# Best Enterprise IT Management Software for Small Business - Page 2

## How Many Enterprise IT Management Software Products Does G2 Track?

**Total Products under this Category:** 123

### Category Stats (Aug 2026)

- **Average Rating:** 4.4/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** TeamViewer ONE (+2.85%) - Among all products in this category, TeamViewer ONE recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Enterprise IT Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 19,800+ Authentic Reviews
- 123+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Enterprise IT Management Software
 ![G2 Grid® for Enterprise IT Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/enterprise-it-management/grids.png?focus%5B%5D=25671&focus%5B%5D=67010&focus%5B%5D=16222&focus%5B%5D=2397&focus%5B%5D=115948&focus%5B%5D=20480&focus%5B%5D=10524&focus%5B%5D=2864)

Highlighted products: NinjaOne, AWS Management Console, Atera, TeamViewer, ServiceNow IT Operations Management, Alloy Navigator, ManageEngine Endpoint Central, and Freshservice.

Underlying data: [Grid® JSON](https://www.g2.com/categories/enterprise-it-management/grids.json?focus%5B%5D=ninjaone&focus%5B%5D=aws-management-console&focus%5B%5D=atera&focus%5B%5D=teamviewer&focus%5B%5D=servicenow-it-operations-management&focus%5B%5D=alloy-navigator&focus%5B%5D=manageengine-endpoint-central&focus%5B%5D=freshservice&segment=small-business)

**Sponsored**

### SAP SuccessFactors HCM

SAP SuccessFactors HCM is a global, AI-powered cloud HR suite designed to help organizations thrive in a fast-moving world. With 100+ localizations, it delivers real-time visibility and connected solutions across core HR, payroll, talent management, learning, analytics, planning, and employee experience. More than 10,000 organizations trust SAP SuccessFactors HCM to enhance every employee experience, workforce decision, and people process—turning each employee into a success story. With SAP SuccessFactors HCM, you can: - Empower your workforce with AI-driven tools for self-service, learning, performance, and development to help people work faster and smarter. - Identify and develop top talent with a unified source of people and skills data that supports both HR strategies and business goals. - Stay compliant and agile with built-in legal and regulatory updates tailored to local business requirements. - Accelerate time to value by leveraging proven HR best practices and the strength of a global partner ecosystem.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=648&secure%5Bchosen_at%5D=2026-08-04T11%3A54%3A54Z&secure%5Bdisplayable_resource_id%5D=50&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=511&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=511&secure%5Bresource_id%5D=648&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fenterprise-it-management%2Fsmall-business%3Fpage%3D2&secure%5Btoken%5D=a625ed2d6f9a7d23fe5f28b26881f9691a56d64497a48b97b7f721bb9536826e&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fcmp%2Fdg%2Ftop-5-hr-trends%2Findex.html%3Fcampaigncode%3DCRM-YD25-HXM-407947%26source%3DSFSF-click-campaign-G2&secure%5Burl_type%5D=custom_url)

### [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews)

Hexnode is a comprehensive unified endpoint management tool used by IT professionals to deploy and secure corporate devices. It enables businesses to handle mobility concerns by providing a simple, effective way to view and control devices from a single administrative platform. Hexnode ensures a total separation of corporate and personal data on devices, ensuring the security of the data and the privacy of employees. Supported Operating Systems - Android, Fire OS, iOS, macOS, Linux, ChromeOS, visionOS, tvOS, Windows. Integrations: -Android Enterprise -Apple Business Manager (ABM) -Apple School Manager (ASM) -Azure AD Integration -G Suite (now Google Workspace) -Freshservice -LG, Kyocera and Samsun Knox Enterprise Solution -Microsoft AD -Okta -SCCM -Zendesk Here're the best features of Hexnode UEM: -Android Enterprise program. -Apple Business Manager and Apple School Manager Integrations. -Automated device management. -Web Content Filtering. -BYOD Deployment. -WPCO - Enrollment for Android -Bypass Activation Lock on Apple devices. -Co-managing Windows devices. -Enrollment Profiles for Android, iOS and Windows -Compliance management across the entire device fleet. -Custom Roles for technicians. -Digital Signage -Custom Reports -Different Device Encryption and Security Strategies. -Over-the-air deployment of endpoints using Samsung's Knox Mobile -Enrollment and Google's Zero Touch Enrollment. -Enable Account and Network Configuration. -Enroll using Apple Configurator and other quick enrollment options. -Enterprise application installation using IPA, APK, XAPK, MSI, DMG or PKG files for different platforms. -AI based Scripting with the help of Hexnode Genie. -Automate routine device management tasks with Deployments -Hexnode browser to enable multi-tabbed browsing on mobile devices. -Kiosk mode with a wide range of functionalities. -Unattended Remote Access -Account driven enrollment for Apple devices -Patch management. -Manage any number of devices within a single centralized console. -Monitor and track everything from an intuitive dashboard. -Out-of-the-box devices management. -Out-of-bound product management with REST-based API. -Precisely document security and compliance through a wide array of reports. -Provision, deploy and manage mobile applications. -Remotely set up device configurations on the user devices. -Remote view and control help admins troubleshoot the devices remotely. -ROM Enrollment for Android. -Seamless User Provision. -Selectively restrict device functionalities. -Incidents tab -Compliance policy -LAPS for Windows Security -Self Service device management for macOS and Windows -ChromeOS Managed Guest Sessions -Okta Device Trust -Conditional Access using Entra ID -Android SCEP Solutions we offer: -Unified Endpoint Management -Application Management -Bring Your Own Device -Cross-Platform Support -Enterprise Mobility Management -Identity and Access Management -IoT Device Management -Mobile Device Management -Mobile Application Management -Mobile Content Management -Mobile Expense Management -Mobile Security Management -Mobile Threat Defense -Kiosk Software -Remote Monitoring and Management -Rugged Device Management -Patch Management Trusted by SMBs to Fortune 100 Companies around the world. Check out these case studies: AudiçãoActiva - https://www.hexnode.com/mobile-device-management/mdm-case-study-audicaoactiva/ Andalusia Hospitals - https://www.hexnode.com/mobile-device-management/mdm-case-study-andalusia-hospitals/ Choyce - https://www.hexnode.com/mobile-device-management/mdm-case-study-choyce/ Condé Nast - https://www.hexnode.com/mobile-device-management/mdm-case-study-conde-nast/ DigitalMint - https://www.hexnode.com/mobile-device-management/mdm-case-study-digitalmint/ DKT Philippines - https://www.hexnode.com/mobile-device-management/mdm-case-study-dkt-international/ Hartley ISD - https://www.hexnode.com/mobile-device-management/mdm-case-study-hartley-isd/ Ur & Penn - https://www.hexnode.com/mobile-device-management/mdm-case-study-ur-penn/ Western Airways - https://www.hexnode.com/mobile-device-management/mdm-case-study-western-airways/

**Average Rating:** 4.5/5.0

**Total Reviews:** 257

#### How Do G2 Users Rate Hexnode UEM?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10)
- **ITIL Policy Compliance:** 10.0/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Hexnode UEM?

- **Seller:** [Mitsogo Inc.](https://www.g2.com/sellers/mitsogo-inc)
- **Company Website:** www.mitsogo.com
- **Year Founded:** 2013
- **HQ Location:** San Francisco, CA
- **Twitter:** @thehexnode  
17,615 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cb8dafaa52bbdd30fb36a0014bad1a9201ac5f2f3a1f5fc73bb6ede20d24ed01&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4823816%2F&secure%5Burl_type%5D=linkedin_company_website)  
497 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Business Analyst, IT Manager
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 53% Medium, 36% Small

#### What Do G2 Reviewers Say About Hexnode UEM?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **intuitive interface** of Hexnode UEM, enhancing their ability to manage and configure features effortlessly.
- Users appreciate the **cross-platform device management** of Hexnode UEM, simplifying setup and profile management for everyone.
- Users appreciate the **ease of use** of Hexnode UEM, praising its simplicity and responsive 24/7 support.
- Users appreciate the **stellar customer support** of Hexnode UEM, which provides excellent assistance when needed.
- Users value the **easy app management** features of Hexnode UEM, enhancing control and navigation for administrators.

##### Cons

- Users find the **missing features** in Hexnode UEM frustrating, particularly for user management and Kiosk mode functionality.
- Users are frustrated with the **cumbersome MFA process** for bulk device removal, leading to time waste and inbox clutter.
- Users are disappointed that Hexnode UEM has **limited features** , particularly for end-user management and Windows support.
- Users find the **pricing to be quite expensive** , especially for smaller teams seeking flexibility in plans.
- Users are frustrated by the **lack of advanced features** , which limits customization and insights in Hexnode UEM.

#### What Are Recent G2 Reviews of Hexnode UEM?

**["Easy, Discreet Device Management with Great Value for Charities"](https://www.g2.com/survey_responses/hexnode-uem-review-12981023)**

**Rating:** 5.0/5.0 stars

_— James F._

[Read full review](https://www.g2.com/survey_responses/hexnode-uem-review-12981023)

**["Clean UI, Powerful Cross-Platform MDM, and Fast Support"](https://www.g2.com/survey_responses/hexnode-uem-review-13134467)**

**Rating:** 5.0/5.0 stars

_— Tiago G._

[Read full review](https://www.g2.com/survey_responses/hexnode-uem-review-13134467)

#### What Are G2 Users Discussing About Hexnode UEM?

- [What is Hexnode UEM used for?](https://www.g2.com/discussions/what-is-hexnode-uem-used-for) - 1 comment
- [What is the best MDM solution?](https://www.g2.com/discussions/what-is-the-best-mdm-solution)
- [What does MDM software do?](https://www.g2.com/discussions/what-does-mdm-software-do)
- [How do you use Hexnode MDM?](https://www.g2.com/discussions/how-do-you-use-hexnode-mdm) - 1 comment
- [What is Hexnode MDM?](https://www.g2.com/discussions/what-is-hexnode-mdm)

### [Amazon EC2 Systems Manager](https://www.g2.com/products/amazon-ec2-systems-manager/reviews)

Amazon EC2 Systems Manager is a management service designed to help users automatically collect software inventory, apply OS patches, create system images, and configure Windows and Linux operating systems.

**Average Rating:** 4.4/5.0

**Total Reviews:** 108

#### How Do G2 Users Rate Amazon EC2 Systems Manager?

- **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 8.9/10)
- **Service Management:** 8.7/10 (Category avg: 8.6/10)
- **ITIL Policy Compliance:** 8.4/10 (Category avg: 8.4/10)
- **Disaster Recovery:** 8.1/10 (Category avg: 7.6/10)

#### Who Is the Company Behind Amazon EC2 Systems Manager?

- **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd)
- **Year Founded:** 2006
- **HQ Location:** Seattle, WA
- **Twitter:** @awscloud  
2,232,483 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=072881eee28a2afe24f8d1bda9f20e3e146b9fb4b214f216411ce2ed6898b31e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famazon-web-services%2F&secure%5Burl_type%5D=linkedin_company_website)  
147,094 employees on LinkedIn®
- **Ownership:** NASDAQ: AMZN

#### Who Uses This Product?

- **Who Uses This:** Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 58% Large, 30% Medium

#### What Are Recent G2 Reviews of Amazon EC2 Systems Manager?

**["Centralized EC2 Management with Secure, SSH-Free Access via Session Manager"](https://www.g2.com/survey_responses/amazon-ec2-systems-manager-review-12934205)**

**Rating:** 5.0/5.0 stars

_— Atharva P._

[Read full review](https://www.g2.com/survey_responses/amazon-ec2-systems-manager-review-12934205)

**["The best place to monitor all the EC2 instances : EC2 Systems Manager"](https://www.g2.com/survey_responses/amazon-ec2-systems-manager-review-8942363)**

**Rating:** 4.5/5.0 stars

_— Deep N._

[Read full review](https://www.g2.com/survey_responses/amazon-ec2-systems-manager-review-8942363)

#### What Are G2 Users Discussing About Amazon EC2 Systems Manager?

- [What is Amazon EC2 Systems Manager used for?](https://www.g2.com/discussions/what-is-amazon-ec2-systems-manager-used-for) - 1 comment, 1 upvote
- [How do I use AWS system manager?](https://www.g2.com/discussions/how-do-i-use-aws-system-manager)
- [What are the features of the Amazon ec2 service?](https://www.g2.com/discussions/what-are-the-features-of-the-amazon-ec2-service)
- [What is ec2 systems manager?](https://www.g2.com/discussions/what-is-ec2-systems-manager)
- [What does AWS systems manager do?](https://www.g2.com/discussions/what-does-aws-systems-manager-do)

### [Azure Secure and Well-Managed Cloud](https://www.g2.com/products/azure-secure-and-well-managed-cloud/reviews)

Gain visibility and control across your hybrid cloud with simplified operations management and security

**Average Rating:** 3.9/5.0

**Total Reviews:** 96

#### How Do G2 Users Rate Azure Secure and Well-Managed Cloud?

- **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 8.9/10)
- **Service Management:** 8.0/10 (Category avg: 8.6/10)
- **ITIL Policy Compliance:** 8.3/10 (Category avg: 8.4/10)
- **Disaster Recovery:** 7.6/10 (Category avg: 7.6/10)

#### Who Is the Company Behind Azure Secure and Well-Managed Cloud?

- **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft)
- **Year Founded:** 1975
- **HQ Location:** Redmond, Washington
- **Twitter:** @microsoft  
13,091,739 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9458f51bd6ded48ad432a804f19ad736469f007787569b63827154231c315630&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmicrosoft%2F&secure%5Burl_type%5D=linkedin_company_website)  
231,632 employees on LinkedIn®
- **Ownership:** MSFT

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 54% Large, 24% Small

#### What Are Recent G2 Reviews of Azure Secure and Well-Managed Cloud?

**["Managing our cloud resources as well as on premise resources through single cloud platform"](https://www.g2.com/survey_responses/azure-secure-and-well-managed-cloud-review-5147135)**

**Rating:** 4.0/5.0 stars

_— Verified User in Food & Beverages_

[Read full review](https://www.g2.com/survey_responses/azure-secure-and-well-managed-cloud-review-5147135)

**["Your one view for both on-premise and cloud Infrastructure monitoring"](https://www.g2.com/survey_responses/azure-secure-and-well-managed-cloud-review-6635957)**

**Rating:** 4.5/5.0 stars

_— Temitope P._

[Read full review](https://www.g2.com/survey_responses/azure-secure-and-well-managed-cloud-review-6635957)

#### What Are G2 Users Discussing About Azure Secure and Well-Managed Cloud?

- [What are the benefits and challenges of using Azure Secure and Well-Managed Cloud for your cloud infrastructure?](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-azure-secure-and-well-managed-cloud-for-your-cloud-infrastructure)
- [What is Microsoft Operations Management Suite used for?](https://www.g2.com/discussions/what-is-microsoft-operations-management-suite-used-for)

### [Xurrent ITSM](https://www.g2.com/products/xurrent-itsm/reviews)

Xurrent is an AI-powered service and operations management platform that unifies ITSM, IT operations, and incident management on a single system of record. With an always-on AI fabric and deep automation, Xurrent helps teams eliminate silos, reduce MTTR, and keep the business running smoothly.

**Average Rating:** 4.6/5.0

**Total Reviews:** 83

#### How Do G2 Users Rate Xurrent ITSM?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10)
- **Service Management:** 9.3/10 (Category avg: 8.6/10)
- **ITIL Policy Compliance:** 8.8/10 (Category avg: 8.4/10)
- **Disaster Recovery:** 8.8/10 (Category avg: 7.6/10)

#### Who Is the Company Behind Xurrent ITSM?

- **Seller:** [Xurrent](https://www.g2.com/sellers/xurrent)
- **Company Website:** www.xurrent.com
- **Year Founded:** 2010
- **HQ Location:** Santa Barbara, US
- **Twitter:** @4me  
250 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b32f9214e90dab74973cbde38ad788cfccabe9b8d5f3a6fb5bbeade42b9a5a3b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fxurrent%2F&secure%5Burl_type%5D=linkedin_company_website)  
174 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Insurance
- **Company Size:** 51% Large, 30% Medium

#### What Do G2 Reviewers Say About Xurrent ITSM?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Xurrent ITSM, benefiting from a seamless and intuitive interface.
- Users commend Xurrent ITSM for its **effective service delivery and scalability** , driving efficiencies across various departments.
- Users value the **collaborative features** of Xurrent, enhancing service delivery and support through seamless integration and communication.
- Users value the **intuitive user interface and seamless integration** of Xurrent ITSM, enhancing their overall experience and efficiency.
- Users commend the **intuitive user interface** of Xurrent ITSM, enhancing incident management and service requests effortlessly.

##### Cons

- Users express frustration over **limited features** in Xurrent ITSM, wishing for more advanced capabilities and improved documentation.
- Users find Xurrent ITSM lacks **dynamic API lookups** and advanced features, making data management and reporting cumbersome.
- Users find the **outdated interface** of Xurrent adds a dated feel, but improvements are on the way.
- Users find the **steep learning curve** with Xurrent ITSM challenging, requiring time to adapt to its updates and features.
- Users are frustrated by the **frequent bugs** in Xurrent ITSM, making it difficult to keep up with updates.

#### What Are Recent G2 Reviews of Xurrent ITSM?

**["Diamond in a rough"](https://www.g2.com/survey_responses/xurrent-itsm-review-11661901)**

**Rating:** 5.0/5.0 stars

_— George E._

[Read full review](https://www.g2.com/survey_responses/xurrent-itsm-review-11661901)

**["Practical intuitive ITSM with continuous improvements"](https://www.g2.com/survey_responses/xurrent-itsm-review-11662894)**

**Rating:** 5.0/5.0 stars

_— Nils L._

[Read full review](https://www.g2.com/survey_responses/xurrent-itsm-review-11662894)

#### What Are G2 Users Discussing About Xurrent ITSM?

- [What is 4me used for?](https://www.g2.com/discussions/what-is-4me-used-for)

### [BackBox](https://www.g2.com/products/backbox/reviews)

More than 500 enterprises worldwide trust BackBox as their network cyber resilience platform. BackBox includes support for network devices from over 180 vendors, thousands of pre-built automations, and a no-code way to create new ones. BackBox empowers teams with the confidence to automate critical network processes, maintain business continuity during disruptions, and recover swiftly. From backups and OS updates to configuration compliance and vulnerability management, BackBox ensures that automations deliver consistent, reliable outcomes.

**Average Rating:** 4.5/5.0

**Total Reviews:** 186

#### How Do G2 Users Rate BackBox?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.9/10)
- **Service Management:** 9.2/10 (Category avg: 8.6/10)
- **ITIL Policy Compliance:** 8.9/10 (Category avg: 8.4/10)
- **Disaster Recovery:** 9.1/10 (Category avg: 7.6/10)

#### Who Is the Company Behind BackBox?

- **Seller:** [BackBox](https://www.g2.com/sellers/backbox)
- **Company Website:** www.backbox.com
- **Year Founded:** 2009
- **HQ Location:** Global, OO
- **Twitter:** @Back\_Box  
292 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d06f845b68b8e7526de9db6aa39d1b27a1e251b1613aecc4d8d7fb7845e8b9e3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbackbox%2F&secure%5Burl_type%5D=linkedin_company_website)  
62 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Senior Network Administrator
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 39% Large, 31% Small

#### What Do G2 Reviewers Say About BackBox?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **automation features** of BackBox, allowing for efficient backup and monitoring of network devices.
- Users appreciate the **ease of use** of BackBox, seamlessly managing backups and workflows without complications.
- Users value the **automation and centralization** of BackBox, enhancing backup efficiency and peace of mind.
- Users value the **time-saving automation** of BackBox, allowing focus on strategic tasks without manual backup tracking.
- Users value the **ease of managing backups across multiple devices** and appreciate the automation and proactive updates from BackBox.

##### Cons

- Users find the **complex setup** of BackBox challenging, requiring technical skills and extensive time for configuration.
- Users find the **learning curve challenging** , as it requires time to become proficient with BackBox's interface.
- Users find the **complex interface** of BackBox challenging, requiring significant time and effort for effective use.
- Users find the **lack of features** in BackBox frustrating, often needing external tools for enhanced functionality.
- Users often experience **slow performance** with BackBox, affecting efficiency during updates and task execution.

#### What Are Recent G2 Reviews of BackBox?

**["Dependable Network Management with a Learning Curve"](https://www.g2.com/survey_responses/backbox-review-13068443)**

**Rating:** 4.5/5.0 stars

_— Desarrollo M._

[Read full review](https://www.g2.com/survey_responses/backbox-review-13068443)

**["Reliable Automation for Network Management"](https://www.g2.com/survey_responses/backbox-review-13088778)**

**Rating:** 4.5/5.0 stars

_— Nicolas C._

[Read full review](https://www.g2.com/survey_responses/backbox-review-13088778)

#### What Are G2 Users Discussing About BackBox?

- [What is BackBox used for?](https://www.g2.com/discussions/what-is-backbox-used-for)

### [IBM Apptio](https://www.g2.com/products/ibm-apptio/reviews)

IBM Apptio is a comprehensive, suite of IT Financial Management (ITFM) solutions designed to help organizations modernize how they plan, understand, and optimize IT spend. Whether you’re building foundational ITFM capabilities or advancing a mature practice, IBM Apptio meets you where you are and scales with you as your needs evolve. Built for speed and ease of use, IBM Apptio enables teams to replace manual spreadsheets and quickly gain defensible visibility of financial and operational data, through streamlined, automated workflows. Organizations can achieve actionable insights in as little as 30 days – enabling clearer cost visibility, faster planning cycles, and more confident decision-making. With over 18 years of market leadership, over 1,800 deployments, and more than $650 billion in technology spend managed, IBM Apptio delivers proven expertise and assurance for organizations navigating rising costs, increased scrutiny, and business accountability. At its core, IBM Apptio helps organizations: • Modernize ITFM practices with AI and automation Bring modern efficiency to IT planning and cost management while increasing spend transparency across the organization. Reduce spreadsheet and manual process dependence while gaining a connected view into technology spend by leveraging AI to automate data ingestion, surface anomalies, accelerate analysis, and free teams to focus on strategic decisions. • Get fast, accurate insights into IT spend Quickly transform your key enterprise data into actionable insights by automatically allocating IT spend data. Get insights fast and build a foundation for IT financial management that grows with you. From applications, services, infrastructure, products, and business units – organizations can quickly understand cost drivers, usage patterns, and value delivered across on-premises, hybrid, and cloud environments. • Optimize costs and maximize business value Find cost savings opportunities, streamline investments, and get more from your IT spend, improving alignment through enhanced transparency, business unit accountability, and data-driven decision-making. Together, IBM Apptio empowers IT, Finance, and business leaders to manage complexity, govern emerging technology trends like AI and Hybrid IT, and turn IT spend into a strategic advantage. Overview of IBM Apptio Solutions: • IBM Apptio Costing – Achieve defensible cost transparency and unit economics to understand total cost of ownership (TCO) with allocations based on the TBM Council-backed Apptio TBM Unified Model (ATUM) framework. • IBM Apptio Planning – Streamline budgeting and forecasting with continuous, collaborative planning. • IBM Apptio Billing – Enable accurate showback and chargeback to drive accountability and informed consumption. • IBM Apptio Benchmarking – Compare performance against peers to validate strategy and identify improvement opportunities. • IBM Apptio TCO Solutions – Purpose-built TCO solutions for today’s top-of-mind investment categories such as Hybrid IT, Public Cloud, AI, and Mainframe, delivering out-of-the-box visibility into the cost drivers, usage, and business

**Average Rating:** 4.3/5.0

**Total Reviews:** 193

#### How Do G2 Users Rate IBM Apptio?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10)
- **Service Management:** 8.1/10 (Category avg: 8.6/10)
- **ITIL Policy Compliance:** 7.6/10 (Category avg: 8.4/10)
- **Disaster Recovery:** 7.5/10 (Category avg: 7.6/10)

#### Who Is the Company Behind IBM Apptio?

- **Seller:** [Apptio, an IBM Company](https://www.g2.com/sellers/apptio-an-ibm-company)
- **Company Website:** www.apptio.com
- **Year Founded:** 1996
- **HQ Location:** Bellevue, WA
- **Twitter:** @Apptio  
9,662 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1eb96595a20d7a25bffe1aafb247c6ba8f7736fdc37e3f26d0f035642254f629&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fapptio%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,280 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Information Technology and Services
- **Company Size:** 51% Large, 15% Medium

#### What Do G2 Reviewers Say About IBM Apptio?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of IBM Apptio, benefiting from its intuitive interface and straightforward setup process.
- Users value the **standardization for financial forecasting** in IBM Apptio, enhancing comparability and accountability across functions.
- Users value the **robust reporting features** of IBM Apptio, enhancing budget management and providing tailored insights.
- Users value the **cost efficiency** of IBM Apptio, benefiting from transparent allocations and informed decision-making for optimization.
- Users value the **customization capabilities** of IBM Apptio, enabling tailored reports for precise business management and budgeting.

##### Cons

- Users experience **slow performance** with IBM Apptio, leading to inefficiencies and frustration during data processing and navigation.
- Users find **missing features** in IBM Apptio, particularly related to exchange rates, forecasting, and AI capabilities.
- Users face a **steep learning curve** with IBM Apptio due to inadequate support and complex initial setup.
- Users find the **complexity of reporting and configuration** in IBM Apptio challenging, leading to a steep learning curve.
- Users struggle with the **complex setup** of IBM Apptio, finding it time-consuming and challenging for new users.

#### What Are Recent G2 Reviews of IBM Apptio?

**["IBM Apptio: A Single Source of Truth for Enterprise Technology Spend"](https://www.g2.com/survey_responses/ibm-apptio-review-13020369)**

**Rating:** 4.0/5.0 stars

_— Darsh A._

[Read full review](https://www.g2.com/survey_responses/ibm-apptio-review-13020369)

**["Complete Visibility into IT Spend and Costs"](https://www.g2.com/survey_responses/ibm-apptio-review-13036304)**

**Rating:** 5.0/5.0 stars

_— Sumith K._

[Read full review](https://www.g2.com/survey_responses/ibm-apptio-review-13036304)

#### What Are G2 Users Discussing About IBM Apptio?

- [What is ApptioOne used for?](https://www.g2.com/discussions/what-is-apptioone-used-for) - 1 comment
- [What is apptio one?](https://www.g2.com/discussions/apptioone-what-is-apptio-one)
- [What is apptio one?](https://www.g2.com/discussions/what-is-apptio-one)
- [What is cloudability used for?](https://www.g2.com/discussions/what-is-cloudability-used-for)
- [What are the three main capabilities of cloudability to optimize cloud spend?](https://www.g2.com/discussions/what-are-the-three-main-capabilities-of-cloudability-to-optimize-cloud-spend) - 1 comment

### [SolarWinds Observability](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews)

SolarWinds® Observability is a comprehensive full-stack observability solution designed to meet the diverse needs of modern organizations, regardless of their size. This solution provides deep visibility into hybrid ecosystems, enabling users to monitor and manage both on-premises and cloud environments effectively. By optimizing performance and ensuring availability across distributed hybrid IT infrastructures, SolarWinds Observability supports organizations in navigating the complexities of their IT environments. Targeted at IT professionals and organizations that require robust monitoring capabilities, SolarWinds Observability caters to a wide range of use cases. It is particularly beneficial for businesses operating in hybrid environments, where the integration of on-premises and cloud resources is essential. The solution allows users to gain a holistic view of their networks, applications, databases, and user experiences, thereby facilitating better decision-making and operational efficiency. This is especially crucial in today’s fast-paced digital landscape, where downtime can significantly impact service reliability and customer satisfaction. One of the standout features of SolarWinds Observability is its built-in intelligence powered by AIOps capabilities. This functionality accelerates issue remediation by enabling users to detect, troubleshoot, and resolve problems more efficiently. The advanced predictive analysis and anomaly-based alerts help organizations proactively address potential issues before they escalate, ultimately reducing downtime and enhancing service reliability. Additionally, the solution's log pattern analysis further streamlines the troubleshooting process, allowing IT teams to focus on strategic initiatives rather than being bogged down by operational challenges. SolarWinds Observability offers flexibility in deployment, providing users with the option to choose between self-hosted and SaaS models. The self-hosted option integrates seamlessly with other SolarWinds services, such as security and storage monitoring, while the SaaS option is tailored for deeper monitoring of custom and cloud-based applications. This adaptability ensures that organizations can select the deployment method that best aligns with their operational needs and infrastructure. Moreover, SolarWinds Observability stands out by consolidating multiple monitoring tools into a single, integrated solution. This not only simplifies the monitoring process but also helps organizations reduce costs associated with managing disparate systems. By offering comprehensive visibility across hybrid IT environments, SolarWinds Observability empowers organizations to optimize their operations and enhance overall performance.

**Average Rating:** 4.3/5.0

**Total Reviews:** 824

#### How Do G2 Users Rate SolarWinds Observability?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10)
- **Service Management:** 9.5/10 (Category avg: 8.6/10)
- **ITIL Policy Compliance:** 6.7/10 (Category avg: 8.4/10)
- **Disaster Recovery:** 7.1/10 (Category avg: 7.6/10)

#### Who Is the Company Behind SolarWinds Observability?

- **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc)
- **Company Website:** www.solarwinds.com
- **Year Founded:** 1999
- **HQ Location:** Austin, TX
- **Twitter:** @solarwinds  
19,570 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a1765c38bb6352c68352819e76f659e536738a569e70b5125a52a054a2348dc6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F166039%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,824 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Network Engineer, Network Administrator
- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 43% Large, 35% Medium

#### What Do G2 Reviewers Say About SolarWinds Observability?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **ease of use** of SolarWinds Observability, appreciating its intuitive interface and unified dashboards.
- Users appreciate the **comprehensive visibility** with SolarWinds Observability, enhancing system management and performance monitoring effortlessly.
- Users appreciate the **visibility** provided by SolarWinds Observability, making system management and performance monitoring effortless.
- Users appreciate the **real-time monitoring** of SolarWinds Observability, which enhances system management and troubleshooting efficiency.
- Users appreciate the **easy-to-read dashboards** of SolarWinds Observability, making monitoring and system management seamless and efficient.

##### Cons

- Users face a **significant learning curve** in leveraging advanced features and navigating the setup and configuration process.
- Users find the **pricing to be steep** , especially with costs increasing rapidly as more features are utilized.
- Users find SolarWinds Observability **not user-friendly** due to a difficult new interface and outdated setup documentation.
- Users face **integration issues** due to limited out-of-the-box support and challenges with setup and custom work.
- Users report **poor customer support** from SolarWinds Observability, with insufficient assistance for integrations and troubleshooting issues.

#### What Are Recent G2 Reviews of SolarWinds Observability?

**["Powerful Database Observability"](https://www.g2.com/survey_responses/solarwinds-observability-review-12663147)**

**Rating:** 4.5/5.0 stars

_— Naveen T._

[Read full review](https://www.g2.com/survey_responses/solarwinds-observability-review-12663147)

**["Highly recommended for organizations looking to modernize their monitoring strategy."](https://www.g2.com/survey_responses/solarwinds-observability-review-13140564)**

**Rating:** 5.0/5.0 stars

_— MJ S._

[Read full review](https://www.g2.com/survey_responses/solarwinds-observability-review-13140564)

#### What Are G2 Users Discussing About SolarWinds Observability?

- [What is SolarWinds Network Performance Monitor used for?](https://www.g2.com/discussions/what-is-solarwinds-network-performance-monitor-used-for) - 2 comments
- [What is SolarWinds NetFlow Traffic Analyzer used for?](https://www.g2.com/discussions/what-is-solarwinds-netflow-traffic-analyzer-used-for) - 1 comment
- [What is SolarWinds Network Configuration Manager used for?](https://www.g2.com/discussions/what-is-solarwinds-network-configuration-manager-used-for)
- [What is SolarWinds Storage Resource Monitor used for?](https://www.g2.com/discussions/what-is-solarwinds-storage-resource-monitor-used-for)
- [What is SolarWinds Log Analyzer used for?](https://www.g2.com/discussions/what-is-solarwinds-log-analyzer-used-for)

### [EV Reach](https://www.g2.com/products/ev-reach/reviews)

Provide remote IT support, automate your IT management, network and system admin tasks with the industry's most secure on-premises remote access software EV Reach enables you to seamlessly support all your users and their machines, no matter where, and without the need for a VPN. With EV Reach you have: . Secure access to your users machines no matter where they are . Enterprise-class Remote Control . Active Directory administration and Password management . Behind-the-scenes systems reporting and management . Software and patch distribution . IT workflow automation . Compliance and security management

**Average Rating:** 4.5/5.0

**Total Reviews:** 428

#### How Do G2 Users Rate EV Reach?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10)
- **Service Management:** 8.3/10 (Category avg: 8.6/10)
- **ITIL Policy Compliance:** 7.7/10 (Category avg: 8.4/10)
- **Disaster Recovery:** 6.6/10 (Category avg: 7.6/10)

#### Who Is the Company Behind EV Reach?

- **Seller:** [EasyVista](https://www.g2.com/sellers/easyvista)
- **Year Founded:** 1988
- **HQ Location:** Noisy-le-Grand
- **Twitter:** @EasyVista  
1,283 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f95ddc6ee892e017666c8d9f0801aa2395c19cec40f851e81a3ec8f3f69b0c3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F65515%2F&secure%5Burl_type%5D=linkedin_company_website)  
369 employees on LinkedIn®
- **Ownership:** EPA: ALEZV

#### Who Uses This Product?

- **Who Uses This:** IT Manager, Systems Administrator
- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 59% Medium, 31% Large

#### What Do G2 Reviewers Say About EV Reach?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of EV Reach, enabling intuitive navigation and streamlined workflows for all team members.
- Users love the **flexibility of remote access** with EV Reach, allowing efficient troubleshooting and device management.
- Users value the **remote support capabilities** of EV Reach, enabling quick issue resolution and enhanced user satisfaction.
- Users value **seamless remote access** with EV Reach, enhancing troubleshooting speed and overall user satisfaction significantly.
- Users value the **comprehensive feature set** of EV Reach, enhancing productivity and simplifying remote support management.

##### Cons

- Users face **remote access issues** with EV Reach, particularly around setup difficulties and connection reliability.
- Users note the lack of **missing features** in EV Reach, such as patch management and pre-built packages.
- Users face frequent **connection issues** , complicating setup and configuration processes for the EV Reach product.
- Users experience **slow performance** with EV Reach, particularly during peak times, impacting productivity and efficiency.
- Users feel the **feature limitations** of EV Reach hinder usability and flexibility, especially for new users and small teams.

#### What Are Recent G2 Reviews of EV Reach?

**["EV Reach is a tool in our IT EUS toolkit"](https://www.g2.com/survey_responses/ev-reach-review-9896365)**

**Rating:** 5.0/5.0 stars

_— SANJEET K._

[Read full review](https://www.g2.com/survey_responses/ev-reach-review-9896365)

**["Amazing Remote Tool"](https://www.g2.com/survey_responses/ev-reach-review-8400091)**

**Rating:** 5.0/5.0 stars

_— Camilo C._

[Read full review](https://www.g2.com/survey_responses/ev-reach-review-8400091)

### [SuperOps](https://www.g2.com/products/superops/reviews)

SuperOps is an AI-native, unified platform built for modern Managed Service Providers (MSPs) and internal IT teams. It addresses one of the biggest operational challenges in IT- tool sprawl. Many organizations rely on multiple disconnected solutions for Professional Services Automation (PSA), Remote Monitoring and Management (RMM), Mobile Device Management (MDM), asset management, help desk, and network monitoring. Managing these separate tools often leads to complex integrations, fragmented data, and increased operational overhead. SuperOps eliminates this complexity by bringing everything together in a single platform built on a unified architecture. Unlike traditional solutions that connect multiple products through integrations, SuperOps is built on a shared data layer, allowing every feature to work seamlessly together. This unified approach enables IT teams to manage their entire environment from one platform while providing AI with the complete operational context needed to automate tasks and improve decision-making. Key Features 1) Professional Services Automation (PSA) for managing MSP business operations, contracts, billing, SLAs, and service delivery. 2) Remote Monitoring & Management (RMM) with unified endpoint management capabilities. 3) Help Desk & Ticketing with ITSM workflows for incidents, service requests, problems, and change management. 4) Mobile Device Management (MDM) for iOS, iPadOS, and Android devices. 5)Asset Management to maintain complete visibility across IT infrastructure. 6) Network Monitoring using SNMP and ICMP across more than \*\*250+ network vendors. 7) Patch Management\*\* for operating systems as well as third-party applications. 8) IT Documentation\*\* and a modern \*\*self-service portal\*\* for end users. 9) Cross-platform endpoint management\*\* supporting Windows, macOS, Linux, iOS, iPadOS, and Android. Monica AI: AI-Native IT Operations At the heart of SuperOps is \*\*Monica AI\*\*, an agentic AI layer designed alongside the platform from day one. Unlike AI assistants that operate as standalone chatbots, Monica has access to the platform's unified data layer, enabling it to understand the complete IT environment. Monica AI helps teams by: 1) Automatically triaging and prioritizing tickets. 2) Summarizing customer conversations and technician communications. 3) Drafting worklogs and technician notes. 4) Recommending relevant knowledge base articles. 5) Proactively identifying patch vulnerabilities and CVE risks. 6) Automating repetitive tasks such as password resets, software access requests, and recurring remediation workflows. Because Monica operates with complete visibility into tickets, devices, assets, patches, and policies, it can take context-aware actions rather than simply making recommendations. Integrations SuperOps integrates with a broad ecosystem of business, security, and productivity applications, including: - Slack - Microsoft Teams - Microsoft Outlook - Azure Active Directory - Okta - QuickBooks - Xero - Bitdefender - SentinelOne - ESET - Acronis - TeamViewer - ConnectWise Control - Chocolatey - Winget The platform also includes Splashtop and ISL Online remote access at no additional cost, helping organizations reduce software licensing expenses. Benefits for MSPs SuperOps enables MSPs to scale efficiently with features designed for operational growth and profitability. 1) Multi-tenant client management. 2) Real-time profitability tracking using live operational data. 3) Contract and SLA management. 4) Automated billing and invoicing. 5) AI-powered workflow automation to reduce manual effort. 6) Operational scalability without increasing headcount proportionally. Benefits for Internal IT Teams For enterprise IT departments, SuperOps provides centralized visibility and control across modern hybrid environments. - Unified endpoint management across multiple operating systems. - Infrastructure monitoring and asset visibility. - Compliance-ready audit trails. - Structured ITSM workflows. - AI-driven automation for routine IT operations. - Improved efficiency for hybrid and distributed workforces. Why Choose SuperOps? SuperOps combines modern architecture with enterprise-grade capabilities in a single platform designed for today's IT operations. - AI-native platform built from the ground up. - Single unified solution replacing multiple standalone tools. - Shared data architecture that eliminates data silos. - Fast implementation, typically measured in days rather than months. - Transparent pricing with no hidden complexity. - 24/5 human customer support. - Dedicated onboarding and migration assistance. - Continuous innovation from a founder-led product company. SuperOps helps MSPs and internal IT teams consolidate their IT operations stack into one unified platform, replacing reactive, tool-driven workflows with proactive, AI-powered service delivery. By reducing operational complexity and automating repetitive work, organizations can improve efficiency, enhance service quality, and scale without adding unnecessary overhead.

**Average Rating:** 4.4/5.0

**Total Reviews:** 200

#### How Do G2 Users Rate SuperOps?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10)
- **Service Management:** 4.2/10 (Category avg: 8.6/10)
- **ITIL Policy Compliance:** 6.7/10 (Category avg: 8.4/10)
- **Disaster Recovery:** 1.7/10 (Category avg: 7.6/10)

#### Who Is the Company Behind SuperOps?

- **Seller:** [SuperOps Inc](https://www.g2.com/sellers/superops-inc)
- **Company Website:** superops.com
- **Year Founded:** 2020
- **HQ Location:** Claymont, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=66d52cd1c4ac582f344d1509c7a0368ea31ec9c57b46eb68a317c99ac786483c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsuperops-ai%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
178 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Director
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 84% Small, 14% Medium

#### What Do G2 Reviewers Say About SuperOps?

_AI-generated summary from verified user reviews_

##### Pros

- Users find SuperOps to be **very easy to use** , appreciating its shallow learning curve and intuitive interface.
- Users rave about the **exceptional customer support** of SuperOps, highlighting quick responses and helpful guidance every time.
- Users appreciate the **ease of use and feature growth** of SuperOps, which enhances their MSP experience significantly.
- Users praise the **attractive GUI design** of SuperOps, enhancing their IT support operations with ease and efficiency.
- Users highlight the **intuitive interface** of SuperOps, making it easy to streamline workflows and manage operations effectively.

##### Cons

- Users notice the **missing features** in SuperOps, particularly the lack of user signatures on tickets for proof of delivery.
- Users point out **feature issues** in SuperOps, such as limited integrations and cumbersome workflows that need improvement.
- Users note **integration issues** with SuperOps, suggesting improvements for smoother functionality and additional connectivity options.
- Users face **access limitations** with SuperOps, including file preview issues and restrictions on uploading large files.
- Users note a **lack of integrations** in SuperOps, suggesting improvements with additional connections to enhance functionality.

#### What Are Recent G2 Reviews of SuperOps?

**["Modern, Fast-Evolving RMM with a Great UI and Strong Integrations"](https://www.g2.com/survey_responses/superops-review-12985082)**

**Rating:** 4.5/5.0 stars

_— Kevin J. W._

[Read full review](https://www.g2.com/survey_responses/superops-review-12985082)

**["All-in-One RMM + Ticketing That Powers Remote-First Automation"](https://www.g2.com/survey_responses/superops-review-12986642)**

**Rating:** 5.0/5.0 stars

_— Nick M._

[Read full review](https://www.g2.com/survey_responses/superops-review-12986642)

### [Genuity](https://www.g2.com/products/genuity/reviews)

Genuity builds tools to help businesses and IT leaders navigate the IT market, optimize their technology spend, and improve their bottom line. Our goal is to level the playing field by shining a light into the black box of IT. We’re empowering businesses to make informed decisions about the technology behind critical operations through software and community.

**Average Rating:** 4.7/5.0

**Total Reviews:** 83

#### How Do G2 Users Rate Genuity?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10)
- **Service Management:** 7.9/10 (Category avg: 8.6/10)
- **ITIL Policy Compliance:** 7.0/10 (Category avg: 8.4/10)
- **Disaster Recovery:** 0.0/10 (Category avg: 7.6/10)

#### Who Is the Company Behind Genuity?

- **Seller:** [Genuity](https://www.g2.com/sellers/genuity)
- **Year Founded:** 2017
- **HQ Location:** Glen Ellyn, US
- **Twitter:** @Genuity  
7 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=eae2207c8a82c11ff88fd145ade726da2dc5d20e9a7ab00705697763b6888c30&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18644970%2F&secure%5Burl_type%5D=linkedin_company_website)  
22 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 71% Medium, 22% Small

#### What Do G2 Reviewers Say About Genuity?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **integration capabilities** of Genuity, seamlessly connecting help desk, inventory, and contracts with accounting apps.
- Users value the **feature crossover** in Genuity, enhancing efficiency across help desk, inventory, and contracts.
- Users praise the **fast and efficient customer service** of Genuity, meeting all their requirements seamlessly.
- Users appreciate the **fast and efficient customer support** of Genuity, effectively meeting all their needs.
- Users value the **easy integrations** of Genuity, enhancing efficiency across help desk, inventory, and accounting applications.

##### Cons

- Users report **budgeting issues** due to unexpected price increases, complicating their financial management with Genuity.
- Users express concerns over the **unexpected price increase** for Genuity, feeling it’s become prohibitively expensive.
- Users express frustration over the **expensive pricing** of Genuity, noting a shocking 400% increase without warning.
- Users are frustrated by the **high fees** of Genuity, with unexpected price increases impacting their budgets significantly.
- Users note a significant **absence of features** for IT support, limiting functionality for diverse operations.

#### What Are Recent G2 Reviews of Genuity?

**["Geunity: All-in-One Asset, Helpdesk, and Vendor Management"](https://www.g2.com/survey_responses/genuity-review-12813081)**

**Rating:** 5.0/5.0 stars

_— Arnissa B._

[Read full review](https://www.g2.com/survey_responses/genuity-review-12813081)

**["Simple, Reliable Ticketing with Outstanding Support and Great Value"](https://www.g2.com/survey_responses/genuity-review-12627238)**

**Rating:** 5.0/5.0 stars

_— Samuel H._

[Read full review](https://www.g2.com/survey_responses/genuity-review-12627238)

#### What Are G2 Users Discussing About Genuity?

- [What is Genuity used for?](https://www.g2.com/discussions/what-is-genuity-used-for)

### [Userful Infinity Platform](https://www.g2.com/products/userful-infinity-platform/reviews)

Userful delivers a unifying platform for operational awareness and response. Userful InfinityAI enables anomaly and critical event detection, visualization, communication, and experience into a human-centric workflow. Operating at the convergence of mission-critical control rooms, observability and security, critical event management, and workplace experience, Userful enables organizations to move from fragmented signals to shared strategic situational awareness with effective response. As enterprises grow, Userful's Infinity Platform expands in scale, scope, reach, and intelligence—supporting global operations with software-defined visualization, enterprise workflows, and AI-enabled application that bring clarity to complexity.

**Average Rating:** 4.4/5.0

**Total Reviews:** 154

#### How Do G2 Users Rate Userful Infinity Platform?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10)
- **Service Management:** 3.3/10 (Category avg: 8.6/10)
- **ITIL Policy Compliance:** 6.3/10 (Category avg: 8.4/10)
- **Disaster Recovery:** 1.1/10 (Category avg: 7.6/10)

#### Who Is the Company Behind Userful Infinity Platform?

- **Seller:** [Userful Corp.](https://www.g2.com/sellers/userful-corp)
- **Year Founded:** 2015
- **HQ Location:** San Ramon, CA
- **Twitter:** @Userful  
1,877 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1fafe7d645246c85f96fac1cd840d77f1eabba883354c387e964afb296fb242b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F61458%2F&secure%5Burl_type%5D=linkedin_company_website)  
91 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Libraries
- **Company Size:** 49% Medium, 32% Small

#### What Do G2 Reviewers Say About Userful Infinity Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **Ease of Use** of Userful Infinity Platform exceptional, making navigation and customization effortless for daily tasks.
- Users value the **reliable performance** of Userful Infinity Platform, noting its stability and ease of use in operations.
- Users rave about the **ease of use and flexibility** of the Userful Infinity Platform, enhancing operational efficiency effortlessly.
- Users love the **user-friendly interface** of Userful Infinity Platform, enabling easy management and quick customization of video walls.
- Users value the **enhanced efficiency** of Userful's platform, benefiting from streamlined display management and centralized control.

##### Cons

- Users find the **platform's complexity** frustrating, often feeling lost and overwhelmed by its modules and setup.
- Users find the **high upfront cost** challenging, despite appreciating the beneficial tools and streamlined system.
- Users experience **hardware limitations** with Userful Infinity Platform, impacting performance and compatibility with legacy systems.
- Users face a **steep learning curve** with the Userful Infinity Platform, often feeling lost navigating its complex modules.
- Users experience **rebooting issues** with the Userful Infinity Platform, causing disruptions and connectivity problems.

#### What Are Recent G2 Reviews of Userful Infinity Platform?

**["Seamless Migration and Effortless Real-Time Adjustments"](https://www.g2.com/survey_responses/userful-infinity-platform-review-12031404)**

**Rating:** 5.0/5.0 stars

_— Leanna C._

[Read full review](https://www.g2.com/survey_responses/userful-infinity-platform-review-12031404)

**["An extensive and high valued piece of software."](https://www.g2.com/survey_responses/userful-infinity-platform-review-10878281)**

**Rating:** 5.0/5.0 stars

_— Verified User in Banking_

[Read full review](https://www.g2.com/survey_responses/userful-infinity-platform-review-10878281)

#### What Are G2 Users Discussing About Userful Infinity Platform?

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- [What is Userful Visual Networking Platform used for?](https://www.g2.com/discussions/what-is-userful-visual-networking-platform-used-for)

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 ![Tian Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tian Lin")
TL

Researched and written by [Tian Lin](https://research.g2.com/insights/author/tian-lin)

Updated 

Products classified in the overall Enterprise IT Management category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Enterprise IT Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Enterprise IT Management category.

In addition to qualifying for inclusion in the Enterprise IT Management Software category, to qualify for inclusion in the Small Business Enterprise IT Management Software category, a product must have at least 10 reviews left by a reviewer from a small business.

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