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IBM Apptio Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the versatility and accessibility of IBM Apptio, enhancing project budget management and data integration. (22 mentions)
Users appreciate the ease of use of IBM Apptio, enhancing their experience in managing IT financials effectively. (19 mentions)
Users value the robust reporting capabilities of IBM Apptio, which enable easy data aggregation and automation. (10 mentions)
Users value the cost efficiency of IBM Apptio, enhancing transparency and budgeting for IT financial management. (9 mentions)
Users enjoy the customization options in IBM Apptio, enabling tailored reports and seamless data integration. (9 mentions)
Users find the missing features in IBM Apptio limiting, making integration and forecasting challenging. (9 mentions)
Users highlight the poor reporting capabilities of IBM Apptio, limiting effective data analysis and executive engagement. (8 mentions)
Users express concern over limited customization, wishing for more flexibility to adapt the platform to their needs. (6 mentions)
Users experience slow performance due to complex calculations and minimal support, affecting overall usability and speed. (5 mentions)
Users find IBM Apptio expensive, with high costs and challenges in ROI justification impacting overall satisfaction. (4 mentions)
Users find insufficient training limits effective setup and ongoing usage of IBM Apptio, causing frustration and confusion. (3 mentions)
Users face a steep learning difficulty with IBM Apptio, making initial setup and usage quite challenging. (3 mentions)
Users face poor integration challenges with IBM Apptio, making it difficult to utilize alongside other tools effectively. (3 mentions)
Users find the complexity of IBM Apptio challenging, requiring continual training and dedicated resources for effective use. (2 mentions)

Top Pros or Advantages of IBM Apptio

1. Useful
Users appreciate the versatility and accessibility of IBM Apptio, enhancing project budget management and data integration.
See 22 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Apptio enable IT cost transparency"

What do you like about IBM Apptio?

Versatility of the product to agregate data from multiple sources and build solid reporting on that

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Centralized IT Planning with Enhanced Accessibility"

What do you like about IBM Apptio?

I really appreciate IBM Apptio for its accessibility, which allows everyone in the team to easily review their project budgets without any hassle. It

2. Ease of Use
Users appreciate the ease of use of IBM Apptio, enhancing their experience in managing IT financials effectively.
See 19 mentions

See Related User Reviews

MA

Mohammed A.

Enterprise (> 1000 emp.)

4.5/5

"Empowering Financial Transparency and Planning"

What do you like about IBM Apptio?

IBM Apptio has been a game-changer in how we manage and analyze IT financials. As an Apptio admin and daily user, I’ve seen firsthand how it streamlin

Maksym C.
MC

Maksym C.

Mid-Market (51-1000 emp.)

4.5/5

"Finops in one action"

What do you like about IBM Apptio?

Great to unify all finops. Aptio provides just enough to be useful without any additional dificulties.

3. Reporting
Users value the robust reporting capabilities of IBM Apptio, which enable easy data aggregation and automation.
See 10 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Apptio enable IT cost transparency"

What do you like about IBM Apptio?

Versatility of the product to agregate data from multiple sources and build solid reporting on that

NC

Nuala C.

Enterprise (> 1000 emp.)

4.0/5

"Transformed our organizations Agile journey"

What do you like about IBM Apptio?

Reporting abilities and ease of use for organization

4. Cost Efficiency
Users value the cost efficiency of IBM Apptio, enhancing transparency and budgeting for IT financial management.
See 9 mentions

See Related User Reviews

MA

Mohammed A.

Enterprise (> 1000 emp.)

4.5/5

"Empowering Financial Transparency and Planning"

What do you like about IBM Apptio?

IBM Apptio has been a game-changer in how we manage and analyze IT financials. As an Apptio admin and daily user, I’ve seen firsthand how it streamlin

Verified User
C

Verified User

Enterprise (> 1000 emp.)

5.0/5

"ApptioOne is the best product to manage all IT Spending"

What do you like about IBM Apptio?

Application and Service TCO very accurate and possibility to make technology expenditure transparent to the different Business Units

5. Customization
Users enjoy the customization options in IBM Apptio, enabling tailored reports and seamless data integration.
See 9 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Helped us overcome internal recharging challenges"

What do you like about IBM Apptio?

Very easy to customize tables and reports. We managed to entirely automate internal cross-charging of 1,000,000+ monthly charge items across 400+ budg

RL

Ruben L.

Mid-Market (51-1000 emp.)

4.0/5

"Senior TBMA Analyst in Healthcare insurance"

What do you like about IBM Apptio?

The report building features allow for lots of customizability and being able to connect to the various other platforms alows for full flow of data.

Top Cons or Disadvantages of IBM Apptio

1. Missing Features
Users find the missing features in IBM Apptio limiting, making integration and forecasting challenging.
See 9 mentions

See Related User Reviews

AD

aswanidutt d.

Enterprise (> 1000 emp.)

5.0/5

"cost visibility from different sources"

What do you dislike about IBM Apptio?

so much to do and rest api integration is limited and sometimes hard to implement.. ex adx database call

PM

Paul M.

Mid-Market (51-1000 emp.)

5.0/5

"Slown and steady but many successes along the way"

What do you dislike about IBM Apptio?

Difficult to include cost center manager in the forecsting

2. Poor Reporting
Users highlight the poor reporting capabilities of IBM Apptio, limiting effective data analysis and executive engagement.
See 8 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Apptio enable IT cost transparency"

What do you dislike about IBM Apptio?

Reporting layer is not modern enough. Not like any BI on the market, great opportunity to improve

Verified User
A

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Apptio One - Premium Customer review"

What do you dislike about IBM Apptio?

Lack of the ability to retain column filters in my view. End Users have to apply all filters to view their reports

3. Limited Customization
Users express concern over limited customization, wishing for more flexibility to adapt the platform to their needs.
See 6 mentions

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HM

Honore M.

Mid-Market (51-1000 emp.)

4.5/5

"IBM Apptio os focused on processes and management tools, increasing service quality"

What do you dislike about IBM Apptio?

Although it is highly specialized and meets the most specific business needs, it is not suitable for those who need a more customized product.

Verified User
E

Verified User

Enterprise (> 1000 emp.)

4.0/5

"IT Financial Mgmt"

What do you dislike about IBM Apptio?

Lack of customization and time to quickly roll out to users.

4. Slow Performance
Users experience slow performance due to complex calculations and minimal support, affecting overall usability and speed.
See 5 mentions

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Verified User
A

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Helped us overcome internal recharging challenges"

What do you dislike about IBM Apptio?

Performance issues caused by complex calculations. Support documentation is minimal and even Apptio-developed scripts cause slowness of product

AA

Alexander A.

Mid-Market (51-1000 emp.)

4.5/5

"Its interface is extremely accessible and offers all the features we are looking for"

What do you dislike about IBM Apptio?

Page loading speed could be improved, there are still some bugs in the availability module. I'd like more flexibility to make changes to the platform'

5. Expensive
Users find IBM Apptio expensive, with high costs and challenges in ROI justification impacting overall satisfaction.
See 4 mentions

See Related User Reviews

Arshitha R.
AR

Arshitha R.

Small-Business (50 or fewer emp.)

5.0/5

"Enhanced efficiency of IBM Apptio"

What do you dislike about IBM Apptio?

It has complex implementation and learning curve, high cost and data integration challenges

R R.
RR

R R.

Enterprise (> 1000 emp.)

3.5/5

"Great for management cloud budget"

What do you dislike about IBM Apptio?

Difficult to show the Roi, because the price is easy to justify the first months, but with a customer with stable environment the Cloud architecture a

6. Insufficient Training
Users find insufficient training limits effective setup and ongoing usage of IBM Apptio, causing frustration and confusion.
See 3 mentions

See Related User Reviews

PD

pamela d.

Mid-Market (51-1000 emp.)

4.0/5

"First experience, good the first one!"

What do you dislike about IBM Apptio?

It's complex, so you have to train continuosly

Verified User
A

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Apptio helps to create cost transparency"

What do you dislike about IBM Apptio?

Need more implementation details to help set-up.

7. Learning Difficulty
Users face a steep learning difficulty with IBM Apptio, making initial setup and usage quite challenging.
See 3 mentions

See Related User Reviews

JJ

John J.

Enterprise (> 1000 emp.)

5.0/5

"Best product for our TBM journey"

What do you dislike about IBM Apptio?

Nothing stands out here, it just takes time to understand and populate the model.

Arshitha R.
AR

Arshitha R.

Small-Business (50 or fewer emp.)

5.0/5

"Enhanced efficiency of IBM Apptio"

What do you dislike about IBM Apptio?

It has complex implementation and learning curve, high cost and data integration challenges

8. Poor Integration
Users face poor integration challenges with IBM Apptio, making it difficult to utilize alongside other tools effectively.
See 3 mentions

See Related User Reviews

AD

aswanidutt d.

Enterprise (> 1000 emp.)

5.0/5

"cost visibility from different sources"

What do you dislike about IBM Apptio?

so much to do and rest api integration is limited and sometimes hard to implement.. ex adx database call

Arshitha R.
AR

Arshitha R.

Small-Business (50 or fewer emp.)

5.0/5

"Enhanced efficiency of IBM Apptio"

What do you dislike about IBM Apptio?

It has complex implementation and learning curve, high cost and data integration challenges

9. Complexity
Users find the complexity of IBM Apptio challenging, requiring continual training and dedicated resources for effective use.
See 2 mentions

See Related User Reviews

PD

pamela d.

Mid-Market (51-1000 emp.)

4.0/5

"First experience, good the first one!"

What do you dislike about IBM Apptio?

It's complex, so you have to train continuosly

Verified User
A

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Simple and sweet"

What do you dislike about IBM Apptio?

Its complexity, as setting up and maintaining the platform can be time-consuming and requires dedicated resources.

IBM Apptio Reviews (182)

Reviews

IBM Apptio Reviews (182)

4.3
182 reviews
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MA
Associate Technology Business Management Analyst
Enterprise (> 1000 emp.)
"Empowering Financial Transparency and Planning"
What do you like best about IBM Apptio?

IBM Apptio has been a game-changer in how we manage and analyze IT financials. As an Apptio admin and daily user, I’ve seen firsthand how it streamlines Technology Business Management (TBM) processes, enabling clearer visibility into cost structures, budgeting, and forecasting. Review collected by and hosted on G2.com.

What do you dislike about IBM Apptio?

UX !!!!!! Can't say any particular thing. But, the overall UX can be improved. Review collected by and hosted on G2.com.

"Effective for Planning but Needs Interface Improvements"
What do you like best about IBM Apptio?

I like the standardization provided by IBM Apptio for each forecast, which enhances comparability and version control. This feature is particularly beneficial as it allows for consistent planning and forecasting across different scenarios, making it easier to align and compare financial outcomes. The ability to handle financial information efficiently and hold accountability by cost center owners is another aspect I appreciate, as it enables a clearer understanding of financial responsibilities and projections. These elements together contribute to more structured and transparent financial management. Review collected by and hosted on G2.com.

What do you dislike about IBM Apptio?

I find the user interface of IBM Apptio not nimble, making it less responsive and somewhat cumbersome to navigate. The process to load and validate actual data into IBM Apptio is notably time-consuming, taking about 1.5 hours, which can be quite inefficient. Also, I believe the addition of an AI feature that helps analyze information would be incredibly beneficial, as it is currently lacking in this aspect, potentially limiting the depth of insights I can derive quickly. Review collected by and hosted on G2.com.

"Efficient Costing with Intuitive UI, Needs Better Integration"
What do you like best about IBM Apptio?

I appreciate IBM Apptio's user interface, as it is designed thoughtfully enough to minimize the need for extensive training, making it accessible and straightforward to use for team members. The out-of-the-box features are a significant asset, as they have drastically reduced our time to market, which is usually much longer. These features meant that the initial setup only took two months, demonstrating the efficiency and readiness of the platform to meet our needs immediately. This aspect not only enhances productivity but also streamlines our operations, enabling us to focus on more strategic tasks without getting bogged down in a steep learning curve. Review collected by and hosted on G2.com.

What do you dislike about IBM Apptio?

I find the integration of all the modules within IBM Apptio problematic. Specifically, the integration from costing to billing lacks bidirectionality, which could enhance the system's efficiency and usefulness. Review collected by and hosted on G2.com.

"Intuitive UI but Data Reliability Needs Improvement"
What do you like best about IBM Apptio?

I appreciate IBM Apptio for its easy-to-use interface, which caters to both technical and non-technical users, making it accessible for everyone involved. This simplicity in design ensures that even complex financial operations related to cost allocation and optimization are straightforward to navigate. Another aspect that I love is the ability to create ad-hoc reports effortlessly and share them efficiently with business partners, enhancing collaboration and transparency across teams. Additionally, the commitment portfolio management feature works exceptionally well, helping me maintain oversight and control over financial commitments. The initial setup was also smooth and hassle-free, showcasing the product's user-friendly nature and efficiency. Review collected by and hosted on G2.com.

What do you dislike about IBM Apptio?

I find data reliability to be an issue, as I often feel the need to validate the raw data presented. This undermines my confidence in the system, requiring additional steps to ensure data accuracy, which can be time-consuming. Review collected by and hosted on G2.com.

"Centralized IT Expense Tracking with Complexities"
What do you like best about IBM Apptio?

I appreciate that IBM Apptio provides a central location for all our IT expenses, which simplifies management greatly. When the data inputs are accurate, all tables are updated properly, apptio provides great insights to our IT costs and chargebacks. The cost allocations are precise, which adds a layer of financial accuracy that our company needs. The ability to customize cost allocation rules to fit our specific requirements is an invaluable feature that aligns perfectly with our business desires. Review collected by and hosted on G2.com.

What do you dislike about IBM Apptio?

I find it complicated to explain the cost mapping structure to customers using IBM Apptio. The process of mapping cost pools to towers and then to services creates complexity. It makes it hard to navigate back to the original cost pools, which becomes challenging when trying to communicate the cost details effectively to clients. Review collected by and hosted on G2.com.

CN
"User-Friendly Financial Management with Minor Hiccups"
What do you like best about IBM Apptio?

I find IBM Apptio to be very user-friendly, which enhances my experience significantly. The willingness of the agents and engineers to offer assistance whenever necessary is something I truly appreciate, as it ensures I can always get help when I encounter challenges. Additionally, I am impressed by the capabilities of IBM Apptio, especially highlighted during a recent conference, which encourages me to utilize it even more extensively. In my personal experience, it simplifies reporting processes, making it easier and more efficient to generate and analyze reports. Moreover, the initial setup was very easy, making the transition to using IBM Apptio smooth and stress-free. Given all these positive aspects, I confidently rate my likelihood of recommending IBM Apptio to others as a 10 out of 10. Review collected by and hosted on G2.com.

What do you dislike about IBM Apptio?

I am frustrated by IBM Apptio being slow when saving data. This issue is exacerbated by the fact that if I click out of the tab before the save is complete, it does not retain the entry, causing additional frustration and inefficiency in my workflow. Review collected by and hosted on G2.com.

"Streamlined Budgeting with Top-Notch Support"
What do you like best about IBM Apptio?

I love how IBM Apptio is incredibly easy to use, offering a centralized and reliable system for planning, forecasting, and budgeting. The transition from labor-intensive spreadsheets to a tool where everything is stored under the IIP tool has been transformative, saving me significant time on budgeting activities. I particularly enjoy the feature that allows all team leaders to update their own data, allowing me to simply reconcile the information later, which streamlines the workflow. The initial setup of IBM Apptio was really easy, and the support team was crucial in ensuring a smooth transition and solid start. I appreciate IBM Apptio for effectively solving budget creation challenges and providing a robust platform that enhances our financial planning processes. Review collected by and hosted on G2.com.

What do you dislike about IBM Apptio?

Nothing Review collected by and hosted on G2.com.

"Efficient Cost Management with Top-Level Integration"
What do you like best about IBM Apptio?

I appreciate how IBM Apptio consolidates all data into one place, which simplifies tracking and analysis significantly. The automated tools offered by IBM Apptio streamline our processes, allowing for process standardization and increased efficiency within a single framework. Additionally, the integration opportunities it provides, especially between Planning Analytics and Apptio Planning, are instrumental in bridging gaps between our technology and finance teams, fostering better communication and collaboration. This comprehensive integration capability helps create a seamless workflow that is crucial for our organization's success. Review collected by and hosted on G2.com.

What do you dislike about IBM Apptio?

I find that the user interface of IBM Apptio could benefit from updates. Additionally, having one-click reports and summaries would be advantageous for quickly providing information to leadership. Furthermore, while integration opportunities are available, I would appreciate the ability to integrate it more for easier uploads. Review collected by and hosted on G2.com.

"Empowers IT Spend Transparency with Robust Visualization"
What do you like best about IBM Apptio?

I appreciate IBM Apptio for its strong data model, which provides me with many opportunities for visualization. This robust feature creates trust in the data and insights we communicate, making it a valuable tool for facilitating discussions between IT and business regarding their spending. I also use it to create transparency in IT spend with customers, which is crucial for driving enterprise value discussions. These aspects of IBM Apptio make it incredibly beneficial for understanding the bill of IT and ensuring that all stakeholders are aligned on spending insights. Review collected by and hosted on G2.com.

What do you dislike about IBM Apptio?

I find it problematic that sometimes our technicians spend excessive time maintaining tables and backend operations to ensure smooth functionality. Additionally, there seems to be a need for IBM Apptio to focus more on presenting business value rather than just cost, as the current approach seems limited in that regard. Moreover, the initial setup process was lengthy and complicated, particularly in achieving the correct level of allocation and cost pool categorization, which could be improved for a smoother onboarding experience. Review collected by and hosted on G2.com.

"Robust Data Aggregation, Room for UX Improvement"
What do you like best about IBM Apptio?

I find IBM Apptio particularly beneficial for its intuitive table structure. This feature stands out for me, making it easier to handle tasks related to IT planning, budgeting, forecasting, and variance analysis. The way data is organized within tables aligns well with my needs and allows me to manage data aggregation across multiple systems seamlessly. This intuitive approach helps me efficiently navigate and leverage the platform for various financial planning activities, ensuring that I can focus on strategic tasks without getting bogged down by the complexities of data organization. Review collected by and hosted on G2.com.

What do you dislike about IBM Apptio?

I find the UI/UX layout of IBM Apptio problematic, as it does not meet my expectations and could be more user-friendly. Furthermore, the report-building feature seems to lack efficiency and flexibility, making it challenging to generate comprehensive reports. Additionally, the total model view does not provide the clarity or functionality I require, which hinders my overall experience with the platform. Review collected by and hosted on G2.com.