G2

Kevin M.

Lead IT Process Manager

Enterprise (> 1000 emp.)

6/3/2026

"Reliable Web-Based SaaS with Strong Workflows, Integrations, and Helpful AI Features"

5/5

What do you like best about TeamDynamix IT Service Management?

It’s completely web-based and offers a lot of out-of-the-box capabilities, especially for workflow approvals and supporting multiple business units. Overall, it has been a reliable SaaS solution for us.

We obtained an enterprise license for a reasonable annual cost. especially compared to competitors.

The user interface is pretty good and continue to be regularly improved. It's native integrations with Teams and email were easy to configure and use.

There are some new AI features that are really helpful to staff working tickets. Automatic summaries and one click revision of technician messages or notes with AI is really helpful. Review collected by and hosted on G2.com.

What do you dislike about TeamDynamix IT Service Management?

Some settings are shared across all applications and while we can work around it it might be nice if they were independent of each other. Urgency , impact and priority configurations is a good example.

The inability to create dynamic forms that have fields dependency between native field can be frustrating. Review collected by and hosted on G2.com.

What problems is TeamDynamix IT Service Management solving and how is that benefiting you?

It is pretty easy to set up a ticketing app. .While I work in IT we have set up more than 20 apps for business units to provide them a tool to help them manage their work as well. Because we have an reasonably priced enterprise license we don't have to worry about recharging or finding money for small units that could benefit from tickets apps. We have been able to save expense by moving from several different tools into this one. Review collected by and hosted on G2.com.