  • LinkedIn® Page: linkedin.com
    7 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of SupportGenie?

Supsis AI

Supsis AI is an AI-powered omnichannel customer communication platform that helps businesses manage customer interactions, automate workflows, and deliver exceptional customer experiences from a single workspace. By bringing together live support, AI agents, automation, CRM capabilities, and multiple communication channels, Supsis AI enables teams to respond faster, improve productivity, and build stronger customer relationships. The platform unifies conversations from WhatsApp, Instagram, Facebook Messenger, Telegram, email, web live chat, and other digital channels into one intelligent inbox. With built-in AI agents, visual automation, live support tools, customer profiles, voice and video communication, and real-time analytics, businesses can streamline operations while providing personalized support at every stage of the customer journey. Supsis AI is designed for organizations of all sizes across industries including retail, e-commerce, healthcare, hospitality, education, finance, telecommunications, and professional services. Flexible integrations, APIs, and enterprise-grade security make it easy to connect with existing business systems while maintaining compliance with regulations such as GDPR and KVKK. Whether you're looking to improve customer support, automate repetitive tasks, increase sales, or scale customer engagement across multiple channels, Supsis AI provides a flexible, AI-driven platform that grows with your business.

Average Rating: 5.0/5.0

Total Reviews: 3

How Do G2 Users Rate Supsis AI?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Supsis AI?

  • Seller: Softcand
  • Year Founded: 2020
  • HQ Location: Pendik, TR
  • Twitter: @supsisai
  • LinkedIn® Page: www.linkedin.com
    28 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small

What Do G2 Reviewers Say About Supsis AI?

AI-generated summary from verified user reviews

Pros
  • Users value the affordable pricing of Supsis AI, enabling seamless task management on a single platform.
  • Users appreciate the ease of use of Supsis AI, allowing them to manage all tasks on a single platform.

What Are Recent G2 Reviews of Supsis AI?

What Are G2 Users Discussing About Supsis AI?

Telagus

Telagus is a leading CRM and team management solution designed to focus your attention on the essential growth-drivers that power your business. We have created an intuitive and easy to use platform that drives productivity, marketing and sales. Telagus is priced, so it’s affordable whether you’re a start-up, SME or Enterprise business. The dashboard can be easily customised to suit your specific requirements, and the marketplace add-ons are designed to use as many or as few as you need without tying you into long-term contracts. It’s both Plug n’ Play and Pay-As-You-Go. We can build a completely customised solution Telagus has been built with the future in mind. If you need a bespoke solution, our team of engineers are ready to build and add to the core that Telagus provides. Please call, email, or click on the support button within Telagus to discuss your requirements.

Average Rating: 4.3/5.0

Total Reviews: 10

How Do G2 Users Rate Telagus?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Telagus?

Who Uses This Product?

  • Company Size: 80% Small, 10% Large

What Do G2 Reviewers Say About Telagus?

AI-generated summary from verified user reviews

Pros
  • Users value the automation capabilities of Telagus, significantly reducing admin work and enhancing workflow efficiency across teams.
  • Users admire the automation features of Telagus, which streamline workflows and enhance efficiency across teams.
  • Users appreciate the seamless CRM integration of Telagus, enhancing efficiency and reducing administrative bottlenecks across teams.
  • Users commend Telagus for its ease of use, enabling seamless integration and streamlined workflows across the business lifecycle.
  • Users appreciate the easy implementation of Telagus, making it accessible for teams without dedicated IT support.
Cons
  • Users find the export limitations of Telagus hinder their ability to create customized reports for stakeholders.
  • Users find the filtering options inadequate in Telagus, limiting customization and tailored reporting capabilities.
  • Users find the report builder lacking, missing advanced filtering options and the ability to export white-labeled reports.
  • Users find the report builder lacking, missing advanced filtering, custom fields, and white-labeled exports for tailored analytics.

What Are Recent G2 Reviews of Telagus?

What Are G2 Users Discussing About Telagus?

ThinkOwl

ThinkOwl is your one-stop solution for customer support needs. Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagement. ThinkOwl's arsenal of potent solutions—OwlDesk, OwlForce, and ThinkOwl CONVERSATIONS—are designed to automate routine tasks, boost agent productivity, and enhance service efficiency. It offers the perfect blend of service desk features, conversational or generative AI, and an omnichannel communication environment. Its workflow automation, AI technology, and software integration capabilities are a real treat for digital communication. Additionally, ThinkOwl excels in data analysis, generating advanced reports that offer real-time insights into KPIs across topics, teams, and channels.

Average Rating: 4.6/5.0

Total Reviews: 10

How Do G2 Users Rate ThinkOwl?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 7.8/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind ThinkOwl?

  • Seller: ThinkOwl
  • Year Founded: 2017
  • HQ Location: Orlando, Florida
  • LinkedIn® Page: www.linkedin.com
    34 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 60% Medium, 20% Large

What Do G2 Reviewers Say About ThinkOwl?

AI-generated summary from verified user reviews

Pros
  • Users love the user-friendly interface of ThinkOwl, making it easy for first-time users to manage tasks efficiently.
  • Users appreciate the efficient customer support from ThinkOwl, facilitating quick and organized responses to inquiries.
  • Users find ThinkOwl to be very simple to use, enhancing work efficiency with its user-friendly interface.
  • Users benefit from AI efficiency in ThinkOwl, enhancing support services and enabling focus on client relations.
  • Users find the AI-based functionalities of ThinkOwl beneficial, enhancing support services and enabling innovative client relations.
Cons
  • Users find the learning curve steep, feeling overwhelmed by automation and rule configuration during initial setup.
  • Users find the automation complexity overwhelming at first, which can hinder their initial experience with ThinkOwl.
  • Users report experiencing several bugs, though they were resolved in later updates, improving the overall experience.
  • Users report frequent call issues with ThinkOwl, including hangs and a high premium cost affecting satisfaction.
  • Users report that ThinkOwl can be expensive and occasionally experiences performance issues, such as hanging.

What Are Recent G2 Reviews of ThinkOwl?

What Are G2 Users Discussing About ThinkOwl?

UserEcho

UserEcho is an online customer support software. UserEcho allow to create helpdesk, ideas forum, livechat and knowledge base in one place that make it simple to provide great customer support.

Average Rating: 4.2/5.0

Total Reviews: 22

How Do G2 Users Rate UserEcho?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Lead Development: 1.7/10 (Category avg: 8.5/10)
  • Customization : 7.1/10 (Category avg: 8.5/10)
  • Co-Browsing: 0.0/10 (Category avg: 8.1/10)

Who Is the Company Behind UserEcho?

  • Seller: UserEcho
  • Year Founded: 2012
  • HQ Location: Arlington Heights, IL
  • Twitter: @userecho
    399 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 50% Small, 36% Medium

What Do G2 Reviewers Say About UserEcho?

AI-generated summary from verified user reviews

Pros
  • Users find the affordability of UserEcho to be exceptional, making it a valuable choice for support management.
  • Users value the excellent chat features of UserEcho, enhancing support through responsive service and customization.
  • Users appreciate the exceptional responsiveness of UserEcho's customer support, enhancing their overall experience with the product.
  • Users value the customizability of UserEcho, appreciating tailored tweaks that enhance their support experience.
  • Users value the customization options of UserEcho, enabling tailored solutions and responsive support for their needs.

What Are Recent G2 Reviews of UserEcho?

What Are G2 Users Discussing About UserEcho?

Whelp

Whelp is a customer support automation platform designed to unify communication across multiple channels, including live chat, email, voice, SMS, and social media, into a single interface. It’s particularly geared toward small to medium-sized businesses looking to streamline customer service and sales workflows. What Whelp Offers Here’s a breakdown of its core features: - Omnichannel Inbox: Centralizes customer interactions from various platforms into one dashboard. - AI-Powered Automation: Uses AI to automate responses, route conversations, and provide instant support. - Live Chat & Chatbots: Offers customizable chat widgets and bots to engage visitors and answer FAQs. - Voice & Call Center Tools: Includes VoIP integration and call management features. - CRM Integration: Connects with tools like HubSpot, Salesforce, and others to sync customer data. - Analytics & Reporting: Provides insights into team performance, customer satisfaction, and engagement metrics.

Average Rating: 4.4/5.0

Total Reviews: 4

How Do G2 Users Rate Whelp?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Whelp?

  • Seller: Whelp
  • Year Founded: 2019
  • HQ Location: New York, US
  • LinkedIn® Page: www.linkedin.com
    26 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Do G2 Reviewers Say About Whelp?

AI-generated summary from verified user reviews

Pros
  • Users value Whelp's consolidated inbox feature, enhancing organization and streamlining communication across multiple channels.
  • Users find Whelp to be affordable for small teams, effectively consolidating customer communication in one place.
  • Users value the AI efficiency of Whelp, streamlining customer communication and saving time in team organization.
  • Users value the AI features of Whelp for efficiently managing repetitive customer inquiries and enhancing organization.
  • Users value the automated responses feature of Whelp, enhancing efficiency while maintaining a personal touch in communication.
Cons
  • Users note that the call detection functionality needs improvement to avoid miscommunication during ongoing conversations.
  • Users find the call quality issues frustrating, especially with incorrect statuses during ongoing conversations.
  • Users feel the UI could be more intuitive, despite appreciating the handy setup process of Whelp.
  • Users find the manual input requirement cumbersome, as it complicates the call detection process and leads to errors.
  • Users find the UI not intuitive, making navigation challenging despite handy setup options.

What Are Recent G2 Reviews of Whelp?

Agent IQ

Lynq by Agent IQ is an AI-powered relationship banking platform built for community banks and credit unions. It helps institutions turn digital interactions into growth by combining AI self-service with persistent, context-rich 1:1 conversations between account holders and staff. Lynq brings conversational banking to web and mobile in a single workspace that supports live chat, SMS, voice, video banking, and secure co-browsing. Routine needs are handled instantly by an institution-governed AI assistant, while complex issues route to the right specialist with full conversation history for continuity and speed The platform follows four pillars of relationship banking: personal, persistent, proactive, and personalized. Institutions can assign a consistent staff contact, maintain one continuous thread across channels, and use proactive outreach to drive onboarding, renewals, and timely education. AI-assisted staff tools provide suggested replies, knowledge retrieval, translation, and summaries to raise service quality and productivity. Conversation analytics reveal topics, trends, and satisfaction signals that inform operations and growth programs Lynq integrates with leading digital and mobile banking platforms and with popular CRM systems so account holders can engage where they already bank and staff can work within existing systems. Institutions can tailor workflows by segment and line of business, including retail, small business, lending, and wealth, avoiding one-size-fits-all chat flows Security and compliance are foundational. Client data resides in single-tenant environments hosted in the United States with encryption in transit and at rest, granular access controls, audit logging, daily backups with point-in-time restore, ongoing vulnerability scanning, and SOC 2 Type II practices Measured outcomes reported by clients include faster resolution, lower contact center volume, and relationship-led growth. Public examples include 24 percent higher average balances when a personal banker relationship is established and a 3x likelihood to have a loan. Institutions have also seen a 388 percent increase in funded applications after launch and a 71 percent overnight reduction in call center volume on common topics. Adoption metrics show 86 percent of digital users select their own banker and 78 percent will wait for their primary banker, reinforcing continuity and trust. During a large-scale migration, AI handled more than half of incoming inquiries without human assistance Unlike session-based chat or generic bots, Lynq by Agent IQ is designed for relationship continuity, governed AI, and omnichannel conversations in one place. The result is a modern digital service experience that improves efficiency today while building loyalty, product adoption, and lifetime value beyond the branch.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate Agent IQ?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Agent IQ?

  • Seller: Agent IQ
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Austin, US
  • LinkedIn® Page: www.linkedin.com
    36 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Small, 50% Medium

What Are Recent G2 Reviews of Agent IQ?

ASAPP

ASAPP solves the toughest challenges in customer service with AI. With over a decade serving the world’s largest and most demanding contact centers, we’re pioneering the next era of customer experience—where the contact center is the foundation of the agentic enterprise. At the center of our approach is ASAPP Customer Experience Platform (CXP)—the AI-native® platform that makes every customer feel like a VIP by giving them their own personal AI agent. CXP unites your systems, data, workflows, and teams to deliver fully automated, personal resolutions. Key Outcomes: - Higher CSAT, giving you happier and more loyal customers - Lower cost-to-serve - Higher containment - More first-contact resolutions - Shorter handle times Key Capabilities: GenerativeAgent®: The most capable AI customer service agent. It powers CXP with intelligence that turns every interaction into a fully resolved outcome. Human-in-the-Loop Agent (HILA™) workflow: Human agents can assist AI without taking over the conversation with our HILA™ workflow. Humans get requests for help with full conversation context, and can give guidance or approval behind the scenes, so customers don’t have to deal with hand-offs. Agent Observability: Monitor conversations in real time to ensure accuracy and quality. Gain full visibility into AI-customer interactions with proactive alerts and out-of-the-box dashboards. Enterprise-Grade Guardrails & Data Protection: Built-in safety, security, and privacy measures safeguard your brand and protect your data to build customer trust. Testing & Simulation: Test AI behavior safely in simulated environments before going live. Release updates with confidence by increasing control, transparency, and trust in every interaction. Conversational AI Voice: Customers feel understood with natural and responsive production-grade voice. Customizable voice profiles ensure the AI is aligned to your brand. Integrations: CXP helps unify your tools with no replatforming or rebuilds. Connect your voice and chat channels, CCaaS, CRM, ERP, and more with flexible integration options. Interaction Intelligence: Create a single, lifelong customer record with everything from intent to conversation to context. Designed for enterprise contact centers, ASAPP is ideal for organizations handling high volumes of complex voice and chat interactions, especially those in regulated industries. Reach out to ASAPP today to get a tailored demo for your contact center.

Average Rating: 4.3/5.0

Total Reviews: 3

Who Is the Company Behind ASAPP?

  • Seller: ASAPP
  • Year Founded: 2014
  • HQ Location: New York, New York, United States
  • Twitter: @asapp
    2,678 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    390 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 33% Large, 33% Medium

What Do G2 Reviewers Say About ASAPP?

AI-generated summary from verified user reviews

Pros
  • Users value the user-friendly interface of ASAPP, enabling efficient real-time responses and streamlined customer support.
  • Users appreciate ASAPP's high accuracy, significantly enhancing efficiency and saving valuable time in customer account management.
  • Users appreciate ASAPP's user-friendly customer support, providing timely and relevant responses to their queries.
  • Users value the ease of use of ASAPP, which provides user-friendly responses and efficient real-time query handling.
  • Users value ASAPP for its high accuracy, significantly enhancing efficiency and saving valuable time in customer interactions.
Cons
  • Users note several bugs, particularly with the tagger and login time mapping, affecting their overall experience.
  • Users experience complex configuration issues during setup, leading to delays and manual corrections needed for transcription errors.
  • Users find the difficult setup process lengthy and complex, impacting overall integration and efficiency.
  • Users face editing difficulties, needing manual corrections for grammar and punctuation, which can hinder workflow efficiency.
  • Users experience formatting issues with grammar, punctuation, and spelling, requiring manual corrections and lengthy setup times.

What Are Recent G2 Reviews of ASAPP?

What Are G2 Users Discussing About ASAPP?

Askly

Askly is the perfect blend of human and AI for customer communication. Reply 24/7. Speak 30+ languages. Turns 3× more visitors into loyal customers. Built for modern teams and multilingual websites. Only 2-minute setup.

Average Rating: 5.0/5.0

Total Reviews: 2

Who Is the Company Behind Askly?

  • Seller: Askly
  • Year Founded: 2021
  • HQ Location: Tallinn, EE
  • LinkedIn® Page: www.linkedin.com
    10 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Askly?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Askly, finding it simple to start and operate effortlessly.
  • Users appreciate the translation efficiency of Askly, noting its ease of use and automatic translation feature.

What Are Recent G2 Reviews of Askly?

BambooCricket Live Chat

BambooCricket Live Chat helps to connect staff directly with users and ask crucial questions to help them make the right purchase decision.

Average Rating: 4.3/5.0

Total Reviews: 2

How Do G2 Users Rate BambooCricket Live Chat?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 5.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 6.7/10 (Category avg: 8.1/10)

Who Is the Company Behind BambooCricket Live Chat?

Who Uses This Product?

  • Company Size: 50% Large, 50% Medium

What Are Recent G2 Reviews of BambooCricket Live Chat?

BigRadar

BigRadar is an AI-first customer messaging platform built for Shopify D2C brands. It brings live chat, WhatsApp, and email into one shared inbox — unlimited seats, unlimited conversations, one flat monthly price. No per-ticket billing, no per-seat billing, no surprise invoices during high-volume periods like BFCM. Growth ($49/mo) includes 500 AI resolutions. Pro ($99/mo) includes 1,500. Extra resolutions are $0.79 each, and BigRadar keeps resolving past the cap instead of cutting off. Built for founders and CX leads who got burned by unpredictable AI billing on tools like Gorgias, Intercom, or Tidio and want a price they can actually plan around.

Average Rating: 4.5/5.0

Total Reviews: 2

How Do G2 Users Rate BigRadar?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)

Who Is the Company Behind BigRadar?

  • Seller: BigRadar
  • Year Founded: 2010
  • HQ Location: London, GB
  • Twitter: @big_radar
    17 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Are Recent G2 Reviews of BigRadar?

What Are G2 Users Discussing About BigRadar?

Blip

Global visionary leaders trust our AI Conversational platform to take their brands, customer relationships and diverse communication strategies to the next level. We have unlocked value through the creation of over 125,000 virtual assistants and have exchanged over 20 billion messages to date across the globe across +2000 customers. Our intuitive and easy-to-use cloud platform and professional services are tailored to your company and challenges. We enable brands to reach and engage customers when and where they want. We are preferred partners of the leading multichannel communications platforms - fully integrated, secure, and compliant. Count on us to support your growth through the creation of potentially infinite and relevant relationships and conversations.

Average Rating: 3.0/5.0

Total Reviews: 2

How Do G2 Users Rate Blip?

  • Lead Development: 4.2/10 (Category avg: 8.5/10)
  • Customization : 5.8/10 (Category avg: 8.5/10)
  • Co-Browsing: 0.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Blip?

  • Seller: Blip
  • Year Founded: 1999
  • HQ Location: Belo Horizonte, BR
  • LinkedIn® Page: www.linkedin.com
    1,454 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Medium, 50% Large

What Are Recent G2 Reviews of Blip?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026