I like how Helix ITSM helps keep our day-to-day service management organized. I can manage requests, check ticket statuses, and use knowledge articles to find information when I need it. The automation and customization options are also helpful for reducing repetitive work and making processes more consistent. Review collected by and hosted on G2.com.

The learning curve is one of the main things I find frustrating. There are many features and settings to get familiar with, so onboarding new team members takes time. I also feel the reporting and analytics could be more useful out of the box, without needing as much additional setup. Review collected by and hosted on G2.com.