G2

Megan P.

IT Service Management Specialist

Management Consulting

Small-Business (50 or fewer emp.)

4/14/2025

"Our team's morale has improved since we started using Serviceaide ChangeGear"

4.5/5

What do you like best about Serviceaide ChangeGear?

I particularly like that Serviceaide ChangeGear is as customizable as possible for managing IT tickets and change requests. It’s really solid for us, we use it daily to track an incident and approve everything. What I like is how easily it links to the Active Directory and the email system which allows for the updates and the alerts to go out. But, of course, it’s flexible enough to change workflows without involving IT on the dev side because we have to adapt as priorities shift. Review collected by and hosted on G2.com.

What do you dislike about Serviceaide ChangeGear?

Although the interface may feel slightly dated and less intuitive for newer users, I dislike that, because ChangeGear is what I currently use. Getting comfortable took some time for our team, and still, some time later, certain tasks feel clunky. The reporting tools also needs improvement as it is hard to get the exact data we want without extra steps. This has slowed me down in audits or when I’m trying to work out performance metrics to show leadership. Review collected by and hosted on G2.com.

What problems is Serviceaide ChangeGear solving and how is that benefiting you?

With ChangeGear, it makes the mess of IT request management through email and spreadsheets solved. We have now a structured, trackable system where nothing falls off the cracks. It has made change management more reliable and less stressful as we can see approval flows and get problems caught early. It is a good way to reduce back and forth and our team works more efficiently. It has really improved communication between IT and other departments and has become much easier to stay compliant with internal processes. Review collected by and hosted on G2.com.