I really like Ivanti ITSM's flexibility and workflow automation. It allows us to customize processes to our internal needs and automate repetitive tasks, saving us from a lot of manual work. The centralized dashboard is also a great feature, making it easy to track incidents, requests, and SLAs all in one place, which has improved our service desk organization and efficiency. Plus, integrating it with tools like Microsoft Teams and Active Directory keeps our user information in sync and helps with seamless communication. Review collected by and hosted on G2.com.

One area that could be improved is the overall user interface, as some screens can feel a bit complex and take time to get used to. Initial configuration and customization can also require significant effort, especially for more advanced workflows. Reporting could be more intuitive and flexible as well. Once everything is properly configured, the platform works well, but simplifying the setup and everyday navigation would improve the overall experience. Review collected by and hosted on G2.com.