G2

rajeev t.

Database Administrator

Enterprise (> 1000 emp.)

12/28/2018

"Simple, Realistic, Ease of Use and Cost effective IT Service Management tool."

5/5

What do you like best about Alemba Service Manager?

The best thing about vFire is the dashboard view and time stamp on the service request.

Dashboard view offers great customization options, upto 15 types of columns can be added in a regular view.

Reports are exported in excel, they look nice and sorted.

The integration of the users information with on premise Active Directory is really good and shows a lot of detailed information. Review collected by and hosted on G2.com.

What do you dislike about Alemba Service Manager?

The version used by our organizations lacks modern features like AI integration,knowledge base integration, etc however it is acceptable considering the effective pricing of the product. Review collected by and hosted on G2.com.

Recommendations to others considering Alemba Service Manager:

The product has a competitive pricing as compared to the current market and it is able to serve most of the purpose of an ideal ITSM tool. Review collected by and hosted on G2.com.

What problems is Alemba Service Manager solving and how is that benefiting you?

We are using vFire for routing and management of IT service management and service desk operations.

The version being used is vFire core 9.9.6, which is capable of performing the automated ticket routing and pushing notifications to the concerned teams for the actions to be taken.This in turn saves time and less manual effort is required. Review collected by and hosted on G2.com.