G2

Pankaj K.

Lead Consultant (IT Asset & Infrastructure Discovery Lead)

Consulting

Mid-Market (51-1000 emp.)

8/25/2026

"Simplifying IT Infrastructure Discovery and Dependency Management"

4.5/5

What do you like best about Device42, A Freshworks Company?

Device42's automated discovery, dependency mapping, and centralized infrastructure visibility are its biggest strengths. It helps maintain accurate IT asset information, understand relationships between infrastructure components, reduce manual effort, and support effective troubleshooting, impact analysis, and infrastructure planning. Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

The main area for improvement is the user interface and navigation, which can feel a little complex initially. Some workflows and reporting options could be more intuitive, and performance can occasionally slow down when handling very large data sets. Better documentation and more streamlined reporting would further improve the overall user experience. Review collected by and hosted on G2.com.

What problems is Device42, A Freshworks Company solving and how is that benefiting you?

Device42 solves IT asset visibility and dependency management challenges by providing automated discovery and a centralized view of infrastructure. It helps reduce manual effort, troubleshoot issues faster, assess change impact, and make better migration and infrastructure decisions. Review collected by and hosted on G2.com.