# Best CRM Software - Page 14 ## How Many CRM Software Products Does G2 Track? **Total Products under this Category:** 1,086 ### Category Stats (Jul 2026) - **Average Rating:** 4.39/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** PipelinePRO (+52.73%) - Among all products in this category, PipelinePRO recorded the largest rating increase compared to last month _Last updated: July 31, 2026_ ## How Does G2 Rank CRM Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 121,800+ Authentic Reviews - 1,086+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for CRM Software ![G2 Grid® for CRM Software plotting products by satisfaction and market presence](https://www.g2.com/categories/crm/grids.png?focus%5B%5D=506&focus%5B%5D=6227&focus%5B%5D=1619&focus%5B%5D=1174041&focus%5B%5D=576&focus%5B%5D=128650&focus%5B%5D=3296&focus%5B%5D=1934) Highlighted products: Agentforce Sales (formerly Salesforce Sales Cloud), HubSpot Sales Hub, Pipedrive, monday CRM, Zoho CRM, Bigin by Zoho CRM, Close, and ActiveCampaign. Underlying data: [Grid® JSON](https://www.g2.com/categories/crm/grids.json?focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=pipedrive&focus%5B%5D=monday-crm&focus%5B%5D=zoho-crm&focus%5B%5D=bigin-by-zoho-crm&focus%5B%5D=close&focus%5B%5D=activecampaign) **Sponsored** ### SAP Sales Cloud SAP Sales Cloud is a cutting-edge sales automation platform / CRM that helps organizations make intelligent selling simple, through connection, insight, and adaptability. Leveraging SAP Sales Cloud, organizations can connect and optimize sales processes. Connect data and sales processes: Unite data, processes, and people to deliver effective sales engagements that drive revenue and customer loyalty Leverage insight to accelerate sales: Guide sales actions through intelligent recommendations that remove guesswork and help sellers focus on the right business Adapt and capture new opportunities: Provide the flexibility to overcome challenges and unique requirements as they shift with new market opportunities [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=179&secure%5Bchosen_at%5D=2026-07-31T20%3A09%3A37Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=509&secure%5Bresource_id%5D=179&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcrm%3Fcoupon_code%3Dcustomerreferral10%26page%3D14&secure%5Btoken%5D=292c9c98d02ae8c812f2f87487bcbcf03ba53d37dc73b3cd514486c4366b0ff5&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fproducts%2Fcrm%2Fsales-cloud.html&secure%5Burl_type%5D=paid_promos) ### [CRM.io](https://www.g2.com/products/crm-io/reviews) CRM.io revolutionizes sales, marketing, and customer service operations with its AI-driven capabilities. AI Agent The AI Agent in CRM.io transforms data management by enabling users to interact with the platform through voice and text commands. This feature eliminates the need for manual data entry, making workflows more efficient and user-friendly. AI Cadence AI Cadence automates personalized multi-channel follow-ups across email, SMS, and calls. This ensures consistent communication with prospects and customers, helping businesses nurture leads and build strong relationships. AI Email Bot The AI Email Bot simplifies email communication by generating intelligent, automated responses. It saves time while improving customer engagement, allowing teams to focus on other priorities. Telephony App CRM.io’s Telephony App integrates advanced voice communication tools, including live call transcription, call recordings, and actionable recommendations. This feature empowers sales teams to enhance efficiency and close deals faster. WhatsApp Automation WhatsApp Automation allows businesses to create workflows, design message templates, and enable instant responses. This feature helps improve customer engagement and communication through the world’s most popular messaging platform. Robotic Process Automation (RPA) CRM.io leverages Robotic Process Automation to handle repetitive tasks, streamlining business operations and freeing up resources for more strategic initiatives. B2B Database With access to an extensive B2B database, CRM.io provides verified business data to help businesses identify new opportunities and refine their target audience for effective outreach. Reporting and Analytics Tools CRM.io offers comprehensive reporting and analytics tools, providing actionable insights into sales pipelines, customer behavior, and team performance. These insights enable data-driven decision-making for growth. **Average Rating:** 4.7/5.0 **Total Reviews:** 11 #### How Do G2 Users Rate CRM.io? - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.3/10 (Category avg: 8.5/10) - **Contact & Account Management:** 9.2/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 7.5/10 (Category avg: 8.6/10) #### Who Is the Company Behind CRM.io? - **Seller:** [CRM.io](https://www.g2.com/sellers/crm-io) - **Year Founded:** 2024 - **HQ Location:** Hyderabad, IN - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7cbcc3c67dea37b3f265bf94ba0b5e6ce12be4d180c9cf79062cf89906d94999&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcrm-io-ai&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 67% Small, 17% Large #### What Are Recent G2 Reviews of CRM.io? **["More than just your average CRM app"](https://www.g2.com/survey_responses/crm-io-review-8258884)** **Rating:** 5.0/5.0 stars _— Joel A._ [Read full review](https://www.g2.com/survey_responses/crm-io-review-8258884) **["CRM viewing and tracking analytics"](https://www.g2.com/survey_responses/crm-io-review-8136780)** **Rating:** 4.0/5.0 stars _— Rob M._ [Read full review](https://www.g2.com/survey_responses/crm-io-review-8136780) #### What Are G2 Users Discussing About CRM.io? - [What is CRM.io by 500apps used for?](https://www.g2.com/discussions/what-is-crm-io-by-500apps-used-for) ### [ONLYOFFICE Workspace](https://www.g2.com/products/onlyoffice-workspace/reviews) ONLYOFFICE Workspace is a web-based open-source business platform for efficient team management and online collaboration, developed by Ascensio System SIA, a Latvian software development company. The solution features online document editors, a platform for document management, corporate communication, mail and project management tools. The ONLYOFFICE online editors allow you to create, edit and collaborate on text documents, spreadsheets, presentations, fillable forms and PDF files. Complete compatibility with Word, Excel and PowerPoint files. **Average Rating:** 4.4/5.0 **Total Reviews:** 63 #### How Do G2 Users Rate ONLYOFFICE Workspace? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Workflow Capability:** 7.0/10 (Category avg: 8.5/10) - **Contact & Account Management:** 7.3/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 8.7/10 (Category avg: 8.6/10) #### Who Is the Company Behind ONLYOFFICE Workspace? - **Seller:** [Ascensio System](https://www.g2.com/sellers/ascensio-system) - **Year Founded:** 2008 - **HQ Location:** Riga, Latvia - **Twitter:** @only\_office 6,700 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1035155e9e41feba6d40f41a408aaa100b31083b817deb471a6b57ac861cb515&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1063074%2F&secure%5Burl_type%5D=linkedin_company_website) 121 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Higher Education - **Company Size:** 76% Small, 17% Medium #### What Do G2 Reviewers Say About ONLYOFFICE Workspace? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **affordability** of ONLYOFFICE Workspace, enjoying the benefits of a free tier for organization. - Users appreciate the **centralization** of ONLYOFFICE Workspace, simplifying organization and document integration in one platform. - Users find ONLYOFFICE Workspace **intuitive and organized** , consolidating various document types into one accessible platform. - Users enjoy the **intuitive interface** of ONLYOFFICE Workspace, making organization and setup effortless while centralizing documents. - Users enjoy the **easy collaboration** features of ONLYOFFICE Workspace, as it enhances organization and simplifies document integration. ##### Cons - Users express frustration over **billing issues** due to inadequate customer support and document handling limitations. - Users find **incomplete information** and lack of customer service disappointing, affecting their overall experience with ONLYOFFICE Workspace. - Users highlight the need for **insufficient training** , as customer support is limited, impacting overall user experience. - Users are frustrated by the **limited storage** which makes handling large documents difficult, impacting their overall satisfaction. - Users express disappointment at the **poor customer support** , highlighting the need for improvement in assistance and guidance. #### What Are Recent G2 Reviews of ONLYOFFICE Workspace? **["Streamlined Team Collaboration with Powerful Features"](https://www.g2.com/survey_responses/onlyoffice-workspace-review-12279554)** **Rating:** 4.5/5.0 stars _— ilyass a._ [Read full review](https://www.g2.com/survey_responses/onlyoffice-workspace-review-12279554) **["Intuitive Workspace for Document Management"](https://www.g2.com/survey_responses/onlyoffice-workspace-review-12227153)** **Rating:** 4.0/5.0 stars _— Lee L._ [Read full review](https://www.g2.com/survey_responses/onlyoffice-workspace-review-12227153) #### What Are G2 Users Discussing About ONLYOFFICE Workspace? - [What is ONLYOFFICE used for?](https://www.g2.com/discussions/what-is-onlyoffice-used-for) - [Is Justoffice open source?](https://www.g2.com/discussions/is-justoffice-open-source) - 1 comment - [Is Onlyoffice a FOSS?](https://www.g2.com/discussions/is-onlyoffice-a-foss) - 1 comment - [What is Onlyoffice document server?](https://www.g2.com/discussions/what-is-onlyoffice-document-server) - 1 comment - [Is Onlyoffice any good?](https://www.g2.com/discussions/is-onlyoffice-any-good) - 2 comments ### [Accelo](https://www.g2.com/products/accelo/reviews) Most PSA platforms tell you what happened. Accelo tells you what's coming. Professional services firms running on disconnected tools are making critical decisions on data that's always a few weeks behind: a project tool here, a resourcing spreadsheet there, an invoicing system that talks to neither. Scope drifts unnoticed. Margins erode before anyone sees them. Resourcing decisions get made on gut feel. And 42% of professional services firms are losing revenue they've already earned as a result. Accelo is an AI-powered PSA platform that connects project delivery, resourcing, and financials in one place and tells you what's coming before it becomes a problem. Not another tool to add to the stack. The platform that replaces the gaps between them. Where traditional PSA software records and reports, Accelo forecasts and flags. AI surfaces scope drift and margin risk in real time, while there's still a conversation to have, not a write-off to explain. Intelligent resourcing matches people to work based on skills, workload, and past performance, not just who has an opening in a spreadsheet. Capacity gaps show up against your live pipeline before they affect delivery, not after a hiring decision goes wrong. Accelo's AI is embedded across the platform, not bolted on as a separate module or a marketing claim. Predictive risk flagging monitors projects, resourcing, and financials simultaneously, surfacing early warning signals before they escalate. AI-predicted project completion dates update in real time as delivery data changes. Automated time capture logs billable hours as work happens, closing the gap between hours worked and revenue collected. Intelligent resource matching evaluates skills, workload, and past project performance (not just calendar availability) to recommend the right person for every engagement. For teams already using AI tools in their workflow, Accelo connects natively to ChatGPT, Claude, Gemini, and Microsoft Copilot via MCP, enabling natural language queries against live project, resource, and financial data without leaving the tools your team already uses. Every project your team completes makes the platform's recommendations sharper. Accelo serves agencies, consulting firms, IT services companies, and other professional services businesses with 20 to +500 employees managing a mix of project and retainer work, where leadership is making decisions based on incomplete or delayed data and the cost of finding out too late is already showing up in the margins. **Average Rating:** 4.3/5.0 **Total Reviews:** 661 #### How Do G2 Users Rate Accelo? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.4/10 (Category avg: 8.5/10) - **Contact & Account Management:** 8.7/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 8.5/10 (Category avg: 8.6/10) #### Who Is the Company Behind Accelo? - **Seller:** [Accelo](https://www.g2.com/sellers/accelo) - **Company Website:** www.accelo.com - **Year Founded:** 2011 - **HQ Location:** Denver, Colorado - **Twitter:** @accelo 2,980 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b77c15aa0278341164920175d99b33a5e7f6d729a1fa5ac8b0a40db4bf5dfc81&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6652457%2F&secure%5Burl_type%5D=linkedin_company_website) 73 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Project Manager, CEO - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 72% Small, 25% Medium #### What Do G2 Reviewers Say About Accelo? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Accelo, enjoying seamless access and efficient project management across departments. - Users value the **comprehensive project oversight** of Accelo, enhancing coordination, efficiency, and profitability across tasks. - Users value the **seamless integration** of Accelo, enhancing efficiency across multiple business functions for scalable growth. - Users appreciate the **integrated client management** features of Accelo, enhancing efficiency and supporting business growth. - Users value the **effective task management** provided by Accelo, enhancing project tracking and minimizing manual overhead. ##### Cons - Users express frustration over **missing features** in Accelo, impacting usability and complicating task management. - Users struggle with the **steep learning curve** of Accelo, requiring extensive configuration and causing frustration for small businesses. - Users criticize Accelo for its **limited features** , which hinder efficiency and contribute to poor overall performance. - Users find Accelo's **complexity** overwhelming, noting its steep learning curve and confusing multitude of options. - Users find the **limited customization** in Accelo frustrating, hindering ability to tailor workflows to their unique needs. #### What Are Recent G2 Reviews of Accelo? **["Total control of projects and billing in an integrated and agile platform"](https://www.g2.com/survey_responses/accelo-review-12720113)** **Rating:** 4.0/5.0 stars _— Antonio H._ [Read full review](https://www.g2.com/survey_responses/accelo-review-12720113) **["Streamlined Project Management, But Setup Can Be Overwhelming for Small Businesses"](https://www.g2.com/survey_responses/accelo-review-11856029)** **Rating:** 4.5/5.0 stars _— Ifeoma E._ [Read full review](https://www.g2.com/survey_responses/accelo-review-11856029) #### What Are G2 Users Discussing About Accelo? - [What is Accelo used for?](https://www.g2.com/discussions/what-is-accelo-used-for) - 1 comment ### [PHP CRM](https://www.g2.com/products/php-crm/reviews) PHP CRM is a web based self-hosted CRM software that allow company owner or business to manage lead, opportunity, customer call logs, quotation, invoices, appointment, estimates, expenses, documents and many more. PHP CRM comes in free and pro version. Customer relationship management is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. PHP CRM is developed by experienced team in popular opensource Language PHP and MySQL. These are the point’s beneficial using PHPCRM =\>Self-Hosted data on your server. =\>Affordable CRM. =\>100% Customizable software according to your needs. =\>Light-weighted online software. =\>Advanced Restful API Based - Grab leads from many most websites. =\>Fully automated in app notification and SMS notification on your mobile device. =\>Security - Our professional developers and continually improving function and security. Key feature of PHP CRM is =\>Self-Hosted data on your server. =\>100% Customizable software according to your needs. =\>Advanced Restful API Based - Grab leads from many most websites. =\>Fully automated in app notification and SMS notification on your mobile device. **Average Rating:** 4.6/5.0 **Total Reviews:** 10 #### How Do G2 Users Rate PHP CRM? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.8/10 (Category avg: 8.5/10) - **Contact & Account Management:** 9.3/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 8.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind PHP CRM? - **Seller:** [PHPCRM](https://www.g2.com/sellers/phpcrm) - **Year Founded:** 2021 - **HQ Location:** Noida, IN - **Twitter:** @CrmPhp 369 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8a6b720f8824733849f3404b28ef856b17863d97cbd4ef1ba6665804a881d62f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F65471975&secure%5Burl_type%5D=linkedin_company_website) 18 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 55% Small, 45% Medium #### What Do G2 Reviewers Say About PHP CRM? _AI-generated summary from verified user reviews_ ##### Pros - Users admire the **flexibility and customization** of PHP CRM, enhancing their ability to manage customers effectively. - Users appreciate the **responsive customer support** of PHP CRM, which enhances problem-solving and user experience significantly. - Users appreciate the **easy customization** in PHP CRM, enabling tailored solutions that enhance business efficiency and workflow. - Users appreciate the **efficiency** of PHP CRM, benefiting from its flexibility and helpful workflow improvement features. - Users value the **flexibility and customization** of PHP CRM, enabling tailored solutions for unique business needs. ##### Cons - Users find the **high complexity** of advanced features in PHP CRM challenging, especially for non-technical users. - Users find PHP CRM's interface **not user-friendly** , particularly due to complex setups and an outdated design in some areas. - Users experience **performance issues** with larger datasets in PHP CRM, impacting overall efficiency and responsiveness. #### What Are Recent G2 Reviews of PHP CRM? **["Transforming Our Workflow: A Game-Changer for CRM"](https://www.g2.com/survey_responses/php-crm-review-10293159)** **Rating:** 4.5/5.0 stars _— Berkay Can ._ [Read full review](https://www.g2.com/survey_responses/php-crm-review-10293159) **["Maximise customers and growth opportunities"](https://www.g2.com/survey_responses/php-crm-review-9926631)** **Rating:** 4.0/5.0 stars _— Ahmad R._ [Read full review](https://www.g2.com/survey_responses/php-crm-review-9926631) #### What Are G2 Users Discussing About PHP CRM? - [What is PHP CRM used for?](https://www.g2.com/discussions/what-is-php-crm-used-for) ### [CRM and Deals](https://www.g2.com/products/crm-and-deals/reviews) CRM and Deals for Zendesk — Streamlined Sales Management CRM and Deals for Zendesk is an innovative application seamlessly integrated with the Zendesk platform. It is designed to enhance CRM management and deal tracking directly within Zendesk Support. This all-in-one tool empowers teams with an intuitive interface, visual pipelines, centralized deal management, robust analytics, and seamless communication. 🔹 CRM Functionality: Focused Sales Pipeline Management Comprehensive Deal Management Store and manage all deal information in a centralized location, complete with templates, customizable reports, and automated workflows to ensure deals progress smoothly through each stage. Enhanced Communication Keep client communications connected within the deal interface, with access to relevant ticket information including previous and current interactions, public replies, internal notes, and attachments. Detailed Deal Insights Monitor deal progress with visual indicators such as progress bars, while accessing essential details including contact and company information, product details, custom fields, and reminders for planned emails. Advanced Sales Planning Leverage forecast mode and deal statistics to optimize sales planning. Features include writing product descriptions, uploading attachments, downloading reports, and reviewing scheduled events. Customizable Interface Tailor the app to your team’s workflow with extensive customization options, including pipeline modes, automation settings, table views, field customization, and more. Dedicated Support and Development Benefit from GrowthDot's responsive support team and expert developers, ready to assist with app usage, troubleshooting, and custom plugin development. CRM and Deals for Zendesk simplifies sales pipeline management, enhances communication, and provides actionable insights — all within your Zendesk environment. **Average Rating:** 4.6/5.0 **Total Reviews:** 15 #### How Do G2 Users Rate CRM and Deals? - **Workflow Capability:** 7.3/10 (Category avg: 8.5/10) - **Contact & Account Management:** 7.9/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 7.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind CRM and Deals? - **Seller:** [GrowthDot](https://www.g2.com/sellers/growthdot) - **Year Founded:** 2016 - **HQ Location:** Ternopil, UA - **Twitter:** @growthdot 293 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0e778cf3fee14622182197c291124a2e03871ee767d114aa3cbc15280bd3fe03&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgrowthdot-com%2F&secure%5Burl_type%5D=linkedin_company_website) 6 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 60% Medium, 40% Small #### What Do G2 Reviewers Say About CRM and Deals? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **ease of use** of CRM and Deals enhances tracking and pipeline management effortlessly. - Users value the **easy tracking** capabilities of the CRM and Deals, enhancing efficiency in managing pipelines. - Users praise the **best in class integration** with Zendesk, enhancing ticket tracking and pipeline management. - Users value the **seamless integration** of CRM and Deals, enhancing tracking and pipeline maintenance effortlessly. #### What Are Recent G2 Reviews of CRM and Deals? **["Ease of Use at the tip of your fingertips"](https://www.g2.com/survey_responses/crm-and-deals-review-9701509)** **Rating:** 5.0/5.0 stars _— Verified User in Consumer Services_ [Read full review](https://www.g2.com/survey_responses/crm-and-deals-review-9701509) **["Streamlining Customer Relationships and Sales with Zendesk"](https://www.g2.com/survey_responses/crm-and-deals-review-8138129)** **Rating:** 5.0/5.0 stars _— Desiree M._ [Read full review](https://www.g2.com/survey_responses/crm-and-deals-review-8138129) ### [RAYNET CRM](https://www.g2.com/products/raynet-crm/reviews) Simplify your CRM. All contacts, deals, your calendar, your sales pipeline analysis –⁠ all in one place. Perfectly organized data that simplify your work and give you a thorough overview of your business. RAYNET CRM helps your salespeople and your managers: It gives sales reps the tools to score and the managers the tools to monitor the business and its future perspective. Who, when, with whom, for how much… Everything about open deals in one place: Just one look gives you a very good overview of how your salesmen are doing. You get 100% control over your sales and save time on meetings or tailoring proposals. Why Raynet? ● Smooth integration with you calendar, e-mail, phone and other applications, ● all your data in one place, ● your team can work from anywhere, ● immediate analysis of your sales score, ● increased productivity and effectiveness. Free trial for 30 days: Make sales easier. **Average Rating:** 4.6/5.0 **Total Reviews:** 43 #### How Do G2 Users Rate RAYNET CRM? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **Workflow Capability:** 9.7/10 (Category avg: 8.5/10) - **Contact & Account Management:** 9.6/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 9.4/10 (Category avg: 8.6/10) #### Who Is the Company Behind RAYNET CRM? - **Seller:** [RAYNETCRM](https://www.g2.com/sellers/raynetcrm) - **Year Founded:** 2004 - **HQ Location:** Ostrava-Poruba, CZ - **Twitter:** @raynetcrm 110 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c21249bea294d68ab243ea4ac5a9c8a8de54a0c4c2a112ad3070b1a1712032f3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fraynet-s-r-o-%2F&secure%5Burl_type%5D=linkedin_company_website) 80 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Marketing and Advertising - **Company Size:** 55% Small, 25% Medium #### What Do G2 Reviewers Say About RAYNET CRM? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **automation features** of RAYNET CRM, which streamline workflows and reduce manual tasks effectively. - Users appreciate the **automation of routine work** in RAYNET CRM, enhancing efficiency in sales processes and task management. - Users find RAYNET CRM's **ease of use** impressive, especially with its straightforward setup and automation features. - Users appreciate the **deep customization options** in RAYNET CRM, enhancing their workflow and sales management experience. - Users find the **easy setup** of RAYNET CRM exceptionally convenient, facilitating quick deployment and minimizing onboarding time. ##### Cons - Users find RAYNET CRM's **integration issues** restrictive, limiting the app options and overall functionality. - Users find the **limited automation and integration features** of RAYNET CRM hinder their overall experience and efficiency. - Users find the **limited customization options** of RAYNET CRM restrict ease of use and effectiveness in workflows. - Users find the **missing features** of RAYNET CRM, like limited automation and integrations, frustrating and restrictive. - Users find RAYNET CRM **not user-friendly** , indicating a need for improved UI and broader integration options. #### What Are Recent G2 Reviews of RAYNET CRM? **["Very Practical CRM for Follow-Ups, Activities, and Daily Management"](https://www.g2.com/survey_responses/raynet-crm-review-12939590)** **Rating:** 5.0/5.0 stars _— Ishan S._ [Read full review](https://www.g2.com/survey_responses/raynet-crm-review-12939590) **["Great German CRM for EU Trade Compliance, But Reporting & Bulk Imports Need Work"](https://www.g2.com/survey_responses/raynet-crm-review-12970140)** **Rating:** 4.0/5.0 stars _— Slocum B._ [Read full review](https://www.g2.com/survey_responses/raynet-crm-review-12970140) #### What Are G2 Users Discussing About RAYNET CRM? - [What do CRM systems do?](https://www.g2.com/discussions/what-do-crm-systems-do) - [What is CRM software?](https://www.g2.com/discussions/what-is-crm-software) - [What are key features of a CRM system?](https://www.g2.com/discussions/raynet-crm-what-are-key-features-of-a-crm-system) - [What is RAYNET CRM?](https://www.g2.com/discussions/what-is-raynet-crm) ### [sales-i](https://www.g2.com/products/sales-i/reviews) Sugar Predict is revenue intelligence software built for sales teams in manufacturing, wholesale, and distribution. Most sales teams in these industries struggle with a lack of visibility into customer buying behavior. Sugar Predict connects to your ERP system and analyzes sales data automatically. It highlights buying patterns, shows where customers have stopped buying, and flags new opportunities. Reps get real-time alerts to act quickly. They can see account insights and create ready-to-use sales decks before meetings. With Sugar Predict your team can focus on the right accounts, protect revenue, and find new ways to grow. **Average Rating:** 4.3/5.0 **Total Reviews:** 131 #### How Do G2 Users Rate sales-i? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **Workflow Capability:** 6.7/10 (Category avg: 8.5/10) - **Contact & Account Management:** 7.5/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 7.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind sales-i? - **Seller:** [SugarAI](https://www.g2.com/sellers/sugarai) - **Year Founded:** 2004 - **HQ Location:** Cupertino, CA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e1bd8f21728ff6dc10cd57d44fb253d9aab32e296ddc23af0d3f1996bafb6e9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17345%2F&secure%5Burl_type%5D=linkedin_company_website) 570 employees on LinkedIn® - **Phone:** +1 (408) 454-6900 #### Who Uses This Product? - **Who Uses This:** Sales Manager, Account Executive - **Top Industries:** Building Materials, Business Supplies and Equipment - **Company Size:** 53% Medium, 41% Small #### What Are Recent G2 Reviews of sales-i? **["Easy access to customer sales"](https://www.g2.com/survey_responses/sales-i-review-5122404)** **Rating:** 5.0/5.0 stars _— Kimberly R._ [Read full review](https://www.g2.com/survey_responses/sales-i-review-5122404) **["Top professionals with an excellent product!"](https://www.g2.com/survey_responses/sales-i-review-4970685)** **Rating:** 5.0/5.0 stars _— Pedro C._ [Read full review](https://www.g2.com/survey_responses/sales-i-review-4970685) ### [InTouch CRM](https://www.g2.com/products/intouch-crm/reviews) Reading code is hard! Figstack helps you interpret the details so you can focus on building what matters **Average Rating:** 4.1/5.0 **Total Reviews:** 18 #### How Do G2 Users Rate InTouch CRM? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **Workflow Capability:** 6.7/10 (Category avg: 8.5/10) - **Contact & Account Management:** 8.7/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 8.7/10 (Category avg: 8.6/10) #### Who Is the Company Behind InTouch CRM? - **Seller:** [InTouchCRM](https://www.g2.com/sellers/intouchcrm-7648af4e-a9ad-43aa-9f11-d8ac2d740bca) - **HQ Location:** N/A - **Twitter:** @mintlify 19,708 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c6cd8312c775730d514dcf201a5feffa2919839361b13541af0cfefa080f405e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmintlify%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 50% Small, 33% Large #### What Do G2 Reviewers Say About InTouch CRM? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **collaborative efforts** in InTouch CRM, enhancing teamwork and overall workflow efficiency. - Users love the **ease of use** of InTouch CRM, making collaboration simple and effective. ##### Cons - Users often experience **slow loading** times in InTouch CRM, which can hinder their workflow and productivity. - Users experience **slow performance** during the implementation of new programs, hindering efficiency and productivity. #### What Are Recent G2 Reviews of InTouch CRM? **["Simplifies Sales and Marketing Activities"](https://www.g2.com/survey_responses/intouch-crm-review-12694008)** **Rating:** 5.0/5.0 stars _— Sajawal Z._ [Read full review](https://www.g2.com/survey_responses/intouch-crm-review-12694008) **["Simple and Effective CRM for Small Business Needs"](https://www.g2.com/survey_responses/intouch-crm-review-10166381)** **Rating:** 4.0/5.0 stars _— parham m._ [Read full review](https://www.g2.com/survey_responses/intouch-crm-review-10166381) #### What Are G2 Users Discussing About InTouch CRM? - [What is InTouch CRM used for?](https://www.g2.com/discussions/what-is-intouch-crm-used-for) ### [Breakcold](https://www.g2.com/products/breakcold/reviews) Breakcold is an AI-Native CRM for SMBs that automatically moves leads through your pipeline and creates tasks with AI Agents so you can focus on closing more deals. **Average Rating:** 4.7/5.0 **Total Reviews:** 117 #### How Do G2 Users Rate Breakcold? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.1/10 (Category avg: 8.5/10) - **Contact & Account Management:** 9.3/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 9.1/10 (Category avg: 8.6/10) #### Who Is the Company Behind Breakcold? - **Seller:** [Breakcold](https://www.g2.com/sellers/breakcold) - **HQ Location:** Paris, FR - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cfb60c3c053f0cd4f845730005a6ad8712cb86fcd3c0e1c76dca064a5054e74f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbreakcold%2F&secure%5Burl_type%5D=linkedin_company_website) 8 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Founder, CEO - **Top Industries:** Marketing and Advertising, Consulting - **Company Size:** 99% Small, 1% Medium #### What Do G2 Reviewers Say About Breakcold? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **effective lead generation** strategy of Breakcold, making client prospecting quick and efficient. - Users value the **easy integration** with LinkedIn, enhancing their social selling experience by filtering relevant interactions. - Users love the **seamless integration** with LinkedIn for targeted social selling interactions. - Users love the **integrations** of Breakcold, specifically with LinkedIn for focused social selling and interactions. - Users love the **seamless integration** with LinkedIn, enhancing their social selling experience by filtering relevant interactions. ##### Cons - Users find the **limited integration options** challenging, especially with a steep learning curve primarily focused on LinkedIn. - Users find the **steep learning curve** challenging, especially due to limited integration options beyond LinkedIn. - Users find the **limited integrations** of Breakcold a drawback, as it primarily works with LinkedIn only. - Users are frustrated by the **missing features** which limit their usage and include unnecessary platforms like Telegram. - Users are frustrated with **usage limitations** that reduce access to features they actually need, limiting overall utility. #### What Are Recent G2 Reviews of Breakcold? **["CRM for Social"](https://www.g2.com/survey_responses/breakcold-review-11586122)** **Rating:** 4.0/5.0 stars _— Mark D._ [Read full review](https://www.g2.com/survey_responses/breakcold-review-11586122) **["good"](https://www.g2.com/survey_responses/breakcold-review-11453873)** **Rating:** 4.0/5.0 stars _— Ananya V._ [Read full review](https://www.g2.com/survey_responses/breakcold-review-11453873) #### What Are G2 Users Discussing About Breakcold? - [What is your experience with Breakcold for sales automation, and how has it improved your sales process?](https://www.g2.com/discussions/what-is-your-experience-with-breakcold-for-sales-automation-and-how-has-it-improved-your-sales-process) ### [Mazrica Sales (formerly Senses)](https://www.g2.com/products/mazrica-sales-formerly-senses/reviews) A sales support tool that utilizes organization knowledge. In addition to management functions such as customer management and case management, generally called SFA CRM, Senses has a function to analyze success / failure cases from AI algorithm based on accumulated sales information. Senses will support "when", "who", "what", "how" "from past success or failure cases. **Average Rating:** 4.8/5.0 **Total Reviews:** 10 #### How Do G2 Users Rate Mazrica Sales (formerly Senses)? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.8/10 (Category avg: 8.5/10) - **Contact & Account Management:** 7.9/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 7.9/10 (Category avg: 8.6/10) #### Who Is the Company Behind Mazrica Sales (formerly Senses)? - **Seller:** [Mazrica](https://www.g2.com/sellers/mazrica) - **Year Founded:** 2015 - **HQ Location:** Chiyoda Ward, Tokyo - **Twitter:** @mazrica\_jp 405 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6ec599f1401e2355b172cb2d89d9260aa20b3463e9a92ed75b658a1358274686&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10055663&secure%5Burl_type%5D=linkedin_company_website) 75 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 55% Small, 36% Medium #### What Are Recent G2 Reviews of Mazrica Sales (formerly Senses)? **["Mazrica Sales Delivers Reliable, High-Quality Service and Trusted Guidance"](https://www.g2.com/survey_responses/mazrica-sales-formerly-senses-review-12613609)** **Rating:** 5.0/5.0 stars _— Verified User in Education Management_ [Read full review](https://www.g2.com/survey_responses/mazrica-sales-formerly-senses-review-12613609) **["Review for Senses"](https://www.g2.com/survey_responses/mazrica-sales-formerly-senses-review-7670889)** **Rating:** 5.0/5.0 stars _— ANISHA D._ [Read full review](https://www.g2.com/survey_responses/mazrica-sales-formerly-senses-review-7670889) #### What Are G2 Users Discussing About Mazrica Sales (formerly Senses)? - [What is Senses used for?](https://www.g2.com/discussions/what-is-senses-used-for) ### [SalesBabu CRM](https://www.g2.com/products/salesbabu-crm/reviews) SalesBabu CRM is a cloud-based Customer Relationship Management solution designed to streamline sales processes and enhance customer engagement for businesses of all sizes. It offers a comprehensive suite of tools that facilitate efficient management of sales leads, customer contacts, quotations, sales pipelines, and analytics, all accessible from a unified platform. Key Features and Functionality: - Contact Management: Organize and maintain detailed records of customer interactions and information. - Lead Management: Track and nurture potential customers through the sales funnel. - Sales Automation: Automate routine sales tasks to improve efficiency and reduce manual errors. - Sales Forecasting: Analyze sales data to predict future sales trends and make informed decisions. - Document Management: Store and manage important sales documents and forms securely. - Inventory Management: Monitor and control inventory levels to ensure optimal stock availability. - Customer Support Integration: Provide after-sales service and support to enhance customer satisfaction. Primary Value and Solutions Provided: SalesBabu CRM empowers businesses to optimize their sales processes by providing real-time insights and automation tools that reduce operational costs and improve productivity. By centralizing customer information and sales activities, it enables sales teams to make data-driven decisions, enhance customer relationships, and ultimately drive business growth. The platform's cloud-based nature ensures accessibility from anywhere, facilitating seamless collaboration among team members and ensuring that customer interactions are managed effectively. **Average Rating:** 4.3/5.0 **Total Reviews:** 34 #### How Do G2 Users Rate SalesBabu CRM? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.9/10) - **Workflow Capability:** 9.3/10 (Category avg: 8.5/10) - **Contact & Account Management:** 9.0/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 9.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind SalesBabu CRM? - **Seller:** [SalesBabu Business Solutions Pvt Ltd](https://www.g2.com/sellers/salesbabu-business-solutions-pvt-ltd) - **Year Founded:** 2006 - **HQ Location:** Bangalore, Karnataka - **Twitter:** @SalesBabu 215 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=436f8a8d4c613da5cd67cf67245ba1309a74ad3e5462577a92c7064984584ebe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F804210%2F&secure%5Burl_type%5D=linkedin_company_website) 27 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software - **Company Size:** 47% Medium, 35% Small #### What Do G2 Reviewers Say About SalesBabu CRM? _AI-generated summary from verified user reviews_ ##### Pros - Users find SalesBabu CRM's **ease of use** exceptional, enabling efficient lead management with a user-friendly setup. - Users praise the **easy setup** of SalesBabu CRM, facilitating a smooth start to managing leads and workflows. - Users find SalesBabu CRM's **lead management capabilities** invaluable for efficient workflow and effective sales tracking. - Users appreciate the **ease of customer management** with SalesBabu CRM, making it simple to track leads and customers. - Users find the **easy implementation** of SalesBabu CRM enhances their ability to quickly utilize its powerful features. ##### Cons - Users find the **high complexity** of SalesBabu CRM makes it less flexible and slower to navigate. - Users find the **lack of automation for cold lead removal** hinders efficient lead management and increases manual effort. - Users note the **outdated interface** of SalesBabu CRM, mentioning a need for a more modern and user-friendly design. - Users feel the **interface is outdated** and in need of a refresh for improved user-friendliness and modern appeal. - Users find the **slow performance** of SalesBabu CRM frustrating, impacting their overall productivity and efficiency. #### What Are Recent G2 Reviews of SalesBabu CRM? **["Effortless Compliance and Smooth Operations, Needs Better Integrations"](https://www.g2.com/survey_responses/salesbabu-crm-review-12946966)** **Rating:** 4.0/5.0 stars _— Hisham K._ [Read full review](https://www.g2.com/survey_responses/salesbabu-crm-review-12946966) **["Centralized Efficiency, Needs UI Update"](https://www.g2.com/survey_responses/salesbabu-crm-review-12637532)** **Rating:** 5.0/5.0 stars _— MANAV M._ [Read full review](https://www.g2.com/survey_responses/salesbabu-crm-review-12637532) #### What Are G2 Users Discussing About SalesBabu CRM? - [What is CRM and its functions?](https://www.g2.com/discussions/salesbabu-crm-what-is-crm-and-its-functions) - [Which CRM system does Simplus use?](https://www.g2.com/discussions/which-crm-system-does-simplus-use) - 1 comment - [What are the 3 main elements of CRM software?](https://www.g2.com/discussions/salesbabu-crm-what-are-the-3-main-elements-of-crm-software) - [What are key features of a CRM system?](https://www.g2.com/discussions/salesbabu-crm-what-are-key-features-of-a-crm-system) ### [Daylite](https://www.g2.com/products/daylite/reviews) Feeling like your business is running you instead of the other way around? Daylite is here to help! It’s an all-in-one app built just for small business owners like you—designed to make managing clients, sales, and projects easier so you can focus on what matters: growing your business and doing what you love. Daylite works seamlessly across your Mac, iPhone, and iPad, keeping everything organized and in one place. No more jumping between apps or getting lost in messy spreadsheets. It’s your business, simplified. Choose the Plan That Works for You: CRM: Keep track of all your client info in one spot. With Daylite, it’s easier than ever to manage relationships, follow up on conversations, and stay organized, so you can spend less time chasing details and more time building connections. Sales: Keep your sales pipeline on track. Daylite helps you stay organized and focused, so you can move deals forward, close sales faster, and watch your revenue grow. Projects: Keep your projects running smoothly from start to finish. With Daylite, you’ll have everything you need to stay on top of tasks, deadlines, and milestones—all in one place. Business: Get the full package with Daylite Business. All the benefits of CRM, Sales, and Projects, plus extra features to keep everything running smoothly. It’s everything you need to manage your business in one easy-to-use app. Ready to Take Control? If you’re tired of feeling overwhelmed and ready to streamline your business, give Daylite a try. It’s designed to help you stay organized, save time, and focus on what you love. Download it today and start your free trial! Daylite is developed by Marketcircle in Toronto, Canada. Marketcircle has been developing business apps for Apple devices for over 25 years and has customers in over 80 countries. **Average Rating:** 4.5/5.0 **Total Reviews:** 160 #### How Do G2 Users Rate Daylite? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.8/10 (Category avg: 8.5/10) - **Contact & Account Management:** 9.1/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 8.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind Daylite? - **Seller:** [Marketcircle](https://www.g2.com/sellers/marketcircle) - **Year Founded:** 1999 - **HQ Location:** Ontario, Canada - **Twitter:** @marketcircle 2,812 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=79305b377728901da5ac4f79a64b5feb7b38e93f0941520c5019d87ede4ecfbf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F118735%2F&secure%5Burl_type%5D=linkedin_company_website) 41 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Director, Owner - **Top Industries:** Marketing and Advertising, Management Consulting - **Company Size:** 87% Small, 9% Medium #### What Do G2 Reviewers Say About Daylite? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **seamless customer management** features of Daylite, enjoying easy access and comprehensive integration across devices. - Users praise Daylite's **excellent customer support** , always responsive and helping them maintain smooth operations. - Users value the **organizational capabilities** of Daylite, seamlessly managing clients, tasks, and schedules in one place. - Users appreciate the **comprehensive project management features** of Daylite, enhancing their organization and efficiency. - Users value the **easy access** to their data across all devices with Daylite, ensuring constant connectivity and convenience. ##### Cons - Users find the **limited integrations** with Microsoft 365 and other platforms a significant drawback for their workflows. - Users find **CRM issues** with Daylite due to its overwhelming interface and lack of updates, affecting usability. - Users find the **limited features** of Daylite frustrating, especially its exclusive focus on Apple platforms. - Users find the **user interface overwhelming** , especially those used to traditional cloud CRMs, needing time to adapt. - Users find **app limitations** frustrating as it only works on Apple and lacks updates with CRM advancements. #### What Are Recent G2 Reviews of Daylite? **["All-in-One CRM with Customization Challenges"](https://www.g2.com/survey_responses/daylite-review-12285532)** **Rating:** 5.0/5.0 stars _— Yash G._ [Read full review](https://www.g2.com/survey_responses/daylite-review-12285532) **["Centralized Organization, Excellent Support"](https://www.g2.com/survey_responses/daylite-review-5221110)** **Rating:** 5.0/5.0 stars _— Allen D._ [Read full review](https://www.g2.com/survey_responses/daylite-review-5221110) #### What Are G2 Users Discussing About Daylite? - [What is Daylite used for?](https://www.g2.com/discussions/what-is-daylite-used-for) - 1 comment ### [Livespace CRM](https://www.g2.com/products/livespace-crm/reviews) Livespace is a CRM designed for B2B sales teams looking to boost efficiency and predictability in their sales process. Livespace helps you attract more clients in less time with its powerful tool and sales management expertise. Trusted by over 1000 companies, Livespace stands out from other tools like Pipedrive and HubSpot by allowing you to accurately describe and continuously improve your actual sales process. This means less worries for business owners. Sales managers gain complete control over their team's activities, and sales reps achieve better results. As a result, your company can reduce chaos, predictably increase sales, and grow safely. **Average Rating:** 4.3/5.0 **Total Reviews:** 12 #### How Do G2 Users Rate Livespace CRM? - **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.3/10 (Category avg: 8.5/10) - **Contact & Account Management:** 8.3/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 8.5/10 (Category avg: 8.6/10) #### Who Is the Company Behind Livespace CRM? - **Seller:** [Livespace](https://www.g2.com/sellers/livespace) - **Year Founded:** 2013 - **HQ Location:** Warszawa, Mazowieckie - **Twitter:** @LivespaceCRM 499 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=be27bc51413529de98beed5c1e7cce9d831792d382436b390d3e51a30e51513b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flivespace%2F&secure%5Burl_type%5D=linkedin_company_website) 65 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 58% Small, 42% Medium #### What Are Recent G2 Reviews of Livespace CRM? **["Its a great tool for manage and monitor progress"](https://www.g2.com/survey_responses/livespace-crm-review-9921055)** **Rating:** 4.5/5.0 stars _— vivek s._ [Read full review](https://www.g2.com/survey_responses/livespace-crm-review-9921055) **["Powerful Tools for Streamlined Lead Management and Enhanced Customer Relationships"](https://www.g2.com/survey_responses/livespace-crm-review-8832705)** **Rating:** 5.0/5.0 stars _— Elias R._ [Read full review](https://www.g2.com/survey_responses/livespace-crm-review-8832705) #### What Are G2 Users Discussing About Livespace CRM? - [What is Livespace CRM used for?](https://www.g2.com/discussions/what-is-livespace-crm-used-for) ### [QwikTeam](https://www.g2.com/products/qwikteam/reviews) CRM and Customer Experience software for the Sales and Service teams **Average Rating:** 4.4/5.0 **Total Reviews:** 10 #### How Do G2 Users Rate QwikTeam? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.3/10 (Category avg: 8.5/10) - **Contact & Account Management:** 8.9/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 8.6/10 (Category avg: 8.6/10) #### Who Is the Company Behind QwikTeam? - **Seller:** [Qwikkr](https://www.g2.com/sellers/qwikkr) - **Year Founded:** 2012 - **HQ Location:** N/A - **Twitter:** @Qwikkr 1 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 40% Small, 30% Medium #### What Do G2 Reviewers Say About QwikTeam? _AI-generated summary from verified user reviews_ ##### Pros - Users find QwikTeam to be **fast and easy to use** , facilitating quick onboarding and shift bookings. - Users value the **enhanced communication** QwikTeam provides, fostering collaboration and improved customer care across departments. - Users value the **excellent customer support** of QwikTeam, enhancing communication and service across departments. - Users find QwikTeam to be **easy to use** for lead management, simplifying their workflow effectively. - Users appreciate the **time efficiency** of QwikTeam, enabling quick account setup and instant background checks for fast bookings. ##### Cons - Users find QwikTeam's analytics **limited and lacking advanced reporting features** , impacting their sales and customer service insights. - Users find **limited customization** in QwikTeam, lacking advanced reporting features and customizable dashboards for analytics. - Users find QwikTeam's **missing features** limiting, especially in analytics and customizable reporting options. #### What Are Recent G2 Reviews of QwikTeam? **["QwikTeam Lead Management"](https://www.g2.com/survey_responses/qwikteam-review-11247383)** **Rating:** 4.5/5.0 stars _— Vaibhav M._ [Read full review](https://www.g2.com/survey_responses/qwikteam-review-11247383) **["Easy navigation thru the app"](https://www.g2.com/survey_responses/qwikteam-review-11682169)** **Rating:** 4.5/5.0 stars _— Johnette H._ [Read full review](https://www.g2.com/survey_responses/qwikteam-review-11682169) #### What Are G2 Users Discussing About QwikTeam? - [What is QwikTeam used for?](https://www.g2.com/discussions/what-is-qwikteam-used-for) ### [Simpleview CRM](https://www.g2.com/products/simpleview-crm/reviews) Built by the industry for the industry, Simpleview CRM lets you manage all aspects of your destinations or destination organizations in one convenient place. From partner relationships to marketing automation, from meetings and event sales management to collaborating across departments, Simpleview CRM is intuitive and easy to use. **Average Rating:** 3.8/5.0 **Total Reviews:** 11 #### How Do G2 Users Rate Simpleview CRM? - **Has the product been a good partner in doing business?:** 7.3/10 (Category avg: 8.9/10) - **Workflow Capability:** 6.1/10 (Category avg: 8.5/10) - **Contact & Account Management:** 8.1/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 6.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind Simpleview CRM? - **Seller:** [Simpleview](https://www.g2.com/sellers/simpleview) - **Year Founded:** 1991 - **HQ Location:** Tucson, US - **Twitter:** @simpleview 2,752 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=53b20e27d14962a455fc3924f2d5d4700dd4cb5ab56a91606261c9c2416ec765&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F222627%2F&secure%5Burl_type%5D=linkedin_company_website) 308 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Leisure, Travel & Tourism - **Company Size:** 55% Small, 45% Medium #### What Are Recent G2 Reviews of Simpleview CRM? **["Amazing product! I love what they have done with the service"](https://www.g2.com/survey_responses/simpleview-crm-review-5312526)** **Rating:** 5.0/5.0 stars _— Verified User in Airlines/Aviation_ [Read full review](https://www.g2.com/survey_responses/simpleview-crm-review-5312526) **["Act on Best Marketing Automation software we have used for far"](https://www.g2.com/survey_responses/simpleview-crm-review-5081928)** **Rating:** 4.0/5.0 stars _— Satish P._ [Read full review](https://www.g2.com/survey_responses/simpleview-crm-review-5081928) #### What Are G2 Users Discussing About Simpleview CRM? - [What is Simpleview DMS used for?](https://www.g2.com/discussions/what-is-simpleview-dms-used-for) - [‹ Prev‹ Prev](/categories/crm?order=g2_score&page=13&wfoid=2ac0819075.1781108932#product-list) - [1](/categories/crm?order=g2_score&wfoid=2ac0819075.1781108932#product-list) - [2](/categories/crm?order=g2_score&page=2&wfoid=2ac0819075.1781108932#product-list) - … - [10](/categories/crm?order=g2_score&page=10&wfoid=2ac0819075.1781108932#product-list) - [11](/categories/crm?order=g2_score&page=11&wfoid=2ac0819075.1781108932#product-list) - [12](/categories/crm?order=g2_score&page=12&wfoid=2ac0819075.1781108932#product-list) - [13](/categories/crm?order=g2_score&page=13&wfoid=2ac0819075.1781108932#product-list) - 14 - [15](/categories/crm?order=g2_score&page=15&wfoid=2ac0819075.1781108932#product-list) - [16](/categories/crm?order=g2_score&page=16&wfoid=2ac0819075.1781108932#product-list) - [17](/categories/crm?order=g2_score&page=17&wfoid=2ac0819075.1781108932#product-list) - [18](/categories/crm?order=g2_score&page=18&wfoid=2ac0819075.1781108932#product-list) - … - [72](/categories/crm?order=g2_score&page=72&wfoid=2ac0819075.1781108932#product-list) - [73](/categories/crm?order=g2_score&page=73&wfoid=2ac0819075.1781108932#product-list) - [Next ›Next ›](/categories/crm?order=g2_score&page=15&wfoid=2ac0819075.1781108932#product-list) Spotlight Categories [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management) [Mobile Marketing Software](https://www.g2.com/categories/mobile-marketing) [Product Information Management (PIM) Systems](https://www.g2.com/categories/product-information-management-pim) [Retail POS Systems](https://www.g2.com/categories/retail-pos) [Anti Money Laundering Software](https://www.g2.com/categories/anti-money-laundering) Similar Categories - [Sales Compensation](/categories/sales-compensation) - [AI Sales Assistant](/categories/ai-sales-assistant) - [Auto Dialer](/categories/auto-dialer) - [Contract Analytics](/categories/contract-analytics) - [Contract Lifecycle Management (CLM)](/categories/contract-lifecycle-management-clm) - [Contract Management](/categories/contract-management) - [Customer Revenue Optimization](/categories/customer-revenue-optimization) - [E-Signature](/categories/e-signature) - [Field Sales](/categories/field-sales) - [Other Sales](/categories/other-sales) - [Partnerships Management](/categories/partnerships-management) - [PreSales](/categories/presales) - [Quote Management](/categories/quote-management) - [Revenue AI Platforms](/categories/revenue-ai-platforms) - [Revenue Operations & Intelligence (RO&I)](/categories/revenue-operations-intelligence-ro-i) [Browse CRM Themes](/categories/crm/themes) ![Julie Jung](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julie Jung") JJ Researched and written by [Julie Jung](https://research.g2.com/insights/author/julie-jung) Updated March 5, 2025 Customer relationship management (CRM) software is a digital tool designed for businesses to efficiently organize, monitor, and maintain data about their existing and prospective customers. The [best CRM software](https://www.g2.com/articles/best-crm-software) centralizes data from various lead generation, traffic, campaign, and acquisition sources and creates records and profiles. The software has a repository of a complete customer database, which stakeholders use to manage long-term customer contracts and relationships. CRM software enhances customer experience by streamlining customer support, email marketing, sales outreach, and sales cycles. [CRM software](https://learn.g2.com/best-customer-relationship-management-software-tools) can be integrated with [call center infrastructure platforms](https://www.g2.com/categories/call-center-infrastructure-cci), digital marketing services, [ERP systems](https://www.g2.com/categories/erp-systems), [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), marketing automation software, and [CPQ software](https://www.g2.com/categories/cpq) to reduce the risk of data silos and give real-time updates on the customer journey. Customer journey and funnel are categorized into different sub-processes in the CRM software where sales and marketing can access the data, build communication, and drive them forward to final deals. There are many different [types of CRM software](https://learn.g2.com/types-of-crm-software) provide a collection of integrated customer-related functions or all-in-one functionality, such as marketing automation, help desk, e-commerce tools, ERP, project or website management, to replace the need for additional solutions and better serve small and mid-market businesses. Standalone CRM solutions, however, focus primarily on sales-related functions such as contact, account, and pipeline management and do not offer extensive marketing help. The software also has help desk escalation, email automation, sales dispositions, automation workflows, and lead scoring and calling histories to help sales teams navigate to the current lead progress and establish contextual communication. To qualify for inclusion in the CRM category, a product must: - Provide a bounded set of sales-related functions - Provide lead, contact, account, and opportunity management functions - Capture and store sales activities and interactions performed - Consolidate customer history and transactions into a single interface - Track prospects and contacts throughout the sales pipeline - Facilitate communication at all phases of the customer lifecycle - Provide reporting features to track sales performance - Provide workflow automation capabilities to streamline sales processes - Integrate functions into a unifying database and platform Show More * * * ## How Do You Choose the Right CRM Software? ### Everything About CRMs ### CRM software buying insights at a glance [Customer relationship management (CRM) software](https://www.g2.com/categories/crm) strategically manages customer interactions across marketing, sales, service, and analytics functions, using capabilities such as customer data aggregation, workflow automation, and analytics-driven insights. Organizations primarily use CRM software to manage leads, track customer interactions, automate sales pipelines, and centralize customer data. CRM systems range from sales automation tools to specialized solutions tailored for industries such as real estate, finance, or nonprofits. Most CRM solutions are priced per user monthly or annually, averaging approximately $35 per user/month, with free plans for small businesses and premium enterprise solutions reaching up to $3,960 per user/year. If you’re evaluating CRM software, consider your organization's size, desired integrations, pricing transparency, ease of use, feature availability, vendor support quality, and AI capabilities. Essential questions include: - How transparent and scalable is the pricing structure? - What training and onboarding resources are provided? - What integrations are supported, and how user-friendly are they? - How responsive is the vendor to customer support issues? - Does the CRM utilize AI to automate interactions or insights? G2's top-rated CRM systems currently include Salesforce Sales Cloud, HubSpot Sales Hub, ActiveCampaign, ClickUp, and Close. ### What is CRM software? G2 defines [CRM software](https://www.g2.com/categories/crm) as platforms and applications designed to strategically manage and optimize customer interactions across marketing, sales, service, and analytics functions. Effective CRM systems aggregate multiple data sources, automate customer-facing workflows, and offer insights to accelerate sales conversions. Organizations typically source first-party customer data through call center interactions, web-based lead forms, social media engagements, and targeted marketing campaigns. CRM modules then organize this information systematically by demographic attributes, customer interactions, purchasing signals, and conversion potential. CRM tools further simplify sales processes by automating lead nurturing, prospect outreach, and campaign management. These applications provide a centralized system to track deal progression, customer interactions, financial transactions, and post-sale support, delivering a unified, real-time view of the entire customer journey. The CRM market is projected to reach $96.39 billion by 2026, growing at a compound annual growth rate (CAGR) of 10.6% between 2021 and 2026. ([_Source 1_](https://www.g2.com/articles/sales-statistics)) G2 currently covers 785 CRM products, with 9963 reviews published in the last 12 months, making it one of the most reviewed and comprehensive software categories on our platform. ([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies)) ### What are the top reviewed CRM systems on G2? G2 scores the top-rated CRM systems based on a [proprietary algorithm](https://documentation.g2.com/docs/research-scoring-methodologies) that factors in real-user satisfaction ratings and popularity from review data. Here are the five highest-rated CRM products G2 for this category: #### 1. [Salesforce Sales Cloud](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews) - Number of Reviews: 20,244 - Satisfaction: 99 - Market Presence: 99 - G2 Score: 99 #### 2. [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - Number of Reviews: 9,685 - Satisfaction: 99 - Market Presence: 87 - G2 Score: 93 #### 3. [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - Number of Reviews: 3,503 - Satisfaction: 94 - Market Presence: 70 - G2 Score: 82 #### 4. [ClickUp](https://www.g2.com/products/clickup/reviews) - Number of Reviews: 1,507 - Satisfaction: 93 - Market Presence: 70 - G2 Score: 81 #### 5. [Close](https://www.g2.com/products/close/reviews) - Number of Reviews: 1,346 - Satisfaction: 98 - Market Presence: 63 - G2 Score: 81 These rankings are determined by combining verified user ratings and publicly available web search popularity data: - The **Satisfaction Score** measures user satisfaction with software products based on user feedback, review quality, quantity, and recency. It helps buyers easily understand how well a product meets user expectations.([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies)) - The **Market Presence Score** measures a product's prominence in its market. It combines data from G2 user reviews and external sources, focusing primarily on product-specific factors to reflect real-world popularity and vendor influence.([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies)) - G2 ranks products using a unique scoring system called the **G2 Score** , calculated from real user reviews, online data, and social signals. This score makes it easy to compare and evaluate different software products within each G2 category.([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies)) ### CRM software pricing and cost considerations CRM software pricing varies significantly depending on the vendor, scale, complexity, and deployment model. Pricing categories typically include: - Free tier: Basic functionality suitable for startups or small businesses requiring minimal CRM capabilities. - Entry-level and mid-market Tiers: Moderate feature sets with per-user subscription pricing targeted at mid-sized businesses. - Enterprise-level tiers: Comprehensive, highly customizable solutions with extensive support, integrations, advanced analytics, and strategic implementation support. Most CRM software solutions on the market are priced per–user per month, but they can also be offered at annual rates. According to G2 data covering 86 CRM products (245 editions), the average annual license cost is about $415.95, roughly $35 per user per month when paid yearly. Some products offer [free versions](https://www.g2.com/categories/crm/free), while high-end, enterprise-level solutions can cost up to $3,960 per user per year. Organizations should carefully evaluate Total Cost of Ownership (TCO), including hidden costs such as onboarding, integrations, training, and ongoing technical support. For on-premises solutions, factor in hardware, IT resources, and ongoing maintenance. ### Types of CRM software on G2 CRM software solutions typically fall into the following categories, each with distinctive functionalities suited to specific organizational needs: - Sales Automation CRM: Focuses primarily on automating sales processes, enhancing productivity, and streamlining pipeline management. - Analytical CRM: Provides deep data-driven insights, predictive analytics, and customer segmentation through advanced AI-driven reporting. - Industry-Specific CRM: This type of CRM offers specialized features tailored to industry-specific operational requirements. This includes [real estate CRM software](https://www.g2.com/categories/real-estate-crm), [construction CRM software](https://www.g2.com/categories/construction-crm), [financial services CRM software](https://www.g2.com/categories/financial-services-crm), [mortgage CRM software](https://www.g2.com/categories/mortgage-crm), [legal CRM software](https://www.g2.com/categories/legal-crm), [PR CRM software](https://www.g2.com/categories/pr-crm), and [nonprofit CRM software](https://www.g2.com/categories/nonprofit-crm). - [Social CRM](https://www.g2.com/categories/crm/f/social-network-integration): Captures and manages customer interactions from social media channels, facilitating seamless cross-platform engagement. - [Mobile CRM](https://learn.g2.com/mobile-crm): Enables sales and marketing teams to access CRM capabilities via mobile apps, supporting productivity on the go. - [All-in-One CRM](https://www.g2.com/categories/crm/f/all-in-one): Combines multiple CRM functions into a unified platform, eliminating the need for disparate applications. This software supplants the need for broken software chains like standalone [ERPs](https://www.g2.com/categories/erp-systems) or [human capital management systems (HCMs)](https://www.g2.com/categories/hcm-software). - [Standalone CRM](https://www.g2.com/categories/crm/f/standalone): Operates independently without requiring extensive integration into an existing tech ecosystem. Often found in small or mid-sized businesses that prefer simpler setups. - Cloud-based CRM: Delivers scalable and secure solutions through cloud infrastructure, reducing IT complexity and promoting agile growth. - [Small Business CRM](https://www.g2.com/categories/crm/small-business): This type of CRM provides accessible, intuitive CRM tools specifically designed for smaller organizations with straightforward deployment and lower costs. ### Top CRM software features rated by G2 reviewers There is no [best CRM software](https://learn.g2.com/best-customer-relationship-management-software-tools) for everyone. Different CRM features within CRM software can help users in a few ways: - Contact & account management: Store customer data and manage interactions centrally. - Opportunity & pipeline management: Track sales deals through each stage from lead to close. - Task & activity management: Schedule tasks, assign deadlines, and track activities. - Lead management: Capture, qualify, and manage leads throughout the sales process - Email marketing & campaign management: Create, launch, and measure email and multi-channel campaigns. - Reporting & dashboards: Visualize performance and trends through intuitive dashboards and customizable reports. - Mobile & social integration: Access CRM on mobile devices; engage customers through social media channels. - Workflow automation: Automate repetitive tasks and streamline business processes. - Customer support & case management: Track and resolve customer inquiries and issues effectively. - Integration capabilities: Seamlessly integrate CRM with other essential software and business systems. - AI capabilities: Use generative AI to automate text creation and enhance customer interactions. ### Top CRM software benefits identified by G2 reviewers Effective CRM implementation can yield multiple strategic business benefits, including: **Enhanced customer insights:** CRM systems consolidate interaction data for deeper customer understanding, enabling personalized engagements and proactive sales efforts. _“It consolidates all customer data onto a single platform, tracking the entire customer journey within our system through a single interface. This includes all interactions from the initial point of contact, whether inbound or outbound, through marketing or direct sales, to the final outcome of either a closed win or closed loss.”_ - [Akshay S., Sales Development Manager](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews/salesforce-sales-cloud-review-10680560). **Improved revenue growth:** CRM tools support targeted marketing campaigns, streamline lead management, and accelerate sales processes that drive increased revenue. _“The tool helps me keep track of leads, follow-ups, and client interactions without things slipping through the cracks.”_ - [Chelsea D., CEO](https://www.g2.com/products/hubspot-sales-hub/reviews/hubspot-sales-hub-review-10856634). **Optimized productivity and efficiency:** CRM software automates repetitive tasks, minimizing manual intervention and freeing staff to focus on high-value strategic activities. “_The automation features save us a ton of time by cutting out manual data entry and follow-ups. This means we can focus more on growing the business and less on chasing details, which has definitely helped our team stay more productive and organized._” - [Byron S., VP, SFDC & Data Administration](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews/salesforce-sales-cloud-review-10275142). **Improved collaboration and transparency:** CRM solutions offer centralized visibility into customer journeys, facilitating cross-functional collaboration and aligning sales and marketing efforts. _“The tool allows us to have transparency and a centralized location for all of our staff to store the information we need to help the customers.”_ - [Ryan L](https://www.g2.com/products/close/reviews/close-review-8802552). ### Top CRM systems challenges identified by G2 reviewers Implementing CRM software often presents specific challenges that can impact overall success. Analyzing G2 user reviews reveals frequent issues, including pricing concerns, complexity of user experience, limited or underdeveloped features, inadequate customer support, and integration limitations. Here are the most common hurdles users face, along with practical advice to address them: **1. Cost concerns:** Reviewers frequently identify high or unclear pricing as a barrier, particularly with enterprise-level CRM systems, making affordability an ongoing concern, especially for small or mid-sized businesses. - **Essential questions to ask your CRM vendor:** How is your pricing structured, and what exactly is included in each tier? Are there additional costs for adding users, premium features, or customer support? - **How to overcome the challenge:** Seek transparency from vendors upfront and consider scalable solutions or tiered pricing options that align costs with your business growth. **2. Steep learning curve:** CRM software often introduces unfamiliar workflows, resulting in slow adoption or even resistance within teams accustomed to different processes. - **Essential questions to ask your CRM vendor:** What training programs or onboarding resources do you provide? How do you help teams transition smoothly from their existing processes? - **How to overcome the challenge:** To facilitate an easier transition, opt for CRM solutions that offer comprehensive onboarding materials, continuous training, and strong vendor support. **3. Limited or underdeveloped features:** Many CRM users express disappointment regarding missing or insufficiently developed functionality, limiting effectiveness in critical business scenarios. - **Essential questions to ask your CRM vendor:** Can you outline your current features and upcoming development roadmap? How responsive are you to customer feedback when prioritizing new features? - **How to overcome the challenge:** Prioritize CRM providers who are transparent about feature availability and future development, ensuring alignment with your essential business needs. **4. Support and reliability issues:** Users commonly cite inadequate customer support, slow response times, or unreliable systems as major pain points negatively affecting daily operations. - **Essential questions to ask your CRM vendor:** What support channels are available, and what are your average response and resolution times? Do you provide clearly defined Service Level Agreements (SLAs)? - **How to overcome the challenge:** Evaluate vendors based on proven reliability and responsive customer support. Clarify expectations with detailed SLAs. **5. Integration limitations:** CRM solutions can become less effective when integration with existing tools is difficult, limited, or complex, reducing overall productivity. - **Essential questions to ask your CRM vendor:** What integrations do you currently support, and how complex is the setup process? Do you assist customers with integrations and troubleshooting? - **How to overcome the challenge:** Choose CRM software with robust, user-friendly integrations. Confirm compatibility with essential tools early in the evaluation process. ### What is CRM software used for? Analysis of CRM software reviews reveals the following common scenarios: - **Lead management & tracking:** Businesses use CRM tools to capture, qualify, assign, and monitor leads throughout the sales funnel, ensuring leads never slip through the cracks. - **Centralized customer & contact data:** Reviewers say CRM solutions help store all customer interactions and communications in one centralized system, ensuring multiple departments access accurate, up-to-date records without duplication. - **Pipeline & deal management:** CRM applications organize sales opportunities clearly by stage, value, and timeline, allowing sales teams to prioritize deals and forecast revenue effectively - **Collaborative account & case management:** Reviewers say CRM platforms simplify customer support by enabling multiple stakeholders to collaborate on customer inquiries, case management, and issue resolution, keeping all communication records linked and up-to-date. ### Who uses CRM systems? CRM software users span various roles, from senior executives to frontline sales and marketing professionals. Based on G2 reviewer demographics, typical users include CEOs, owners, founders, account executives, directors, and managers. Common industries include computer software, marketing and advertising, information technology, financial services, and real estate. ### Common CRM software integrations We analyzed extensive user-review data to identify common software categories users frequently integrate with CRM: - **Marketing automation software:** Integrating CRM software with [marketing automation tools](https://www.g2.com/categories/marketing-automation) allows businesses to automate email campaigns, streamline lead nurturing, and enhance lead scoring capabilities. - **Email & calendar tools:** CRM integrations with [popular email](https://www.g2.com/categories/email) and [calendar platforms](https://www.g2.com/categories/calendar-software) help centralize communication, appointments, and contact management, providing a unified view of customer interactions. - **Workflow and custom integration tools:** Flexible integrations using APIs and [workflow automation tools](https://www.g2.com/categories/workflow-management) enable businesses to synchronize CRM data seamlessly across multiple applications, enhancing operational efficiency. - **Collaboration & communication platforms:** Connecting CRM tools with [internal collaboration and messaging platforms](https://www.g2.com/categories/internal-communications) facilitates instant communication, simplifies meeting scheduling, and enhances internal team coordination. - **Website and lead capture software:** Integrating CRM apps with website and [form-building software](https://www.g2.com/categories/online-form-builder) allows real-time lead capture, automated follow-ups, and personalized customer engagement directly from web-based interactions. ### What's the best CRM app for small business owners? For [small business owners](https://www.g2.com/categories/crm/small-business), I recommend exploring CRM apps specifically designed for small and medium-sized businesses (SMBs) as they focus on ease of use and cost-effectiveness, such as:  1. [Microsoft Dynamics CRM](https://www.g2.com/products/dynamics-365-sales/reviews) offers a robust solution to boost sales productivity and marketing effectiveness with social insights, business intelligence, and campaign management. It provides both on-premises and cloud solutions, with mobile CRM apps for on-the-go management. 2. [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) is tailored for small to medium-sized businesses, providing a 360-degree customer view. It optimizes sales, support, and marketing touch-points with AI-powered tools and robust automation to enhance customer experiences across various channels. 3. [BSI Software](https://www.g2.com/products/bsi-software/reviews) delivers a comprehensive platform for the digitalization of customer relationships, with a strong CRM system supporting industries like banking, insurance, and energy. It emphasizes a 360° customer view and uses AI to improve processes and customer interactions. ### What CRM is the best for e-commerce platforms? The best CRM software for eCommerce platforms depends on your business size, sale volume, and integration needs. With that in mind, here are some top choices to support your business based on G2 reviews: 1. [HighLevel](https://www.g2.com/products/highlevel/reviews): An all-in-one Sales & Marketing CRM with CRM, Email, 2-way SMS, consolidated messaging, outbound calling, and more. 2. [Close](https://www.g2.com/products/close/reviews): A CRM designed to help small, scaling businesses close deals fast with built-in communication, automation, and reporting tools. 3. [Agile CRM](https://www.g2.com/products/agile-crm/reviews): A fully integrated CRM with sales tracking, contact management, marketing automation, and telephony. ### Future of CRM software - **AI-driven insights and predictive analytics:** CRM platforms increasingly leverage AI and machine learning to process vast customer data, predict behaviors, and recommend the next best actions. ([_Source 3_](https://www.sap.com/india/products/crm/what-is-crm/crm-technology-trends.html)) This helps teams identify high-value leads, reduce churn, and personalize communications. Predictive analytics accelerate sales cycles and improve marketing campaign targeting. AI-powered insights also automate manual tasks, allowing teams to focus on strategic interactions rather than data entry. - **Omnichannel engagement and conversational interfaces:** Businesses are meeting customers on their terms, whether via chat, social media, or voice assistants. CRMs of the future will integrate new channels effortlessly and use conversational AI to streamline interactions. ([_Source 4_](https://solutionsmetrix.com/article/top-crm-trends-2024/)) - **Deeper IoT integration for real-time engagement:** With the rise of IoT (smart devices, wearables, sensors), next-generation CRMs will sync with real-time data streams. ([_Source 3_](https://www.sap.com/india/products/crm/what-is-crm/crm-technology-trends.html)) This will enable proactive customer service, automated triggers for maintenance or support, and personalized product recommendations based on real-world usage. ### CRM Software FAQs ### Most Popular FAQs #### **Which CRM Software has the best reviews?** Based on verified user ratings across thousands of reviews, these CRM platforms consistently earn top marks for overall satisfaction: - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — A widely adopted CRM known for its clean interface, cross-team collaboration tools, and strong alignment between sales and marketing workflows. - [HighLevel](https://www.g2.com/products/highlevel/reviews) — An all-in-one platform built for agencies and small businesses, praised for its automation capabilities, multi-channel communication tools, and competitive pricing. - [Close](https://www.g2.com/products/close/reviews) — A sales-focused CRM built for speed and simplicity, highly rated by outbound teams for its integrated calling, SMS, email, and intuitive lead management. - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — A pipeline-centric CRM recognized for its visual deal management, ease of use, and robust integration ecosystem. #### **What is CRM software used for?** CRM (Customer Relationship Management) software is a tool that helps businesses organize, track, and manage their interactions with leads, prospects, and customers in one centralized platform. At its core, CRM software solves the problem of scattered customer data by consolidating contact records, communication history, sales pipeline stages, and task management into a single system. Users across industries rely on CRM software to automate follow-up sequences, reduce manual data entry, manage deal pipelines, generate performance reports, and improve response times. Beyond basic contact management, modern CRM platforms increasingly incorporate email and SMS marketing, AI-powered assistants, chatbots, and workflow automation — making them the operational backbone of sales, marketing, and customer support teams alike. #### **What is the best cloud-based CRM for the service industry?** Cloud-based CRM tools built for service-oriented businesses prioritize scheduling, client communication, and workflow visibility. The following options earn strong marks from service industry users: - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — A cloud-native CRM that centralizes client outreach, deal tracking, and email sequences, making it a practical choice for service teams managing ongoing client relationships. - [HighLevel](https://www.g2.com/products/highlevel/reviews) — A cloud-based platform popular with service-based agencies that need integrated appointment booking, reputation management, and automated client follow-up under one subscription. - [OctopusPro](https://www.g2.com/products/octopuspro/reviews) — A field service management and CRM platform designed for mobile and on-site service businesses, offering ticketing, scheduling, and customizable workflow tracking. - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — A hosted CRM with strong pipeline visualization tools, activity reminders, and integration capabilities suited for service businesses managing multiple client engagements. #### **What is the best CRM solution with marketing automation features?** The strongest CRM platforms with embedded marketing automation go beyond basic contact management to support full campaign execution, lead nurturing, and cross-channel outreach. Top options include: - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Offers tightly integrated sales and marketing tools including email sequences, deal tracking, and web visit tracking, with an interface designed for non-technical users. - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — A CRM and marketing automation platform built around flexible workflow builders, enabling businesses to automate complex multi-step email and SMS campaigns with conditional logic. - [HighLevel](https://www.g2.com/products/highlevel/reviews) — An all-in-one platform that combines CRM, email, SMS, social media automation, funnel building, and AI voice agents, purpose-built for marketing agencies managing multiple clients. - [EngageBay All-in-One Suite](https://www.g2.com/products/engagebay-all-in-one-suite/reviews) — An affordable CRM suite that consolidates email marketing, contact management, landing page creation, and support ticketing in a single interface. #### **What is the best CRM for beginners?** New CRM users consistently prioritize ease of setup, guided onboarding, and an interface that doesn't require technical expertise. The following platforms earn high marks for accessibility among first-time CRM users: - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — Frequently cited by new users for its intuitive visual pipeline, clean drag-and-drop interface, and short onboarding curve — users routinely describe going live within a day. - [CRMOne](https://www.g2.com/products/crmone/reviews) — A straightforward CRM praised for quick setup and a responsive support team that helps new teams get organized with minimal friction. - [Nutshell](https://www.g2.com/products/nutshell/reviews) — Known for its simple, navigable interface, extensive learning resources, and live webinars that help users new to CRM get up to speed quickly. - [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — A lightweight CRM designed as an entry point into the Zoho ecosystem, offering pipeline management and contact organization with minimal setup complexity. ### Small Business FAQs #### **What is the most affordable CRM software for SMBs?** For small and medium-sized businesses, the best CRM at an affordable price point balances essential functionality with low total cost of ownership. These platforms consistently earn recognition from SMB users on a budget: - [EngageBay All-in-One Suite](https://www.g2.com/products/engagebay-all-in-one-suite/reviews) — One of the most cost-effective all-in-one platforms for small businesses, offering CRM, email marketing, and support features at a price point that rivals far more limited tools. - [CRMOne](https://www.g2.com/products/crmone/reviews) — Frequently highlighted by SMB users for delivering core CRM and automation features at a price that competes favorably with enterprise-tier alternatives. - [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — A purposefully lean and affordable CRM built for small teams, offering pipeline management, contact tracking, and the ability to scale into the broader Zoho ecosystem as needs grow. - [Nutshell](https://www.g2.com/products/nutshell/reviews) — A moderately priced CRM that small businesses frequently choose for its clean UI, fast implementation, and value relative to more expensive mid-market platforms. #### **What is the best CRM software for startups?** Startups need a CRM that can be implemented quickly, scales with growth, and doesn't require a dedicated admin to maintain. These platforms are well-suited for early-stage teams, and you can explore the full [SMB CRM software](https://www.g2.com/categories/crm?segment=small-business) category on G2 for a complete view of top-rated options: - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — A popular choice among startups for its free tier, ease of use, and the ability to grow into more advanced sales and marketing automation as the team scales. - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — Startup founders and small sales teams frequently cite Pipedrive's visual pipeline and quick setup as a practical way to get deal tracking in place immediately. - [Close](https://www.g2.com/products/close/reviews) — Built specifically for sales-first startups, Close consolidates calling, emailing, and SMS in one interface with a fast onboarding experience and no-bloat feature set. - [EngageBay All-in-One Suite](https://www.g2.com/products/engagebay-all-in-one-suite/reviews) — Startup users appreciate its low cost and all-in-one approach to managing contacts, automating outreach, and handling support tickets without adding additional tools. #### **Which CRM software is the most user-friendly for startups?** Ease of use is critical for lean startup teams where no one has the bandwidth for weeks of onboarding. Among the CRM platforms reviewed, these earn the highest usability marks from small-team users: - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — Consistently cited for its visual, drag-and-drop pipeline and minimal learning curve, making it one of the most accessible CRMs for teams adopting their first dedicated sales tool. - [CRMOne](https://www.g2.com/products/crmone/reviews) — Startup users highlight how quickly their teams got comfortable with the interface, with most reporting same-day or next-day adoption without formal training. - [Nutshell](https://www.g2.com/products/nutshell/reviews) — Praised for a clean, distraction-free interface and a responsive support team that guides new users through setup and configuration challenges. - [folk](https://www.g2.com/products/folk-folk/reviews) — A CRM built around a modern, Notion-inspired interface that resonates strongly with startup founders and small teams who find traditional CRMs overly complex. #### **What is the best CRM for small teams in financial services?** Financial services firms at the small business level need a CRM that can reliably track client accounts, log correspondence, and support compliance-adjacent record-keeping. You can browse the full [small business CRM software](https://www.g2.com/categories/crm?segment=small-business) landscape on G2 to compare options by industry: - [Maximizer](https://www.g2.com/products/maximizer/reviews) — A CRM used by financial advisors and insurance professionals, valued for its robust contact-to-account lifecycle tracking, task scheduling for renewals, and detailed client record storage. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Widely used in financial services SMBs for managing client outreach, tracking deal pipelines, and aligning sales and marketing communication in a single platform. - [Close](https://www.g2.com/products/close/reviews) — Used by small financial services sales teams for its speed of entry, multi-channel outreach, and streamlined lead management without unnecessary complexity. - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — Adopted by small financial services teams for its intuitive pipeline management and integration flexibility with quoting and productivity tools. #### **What CRM tools are best suited for solo business owners and freelancers?** Solo operators and freelancers need a CRM that's fast to set up, low-maintenance, and handles the essential tasks of contact management and follow-up without requiring a team to administer it. The following platforms see strong adoption among single-person operations, and you can explore the full [small business CRM](https://www.g2.com/categories/crm?segment=small-business) category for additional options: - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — A top pick among freelancers and solo sales professionals for keeping deal pipelines organized without requiring daily admin overhead. - [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — Built explicitly for solopreneurs and micro-businesses, prioritizing simplicity and a flat-rate pricing model that avoids the per-feature upgrade cycle common in larger platforms. - [folk](https://www.g2.com/products/folk-folk/reviews) — A modern, lightweight CRM designed around relationship management that resonates strongly with founders and freelancers who rely heavily on LinkedIn and email for outreach. - [Nutshell](https://www.g2.com/products/nutshell/reviews) — Solo users highlight Nutshell's ease of implementation and task-based reminders as core value drivers for staying organized without dedicated CRM support. ### Enterprise FAQs #### **What is the best-rated CRM software for tech enterprises?** Technology enterprises require a CRM with deep customization, scalable architecture, and strong developer ecosystems. These platforms earn the highest marks from enterprise tech buyers, and you can explore the full [enterprise CRM software](https://www.g2.com/categories/crm?segment=enterprise) category on G2: - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — The market's most recognized enterprise CRM, built for large tech organizations that require custom objects, complex automation, AI-driven sales assistance, and broad ecosystem integrations. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Increasingly adopted by mid-to-large tech companies for its accessible interface, cross-functional deal visibility, and tight alignment between marketing and sales data. - [Creatio](https://www.g2.com/products/creatio/reviews) — A no-code-first CRM platform valued by enterprise tech teams for its powerful marketing suite, flexible workflow automation, and deep customization without requiring developer resources. - [NetSuite](https://www.g2.com/products/netsuite/reviews) — An enterprise-grade platform that combines CRM capabilities with ERP, finance, and inventory management, making it a strong fit for tech companies that need unified business operations. #### **What is the most reliable CRM software tool for enterprises?** Enterprise buyers prioritize uptime, data integrity, and consistent performance at scale. Among platforms with significant enterprise user bases in this review dataset, the following earn recognition for reliability: - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — Long the enterprise reliability benchmark, Salesforce is recognized for centralized data management, extensive uptime infrastructure, and a mature ecosystem of support and implementation partners. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Enterprise teams frequently cite HubSpot's consistent platform availability, predictable performance, and strong user permissions and admin controls. - [Creatio](https://www.g2.com/products/creatio/reviews) — Enterprise users highlight Creatio's stability across large user deployments, noting its hosted and on-premise options and continuous platform enhancements as drivers of long-term confidence. - [NetSuite](https://www.g2.com/products/netsuite/reviews) — Trusted by enterprises for housing critical business data across CRM, financials, and operations in a single auditable system, with robust case-based support infrastructure. #### **What is the best-reviewed CRM software for enterprise app integration?** Integration depth is a top evaluation criterion for enterprise CRM buyers managing complex tech stacks. These platforms stand out for their integration ecosystems, and you can explore the [enterprise CRM software](https://www.g2.com/categories/crm?segment=enterprise) category on G2 for in-depth comparison: - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — Salesforce's AppExchange and native API infrastructure make it a top choice for enterprises requiring integration with ERP, marketing, service, and analytics platforms at scale. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Enterprise users praise HubSpot's native integrations and marketplace ecosystem for connecting sales data across business intelligence, email, and communication tools. - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — Recognized for strong third-party integrations including Salesforce and Zapier, making it a practical choice for enterprises embedding CRM and marketing automation into broader workflows. - [Creatio](https://www.g2.com/products/creatio/reviews) — Enterprise reviewers highlight Creatio's flexible integration framework and no-code tooling as differentiators for connecting CRM processes with legacy and third-party systems. #### **What is the best enterprise CRM for customer success teams?** Customer success functions within enterprise organizations require a CRM layer that goes beyond pipeline management — one that tracks client health, onboarding progress, and renewal timelines. You can browse the full [enterprise CRM software](https://www.g2.com/categories/crm?segment=enterprise) category on G2 for a complete list of top-rated options: - [Planhat](https://www.g2.com/products/planhat/reviews) — Purpose-built for enterprise customer success teams, Planhat manages the full post-sale lifecycle from onboarding through renewal with health scoring, timeline management, and proactive account planning tools. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Enterprise customer success teams use HubSpot for cross-department deal visibility and contact management, particularly in environments where CS and sales operate from shared data. - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — Used by enterprise CS teams that need deep customization and integration to map complex customer journeys, connect service records, and track success metrics across accounts. - [SuperOffice CRM](https://www.g2.com/products/superoffice-crm/reviews) — An enterprise CRM that centralizes account information, customer contracts, and support requests, earning high marks from administrators for its configurability and clean information architecture. #### **What is the best enterprise CRM with AI capabilities?** AI functionality in enterprise CRM has moved from differentiator to expectation, spanning predictive analytics, automated outreach, intelligent forecasting, and virtual sales assistants. The following platforms lead on AI maturity within the enterprise segment reviewed here, and you can explore the [enterprise CRM](https://www.g2.com/categories/crm?segment=enterprise) category on G2 for the latest AI feature comparisons: - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — Salesforce's native AI layer, Einstein, delivers predictive lead scoring, automated data capture, and conversational AI for enterprise sales teams operating at scale. - [Creatio](https://www.g2.com/products/creatio/reviews) — Enterprise users highlight Creatio's rapidly expanding AI capabilities integrated within its no-code workflow environment, enabling smarter automation without developer dependency. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — HubSpot has embedded AI across email tracking, deal predictions, and content assistance — features enterprise teams are actively incorporating into daily sales workflows. - [HighLevel](https://www.g2.com/products/highlevel/reviews) — Reviewers in tech-oriented agencies highlight HighLevel's AI voice employee and AI-driven workflow features as a meaningful competitive advantage, particularly for teams managing high volumes of inbound and outbound communication. ### Sources 1. [73+ Sales Statistics To Achieve Business Targets in 2024](https://www.g2.com/articles/sales-statistics), G2 2. G2 reviews data: G2 reviews are sourced from verified software users and factor in satisfaction ratings, market presence, and real-time popularity data. Rankings in this guide are based on an analysis of G2 user reviews published within the last 12 months. For more details, read [G2’s full scoring methodology](https://documentation.g2.com/docs/research-scoring-methodologies). 3. [CRM technology trends](https://www.sap.com/india/products/crm/what-is-crm/crm-technology-trends.html), SAP 4. [Keeping Up to Date with CRM Trends in 2025: Here’s What to Expect](https://solutionsmetrix.com/article/top-crm-trends-2024/)​, Solutions Metrix Last Updated on 04/20/2026 _Written and researched by _[_Blue Bowen_](https://research.g2.com/insights/author/blue-bowen) _Reviewed and edited by _[_Sinchana Mistry_](https://www.linkedin.com/in/sinchana-mistry95/)