Best IT Service Management Tools with Performance Logging Capabilities

How Many IT Service Management Tools Products Does G2 Track?

Total Products under this Category: 235

Category Stats (Sep 2026)

  • Average Rating: 4.38/5 (↑0.01 vs Aug 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Ivanti Neurons for ITSM (+0.58%) - Among all products in this category, Ivanti Neurons for ITSM recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank IT Service Management Tools Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 37,800+ Authentic Reviews
  • 235+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for IT Service Management Tools

G2 Grid® for IT Service Management Tools plotting products by satisfaction and market presence

Highlighted products: ServiceNow IT Service Management, NinjaOne, Jira Service Management, Freshservice, Atera, ClickUp, Autotask, and monday service.

Underlying data: [Grid® JSON](https://www.g2.com/categories/it-service-management-itsm-tools/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=ninjaone&focus%5B%5D=jira-service-management&focus%5B%5D=freshservice&focus%5B%5D=atera&focus%5B%5D=clickup&focus%5B%5D=autotask&focus%5B%5D=monday-service)

Freshservice

Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers. By bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends service delivery to HR, finance, and facilities, giving business teams a consistent and efficient service experience without requiring separate tools. Freshservice includes Freddy AI, a domain-specific AI layer that helps agents resolve issues faster, automates employee service requests, and gives leaders insights to make better decisions. Embedded across service workflows, Freddy AI acts as a force multiplier for teams by helping reduce repetitive work, accelerate resolution, and surface patterns and risks earlier. The result is faster, more informed service operations that help teams become more proactive while maintaining the governance and control the business requires.

Average Rating: 4.6/5.0

Total Reviews: 1,307

How Do G2 Users Rate Freshservice?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.9/10)
  • Administration Console: 8.9/10 (Category avg: 8.8/10)
  • Policy Dictation: 8.1/10 (Category avg: 8.2/10)
  • Process Workflow: 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Freshservice?

  • Seller: Freshworks
  • Company Website:
  • Year Founded: 2010
  • HQ Location: San Mateo, CA
  • Twitter: @FreshworksInc
    19,020 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,783 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, IT Director
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 61% Medium, 21% Large

What Do G2 Reviewers Say About Freshservice?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Freshservice, finding it intuitive and efficient for ticket management.
  • Users enjoy the user-friendly interface and extensive features of Freshservice, making task management effortless and customizable.
  • Users value the automation capabilities of Freshservice, allowing for streamlined processes and effective management of tasks.
  • Users value the seamless integrations of Freshservice, enhancing operational efficiency and simplifying workflows significantly.
  • Users appreciate the ease of use of Freshservice's ticketing system, enhancing efficiency and streamlining requests seamlessly.
Cons
  • Users find the missing features in Freshservice to be a significant limitation, impacting their overall efficiency.
  • Users often encounter limited features in Freshservice, hindering effective workflow and making management cumbersome.
  • Users find the steep learning curve of Freshservice challenging, due to customization complexities and lack of tutorials.
  • Users find the limited customization options of Freshservice frustrating and challenging for tailoring their experience effectively.

What Are Recent G2 Reviews of Freshservice?

What Are G2 Users Discussing About Freshservice?

SysAid

SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operational layer to IT, AI Agents take the first action, freeing IT teams to focus on optimization, innovation, and bigger challenges. Go live in weeks with fast onboarding, no heavy migrations, or steep learning curves. SysAid’s AI is purpose-built for IT, with security and governance built in. With our award-winning support, you’re set up for success. ITSM run by AI, and you.

Average Rating: 4.5/5.0

Total Reviews: 718

How Do G2 Users Rate SysAid?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 8.9/10)
  • Administration Console: 9.0/10 (Category avg: 8.8/10)
  • Policy Dictation: 8.3/10 (Category avg: 8.2/10)
  • Process Workflow: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind SysAid?

  • Seller: SysAid
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Toronto, Canada
  • Twitter: @sysaid
    9,591 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    264 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, System Administrator
  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 60% Medium, 30% Large

What Do G2 Reviewers Say About SysAid?

AI-generated summary from verified user reviews

Pros
  • Users rave about the responsive customer support of SysAid, enhancing their overall experience and satisfaction.
  • Users value the ease of use in SysAid, which streamlines IT service management and boosts efficiency.
  • Users commend the automation features of SysAid, significantly improving response times and overall efficiency.
  • Users appreciate the comprehensive suite of features in SysAid, enhancing productivity and simplifying IT service management.
  • Users value the efficient ticket management of SysAid, streamlining workflows and enhancing asset tracking effectively.
Cons
  • Users find the missing features in SysAid to be frustrating and time-consuming to access and utilize effectively.
  • Users note a steep learning curve with SysAid, finding the setup and customization complex and time-consuming.
  • Users find the clunky interface of SysAid frustrating, highlighting the need for simplification and modernization.
  • Users find limited customization options frustrating, as advanced features and support can be challenging to navigate.
  • Users express frustration with poor customer support, highlighting long response times and unreliable assistance in resolving issues.

What Are Recent G2 Reviews of SysAid?

What Are G2 Users Discussing About SysAid?

Alloy Navigator

Alloy Navigator is an AI-powered IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers fully integrated help desk, network inventory and knowledge base capabilities, plus ITIL standards such as change and configuration management. Navigator creates relationships automatically between meaningful data while providing a comprehensive view of IT infrastructure components. Alloy Navigator’s service desk manages tickets, assets, incidents, changes, work orders and more within a single interface. Workflow management engine inside Alloy Navigator enables users to design custom IT processes. These can be altered to the specific needs of the business and personnel and might even include AI-driven steps. The solution also offers an online web portal, self-service portal for end users, and mobile apps for technicians and end-users. The Self-Service Portal is equipped with an AI Assistant to resolve routine questions of end-users, freeing IT for bigger challenges. Alloy Navigator gives users the ability to one-click audit their entire network, conduct a physical inventory with a barcode scanner and ensure compliance in software licensing. End users and admins also have access to interactive dashboards, scheduled reporting and real-time views for timely analysis.

Average Rating: 4.8/5.0

Total Reviews: 119

How Do G2 Users Rate Alloy Navigator?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 8.9/10)
  • Administration Console: 8.3/10 (Category avg: 8.8/10)
  • Policy Dictation: 8.9/10 (Category avg: 8.2/10)
  • Process Workflow: 8.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Alloy Navigator?

  • Seller: Alloy Software
  • Year Founded: 2002
  • HQ Location: Bloomfield, NJ
  • Twitter: @AlloySoftware
    466 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    18 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 76% Small, 32% Medium

What Do G2 Reviewers Say About Alloy Navigator?

AI-generated summary from verified user reviews

Pros
  • Users value the asset discovery feature of Alloy Navigator for its ability to keep network devices updated effortlessly.
  • Users find Alloy Navigator's ease of use enhances efficiency, streamlining ticket management and workflow automation effortlessly.
  • Users value the integrated ticketing and asset management of Alloy Navigator, streamlining support and enhancing workflow efficiency.
  • Users value the integrated ticket management of Alloy Navigator, enhancing visibility and simplifying workflows for support teams.
  • Users value the automation capabilities of Alloy Navigator, streamlining workflows across departments and saving time.
Cons
  • Users find the learning curve steep, requiring extra training for new hires and better onboarding resources.
  • Users find the complex setup of Alloy Navigator challenging, requiring extra training and experimentation for effective use.
  • Users find the platform limited in customization, making it less adaptable for creative collaboration and specific needs.
  • Users find the setup difficulty challenging initially, requiring significant effort and training to configure smoothly.
  • Users find the poor interface design hampers usability and complicates onboarding for new hires.

What Are Recent G2 Reviews of Alloy Navigator?

What Are G2 Users Discussing About Alloy Navigator?

ManageEngine ServiceDesk Plus

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It is fully integrated and easy to set up - without extensive customization or integrations. It has rich automation that helps eliminate pesky manual processes for quicker ticket resolution and higher end user satisfaction. Furthermore, the Standard Edition is FREE forever for both the on-premise and on-demand models upto 5 technicians! Don't take our word for it. Try the 30-day free trial and watch ServiceDesk Plus simplify your IT operations. https://www.manageengine.com/products/service-desk/download.html Features ServiceDesk Plus comes with a great balance of features to suit your business needs. The features available are listed below. Incident management: Gain control of your help desk With incident management you can pin incidents to the right technicians to ensure accountability and automate ticket workflows with automatic ticket dispatch, business rules, escalation, service level agreement, notification rules or alerts, preventive maintenance for timely ticket resolution. In other words, you can manage the entire lifecycle of an incident! Problem management: Go beyond firefighting Problem management helps you analyze the root cause and reduce recurring incidents in your IT, raise a new problem from within an incident, link related incidents to a problem and close them all at once! Further, you can provide temporary workarounds till you find a permanent fix to the problem. Change management: Manage changes with precision Manage your changes with precision. Streamline planning with roll out and back out plans, take informed decisions in the assessment, prioritization, and scheduling of changes with inputs from the Change Advisory Board (CAB), automated workflows to ensure that there are no more unauthorized or failed changes. Asset management: Track and manage assets with ease Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance. IT project management: Deliver IT projects on time You can now manage multiple IT projects and requirements, plan releases, track progress, collaborate with team, and measure results, or in other words, manage all your IT projects efficiently. Break a full-blown project into milestones and tasks, set roles and provide access permissions, track the utilization of your resources, monitor the overall progress of your IT projects using colored Gantt charts, and do more to steer your IT projects to success! Purchases and contracts management: Track IT purchases and contracts Automate your supplier interactions and IT purchasing functions with full traceability and visibility, maintain master records for various vendors and track purchases from ordering to receipt and invoicing, reduce delays and cut unnecessary spending, track IT hardware and software contracts to improve compliance, associate assets and get proactively notified of contract expiry. Self service portal: Deflect tickets from your service desk Help users solve repeat incidents using a knowledge base and deflect tickets from your service desk, keep end users informed on ticket progress/approvals through automated notifications or make company-wide announcements of any outage or unplanned maintenance, auto suggest solutions during ticket creation and provide easy templates to create tickets. Service catalog: Showcase your IT services Showcase the offered IT services to your end user and give a new face to your IT. You can customize your workflow of delivering the service request specific to each service category. You can also setup approval process and service level agreements for each service request. CMDB: Get the bigger picture ServiceDesk Plus CMDB ensures effortless management of your entire IT infrastructure. Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision-making. Service level agreement: Ensure timely service delivery Create SLAs and provide quality services on time to your end users. With the intuitive SLA management in ServiceDesk Plus, escalate proactively to four levels of hierarchy to ensure that your SLAs are met. Reports: Derive decisions with the right data Generate over 150+ inbuilt reports, custom reports, query reports and flash reports pertaining to various service desk modules like requests, problems, changes, assets, surveys, contracts, and purchase. Use real time dashboards to accurately reflect health of the service desk, create relevant custom reports and add them to your dashboard and take strategic decisions based on the current trend of your help desk performance! Extensions and integrations: Collaborate easily with other IT systems Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and Active Directory. Get what you always wanted - 360 degree visibility of your IT!

Average Rating: 4.2/5.0

Total Reviews: 245

How Do G2 Users Rate ManageEngine ServiceDesk Plus?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 8.9/10)
  • Administration Console: 8.6/10 (Category avg: 8.8/10)
  • Policy Dictation: 8.1/10 (Category avg: 8.2/10)
  • Process Workflow: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind ManageEngine ServiceDesk Plus?

  • Seller: Zoho
  • Year Founded: 1996
  • HQ Location: Austin, TX
  • Twitter: @Zoho
    137,880 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30,913 employees on LinkedIn®
  • Phone: +1 (888) 900-9646

Who Uses This Product?

  • Who Uses This: System Administrator, IT Manager
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 59% Medium, 31% Large

What Do G2 Reviewers Say About ManageEngine ServiceDesk Plus?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of ServiceDesk Plus, highlighting its intuitive interface and efficient features.
  • Users value the robust integration and intuitive interface of ServiceDesk Plus, enhancing efficiency and support capabilities.
  • Users appreciate the user-friendly interface of ServiceDesk Plus, facilitating easy navigation and efficiency for everyone.
  • Users value the comprehensive asset management capabilities of ManageEngine ServiceDesk Plus for efficient inventory handling.
  • Users praise the fantastic customer support of ManageEngine ServiceDesk Plus, enhancing their overall experience and satisfaction.
Cons
  • Users find the implementation and configuration complex, which can lead to a frustrating setup experience.
  • Users find the complex setup of ManageEngine ServiceDesk Plus to be time-consuming and challenging for effective implementation.
  • Users find the learning curve steep for ManageEngine ServiceDesk Plus, with complex setup and customization demands.
  • Users find the steep learning curve of ManageEngine ServiceDesk Plus challenging, requiring extra time and training for effective usage.
  • Users find limited features in ManageEngine ServiceDesk Plus, making ticket management and search functionality challenging.

What Are Recent G2 Reviews of ManageEngine ServiceDesk Plus?

What Are G2 Users Discussing About ManageEngine ServiceDesk Plus?

Ivanti Neurons for ITSM

Ivanti Neurons for ITSM delivers modern, AI‑powered service management that transforms how organizations operate. By combining intelligent automation, predictive insights, and unified IT and security workflows, it accelerates resolutions, enhances productivity, and reduces operational risk. With capabilities that span discovery, incident and request management, automated task orchestration, and real‑time performance measurement, Ivanti Neurons for ITSM helps teams streamline processes, improve user experiences, and achieve meaningful IT and business outcomes, from lowering costs and expanding service management beyond IT, to driving continuous improvement across the enterprise.

Average Rating: 4.0/5.0

Total Reviews: 280

How Do G2 Users Rate Ivanti Neurons for ITSM?

  • Has the product been a good partner in doing business?: 8.0/10 (Category avg: 8.9/10)
  • Administration Console: 6.3/10 (Category avg: 8.8/10)
  • Policy Dictation: 7.3/10 (Category avg: 8.2/10)
  • Process Workflow: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Ivanti Neurons for ITSM?

  • Seller: Ivanti
  • Company Website:
  • Year Founded: 1985
  • HQ Location: South Jordan, UT
  • Twitter: @GoIvanti
    6,761 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3,026 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 53% Large, 32% Medium

What Do G2 Reviewers Say About Ivanti Neurons for ITSM?

AI-generated summary from verified user reviews

Pros
  • Users value the customization options of Ivanti Neurons for ITSM, enabling tailored setups to meet specific needs.
  • Users value the seamless integrations of Ivanti Neurons for ITSM, enhancing overall functionality and reporting capabilities.
  • Users value the customizability of Ivanti Neurons for ITSM, effectively tailoring features to meet their specific needs.
  • Users value the flexibility of Ivanti Neurons for ITSM, enabling customized setups that meet specific business needs.
  • Users appreciate the proactive customer support of Ivanti Neurons, enhancing their ITSM experience significantly.
Cons
  • Users face a clunky interface that complicates migration and makes feature requests feel ineffective.
  • Users face compatibility issues due to disjointed modules and a steep learning curve, complicating effective usage.
  • Users face a steep learning curve with Ivanti Neurons for ITSM, complicating the realization of its full potential.
  • Users face a steep learning curve with Ivanti Neurons for ITSM, needing time and support to fully utilize its features.
  • Users find the limited customization options time-consuming and often requiring costly support for implementation.

What Are Recent G2 Reviews of Ivanti Neurons for ITSM?

SolarWinds Service Desk

Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment. It is designed for IT professionals, service desk teams, and organizations looking to enhance their service management capabilities without the implementation overhead typically associated with enterprise ITSM tools. The platform covers incident management, problem management, change management, asset management, and CMDB in a single product. A configurable, drag-and-drop self-service portal and easy-to-use knowledge base allow end users to resolve common issues independently, while rule-based automations handle ticket routing, prioritization, escalation, and notifications without manual intervention. Customizable dashboards and reporting give teams visibility across incidents, requests, changes, and assets. AI capabilities are embedded directly into agent workflows; including ticket summarization, solution suggestions, intelligent incident/problem linking, response and resolution drafting, runbook generation, and knowledge base recommendations. These capabilities are available out of the box without additional configuration. The AI is scoped to surface relevant, actionable information at the right moment rather than requiring teams to build or maintain separate AI tooling. As part of the SolarWinds portfolio, Service Desk integrates natively with SolarWinds Observability and IT operations tools, allowing infrastructure alerts to automatically generate service desk tickets and giving technicians direct access to node health, recent changes, and other operational context within the incident record. Native integrations also include Microsoft Entra ID for user lifecycle management, Jira for cross-team escalation, Automox for patch management, and an open API for custom connections. Service Desk supports enterprise service management (ESM), enabling organizations to extend ITSM processes beyond IT, to departments such as HR, Facilities, and Legal, without additional products or professional services. For IT teams, the lift is minimal: new department portals are built on the same platform they already manage, using the same workflows, automations, and reporting. This gives IT centralized visibility and control across the organization, reducing the risk of departments adopting unauthorized tools to fill gaps in service coverage. Overall, SolarWinds Service Desk offers a robust set of features designed to enhance service management efficiency, without the headache. By integrating automation, customized workflows, and intelligent recommendations, it stands out as a comprehensive solution that not only addresses the immediate needs of IT teams but also supports broader organizational goals for improved service delivery.

Average Rating: 4.3/5.0

Total Reviews: 777

How Do G2 Users Rate SolarWinds Service Desk?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.9/10)
  • Administration Console: 8.8/10 (Category avg: 8.8/10)
  • Policy Dictation: 7.5/10 (Category avg: 8.2/10)
  • Process Workflow: 8.7/10 (Category avg: 8.8/10)

Who Is the Company Behind SolarWinds Service Desk?

  • Seller: SolarWinds Worldwide LLC
  • Company Website:
  • Year Founded: 1999
  • HQ Location: Austin, TX
  • Twitter: @solarwinds
    19,570 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,864 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, Systems Administrator
  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 67% Medium, 23% Large

What Do G2 Reviewers Say About SolarWinds Service Desk?

AI-generated summary from verified user reviews

Pros
  • Users value the improved visibility of tickets and insights provided by SolarWinds Service Desk for asset management.
  • Users value the integrated ticketing and incident tracking in SolarWinds Service Desk, enhancing issue resolution and reporting.
  • Users appreciate the customer satisfaction with SolarWinds Service Desk for its ease of use and excellent support.
  • Users value the customizable fields in SolarWinds Service Desk, enhancing workflow management to meet their unique needs.
  • Users appreciate the easy navigation and editing capabilities in incident management, enhancing issue resolution and user experience.
Cons
  • Users express concerns about insufficient information, impacting device management and requiring manual troubleshooting for discrepancies.
  • Users feel that SolarWinds Service Desk is quite expensive compared to other helpdesk solutions available.
  • Users feel there are limitations in customization for asset inventory, hindering flexibility for large enterprises' needs.
  • Users express concerns over the limited features of SolarWinds Service Desk, indicating a need for more customizations and integrations.
  • Users find the missing features in SolarWinds Service Desk limit its effectiveness for large enterprise needs.

What Are Recent G2 Reviews of SolarWinds Service Desk?

What Are G2 Users Discussing About SolarWinds Service Desk?

TeamDynamix IT Service Management

TeamDynamix is a no-code AI-powered ITSM/ESM platform with AI-native automation, virtual support agents, and enterprise-wide integration. Deflect 30-60% of tickets, resolve tickets 40-90% faster, eliminate 2-3 months of manual tasks, and reduce overhead.

Average Rating: 4.5/5.0

Total Reviews: 100

How Do G2 Users Rate TeamDynamix IT Service Management?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 8.9/10)
  • Administration Console: 7.8/10 (Category avg: 8.8/10)
  • Policy Dictation: 6.5/10 (Category avg: 8.2/10)
  • Process Workflow: 7.8/10 (Category avg: 8.8/10)

Who Is the Company Behind TeamDynamix IT Service Management?

  • Seller: TeamDynamix
  • Year Founded: 2001
  • HQ Location: Columbus, Ohio
  • Twitter: @TDXBuzz
    1,049 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    178 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Higher Education, Education Management
  • Company Size: 46% Medium, 45% Large

What Are Recent G2 Reviews of TeamDynamix IT Service Management?

What Are G2 Users Discussing About TeamDynamix IT Service Management?

EasyVista Service Manager

EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics.

Average Rating: 4.0/5.0

Total Reviews: 97

How Do G2 Users Rate EasyVista Service Manager?

  • Has the product been a good partner in doing business?: 8.2/10 (Category avg: 8.9/10)
  • Administration Console: 7.8/10 (Category avg: 8.8/10)
  • Policy Dictation: 7.9/10 (Category avg: 8.2/10)
  • Process Workflow: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind EasyVista Service Manager?

  • Seller: EasyVista
  • Year Founded: 1988
  • HQ Location: Noisy-le-Grand
  • Twitter: @EasyVista
    1,283 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    368 employees on LinkedIn®
  • Ownership: EPA: ALEZV

Who Uses This Product?

  • Top Industries: Information Technology and Services, Higher Education
  • Company Size: 61% Large, 30% Medium

What Do G2 Reviewers Say About EasyVista Service Manager?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of integration with EasyVista Service Manager, appreciating its flexibility and user-friendly implementation.
  • Users highlight the ease of use in EasyVista Service Manager, making implementation and daily tasks straightforward.
  • Users value the flexibility of EasyVista Service Manager, enabling tailored solutions to meet diverse business needs.
  • Users value the fast and easy implementation of EasyVista Service Manager, enhancing overall user experience and satisfaction.
  • Users value the excellent customer support of EasyVista Service Manager, enhancing their overall experience with the tool.
Cons
  • Users find the complex configuration requires initial consultancy support for a proper setup before effective use.
  • Users find the interface cumbersome at times, particularly when navigating certain development-related processes.
  • Users find the limited reporting capabilities of EasyVista Service Manager inadequate, often needing external tools for analytics.
  • Users find the complex setup of EasyVista requires initial consultancy, complicating the start of their experience.
  • Users struggle with the confusing interface, finding it difficult to navigate and manage various features effectively.

What Are Recent G2 Reviews of EasyVista Service Manager?

What Are G2 Users Discussing About EasyVista Service Manager?

Hornbill Service Manager

Hornbill's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Hornbill is child's play. Self-sufficient teams can take ownership, and rapidly adapt the solution to their service delivery needs, without developers or dedicated resources. Automatic software updates deliver new functionality, keeping your Service Desk on the latest version, without lifting a finger.

Average Rating: 4.5/5.0

Total Reviews: 136

How Do G2 Users Rate Hornbill Service Manager?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 8.9/10)
  • Administration Console: 8.7/10 (Category avg: 8.8/10)
  • Policy Dictation: 7.7/10 (Category avg: 8.2/10)
  • Process Workflow: 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Hornbill Service Manager?

  • Seller: Hornbill
  • Year Founded: 1995
  • HQ Location: Ruislip, UNITED KINGDOM
  • Twitter: @Hornbill
    957 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    172 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Government Administration
  • Company Size: 58% Large, 39% Medium

What Are Recent G2 Reviews of Hornbill Service Manager?

BMC Helix ITSM

BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores. The platform empowers IT service desk agents to resolve cases faster by isolating or preventing service disruption through root cause analysis, real-time incident correlation, predictive incident resolution, and proactive problem management. Second, BMC Helix ITSM integrates artificial intelligence (AI) and machine learning (ML) to automate workflows across the enterprise. Embedded AI/ML streamlines work and the allocation of IT service desk resources by automatically assigning/routing incident, problem, and change requests without manual intervention. Third, BMC Helix ITSM integrates data and processes intelligently to accelerate change management, mitigate risk, and advance the DevOps cycle. Integrated DevOps tooling within BMC Helix ITSM can link change requests with the software development lifecycle (SLDC) and imported continuous integration and continuous delivery (CI/CD) stages.

Average Rating: 3.7/5.0

Total Reviews: 282

How Do G2 Users Rate BMC Helix ITSM?

  • Has the product been a good partner in doing business?: 7.9/10 (Category avg: 8.9/10)
  • Administration Console: 7.6/10 (Category avg: 8.8/10)
  • Policy Dictation: 7.6/10 (Category avg: 8.2/10)
  • Process Workflow: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind BMC Helix ITSM?

Who Uses This Product?

  • Who Uses This: Manager
  • Top Industries: Information Technology and Services, Telecommunications
  • Company Size: 77% Large, 21% Medium

What Do G2 Reviewers Say About BMC Helix ITSM?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of BMC Helix ITSM, citing fast navigation and intuitive task management options.
  • Users find BMC Helix ITSM user-friendly and efficient for managing tickets, thanks to its simple UI and filtering options.
  • Users appreciate the navigation ease of BMC Helix ITSM, finding it simple to locate tickets and tasks.
Cons
  • Users often face integration issues with BMC Helix ITSM, causing accessibility problems with other devices.
  • Users find the long processing time in BMC Helix ITSM to be a significant drawback affecting usability.

What Are Recent G2 Reviews of BMC Helix ITSM?

What Are G2 Users Discussing About BMC Helix ITSM?

OpenText Service Management Automation X (SMAX)

OpenText™ SMAX delivers a smart approach to service management, with full capabilities for IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Empower users to self-resolve common requests with private generative AI chatbots that offer human-like responses. Give your team what they need—ITIL best-practice templates, codeless configurations, and built-in AI and analytics for automating workflows, improving processes, and solving issues. With SaaS deployment, SMAX eliminates the hassle of installation, maintenance, and upgrade. What’s more, SMAX offers flexible and affordable licensing that adapts to your business needs and saves you money.

Average Rating: 4.2/5.0

Total Reviews: 70

How Do G2 Users Rate OpenText Service Management Automation X (SMAX)?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 8.9/10)
  • Administration Console: 8.7/10 (Category avg: 8.8/10)
  • Policy Dictation: 8.3/10 (Category avg: 8.2/10)
  • Process Workflow: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind OpenText Service Management Automation X (SMAX)?

  • Seller: OpenText
  • Year Founded: 1991
  • HQ Location: Waterloo, ON
  • Twitter: @OpenText
    21,565 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    22,835 employees on LinkedIn®
  • Ownership: NASDAQ:OTEX

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 58% Large, 25% Medium

What Do G2 Reviewers Say About OpenText Service Management Automation X (SMAX)?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of OpenText Service Management Automation X, enhancing user experience and saving time.
  • Users find OpenText SMAX easy to use, enhancing their experience and supporting various testing types effectively.
  • Users appreciate the integrations with cloud services, noting continuous enhancements through regular updates and support resources.
  • Users value the continuous updates and integration with cloud services, enhancing their overall experience with SMAX.
  • Users value the continuous improvement through software updates, enhancing the integration and functionality of SMAX.
Cons
  • Users find the integration capabilities lacking, resulting in inefficiencies during application development, testing, and delivery.
  • Users face challenges due to limited customization, restricting developers' skills and impacting the development process.

What Are Recent G2 Reviews of OpenText Service Management Automation X (SMAX)?

What Are G2 Users Discussing About OpenText Service Management Automation X (SMAX)?

Halo Service Desk

Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 30 years of experience, Halo Service Desk has been developed to offer a feature rich application whilst maintaining a simple to use interface Transform legacy ways of working into modern intuitive workflows, empower teams to deliver excellent service to customers and employees repeatedly.

Average Rating: 4.5/5.0

Total Reviews: 17

How Do G2 Users Rate Halo Service Desk?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 8.9/10)
  • Administration Console: 9.2/10 (Category avg: 8.8/10)
  • Policy Dictation: 8.3/10 (Category avg: 8.2/10)
  • Process Workflow: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind Halo Service Desk?

Who Uses This Product?

  • Company Size: 47% Small, 41% Medium

What Are Recent G2 Reviews of Halo Service Desk?

IFS assyst

IFS assyst is an Enterprise Service Management (ESM) and IT Service Management (ITSM) solution provided by IFS. It’s designed to help organizations automate workflows, enhance service and support quality, and boost customer satisfaction across various industries. We deliver frictionless customer and employee experiences, one intelligent workflow at a time. Our modern service management technology lets you automate service delivery and support so your customers get what they need fast, and you can focus on building the future of your organization. IFS assyst is uniquely easy to buy, set up, use, and upgrade. Whether you’re in IT, HR, Facilities, Finance, or any other team that provides services to customers and employees, IFS assyst puts service management technology within your reach. Our process automation takes the boring out of everyday tasks, allowing you to focus on work that matters. Global brands trust IFS assyst to automate complex business processes easily without fuss. Everyday we assyst!

Average Rating: 3.5/5.0

Total Reviews: 14

How Do G2 Users Rate IFS assyst?

  • Has the product been a good partner in doing business?: 7.9/10 (Category avg: 8.9/10)
  • Process Workflow: 5.0/10 (Category avg: 8.8/10)

Who Is the Company Behind IFS assyst?

  • Seller: IFS
  • Year Founded: 1983
  • HQ Location: Linkoping , Sweden
  • Twitter: @ifs
    18,002 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    9,233 employees on LinkedIn®
  • Ownership: STO: IFS

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 79% Large, 29% Medium

What Are Recent G2 Reviews of IFS assyst?

What Are G2 Users Discussing About IFS assyst?

Alemba Service Manager

Alemba Service Manager (previously vFire) is a highly functional, 100% ITIL-compliant IT Service Management tool with a specific focus on request fulfilment. Backed by 25 years of heritage, Alemba Service Manager enables users to respond quickly to business demands by dramatically reducing time to request fulfilment through automated workflowed integration. Alemba’s unique pricing model takes into account different levels of participation in, offering an interface for every kind of user.

Average Rating: 4.0/5.0

Total Reviews: 64

How Do G2 Users Rate Alemba Service Manager?

  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 8.9/10)
  • Administration Console: 7.5/10 (Category avg: 8.8/10)
  • Policy Dictation: 6.7/10 (Category avg: 8.2/10)
  • Process Workflow: 9.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Alemba Service Manager?

  • Seller: Alemba
  • Year Founded: 2007
  • HQ Location: Send, United Kingdom
  • Twitter: @Alemba
    408 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    37 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Civil Engineering
  • Company Size: 61% Large, 28% Medium

What Are Recent G2 Reviews of Alemba Service Manager?

What Are G2 Users Discussing About Alemba Service Manager?