G2

Richa S.

Tech Support head

Information Technology and Services

Small-Business (50 or fewer emp.)

9/8/2023

"A Real Genie to save your Clients. !!"

4.5/5

What do you like best about SupportGenie?

What really impresses me is how they are always one step ahead of the competion,their AR and Visual assistance is incredibly progressive and works wonders !

The self service support is the best way to save cost and time. Review collected by and hosted on G2.com.

What do you dislike about SupportGenie?

Some of our clients are neither that tech savy nor that well versed with the hardware to follow the self service support which makes them difficult to proceed further.

Data privacy is highly important in today's era so keeping customers data secure is a top notch priority. Review collected by and hosted on G2.com.

What problems is SupportGenie solving and how is that benefiting you?

Support genie helped our organisation improve the customer service satisfaction by 69% over the last 12 months.

This tool has helped our employees to serve our customers in more effective and efficient way making them satisfied and which has lead us a sharp growth in our referrals numbers. Review collected by and hosted on G2.com.