It is very easy to access Customer account details. It have wonderful automated responses which are suggested based on customer's question. Not only these, but it can provide you hassle free copy feature of text of mobile numbers.

It also fetches customer browser activity which helps us find if cx is online. It also has auto pilot mode which can time out chat automatically if there is no response from customer. Review collected by and hosted on G2.com.

Nothing much to dislike but it forgets the total login hours after it is closed by myself also. Review collected by and hosted on G2.com.