Browse AI Agents for Customer Self-Service.

Automate end-to-end workflows, not just single tasks.

Browse Agents
AI Agents

Best Customer Self-Service Software with Contextual Guidance Capabilities

Below are the top-rated Customer Self-Service Software with Contextual Guidance capabilities, as verified by G2’s Research team. Real users have identified Contextual Guidance as an important function of Customer Self-Service Software. Compare different products that offer this feature so you can decide which is best for your business needs.
Show More
Show Less

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

  • Segment
  • Rating
  • Language
  • Pricing
  • Contextual Guid...
      • Clear All
1 filter applied
Clear All
  • Segment
  • Rating
  • Language
  • Pricing
  • Contextual Guid...
      • Clear All
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Self-Service Method
Sort by
Clear All
13 Listings in Customer Self-Service Available
  • Sort By:
    G2 Score

Fin by Intercom

(3,828)4.5 out of 5
Entry Level Price:$0.99
View top Consulting Services for Fin by Intercom
OverviewPros and Cons
Product Description

Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

Users: Customer Success Manager, CEO · Industries: Computer Software, Information Technology and Services · Market Segment: 57% Small-Business, 37% Mid-Market
User Sentiment

Users like how Fin by Intercom reduces workload by handling simple queries, provides quick responses, and enables customer support to function 24/7. Users mentioned that Fin by Intercom sometimes struggles with complex queries, provides inaccurate responses, and can be difficult to set up and configure correctly.

Pros and ConsUser Satisfaction
ProsHelpful, Ease of Use, Features, Efficiency, Automation
ConsMissing Features, AI Limitations, Limited Features, Learning Curve, Expensive
User SatisfactionSeller Details
Fin by Intercom features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.8
Automation
Average: 8.7
8.6
Integrations
Average: 8.6
8.4
Personalization
Average: 8.5
Seller Details
Year Founded
2011
HQ Location
San Francisco, CA
Company Website
https://www.intercom.com/
Twitter
@intercom
LinkedIn® Page
https://www.linkedin.com/company/intercom/

WalkMe

(543)4.5 out of 5
OverviewPros and Cons
Product Description

WalkMe, an SAP company, pioneered the world’s leading Digital Adoption Platform, helping organizations navigate the change brought on by technology across any application or system. Leveraging over a

Users: Instructional Designer, Digital Adoption Specialist · Industries: Computer Software, Financial Services · Market Segment: 59% Enterprise, 28% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Helpful, Customer Support, Features, Training
ConsLearning Curve, Complexity, Steep Learning Curve, Limited Customization, Time-Consuming
User SatisfactionSeller Details
WalkMe features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
8.2
Automation
Average: 8.7
7.6
Integrations
Average: 8.6
8.1
Personalization
Average: 8.5
Seller Details
Year Founded
1972
HQ Location
Walldorf
Company Website
https://www.sap.com/
Twitter
@SAP
LinkedIn® Page
https://www.linkedin.com/company/sap/
Ownership
NYSE:SAP
Phone
+1 (800) 872-1727
G2 Advertising
Sponsored
G2 Advertising
Get 2x conversion than Google Ads with G2 Advertising!
G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments.
Learn More

Whatfix

(526)4.6 out of 5
OverviewPros and Cons
Product Description

Whatfix is an enterprise digital adoption platform (DAP) that accelerates workflows, unlocks user productivity, and maximizes value realization of digital investments across the application lifecycle.

Users: Product Manager, Technical Writer · Industries: Computer Software, Information Technology and Services · Market Segment: 44% Enterprise, 36% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Customer Support, Helpful, Positive Experience, Features
ConsLearning Curve, Complexity, Steep Learning Curve, Limitations, Time-Consuming
User SatisfactionSeller Details
Whatfix features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
8.1
Automation
Average: 8.7
8.0
Integrations
Average: 8.6
8.2
Personalization
Average: 8.5
Seller Details
Year Founded
2013
HQ Location
San Jose, CA
Company Website
https://whatfix.com/
Twitter
@whatfix
LinkedIn® Page
https://www.linkedin.com/company/2058906/

Chameleon

(349)4.4 out of 5
Free trial available
13th Easiest To Use in Customer Self-Service software
OverviewPros and Cons
Product Description

Chameleon is the AI-first product adoption platform for modern SaaS teams. Build tours, checklists, embeddables, and surveys instantly with Copilot—our AI that creates campaigns, audiences, and anal

Users: Product Manager, Senior Product Manager · Industries: Computer Software, Information Technology and Services · Market Segment: 55% Mid-Market, 31% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Features, Customization, Intuitive, Customer Support
ConsLearning Curve, Software Bugs, Complex Features, Limited Features, Learning Difficulty
User SatisfactionSeller Details
Chameleon features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
7.9
Automation
Average: 8.7
8.3
Integrations
Average: 8.6
8.5
Personalization
Average: 8.5
Seller Details
Year Founded
2015
HQ Location
San Francisco, CA
Company Website
https://www.chameleon.io/
Twitter
@trychameleon
LinkedIn® Page
https://www.linkedin.com/company/trychameleon-com/

EdCast MyGuide

(22)4.9 out of 5
Entry Level Price:$ 0 Single user/month
OverviewPros and Cons
Product Description

MyGuide by EdCast is a leading digital adoption platform that provides in-app guidance to users & employees and helps organizations secure a smooth digital transformation journey. MyGuide works l

Industries: Information Technology and Services · Market Segment: 45% Small-Business, 27% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Documentation, Easy Implementation, Easy Integrations, Easy Setup
ConsDifficult Customization, Integration Issues, Lack of Integration, Limited Customization, Limited Features
User SatisfactionSeller Details
EdCast MyGuide features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2014
HQ Location
Mountain View, CA
Company Website
https://www.edcast.com
Twitter
@EdCast
LinkedIn® Page
https://www.linkedin.com/company/3752831/

Apty

(147)4.7 out of 5
OverviewPros and Cons
Product Description

Apty is an enterprise-grade Digital Adoption Platform (DAP) built to work across your entire software stack—including custom apps. While other DAPs stop at tooltips and walkthroughs, Apty drives ex

Industries: Information Technology and Services, Computer Software · Market Segment: 42% Mid-Market, 36% Enterprise
Pros and ConsUser Satisfaction
ProsEase of Use, Easy Implementation, Easy Integrations, Easy Setup
ConsCompatibility Issues, Software Glitches
User SatisfactionSeller Details
Apty features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
7.6
Automation
Average: 8.7
8.8
Integrations
Average: 8.6
8.2
Personalization
Average: 8.5
Seller Details
Year Founded
2018
HQ Location
Austin, Texas
Company Website
https://www.apty.io/
LinkedIn® Page
https://www.linkedin.com/company/13459888/

elevio by Dixa

(15)4.9 out of 5
Entry Level Price:$119 Month
OverviewUser Satisfaction
Product Description

Elevio makes your products easier to learn. Improving retention, while reducing your support loads. We bring your existing support stack together to deliver an all-in-one experience for your customers

Market Segment: 53% Mid-Market, 47% Small-Business
User SatisfactionSeller Details
elevio by Dixa features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
10.0
Integrations
Average: 8.6
8.3
Personalization
Average: 8.5
Seller Details
Year Founded
2015
HQ Location
Copenhagen, Capital Region
Company Website
https://www.dixa.com
Twitter
@DixaApp
LinkedIn® Page
https://www.linkedin.com/company/10072046/

Userlane

(81)4.7 out of 5
Entry Level Price:Contact Us
OverviewUser Satisfaction
Product Description

Userlane’s Digital Adoption Platform is designed to make any software application easy to use by guiding people through processes in real-time and offering on-demand support directly within applicatio

Industries: Computer Software, Automotive · Market Segment: 40% Enterprise, 38% Mid-Market
User SatisfactionSeller Details
Userlane features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
8.7
Automation
Average: 8.7
8.1
Integrations
Average: 8.6
9.0
Personalization
Average: 8.5
Seller Details
Year Founded
2016
HQ Location
Munich, Bavaria
Company Website
https://www.userlane.com
Twitter
@UserlaneHQ
LinkedIn® Page
https://www.linkedin.com/company/7586422/

Toonimo

(12)4.3 out of 5
OverviewUser Satisfaction
Product Description

User Experience Made Easy, for Everyone. Toonimo is a leading Digital Adoption Platform for enterprises who streamline the efforts for internal employee training and customer onboarding initiatives.

Market Segment: 42% Mid-Market, 42% Small-Business
User SatisfactionSeller Details
Toonimo features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2013
HQ Location
New York, NY
Company Website
https://www.toonimo.com/
Twitter
@toonimo
LinkedIn® Page
https://www.linkedin.com/company/3305762/

Inline Manual

(23)4.6 out of 5
OverviewUser Satisfaction
Product Description

Engage and support customers through in-app tutorials Inline Manual provides a service to guide, support and engage prospects and customers right within an application. Easily create product walkthro

Industries: Computer Software · Market Segment: 48% Small-Business, 35% Mid-Market
User SatisfactionSeller Details
Inline Manual features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2014
HQ Location
London, United Kingdom
Company Website
https://inlinemanual.com
Twitter
@InlineManual
LinkedIn® Page
https://www.linkedin.com/company/3299372/

AnswerDash

(16)4.3 out of 5
OverviewUser Satisfaction
Product Description

AnswerDash is a self-service tool that enables online businesses to give their website visitors the right information, in the right place, at the right time. With AnswerDash's AI Self-Service, compan

Market Segment: 38% Mid-Market, 38% Small-Business
User SatisfactionSeller Details
AnswerDash features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2012
HQ Location
Seattle, WA
Company Website
https://www.answerdash.com
Twitter
@answerdash
LinkedIn® Page
https://www.linkedin.com/company/3174356/

Support.com Cloud

(5)4.3 out of 5
OverviewUser Satisfaction
Product Description

Support.com Cloud is omnichannel, cloud-based customer support software that reduces customer effort, maximizes the value customers get from products, and increases customer and agent satisfaction.

Market Segment: 60% Mid-Market, 40% Small-Business
User SatisfactionSeller Details
Support.com Cloud features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
1997
HQ Location
Anywhere, US
Company Website
https://www.support.com
Twitter
@support_com
LinkedIn® Page
https://www.linkedin.com/company/support-com/
Ownership
SPRT

ShowHows

0 ratings
OverviewUser Satisfaction
Product Description

Make instructions beautiful and show anyone how to do anything. Create web-based, embeddable how-tos or tutorial guides for any device.

User SatisfactionSeller Details
ShowHows features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
HQ Location
London, United Kingdom
Company Website
https://www.showho.ws/
Twitter
@ShowHows
LinkedIn® Page
https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps
Filters
Filter
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Self-Service Method
Sort by
Clear All
  • Segment
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Self-Service Method
Sort by
Clear All
13 Listings in Customer Self-Service Available
  • Sort By:
    G2 Score

Recommended For You

SAS Viya
Databricks
Snowflake
Vertex AI
SAP HANA Cloud