Reelo Reviews & Product Details

I love how Reelo effectively solves our retention marketing challenges through the creation of loyalty programs and the automation of WhatsApp marketing messages, which have been instrumental in helping our restaurant business retain customers. I find the dashboard incredibly informative, as it provides various KPIs that allow us to better understand our customers and the effectiveness of our retention marketing strategies. Reelo's ability to segment the customer base is a standout feature, enabling us to send targeted WhatsApp campaigns to each segment, which enhances our marketing efforts. The feature that facilitates the collection of customer feedback and directs them to our Google page is invaluable for gathering public reviews. I also appreciate the data collection feature on how customers discover our business, as this information is crucial for understanding and enhancing our brand's visibility. Furthermore, the easy-to-use interface and integration with billing software, specifically Petpooja, make daily operations smoother. The initial setup was straightforward, and although WhatsApp number integration took some time, the guidance provided was helpful. Review collected by and hosted on G2.com.

Their service can be improved as they take time to resolve tickets, and there is no clear timeline for resolution. In addition, their customer support number often doesn’t work, or nobody responds, which is frustrating. Although my account manager responds immediately in such situations, the regular customer service is lacking. The WhatsApp number integration takes time, and I faced difficulty in integrating SMS through our header, which Reelo was unable to accomplish. Review collected by and hosted on G2.com.

Reelo is very useful for building customer loyalty and engaging repeat guests. It makes capturing customer data easy, helps run structured campaigns, and improves communication with regular customers. Overall, it supports better retention and guest relationship management in a simple and practical way. Review collected by and hosted on G2.com.

Reports can be more detailed and insightful. There is also scope for better technical and operational support, along with more proactive ideas and suggestions from the team to help maximise the platform’s potential. Review collected by and hosted on G2.com.

When it comes about loyalty and CRM, Reelo seems one of them. Business always needs campaigning and marketing and at the same time Reelo makes the job easy through automated loyalty. It drives customers through rewards and cost reduction. One of its key strength lies in cost reduction by turning customers to promoters, moving ahead Reelo catches attention by its user friendly and simple interface. Review collected by and hosted on G2.com.

In the initial phase app needs enhanced interface and customization which disappoints user. Review collected by and hosted on G2.com.

I like Reelo best for its Marketing features, Loyalty Program, and easy-to-follow Tutorials that help in engaging customers and improving business growth. Review collected by and hosted on G2.com.

I dislike that customer support is slow, data import is complicated, and Reelo seems to focus more on the restaurant industry rather than other retail businesses. Review collected by and hosted on G2.com.

Reelo makes customer loyalty easy and effective. The reward points system encourages repeat customers, and the automated messages help us stay connected with shoppers at the right time. Very simple to use and perfect for retail stores. Review collected by and hosted on G2.com.

Support for Tamil language in automated messages would be a great addition. Review collected by and hosted on G2.com.

Customer insights, user interface for sending WhatsApp campaigns and tracking redemption Review collected by and hosted on G2.com.

Software is glitchy, server downtime impacted accurate data reporting, integration with our POS (LUCID) is not good. Review collected by and hosted on G2.com.

Friendly software easy to understand. Friendly Review collected by and hosted on G2.com.

There are several issues I've encountered, including problems with integration, as well as difficulties with entering date and birth time information. Additionally, I am unable to add a Google link, and there is a persistent problem with the header. Review collected by and hosted on G2.com.

What I like most about Reelo is how it makes rewarding customers simple and effective, helping me keep customers coming back and boosting sales by tracking their activity easily. Review collected by and hosted on G2.com.

Sometimes, Reelo’s features can feel a bit limited if you want highly customized loyalty programs, and occasionally the setup process takes longer than expected. Review collected by and hosted on G2.com.

The best part is their customer support system. They are very supportive. Review collected by and hosted on G2.com.

Some issues related to data management was observed (though it was promptly corrected with customer care support). Review collected by and hosted on G2.com.

The best part is dashboard. It gives you all the necessary data required Review collected by and hosted on G2.com.

Reports are great but can be improved on the system Review collected by and hosted on G2.com.