![Matthew B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew B.")
MB

Matthew B.

Director, Customer Solutions

Computer Software

Small-Business (50 or fewer emp.)

10/21/2025

"An AI Agent That's Helpful"

5/5

What do you like best about CoSupport AI?

Before using Co-Support's AI Agent, we tried various chatbots from other third parties as well as the native Zendesk AI offerings. All fell short of our needs for accurate responses without hallucination, the ability to set the specific workflows we needed based on the customer stage, and the ability to review the conversations that were occurring and being deflected to check for accuracy. Co-Support's AI Agent checked all of those boxes for us and has been a real value add to our support offerings. Review collected by and hosted on G2.com.

What do you dislike about CoSupport AI?

The initial setup and ongoing model adjustments can be tedious and somewhat time-consuming; however, that would be the same for any AI implementation. The Co-Support team was there every step of the way with us, guiding us on the next steps and ensuring everything was getting set up properly. Review collected by and hosted on G2.com.

What problems is CoSupport AI solving and how is that benefiting you?

Co-Support seemed more flexible and provided the option to move away from Zendesk to another ticketing platform without disrupting the AI Agent if we decided to go that route. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

See what 13 reviewers think of CoSupport AI

4.9 out of 5 · Verified reviews from real users

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