AssetSonar is EZO's connected IT management platform that unifies IT asset management (ITAM), IT service management (ITSM), and software asset management (SAM) in one system. It helps IT teams manage hardware, software, licenses, tickets, configuration items, patches, and employee technology workflows without stitching together spreadsheets and disconnected tools. AssetSonar is built for IT managers, IT asset managers, service desk managers, IT directors, and CIOs, and is also used by procurement, finance, and security teams.
The platform is built on the AssetSonar IT Graph, which connects assets with users, software, licenses, tickets, contracts, service activity, and lifecycle history. This shared context lets IT teams reduce manual work, control spend, resolve requests faster, and stay audit-ready.
AssetSonar handles hardware asset management with agent-based and integration-based asset discovery, hardware lifecycle tracking, custody management, deployment and assignment, inventory management across stockrooms and offices, service and warranty records, and physical and digital audits. The AssetSonar mobile app lets technicians scan assets, update records, verify custody, and run audits from the field.
For software asset management, AssetSonar discovers installed and SaaS applications across devices, users, identity systems, and browsers. It normalizes software records, surfaces shadow IT, governs license entitlements, reclaims unused or underused seats, and tracks renewal dates, vendors, and costs so IT and finance can review usage before renewals lock in spend.
AssetSonar's native IT service management connects incident, request, problem, and change management with a service catalog, self-service portal, knowledge base, and SLA management, each linked to live asset, software, and user context. Requests can be captured across multiple intake channels, routed automatically, and escalated to keep service commitments visible.
Patch management in AssetSonar detects vulnerable software across Windows, macOS, and Linux devices, prioritizes risk, schedules and deploys patches, and tracks remediation progress through dashboards and KPIs. A workflow automation engine lets teams build rule-based, multi-step workflows for service routing, approvals, employee onboarding and offboarding, license revocation, asset check-in, and cross-tool app actions, reducing manual follow-up.
AssetSonar's built-in CMDB maps configuration items and their relationships in a visual dependency graph, links tickets to affected systems as configuration items, and supports better change and incident decisions. Zoe, AssetSonar's AI Copilot, uses context from assets, tickets, software, knowledge, and workflows to summarize tickets, draft technician replies, suggest fields, route and assign tickets, diagnose issues, and surface the next best action.
AssetSonar integrates with the systems IT teams already run, including identity and endpoint management tools such as Okta, Microsoft Entra ID, JumpCloud, Microsoft Intune, Jamf Pro, Kandji, Microsoft SCCM, Cisco Meraki, Mosyle Manager, and Apple Business Manager; service desks such as Zendesk and Jira Service Management; SaaS applications such as Microsoft 365, Adobe, Slack, Zoom, GitHub, and Asana; procurement and warranty sources such as Dell, Lenovo, HP, CDW, and Apple; and collaboration tools such as Microsoft Teams, OneDrive, and Dropbox.
AssetSonar is priced per asset across ITAM, ITSM (which includes ITAM), and an Advanced SAM add-on, with a 7-day free trial and no credit card required. It is hosted on Amazon Web Services, and EZO's stated security and compliance portfolio includes SOC 2 Type 2, ISO/IEC 27001, CSA STAR Level 1, and TX-RAMP Levels 1 and 2.
Organizations use AssetSonar to replace spreadsheets with an audit-ready source of truth for IT asset discovery, employee onboarding and offboarding, license reclamation, IT compliance and audits, procurement, and IT asset reporting.
Average Rating: 4.5/5.0
Total Reviews: 86
How Do G2 Users Rate AssetSonar?
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Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.9/10)
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Administration Console: 9.2/10 (Category avg: 8.8/10)
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Policy Dictation: 9.7/10 (Category avg: 8.2/10)
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Process Workflow: 9.2/10 (Category avg: 8.8/10)
Who Is the Company Behind AssetSonar?
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Seller: EZO
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Company Website:
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Year Founded: 2011
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HQ Location: Carson City, Nevada
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Twitter: @EZOsolutions
810 Twitter followers
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LinkedIn® Page: www.linkedin.com
306 employees on LinkedIn®
Who Uses This Product?
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Top Industries: Information Technology and Services, Computer Software
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Company Size: 68% Medium, 13% Large
What Do G2 Reviewers Say About AssetSonar?
AI-generated summary from verified user reviews
Pros
- Users appreciate the robust asset management features of AssetSonar, enhancing IT management and providing great value.
- Users commend the ease of use in AssetSonar, which simplifies asset management and enhances departmental efficiency.
- Users appreciate the high product quality of AssetSonar, noting its robust features and superior integrations.
- Users value the seamless integrations of AssetSonar, enhancing their experience with other tools like Zendesk and Google Sheets.
- Users value the responsive customer support of AssetSonar, enhancing their positive experience with the software.
Cons
- Users struggle with filtering issues, finding it complicated and time-consuming to pull necessary reports in AssetSonar.
- Users note the limited customization options in AssetSonar compared to competitors, impacting tailored workflows and reporting.
- Users find the complexity of the user interface overwhelming at first, requiring training and extra effort to navigate.
- Users find the costs for AssetSonar prohibitively high, especially for small teams and growing feature needs.
- Users face inadequate reporting capabilities in AssetSonar, making data extraction and filtering an uncomfortable and time-consuming process.
