JW
James W.
Service desk analyst
Higher Education
Enterprise (> 1000 emp.)
"Easy Ticket Management and SLA Tracking Made Simple"
What do you like best about Halo Service Desk?
Very easy for ticket management and keeping track of SLA's on the said tickets and easy for updating the customer Review collected by and hosted on G2.com.
What do you dislike about Halo Service Desk?
It can open a few tabs from clicks but i imagine there is something that can be changed in the back end Review collected by and hosted on G2.com.