Cxpress - Cloud-Based Customer Service Platform
Product Overview
Cxpress is a comprehensive cloud-based customer service platform that unifies and automates multiple communication channels for businesses. The platform integrates WhatsApp, Social Media, Email, and Phone support into a single, streamlined interface, providing a unified view of customer interactions from first contact to case resolution.
Key Features
Unified Customer Support Management
Centralize and organize interactions from various channels, optimize triage processes, and reduce support volume while increasing team efficiency through integrated workflow management.
AI-Powered Automated Customer Service
Extend your support to 24/7 availability with Artificial Intelligence that responds to initial customer and visitor contacts using natural language processing, ensuring consistent and immediate responses.
Centralized Customer Database
Unify customer records for a seamless experience by centralizing interactions from different channels into a single comprehensive history, providing complete visibility of each customer journey.
Smart Ticket Management
Distribute support tickets (records) automatically or manually to specific departments and agents, simplifying processes and optimizing workflow distribution across your support team.
Efficient Dashboard Management
Transform your customer service statistics into intuitive visual dashboards, moving beyond spreadsheets to gain actionable insights into your support performance.
