I like this AI integration, it helps me a lot to categorize my tickets more easily, it also helps manage time, the interface is very simple to use and integrates very well with my other tools, it doesn't require many resources and the performance is optimal. Review collected by and hosted on G2.com.

I would like to have more configuration options, or be able to disable certain functions that I end up not using, my users have difficulty with the chat. Review collected by and hosted on G2.com.