Alhena AI: AI concierge for discovery, shopping & support that helps drive revenue.
Alhena AI is a commerce AI software platform that helps ecommerce businesses improve product discovery, personalize shopping experiences, automate customer support, and optimize brand and product visibility across AI search engines.
Designed for teams managing customer interactions across the entire buying journey, from discovery to post-purchase support, the platform integrates with business systems to access product catalogs, customer queries, and operational data, enabling context-aware and accurate responses. It supports use cases such as conversational product discovery, answering product and policy related questions, handling order and shipping queries, and assisting support teams with AI generated responses.
Alhena also introduces Embeddable Agents, purpose built AI experiences that live directly where shoppers make decisions instead of requiring them to switch to a chatbot. Brands can embed specialized AI agents on product pages and throughout the shopping journey to deliver interactive experiences such as Virtual Try-On, Outfit Builder, Room Designer, Guided Product Discovery, and other contextual buying assistants. By bringing AI directly into key moments of the customer journey, Embeddable Agents create more engaging shopping experiences while helping shoppers discover products with greater confidence.
The platform also includes vertical AI agents tailored to specific industries. For beauty brands, this includes capabilities such as skin analysis, shade matching, and routine building. For fashion and apparel, it supports fit analysis, virtual try-on experiences, and outfit builders. For home and living, it enables guided product selection, visual discovery, personalized room styling, and room design experiences. For travel and hospitality, it supports trip planning and personalized recommendations. These agents are designed to align with domain specific customer journeys and decision making processes.
Trusted by fast growing brands like Tatcha (Unilever), Victoria Beckham, Huckberry, and Ettitude, Alhena has earned numerous G2 Awards, including High Performer, Best Support, and Easiest to Do Business With, demonstrating its excellence in AI for ecommerce.
Alhena includes capabilities to structure and optimize product data and content so brands can appear accurately in AI search results across platforms like ChatGPT, Gemini, and Perplexity. This enables businesses to align their product information with how modern consumers search, compare, and discover products using conversational AI.
At its core, Alhena is an all in one platform that delivers accurate, brand aligned responses in over 90 languages, eliminating the risks of unreliable AI.
Key features and capabilities include:
- Conversational product discovery and guided selling for ecommerce storefronts
- Embeddable AI agents that bring interactive shopping experiences directly to product pages and key customer touchpoints
- AI powered automation of customer support queries
- AI visibility optimization (AEO/GEO) for improved presence in AI search experiences
- Native integrations with ecommerce platforms and helpdesks to ensure accurate, real time, grounded responses
- Omnichannel deployment across web, messaging platforms, and social channels
- Agent assist tools that help support teams deliver faster and more consistent responses
- Analytics and reporting to track performance, customer interactions, and operational efficiency
Alhena's intelligent filtering, contextual recommendations, and interactive AI experiences help brands handle complex customer queries with empathy while driving over 300% conversion lifts and up to 30% increases in average order value (AOV). It seamlessly integrates with platforms like Shopify and WooCommerce, along with helpdesks such as Gorgias, Zoho Desk, and Zendesk, escalating complex issues to human agents with full conversation context.
Alhena AI is used by ecommerce brands across industries including fashion, beauty, jewelry, travel, and home goods to streamline customer interactions, improve operational efficiency, increase conversions, and deliver exceptional AI powered commerce experiences.
Elevate your store today by scheduling a demo and discover why Alhena is trusted as the all in one AI concierge platform for modern ecommerce brands.
Average Rating: 4.9/5.0
Total Reviews: 35
How Do G2 Users Rate Alhena AI?
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Language: 9.6/10 (Category avg: 8.6/10)
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Ticket Resolution: 9.2/10 (Category avg: 8.6/10)
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Ease of Use: 9.7/10 (Category avg: 9.1/10)
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What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)
Who Is the Company Behind Alhena AI?
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Seller: Alhena AI
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Company Website:
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Year Founded: 2022
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HQ Location: Pleasanton, US
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LinkedIn® Page: www.linkedin.com
36 employees on LinkedIn®
Who Uses This Product?
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Top Industries: Information Technology and Services, Computer Software
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Company Size: 66% Small, 37% Medium
What Do G2 Reviewers Say About Alhena AI?
AI-generated summary from verified user reviews
Pros
- Users praise the responsive customer support of Alhena AI, enhancing the overall experience and implementation ease.
- Users appreciate the ease of use of Alhena AI, finding setup and integration simple and effective.
- Users praise the easy setup of Alhena AI, enhancing their experience with quick integration and effective support.
- Users appreciate the simplicity of the UX, making setup and training agents easy and effective.
- Users value the intuitive design of Alhena AI, making training and conversation monitoring effortless and effective.
Cons
- Users desire a deeper level of analysis for enhanced insights, seeking improvements in connection interpretations.
