Best Help Desk Software - Page 26

AcornReply

AcornReply is a customer support inbox for small teams that answer their own customers. Email, a hosted contact form and an embeddable live chat widget all arrive in one shared inbox. When a message comes in, AcornReply drafts a reply from your own knowledge base, and a person on your team reviews it, edits it if needed, and sends it. Customers get a normal reply from your business, with no ticket numbers and no portal to log in to. Getting started takes minutes. Forward your support address to your workspace's inbound address and email starts flowing, with no DNS records or domain verification to set up. Add the contact form to your site as a hosted page, an iframe or a script snippet, and add the chat widget wherever you want live conversations. The knowledge base does double duty. The same articles that inform AI drafts publish as a hosted help center, on your own domain such as help.yourcompany.com or on an AcornReply address, with categories and search. You can import existing articles from CSV, JSON or Crisp. When a conversation is resolved, AcornReply turns it into a general, privacy-scrubbed question and answer for the knowledge base, so drafts improve as your team works. For the team, there is assignment, internal notes, snooze and resolve, search across every conversation, and a warning when a teammate has already replied to the same customer. One organization can run several workspaces, one per product or brand, and see them all in a single inbox. A mobile web app with push notifications keeps replies moving away from the desk. Pricing is flat per organization, never per seat. The free plan includes 20 AI-drafted replies to try and up to 500 outbound emails a month. Pro is $20 a month for the whole team with unlimited AI drafts and email, and Premium at $30 a month adds control over the "Powered by AcornReply" footer. AcornReply is built for teams of two to fifteen where support is part of someone's job rather than a whole department.

Advanz101 Service Cloud

With Advanz101's Service Cloud a company’s customer service is sure to be top-notch in times of both, regular circumstances and during a crisis. The Service Cloud allows businesses to offer 24×7 customer support and equips customers with all the necessary tools and options they need for query/complaint resolution in record time. Contact us today to implement the most complete customer service platform.

AImara

AImara is a secure Brand Engagement OS (Operating System) built for high-value industries and professional service firms. Developed by Devan & Company, AImara unifies secure communication, loyalty, after-sales service, and customer intelligence in a single platform. It was originally built to support our own global clientele — now available under a licensing model for select partners. With modules covering encrypted messaging, VIP content drops, product authentication, warranty tracking, and AI-powered support, AImara is ideal for businesses where brand trust, compliance, and client confidence are non-negotiable. Whether you’re in luxury retail, engineering, logistics, hospitality, or high-growth SMEs, AImara empowers you to deliver secure, closed-loop engagement at scale — while maintaining full control of your brand experience.

Alcea HelpDesk

Alcea HelpDesk gives organizations a competitive advantage by facilitating faster response times, increasing productivity, and ensuring that reported issues are being looked after.

Amivu

Amivu is a Brazilian customer service and sales platform for WhatsApp, Instagram and website chat. It turns one WhatsApp number into a shared inbox for the whole team: every conversation has an owner, and queues, automatic distribution and response-time targets show where customers are waiting. Ami, Amivu's AI agent, reads each conversation, summarizes what the customer wants and suggests a reply. She learns from the answers your team approves, and each company's knowledge stays isolated. Broadcasts, automations, a conversation board, a public API and webhooks complete the platform. Per-seat pricing, starting at one user, with no lock-in contract and no setup fee.

answering service

Sales Desk Solutions is a total inbound lead answering service and sales assistant as a service provider.

apexops

ApexOps is an AI-powered operations platform for local businesses and retail chains. The AI phone agent answers every inbound call 24/7, books appointments in real time, qualifies leads automatically, and routes urgent issues to human agents. Includes helpdesk ticketing with SLA enforcement, field task management, and operations reporting — all in one multi-tenant platform. Starting at $12/month per agent.

Appward

Software companies don’t understand your business. From one group you get a rigid solution that requires expensive and time-consuming implementation. From the other you get a hodgepodge of disconnected applications. We feel your pain. Appward delivers a smart set of over 80 apps in a blazing-fast private workspace that helps you manage and improve every function in your organization, including project management, CRM, employee management, operations, quality, manufacturing and supply chain.

Average Rating: 4.5/5.0

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Apsynet Service Support

Service Support is a SaaS solution for receiving and managing internal requests to the company, which covers all of your service centers: General Resources, IT, Telephony, Human Resources, etc.

ArcHelpDesk

Aroopa Ticket Management

Aroopa Ticket Management System (TMS) is a cloud-based, web-based support ticketing system that works either as a standalone ticket management system or as a layer on top of tools you already use — pulling in tickets from Freshdesk, Zendesk, or other third-party helpdesk platforms and running them through Aroopa's core infrastructure. Tickets can be created manually or automatically from email, SMS, or WhatsApp. It includes SLA management, advanced reporting, built-in AI capabilities, and works natively with the rest of the Aroopa platform — CRM, Campaign Manager, and beyond. What it does Aroopa TMS is a cloud-based, web-based ticket management system — no installation required, access it from any browser. Standalone or Connected to Freshdesk / Zendesk Use Aroopa TMS as your primary ticketing system on its own, or connect it to Freshdesk, Zendesk, or other third-party helpdesk platforms to pull tickets in and manage them through Aroopa's infrastructure — without forcing a full migration off tools you already use. Multi-Channel Ticket Creation Tickets can be created manually, or generated automatically from incoming email, SMS, or WhatsApp messages, so customer requests are captured as tickets regardless of which channel they come in on. SLA Management Set and track Service Level Agreements on tickets, so response and resolution targets are monitored automatically rather than tracked manually. Advanced Reporting Reporting on ticket volume, resolution time, SLA compliance, agent performance, and other support metrics, for visibility into how support operations are actually performing. Built-in AI Capabilities AI capabilities built into the ticketing workflow to assist with tasks like ticket handling, helping teams work through support volume more efficiently. Connected to the Aroopa Platform Aroopa TMS works natively alongside other Aroopa modules — including Aroopa CRM and Aroopa Campaign Manager — so ticket history, customer records, and communication activity share the same underlying data instead of living in a separate silo. Who it's for Support teams that want a ticketing system without giving up visibility into CRM and customer activity Businesses already using Freshdesk or Zendesk that want to extend those tools with Aroopa's infrastructure rather than migrate away from them Teams that receive support requests across email, SMS, and WhatsApp and want them all captured as tickets in one system Support operations that need SLA tracking and reporting to manage response and resolution targets Businesses already on the Aroopa platform that want support tickets connected to CRM and campaign activity on the same customer record FAQ Do I need to replace Freshdesk or Zendesk to use Aroopa TMS? No. Aroopa TMS can bring in tickets from Freshdesk, Zendesk, or other third-party platforms and manage them through Aroopa's infrastructure, or run as a standalone ticketing system on its own. Can tickets be created automatically, not just entered manually? Yes. Tickets can be created manually, or generated automatically from incoming email, SMS, or WhatsApp messages. Does it support SLA tracking? Yes. SLAs can be set and tracked on tickets to monitor response and resolution targets. What kind of reporting is available? Advanced reporting on ticket volume, resolution time, SLA compliance, and agent performance. Does Aroopa TMS include AI features? Yes. Built-in AI capabilities are available within the ticketing workflow to help teams manage support volume. Does it connect to Aroopa CRM and Campaign Manager? Yes. Aroopa TMS works alongside the rest of the Aroopa platform, so ticket activity is connected to the same customer record as CRM and campaign data. Is Aroopa TMS cloud-based? Yes. It's fully cloud-based and web-based — access it from any browser, with nothing to install.

Auvo Technology

Auvo is an external team management software that allows you to monitor, reduce costs, and digitize the main activities of your field technician. Whether on a computer or through the app, with Auvo you can: schedule the team's agenda, send quotes and work orders, track support calls, and monitor the team's location in real time. The technician can: fill out visit reports, collect signatures, attach photos and videos, input values and used parts, and have access to the entire maintenance history right from their phone. Additionally, Auvo also assists in financial management, provides a customer evaluation and feedback mechanism, and generates managerial reports that contribute to the business's performance and productivity.

Awesome Support

Awesome Support is one of the most popular customer support ticketing systems available for WordPress. With thousands of active WordPress accounts currently using the support system. The free version allows unlimited tickets, agents, users, products, and departments. It’s a good base for simple customer support, but you can also upgrade for more advanced features. The highest plan supports service level agreements (SLAs), deeper reporting, and automation. The Awesome Support plugin also allows you to customize several settings to make it fit your organization. One interesting upgrade feature is its Facebook messenger chatbot. You can connect it to Google’s Dialogflow AI and create your bits of conversation.

Axodesk

AyudaDesk - Helpdesk Software for Healthcare

AyudaDesk is an innovative and intuitive HIPAA compliant helpdesk software designed for the modern-day healthcare industry. Communicate, collaborate and manage your team members, vendors and clients, from anywhere on the world with any device. AyudaDesk satisfies the privacy and security needs of healthcare organizations.