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Best Enterprise IT Management Software for Small Business - Page 2

Tian Lin
TL
Researched and written by Tian Lin

Products classified in the overall Enterprise IT Management category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Enterprise IT Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Enterprise IT Management category.

In addition to qualifying for inclusion in the Enterprise IT Management Software category, to qualify for inclusion in the Small Business Enterprise IT Management Software category, a product must have at least 10 reviews left by a reviewer from a small business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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  • Small-Business
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21 Listings in Small Business Enterprise IT Management Available

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    G2 Score
Microsoft System Center
(584)4.1 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Microsoft System Center helps customers realize the benefits of the Microsoft Cloud Platform by delivering unified management. Experience fast time-to-value with out-of-the-box monitoring, provisionin

    Users
    • IT Manager
    • Network Engineer
    Industries
    • Information Technology and Services
    • Education Management
    Market Segment
    • 46% Enterprise
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Microsoft System Center Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Centralized Management
    2
    Customization
    2
    All-in-One Solution
    1
    Automation
    1
    Cons
    Expensive
    4
    Missing Features
    3
    Pricing Issues
    3
    Complexity
    2
    Inaccurate Information
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Microsoft System Center features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 8.9
    9.3
    Service Management
    Average: 8.5
    9.2
    ITIL Policy Compliance
    Average: 8.3
    8.3
    Disaster Recovery
    Average: 7.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Microsoft
    Year Founded
    1975
    HQ Location
    Redmond, Washington
    Twitter
    @microsoft
    13,133,301 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    220,934 employees on LinkedIn®
    Ownership
    MSFT
Product Description
How are these determined?Information
This description is provided by the seller.

Microsoft System Center helps customers realize the benefits of the Microsoft Cloud Platform by delivering unified management. Experience fast time-to-value with out-of-the-box monitoring, provisionin

Users
  • IT Manager
  • Network Engineer
Industries
  • Information Technology and Services
  • Education Management
Market Segment
  • 46% Enterprise
  • 33% Mid-Market
Microsoft System Center Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Centralized Management
2
Customization
2
All-in-One Solution
1
Automation
1
Cons
Expensive
4
Missing Features
3
Pricing Issues
3
Complexity
2
Inaccurate Information
2
View All Pros and Cons
Microsoft System Center features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.9
9.3
Service Management
Average: 8.5
9.2
ITIL Policy Compliance
Average: 8.3
8.3
Disaster Recovery
Average: 7.6
Seller Details
Seller
Microsoft
Year Founded
1975
HQ Location
Redmond, Washington
Twitter
@microsoft
13,133,301 Twitter followers
LinkedIn® Page
www.linkedin.com
220,934 employees on LinkedIn®
Ownership
MSFT
Xurrent
(87)4.6 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Xurrent is service management for the modern enterprise. Purpose-built for today’s IT leaders and service providers, Xurrent’s AI-forward platform is easy to deploy with a low TCO that enables you to

    Users
    No information available
    Industries
    • Information Technology and Services
    • Insurance
    Market Segment
    • 51% Enterprise
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Xurrent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    15
    Features
    7
    Intuitive
    7
    Efficiency
    6
    Implementation Ease
    6
    Cons
    Missing Features
    5
    Limited Features
    4
    Poor Design
    4
    Outdated Interface
    3
    Poor Documentation
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Xurrent features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    9.2
    Service Management
    Average: 8.5
    8.7
    ITIL Policy Compliance
    Average: 8.3
    8.8
    Disaster Recovery
    Average: 7.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Xurrent
    Company Website
    Year Founded
    2010
    HQ Location
    Santa Barbara, US
    Twitter
    @4me
    261 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    167 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Xurrent is service management for the modern enterprise. Purpose-built for today’s IT leaders and service providers, Xurrent’s AI-forward platform is easy to deploy with a low TCO that enables you to

Users
No information available
Industries
  • Information Technology and Services
  • Insurance
Market Segment
  • 51% Enterprise
  • 30% Mid-Market
Xurrent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
15
Features
7
Intuitive
7
Efficiency
6
Implementation Ease
6
Cons
Missing Features
5
Limited Features
4
Poor Design
4
Outdated Interface
3
Poor Documentation
3
View All Pros and Cons
Xurrent features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
9.2
Service Management
Average: 8.5
8.7
ITIL Policy Compliance
Average: 8.3
8.8
Disaster Recovery
Average: 7.6
Seller Details
Seller
Xurrent
Company Website
Year Founded
2010
HQ Location
Santa Barbara, US
Twitter
@4me
261 Twitter followers
LinkedIn® Page
www.linkedin.com
167 employees on LinkedIn®

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IBM Apptio
(182)4.3 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    IBM Apptio is a modern, streamlined suite of solutions that provides organizations with the essential tools they need to manage IT spend effectively. It delivers a unified solution that bridges the ga

    Users
    No information available
    Industries
    • Financial Services
    • Insurance
    Market Segment
    • 53% Enterprise
    • 13% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • IBM Apptio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Useful
    22
    Ease of Use
    19
    Reporting
    10
    Cost Efficiency
    9
    Customization
    9
    Cons
    Missing Features
    9
    Poor Reporting
    8
    Limited Customization
    6
    Slow Performance
    5
    Expensive
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • IBM Apptio features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.1
    Service Management
    Average: 8.5
    7.5
    ITIL Policy Compliance
    Average: 8.3
    7.5
    Disaster Recovery
    Average: 7.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Apptio, an IBM Company
    Company Website
    Year Founded
    1996
    HQ Location
    Bellevue, WA
    Twitter
    @Apptio
    9,725 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,348 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

IBM Apptio is a modern, streamlined suite of solutions that provides organizations with the essential tools they need to manage IT spend effectively. It delivers a unified solution that bridges the ga

Users
No information available
Industries
  • Financial Services
  • Insurance
Market Segment
  • 53% Enterprise
  • 13% Mid-Market
IBM Apptio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Useful
22
Ease of Use
19
Reporting
10
Cost Efficiency
9
Customization
9
Cons
Missing Features
9
Poor Reporting
8
Limited Customization
6
Slow Performance
5
Expensive
4
View All Pros and Cons
IBM Apptio features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
8.1
Service Management
Average: 8.5
7.5
ITIL Policy Compliance
Average: 8.3
7.5
Disaster Recovery
Average: 7.6
Seller Details
Seller
Apptio, an IBM Company
Company Website
Year Founded
1996
HQ Location
Bellevue, WA
Twitter
@Apptio
9,725 Twitter followers
LinkedIn® Page
www.linkedin.com
1,348 employees on LinkedIn®
SuperOps
(126)4.5 out of 5
Save to My Lists
Entry Level Price:$79.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SuperOps is a unified PSA+RMM platform built for MSPs of all shapes and sizes. SuperOps's platform is built on three principles 1. One for all, all-in-one If you can dream it, you can do it.

    Users
    • Director
    • Owner
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 87% Small-Business
    • 12% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SuperOps Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    74
    Customer Support
    62
    Features
    45
    User Interface
    33
    Intuitive
    30
    Cons
    Missing Features
    41
    Feature Issues
    19
    Integration Issues
    14
    Lack of Integrations
    13
    Ticketing System Issues
    13
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SuperOps features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    5.0
    Service Management
    Average: 8.5
    6.7
    ITIL Policy Compliance
    Average: 8.3
    1.7
    Disaster Recovery
    Average: 7.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SuperOps Inc
    Company Website
    Year Founded
    2020
    HQ Location
    Claymont, US
    LinkedIn® Page
    www.linkedin.com
    203 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SuperOps is a unified PSA+RMM platform built for MSPs of all shapes and sizes. SuperOps's platform is built on three principles 1. One for all, all-in-one If you can dream it, you can do it.

Users
  • Director
  • Owner
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 87% Small-Business
  • 12% Mid-Market
SuperOps Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
74
Customer Support
62
Features
45
User Interface
33
Intuitive
30
Cons
Missing Features
41
Feature Issues
19
Integration Issues
14
Lack of Integrations
13
Ticketing System Issues
13
View All Pros and Cons
SuperOps features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
5.0
Service Management
Average: 8.5
6.7
ITIL Policy Compliance
Average: 8.3
1.7
Disaster Recovery
Average: 7.6
Seller Details
Seller
SuperOps Inc
Company Website
Year Founded
2020
HQ Location
Claymont, US
LinkedIn® Page
www.linkedin.com
203 employees on LinkedIn®
EV Reach
(424)4.5 out of 5
Optimized for quick response
7th Easiest To Use in Enterprise IT Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Provide remote IT support, automate your IT management, network and system admin tasks with the industry's most secure on-premises remote access software EV Reach enables you to seamlessly support

    Users
    • IT Manager
    • Systems Administrator
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 59% Mid-Market
    • 31% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • EV Reach is a unified endpoint management tool that centralizes support and management tools to accelerate workflows, run diagnostics, implement system-level fixes, and provide remote control capabilities.
    • Users like the ability to run diagnostics and implement fixes without disrupting user experience, the capability to remotely control external computers, and the seamless integration with other software applications.
    • Reviewers noted that the main management console is linked to the Windows platform, which can pose challenges for IT teams using other operating systems, and that comprehensive proactive monitoring requires integration of additional modules.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • EV Reach Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    39
    Remote Control
    31
    Remote Access
    26
    Remote Support
    24
    Tool Utility
    18
    Cons
    Remote Access Issues
    16
    Connection Issues
    9
    Slow Performance
    9
    Feature Limitations
    7
    Expensive
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • EV Reach features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Service Management
    Average: 8.5
    7.7
    ITIL Policy Compliance
    Average: 8.3
    6.6
    Disaster Recovery
    Average: 7.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    EasyVista
    Company Website
    Year Founded
    1988
    HQ Location
    Noisy-le-Grand
    Twitter
    @EasyVista
    1,281 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    372 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Provide remote IT support, automate your IT management, network and system admin tasks with the industry's most secure on-premises remote access software EV Reach enables you to seamlessly support

Users
  • IT Manager
  • Systems Administrator
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 59% Mid-Market
  • 31% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • EV Reach is a unified endpoint management tool that centralizes support and management tools to accelerate workflows, run diagnostics, implement system-level fixes, and provide remote control capabilities.
  • Users like the ability to run diagnostics and implement fixes without disrupting user experience, the capability to remotely control external computers, and the seamless integration with other software applications.
  • Reviewers noted that the main management console is linked to the Windows platform, which can pose challenges for IT teams using other operating systems, and that comprehensive proactive monitoring requires integration of additional modules.
EV Reach Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
39
Remote Control
31
Remote Access
26
Remote Support
24
Tool Utility
18
Cons
Remote Access Issues
16
Connection Issues
9
Slow Performance
9
Feature Limitations
7
Expensive
6
View All Pros and Cons
EV Reach features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
8.3
Service Management
Average: 8.5
7.7
ITIL Policy Compliance
Average: 8.3
6.6
Disaster Recovery
Average: 7.6
Seller Details
Seller
EasyVista
Company Website
Year Founded
1988
HQ Location
Noisy-le-Grand
Twitter
@EasyVista
1,281 Twitter followers
LinkedIn® Page
www.linkedin.com
372 employees on LinkedIn®
Userful Infinity Platform
(169)4.4 out of 5
15th Easiest To Use in Enterprise IT Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Userful™ is a leading provider of IT solutions for core enterprise operations and mission-critical environments. Userful’s unified software platform provides modernized services and management through

    Users
    No information available
    Industries
    • Information Technology and Services
    • Libraries
    Market Segment
    • 49% Mid-Market
    • 32% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Userful Infinity Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    31
    Reliability
    14
    Features
    12
    Flexibility
    10
    User Interface
    10
    Cons
    Complexity
    5
    Expensive
    5
    Hardware Limitations
    5
    Learning Curve
    5
    Rebooting Issues
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Userful Infinity Platform features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
    3.3
    Service Management
    Average: 8.5
    6.3
    ITIL Policy Compliance
    Average: 8.3
    1.1
    Disaster Recovery
    Average: 7.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Userful Corp.
    Year Founded
    2015
    HQ Location
    San Ramon, CA
    Twitter
    @Userful
    1,890 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    93 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Userful™ is a leading provider of IT solutions for core enterprise operations and mission-critical environments. Userful’s unified software platform provides modernized services and management through

Users
No information available
Industries
  • Information Technology and Services
  • Libraries
Market Segment
  • 49% Mid-Market
  • 32% Small-Business
Userful Infinity Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
31
Reliability
14
Features
12
Flexibility
10
User Interface
10
Cons
Complexity
5
Expensive
5
Hardware Limitations
5
Learning Curve
5
Rebooting Issues
5
View All Pros and Cons
Userful Infinity Platform features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
3.3
Service Management
Average: 8.5
6.3
ITIL Policy Compliance
Average: 8.3
1.1
Disaster Recovery
Average: 7.6
Seller Details
Seller
Userful Corp.
Year Founded
2015
HQ Location
San Ramon, CA
Twitter
@Userful
1,890 Twitter followers
LinkedIn® Page
www.linkedin.com
93 employees on LinkedIn®
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More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
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Language
Pricing
Sort by
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21 Listings in Small Business Enterprise IT Management Available

  • Sort By:
    G2 Score

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