I like how customizable and large Assyst is. It's able to fit multiple levels of needs. You can fullfill all of your service desk needs, project management needs, knowledge base, incident management and so much more. Review collected by and hosted on G2.com.

I dislike how often you have to contact Assyst to have them help you with customization. I wish there was more you could do yourself on the back end as an administrator. Review collected by and hosted on G2.com.