Best Help Desk Software for Small Business - Page 8

How Many Help Desk Software Products Does G2 Track?

Total Products under this Category: 609

Category Stats (Oct 2026)

  • Average Rating: 4.45/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Thread (+5.56%) - Among all products in this category, Thread recorded the largest rating increase compared to last month

Last updated: October 20, 2026

How Does G2 Rank Help Desk Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 81,600+ Authentic Reviews
  • 609+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Help Desk Software

G2 Grid® for Help Desk Software plotting products by satisfaction and market presence

Highlighted products: Zoho Desk, Salesforce Service Cloud, Zendesk for Customer Service, HubSpot Service Hub, Freshdesk, Missive, WhatsApp Business Platform, and Remote Monitoring and Management.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=zoho-desk&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=hubspot-service-hub&focus%5B%5D=freshdesk&focus%5B%5D=missive&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=remote-monitoring-and-management&segment=small-business)

Teamwork Desk

Teamwork Desk is a ticketing system designed to easily manage customer queries, saving you time and money. The help desk software helps your team efficiently manage your client requests in one central location - ensuring you deliver an exceptional customer experience. - Seamless integration with Teamwork - Drive revenue - Track, report, and bill client requests - Save time by automating repetitive work - Manage all your client emails in one location

Average Rating: 4.3/5.0

Total Reviews: 58

How Do G2 Users Rate Teamwork Desk?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.0/10)
  • Workflow: 8.8/10 (Category avg: 8.7/10)
  • Customization : 7.4/10 (Category avg: 8.5/10)
  • Customer Portal: 8.5/10 (Category avg: 8.7/10)

Who Is the Company Behind Teamwork Desk?

  • Seller: Teamwork
  • Year Founded: 2007
  • HQ Location: Cork
  • Twitter: @teamwork
    1 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    549 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 71% Small, 24% Medium

What Do G2 Reviewers Say About Teamwork Desk?

AI-generated summary from verified user reviews

Pros
  • Users find the automation features of Teamwork Desk enhance efficiency, streamlining ticket management and improving overall workflow.
  • Users find Teamwork Desk very easy to use, enhancing efficiency with a centralized ticketing system and ticket tracking.
  • Users value the efficiency of Teamwork Desk, enabling streamlined management of requests and improved ticket tracking.
  • Users appreciate the ease of use and feature richness of Teamwork Desk, enhancing efficiency in ticket management.
  • Users appreciate the centralized ticketing system of Teamwork Desk, which enhances efficiency and tracking of requests.
Cons
  • Users find the learning curve challenging, requiring time to adjust and fully utilize Teamwork Desk's features.
  • Users find the steep learning curve challenging, requiring time to adjust and maximize Teamwork Desk's capabilities.

What Are Recent G2 Reviews of Teamwork Desk?

What Are G2 Users Discussing About Teamwork Desk?

Eltropy

Eltropy is a comprehensive digital communications platform designed specifically for community financial institutions (CFIs) such as credit unions and community banks. By integrating various communication channels—including text messaging, secure chat, video banking, and voice—into a unified interface, Eltropy enables CFIs to engage with their members securely and efficiently. The platform leverages artificial intelligence to automate routine tasks, enhance member interactions, and streamline operations, all while ensuring compliance with industry regulations. Key Features and Functionality: - Omni-Channel Communication: Provides a single platform for text, chat, video, and voice interactions, allowing seamless member engagement across preferred channels. - AI-Powered Automation: Automates routine tasks such as payment reminders and member inquiries, improving efficiency and reducing operational costs. - Integrated Ecosystem: Connects with core banking systems, customer relationship management (CRM) tools, loan origination systems (LOS), and other essential applications to create a cohesive communication environment. - Secure and Compliant: Ensures enterprise-grade security and adherence to regulatory standards, safeguarding member data and communications. - Video Verify: Enhances fraud prevention by combining remote video, real-time government ID verification, and knowledge-based authentication to securely authenticate member identities. - Co-Browsing: Allows agents to guide members through online processes in real-time, improving user experience and reducing confusion. - Appointment and Lobby Management: Enables members to schedule appointments and manage branch visits, optimizing in-person interactions and reducing wait times. Primary Value and Solutions Provided: Eltropy addresses the critical need for CFIs to modernize and personalize member communications in an increasingly digital landscape. By offering a unified platform that integrates multiple communication channels with AI-driven automation, Eltropy helps financial institutions: - Enhance Member Engagement: Facilitates timely and personalized interactions, strengthening member relationships and satisfaction. - Improve Operational Efficiency: Automates routine tasks and streamlines workflows, allowing staff to focus on more complex member needs. - Reduce Delinquency Rates: Utilizes proactive communication strategies and automated reminders to encourage timely payments and reduce loan defaults. - Prevent Fraud: Implements advanced verification tools like Video Verify to securely authenticate member identities, mitigating the risk of fraudulent activities. By consolidating communication tools into a single, secure, and compliant platform, Eltropy empowers CFIs to deliver exceptional member experiences while achieving operational excellence.

Average Rating: 4.4/5.0

Total Reviews: 51

How Do G2 Users Rate Eltropy?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.0/10)
  • Workflow: 8.8/10 (Category avg: 8.7/10)
  • Customization : 7.9/10 (Category avg: 8.5/10)
  • Customer Portal: 7.9/10 (Category avg: 8.7/10)

Who Is the Company Behind Eltropy?

  • Seller: Eltropy
  • Year Founded: 2013
  • HQ Location: Santa Clara, US
  • Twitter: @eltropy_inc
    1,129 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    281 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 45% Medium, 41% Small

What Do G2 Reviewers Say About Eltropy?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Eltropy, which enables quick adoption and smooth handling of customer data.
  • Users commend the excellent customer support from Eltropy, highlighting prompt responses and effective self-service tools.
  • Users appreciate the user-friendly interface of Eltropy, enabling efficient multi-channel communication and seamless automation.
  • Users commend Eltropy for its efficiency in communication, enhancing member engagement through seamless integration and tailored experiences.
  • Users appreciate the effortless integration of communication tools in Eltropy, enhancing engagement and saving time.
Cons
  • Users experience a steep learning curve with Eltropy, making it challenging for new users to fully utilize features.
  • Users face a steep learning curve with Eltropy, requiring time and expertise to fully utilize its features.
  • Users face integration issues with Eltropy, leading to inefficiencies and increased frustration during setup and data management.
  • Users express frustration with Eltropy's limited customization, requiring reliance on support for changes and enhancements.
  • Users struggle with the training difficulty of Eltropy, finding it challenging to master advanced features.

What Are Recent G2 Reviews of Eltropy?

ClickDesk

Live chat and online engagement.

Average Rating: 3.8/5.0

Total Reviews: 48

How Do G2 Users Rate ClickDesk?

  • Has the product been a good partner in doing business?: 8.0/10 (Category avg: 9.0/10)
  • Workflow: 8.6/10 (Category avg: 8.7/10)
  • Customization : 8.1/10 (Category avg: 8.5/10)
  • Customer Portal: 9.0/10 (Category avg: 8.7/10)

Who Is the Company Behind ClickDesk?

  • Seller: ClickDesk
  • Year Founded: 2011
  • HQ Location: Hyderbrad, India
  • Twitter: @ClickDesk
    1,702 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    15 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 44% Small, 33% Medium

What Are Recent G2 Reviews of ClickDesk?

What Are G2 Users Discussing About ClickDesk?

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Rev.io PSA formerly Tigerpaw One

Rev.io PSA, formerly Tigerpaw, is a business management platform for managed service providers. Our PSA platform was created as an end-to-end software solution that ties all aspects of your business into a single, robust application. Rev.io combines our PSA platform with a billing and customer management platform also designed for managed service providers. Our billing platform helps MSPs successfully monetize new voice products by consolidating billing and tax compliance.

Average Rating: 3.2/5.0

Total Reviews: 41

How Do G2 Users Rate Rev.io PSA formerly Tigerpaw One?

  • Has the product been a good partner in doing business?: 7.2/10 (Category avg: 9.0/10)
  • Workflow: 6.7/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Rev.io PSA formerly Tigerpaw One?

Who Uses This Product?

  • Top Industries: Telecommunications, Information Technology and Services
  • Company Size: 80% Small, 15% Medium

What Do G2 Reviewers Say About Rev.io PSA formerly Tigerpaw One?

AI-generated summary from verified user reviews

Pros
  • Users value the easy tracking capabilities of Rev.io PSA for managing tickets and stock seamlessly.
  • Users value the seamless integration with QuickBooks for efficient ticket tracking and stock management in their telecom business.
  • Users value the seamless integration of Rev.io PSA with Quick Books, enhancing efficiency in telecom business operations.
Cons
  • Users find the cost prohibitive for small companies, making it difficult to justify the expense.

What Are Recent G2 Reviews of Rev.io PSA formerly Tigerpaw One?

What Are G2 Users Discussing About Rev.io PSA formerly Tigerpaw One?

CRMdesk

What is CRMdesk? CRMdesk is a very efficient web-based help desk software for knowledgebase management and customer support automation over the Internet. Why use CRMdesk? The system is deployed as a cost-effective hosted solution to manage and analyze all of your customer requests from a centralized location. Who uses CRMdesk? From small companies to large enterprises, from specific manufactures to vertical business integration, CRMdesk is scalable enough to grow with your business needs.

Average Rating: 4.1/5.0

Total Reviews: 100

How Do G2 Users Rate CRMdesk?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.0/10)
  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customization : 7.7/10 (Category avg: 8.5/10)
  • Customer Portal: 8.4/10 (Category avg: 8.7/10)

Who Is the Company Behind CRMdesk?

  • Seller: ForeSoft
  • Year Founded: 2016
  • HQ Location: Secunderabad, Telangana
  • Twitter: @Foresoft
    16 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    19 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Telecommunications
  • Company Size: 41% Large, 39% Medium

What Are Recent G2 Reviews of CRMdesk?

What Are G2 Users Discussing About CRMdesk?

Helpmonks

Helpmonks is a complete all-in-one customer engagement platform. Features likeTo-Do for teams, Customer Management capabilities, creating automated workflows, assigning emails, labeling emails for staying organized, and adding internal notes help to tame your email workload and ease the burden on your team's emails. Furthermore, Helpmonks has a Live-Chat option included in each plan and a mighty Email Marketing Platform for email campaigns and automated email triggers. Moreover, Helpmonks is the only shared inbox tool that offers multiple deployments models - SaaS (hosted), dedicated Cloud servers, and On-Premise (self-hosted) options and is priced per mailbox and NOT per user. Helpmonks is a shared mailbox software that empowers your team to collaborate on email conversations. Helpmonks makes all your shared mailboxes available in a central location, so your organization gains transparency and insight into all your team emails. For every team member. In the office, at home, or for remote teams. Besides, Helpmonks works with every email provider so you can continue using the tools that you already know and use. Our customers tell us -"Helpmonks just works."

Average Rating: 4.3/5.0

Total Reviews: 26

How Do G2 Users Rate Helpmonks?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.0/10)

Who Is the Company Behind Helpmonks?

  • Seller: Helpmonks
  • Year Founded: 2013
  • HQ Location: Syracuse, New York
  • Twitter: @helpmonks
    2,086 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 73% Small, 27% Medium

What Do G2 Reviewers Say About Helpmonks?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the efficient organization and labeling of emails, making search and retrieval a breeze.
  • Users praise the effective email organization and labeling in Helpmonks, enhancing search efficiency for past communications.
  • Users appreciate the email tracking feature in Helpmonks, enhancing organization and search efficiency for past communications.
  • Users value the organization and efficient email searching in Helpmonks, enhancing their email management experience.
Cons
  • Users experience random shutdowns with Helpmonks, leaving them without notifications or timelines for fixes.
  • Users are frustrated by poor notifications, leaving them uninformed about issues and when they will be resolved.
  • Users report random shutdowns that disrupt workflow, leaving them frustrated with a lack of updates on fixes.
  • Users are frustrated by the slow loading times of Helpmonks, hindering their efficiency and workflow.
  • Users often face random shutdowns with Helpmonks, leading to frustration due to lack of notifications or ETAs on fixes.

What Are Recent G2 Reviews of Helpmonks?

What Are G2 Users Discussing About Helpmonks?

Communication

Having conversations with your team and customers shouldn’t be this hard. Hence, we built Communication. With all of your communication and tools in one place, your teams will stay productive no matter where you’re working from. Escape your cluttered Inbox together using our Shared Inbox Ticketing System. Provide updated relevant information using the knowledgebase, and provide your customers with the best customer experience with our Conversation Thread feature (LiveChat + Email Unified).

Average Rating: 4.2/5.0

Total Reviews: 16

How Do G2 Users Rate Communication?

  • Has the product been a good partner in doing business?: 7.5/10 (Category avg: 9.0/10)
  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Communication?

  • Seller: Little SaaS
  • Year Founded: 2018
  • HQ Location: Newark, US
  • Twitter: @littlesaas
    148 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 72% Small, 17% Medium

What Do G2 Reviewers Say About Communication?

AI-generated summary from verified user reviews

Pros
  • Users value the convenient connectivity of Communication, enjoying seamless interactions in one centralized platform.
  • Users value the ease of communication provided by the product, enjoying seamless interaction all in one place.
  • Users love the ease of communication with everything conveniently available in one place.
  • Users value the convenience of centralized communication, enjoying seamless interactions in one platform.
Cons
  • Users experience messaging issues, feeling overwhelmed by scattered information and a need for improved user experience.
  • Users find the communication not intuitive, struggling with scattered messaging and information overload that hinders experience.
  • Users find UX issues in Communication due to scattered messaging and excessive information, leading to a subpar experience.

What Are Recent G2 Reviews of Communication?

What Are G2 Users Discussing About Communication?

Helpdesk 365

Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages. Employees can raise requests directly through Microsoft Forms, making it easier to capture and track every support need. AI-powered ticket summaries, intelligent routing, and automated workflows help agents resolve issues faster. SLA tracking, real-time notifications, and a self-service portal with a searchable knowledge base reduce repetitive inquiries and improve employee satisfaction. Whether for IT support, HR teams, or customer service, Helpdesk 365 delivers everything businesses need in one help desk software platform. Advanced analytics and reporting provide actionable insights into ticket trends, resolution times, and email-to-ticket conversions, enabling data-driven decisions that improve service quality. Built on Microsoft’s secure ecosystem, Helpdesk 365 offers enterprise-grade security with data encryption, role-based access, and compliance with Microsoft 365 standards ensuring sensitive information stays protected while allowing smooth collaboration across departments. With its no-code workflow configuration, Helpdesk 365 is easy to adapt for organizations of any size, helping teams save time, reduce costs, deliver a faster and more reliable support experience.

Average Rating: 4.7/5.0

Total Reviews: 257

How Do G2 Users Rate Helpdesk 365?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
  • Workflow: 9.3/10 (Category avg: 8.7/10)
  • Customization : 9.1/10 (Category avg: 8.5/10)
  • Customer Portal: 9.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Helpdesk 365?

  • Seller: CubicLogics
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Wilmington, US
  • Twitter: @cubiclogics
    17 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    137 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager
  • Top Industries: Insurance, Computer & Network Security
  • Company Size: 48% Medium, 10% Small

What Do G2 Reviewers Say About Helpdesk 365?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Helpdesk 365, allowing quick setup and efficient tracking with minimal experience.
  • Users praise the responsive customer support of Helpdesk 365, enhancing overall satisfaction and user experience.
  • Users find Helpdesk 365 to be a helpful tool that meets their needs and simplifies integration and approval workflows.
  • Users appreciate the organization and monitoring capabilities of Helpdesk 365, enhancing team efficiency in ticket management.
  • Users commend the seamless integration of Helpdesk 365 with O365, enhancing workflow and providing excellent customer support.
Cons
  • Users find the missing features frustrating, particularly the need for more reporting options and improved dashboards.
  • Users experience occasional bugs with Helpdesk 365, yet support offers quick assistance and solutions.
  • Users find the complex setup challenging, often needing support and facing slow, manual configuration processes.
  • Users have reported performance issues, including slow loading times and a clunky interface that disrupts workflow.
  • Users indicate the need for performance improvements, citing slow load times and a clunky experience with Helpdesk 365.

What Are Recent G2 Reviews of Helpdesk 365?

What Are G2 Users Discussing About Helpdesk 365?

OneDesk

OneDesk combines online HelpDesk and Project Management software. Serve your customers and manage team projects with one application.

Average Rating: 4.2/5.0

Total Reviews: 34

How Do G2 Users Rate OneDesk?

  • Has the product been a good partner in doing business?: 7.9/10 (Category avg: 9.0/10)
  • Workflow: 8.0/10 (Category avg: 8.7/10)
  • Customization : 7.8/10 (Category avg: 8.5/10)
  • Customer Portal: 8.2/10 (Category avg: 8.7/10)

Who Is the Company Behind OneDesk?

  • Seller: OneDesk
  • Year Founded: 2009
  • HQ Location: Montreal, Canada
  • Twitter: @OneDeskApp
    737 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 50% Small, 26% Large

What Do G2 Reviewers Say About OneDesk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of OneDesk, finding it simple to set up and manage effectively.
  • Users value the easy integration of OneDesk, making setup and operation intuitive and flexible for all.
  • Users find the easy setup of OneDesk allows for quick implementation and smooth running of operations.
  • Users find OneDesk offers interesting and flexible features, making it easy to set up a basic help center.
  • Users value the flexibility of OneDesk, appreciating its intuitive and easy-to-use setup for various needs.
Cons
  • Users report frequent bugs in OneDesk, experiencing inconsistent functionality and needing extensive support to resolve issues.
  • Users report limited functionality in OneDesk, facing inconsistencies and frequent need for support intervention.
  • Users report poor customer support, as assistance is often needed to resolve system responsiveness issues.
  • Users find that OneDesk requires too much expertise and support intervention to address functionality inconsistencies.
  • Users experience slow performance with OneDesk, noting inconsistent functionality and frequent system stalling requiring support intervention.

What Are Recent G2 Reviews of OneDesk?

What Are G2 Users Discussing About OneDesk?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated