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Best IT Service Management Tools with Performance Logging Capabilities
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(1,306)4.6 out of 5
Optimized for quick response
4th Easiest To Use in IT Service Management (ITSM) Tools software
Entry Level Price:$19.00
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience
Users
- IT Manager
- IT Director
Industries
- Information Technology and Services
- Computer Software
Market Segment
- 61% Mid-Market
- 21% Enterprise
Freshservice Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
69
Features
38
Automation
36
Integrations
28
Easy Setup
26
Cons
Missing Features
22
Limited Features
18
Learning Curve
16
Limited Customization
16
Poor Reporting
13
Freshservice features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
8.9
Administration Console
Average: 8.7
8.2
Policy Dictation
Average: 8.1
8.8
Process Workflow
Average: 8.6
Seller Details
HQ Location
San Mateo, CATwitter
@FreshworksInc19,074 Twitter followers
(731)4.5 out of 5
Optimized for quick response
3rd Easiest To Use in IT Service Management (ITSM) Tools software
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operationa
Users
- IT Manager
- System Administrator
Industries
- Information Technology and Services
- Hospital & Health Care
Market Segment
- 60% Mid-Market
- 29% Enterprise
SysAid Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
40
Customer Support
34
Features
26
Ticket Management
26
Automation
24
Cons
Missing Features
15
Steep Learning Curve
11
Limited Customization
10
Ticketing Issues
10
Clunky Interface
9
SysAid features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
9.0
Administration Console
Average: 8.7
8.3
Policy Dictation
Average: 8.1
8.9
Process Workflow
Average: 8.6
Seller Details
HQ Location
Toronto, CanadaTwitter
@sysaid9,677 Twitter followers
(241)4.2 out of 5
15th Easiest To Use in IT Service Management (ITSM) Tools software
Entry Level Price:Starts at $1195 (For ...
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp
Users
- System Administrator
- IT Manager
Industries
- Information Technology and Services
- Financial Services
Market Segment
- 59% Mid-Market
- 31% Enterprise
ManageEngine ServiceDesk Plus Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
9
Features
7
Intuitive
7
User Interface
6
Asset Management
5
Cons
Complexity
3
Limited Features
3
Poor Customer Support
3
Complex Setup
2
Limited Functionality
2
ManageEngine ServiceDesk Plus features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.8
8.6
Administration Console
Average: 8.7
8.1
Policy Dictation
Average: 8.1
8.8
Process Workflow
Average: 8.6
Seller Details
Twitter
@manageengine7,869 Twitter followers
(93)4.8 out of 5
7th Easiest To Use in IT Service Management (ITSM) Tools software
Entry Level Price:$19.00
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Entry Level Price:$39.00
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
SolarWinds® Service Desk is an all-in-one service management platform designed to help IT teams and various departments deliver reliable and efficient service. This comprehensive solution integrates t
Users
- IT Manager
- Systems Administrator
Industries
- Information Technology and Services
- Hospital & Health Care
Market Segment
- 68% Mid-Market
- 24% Enterprise
SolarWinds Service Desk Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Asset Management
7
Ticketing System
7
User Interface
7
Ticket Management
6
Cons
Asset Management
4
Insufficient Information
4
Missing Features
4
Expensive
3
Ticketing Issues
3
SolarWinds Service Desk features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.8
8.8
Administration Console
Average: 8.7
7.5
Policy Dictation
Average: 8.1
8.7
Process Workflow
Average: 8.6
Seller Details
HQ Location
Austin, TXTwitter
@solarwinds19,714 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
For IT or line of business teams responsible for providing service to internal or external customers, Ivanti is the world’s leader in IT service management solutions. Proactively resolve incidents bef
Users
No information available
Industries
- Information Technology and Services
- Government Administration
Market Segment
- 63% Enterprise
- 33% Mid-Market
Ivanti Neurons for ITSM Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Customizability
1
Customization
1
Ease of Use
1
Features
1
Cons
Limited Features
1
Missing Features
1
Ivanti Neurons for ITSM features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.8
6.8
Administration Console
Average: 8.7
6.7
Policy Dictation
Average: 8.1
8.2
Process Workflow
Average: 8.6
Seller Details
Twitter
@GoIvanti6,766 Twitter followers
(16)4.6 out of 5
12th Easiest To Use in IT Service Management (ITSM) Tools software
Entry Level Price:Starting at $55.00
- Overview
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 20 years of experience, Halo Service Desk has been developed to offer a fea
Users
No information available
Industries
No information available
Market Segment
- 50% Small-Business
- 44% Mid-Market
Halo Service Desk features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 8.8
9.2
Administration Console
Average: 8.7
8.3
Policy Dictation
Average: 8.1
8.9
Process Workflow
Average: 8.6
Seller Details
Seller
Halo Service SolutionsYear Founded
1994HQ Location
Stowmarket, England
- Overview
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Hornbill's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Horn
Users
No information available
Industries
- Information Technology and Services
- Government Administration
Market Segment
- 58% Enterprise
- 39% Mid-Market
Hornbill Service Manager features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.8
8.7
Administration Console
Average: 8.7
7.7
Policy Dictation
Average: 8.1
8.8
Process Workflow
Average: 8.6
Seller Details
Twitter
@Hornbill961 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
OpenText™ SMAX delivers a smart approach to service management, with full capabilities for IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Empower us
Users
No information available
Industries
- Information Technology and Services
Market Segment
- 58% Enterprise
- 25% Mid-Market
OpenText Service Management Automation X (SMAX) Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Helpful
2
Integrations
2
Cloud Services
1
Software Updates
1
Cons
Integration Issues
1
Limited Customization
1
OpenText Service Management Automation X (SMAX) features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.8
8.7
Administration Console
Average: 8.7
8.3
Policy Dictation
Average: 8.1
9.0
Process Workflow
Average: 8.6
Seller Details
Twitter
@OpenText21,628 Twitter followers
Ownership
NASDAQ:OTEX
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premi
Users
- Manager
Industries
- Information Technology and Services
- Telecommunications
Market Segment
- 77% Enterprise
- 20% Mid-Market
BMC Helix ITSM Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Ticket Management
2
Dashboard Customization
1
Navigation Ease
1
Cons
Integration Issues
1
BMC Helix ITSM features and usability ratings that predict user satisfaction
7.9
Has the product been a good partner in doing business?
Average: 8.8
7.9
Administration Console
Average: 8.7
7.7
Policy Dictation
Average: 8.1
9.1
Process Workflow
Average: 8.6
Seller Details
Seller
BMC HelixYear Founded
2025HQ Location
N/A
- Overview
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
TeamDynamix is a no-code cloud-based IT Service Management (ITSM) and Project Portfolio Management (PPM) platform with enterprise integration & automation. Whether you are just starting out with
Users
No information available
Industries
- Higher Education
- Education Management
Market Segment
- 48% Enterprise
- 41% Mid-Market
TeamDynamix IT Service Management features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.8
8.0
Administration Console
Average: 8.7
6.3
Policy Dictation
Average: 8.1
8.0
Process Workflow
Average: 8.6
Seller Details
Twitter
@TDXBuzz1,050 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to u
Users
No information available
Industries
- Information Technology and Services
- Higher Education
Market Segment
- 60% Enterprise
- 30% Mid-Market
EasyVista Service Manager Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Integrations
5
Ease of Use
3
Flexibility
3
Implementation Ease
3
Customer Support
2
Cons
Complexity
1
Complex Reporting
1
Confusing Interface
1
Inadequate Reporting
1
Learning Curve
1
EasyVista Service Manager features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.8
7.6
Administration Console
Average: 8.7
7.7
Policy Dictation
Average: 8.1
8.9
Process Workflow
Average: 8.6
Seller Details
Twitter
@EasyVista1,281 Twitter followers
Ownership
EPA: ALEZV
- Overview
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
IFS assyst is an Enterprise Service Management (ESM) and IT Service Management (ITSM) solution provided by IFS. It’s designed to help organizations automate workflows, enhance service and support qual
Users
No information available
Industries
- Information Technology and Services
Market Segment
- 79% Enterprise
- 29% Mid-Market
IFS assyst features and usability ratings that predict user satisfaction
7.9
Has the product been a good partner in doing business?
Average: 8.8
0.0
No information available
0.0
No information available
5.0
Process Workflow
Average: 8.6
Seller Details
Twitter
@ifs11,166 Twitter followers
Ownership
STO: IFS
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Alemba Service Manager (previously vFire) is a highly functional, 100% ITIL-compliant IT Service Management tool with a specific focus on request fulfilment. Backed by 25 years of heritage, Alemba Ser
Users
No information available
Industries
- Information Technology and Services
- Civil Engineering
Market Segment
- 61% Enterprise
- 28% Mid-Market
Alemba Service Manager Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customization
1
Ease of Use
1
Intuitive
1
Pricing
1
Simple
1
Cons
Dashboard Issues
1
Limited Customization
1
Missing Features
1
Overwhelming Features
1
Poor Documentation
1
Alemba Service Manager features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.8
7.5
Administration Console
Average: 8.7
6.7
Policy Dictation
Average: 8.1
9.7
Process Workflow
Average: 8.6
Seller Details
Twitter
@Alemba412 Twitter followers
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