--- title: Reelo Reviews meta_title: 'Reelo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 21 reviews by the users' company size, role or industry to find out how Reelo works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 21 scale: '5' date_modified: '2026-06-26' parent_category: name: Demand Generation url: https://www.g2.com/categories/demand-generation --- # Reelo Reviews **Vendor:** Reelo **Category:** [Loyalty Management Software](https://www.g2.com/categories/loyalty-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 21 ## About Reelo Reelo is a smart customer engagement and marketing platform for Restaurant and Retail businesses. It helps businesses to be in touch with their customer with Loyalty program, WhatsApp campaigns, referral program and much more. ## Reelo Pros & Cons **What users like:** - Users value the **ease of use** of Reelo, finding it simple to implement for enhancing customer engagement. (7 reviews) - Users highlight the **automation features** of Reelo, making customer loyalty management and campaign execution seamless and effective. (4 reviews) - Users value the **user-friendly interface** of Reelo, simplifying loyalty program management and enhancing overall marketing efficiency. (4 reviews) - Users value Reelo's **automation features** for enhancing customer loyalty and streamlining marketing efforts effortlessly. (3 reviews) - Users find Reelo to be **easy to understand and user-friendly** , enhancing customer loyalty and marketing efficiency effortlessly. (3 reviews) - Engagement Increase (3 reviews) - Sales Growth (3 reviews) - Simplicity (3 reviews) - User-Friendly (3 reviews) - Customer Acquisition (2 reviews) **What users dislike:** - Users report **data management issues** including integration problems and complicated data import processes affecting overall satisfaction. (3 reviews) - Users face challenging **integration difficulties** with Reelo, leading to frustrated experiences and inconsistent functionality. (3 reviews) - Users face significant **integration issues** with Reelo, causing frustration and delays in accessing essential features. (3 reviews) - Users experience **poor customer support** with slow response times, unresolved tickets, and limited assistance beyond the restaurant sector. (3 reviews) - Users face **data accessibility issues** with Reelo, finding data import complicated and customer support response slow. (2 reviews) - Lack of Customization (2 reviews) - Users find Reelo's **limited customization** frustrating for creating tailored loyalty programs, impacting their overall experience. (2 reviews) - UX Improvement (2 reviews) - Buggy Features (1 reviews) - Bug Issues (1 reviews) ## Reelo Reviews ### 1. UNDISPUTED LORD OF LOYALTY PROGRAM IN F&B **Rating:** 5.0/5.0 stars **Reviewed by:** FINX C. | That marketing guy, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Reelo?** I find Reelo incredibly helpful for managing loyalty and automation campaigns, as well as WhatsApp campaigns. The ease of using Reelo and the support from the Reelo team have been great. The QR codes feature, although still underappreciated, is excellent for circulating offers. I also appreciate the WhatsApp templates and messages, which keep guests informed about their rewards, making operations smoother. Plus, the initial setup of Reelo was very easy. **What do you dislike about Reelo?** I don't like the feedback template and single QR Code for all memberships. At times, we want to keep different memberships for students, employees, etc., but they can see wallet and memberships all through one QR. It makes it convenient but at times, we don't want certain offers to be disclosed to all guests. **What problems is Reelo solving and how is that benefiting you?** I use Reelo for tracking, data collection, and retention through loyalty. It simplifies operations with WhatsApp templates, informing guests about rewards. QR Codes are great for circulating offers and end-to-end funnel tracking. ### 2. Excellent Loyalty & Customer Engagement Platform **Rating:** 5.0/5.0 stars **Reviewed by:** parth s. | Store Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Reelo?** The software is very useful for my business, and the team’s support was absolutely amazing. Every query I had was resolved. **What do you dislike about Reelo?** I haven’t fully used the software yet, but I’m confident there are no downsides. **What problems is Reelo solving and how is that benefiting you?** I’m having problems because there’s no customer tracking, which would really help my business. I need a way to track lost customers and loyal customers so I can offer discounts and provide better service to retain them. ### 3. Reelo Helps Drive Repeat Customers Effectively 🚀 **Rating:** 4.0/5.0 stars **Reviewed by:** Aman S. | MIS Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Reelo?** What I like most about Reelo is how easy it is to run personalized campaigns and bring repeat customers back through automated marketing and loyalty features. **What do you dislike about Reelo?** Sometimes campaign customization and analytics could be more detailed and flexible for deeper performance tracking. **What problems is Reelo solving and how is that benefiting you?** Reelo helps in bringing back repeat customers through automated marketing, loyalty, and personalized campaigns, which increases customer retention and overall revenue for the business. ### 4. Well-Designed Program with Helpful, Responsive Staff **Rating:** 5.0/5.0 stars **Reviewed by:** Satya Prakash P. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2026 **What do you like best about Reelo?** Well designed program and helpful active staff to guide and quickly solce any issues with integration **What do you dislike about Reelo?** Nothing, it had minor integration issues with our current billimg software but was fixed. **What problems is Reelo solving and how is that benefiting you?** Provides multiple ways to capture business customer data to optimize marketing and promotion spend. ### 5. Powerful Retention with Room for Support Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Reelo?** I love how Reelo effectively solves our retention marketing challenges through the creation of loyalty programs and the automation of WhatsApp marketing messages, which have been instrumental in helping our restaurant business retain customers. I find the dashboard incredibly informative, as it provides various KPIs that allow us to better understand our customers and the effectiveness of our retention marketing strategies. Reelo's ability to segment the customer base is a standout feature, enabling us to send targeted WhatsApp campaigns to each segment, which enhances our marketing efforts. The feature that facilitates the collection of customer feedback and directs them to our Google page is invaluable for gathering public reviews. I also appreciate the data collection feature on how customers discover our business, as this information is crucial for understanding and enhancing our brand's visibility. Furthermore, the easy-to-use interface and integration with billing software, specifically Petpooja, make daily operations smoother. The initial setup was straightforward, and although WhatsApp number integration took some time, the guidance provided was helpful. **What do you dislike about Reelo?** Their service can be improved as they take time to resolve tickets, and there is no clear timeline for resolution. In addition, their customer support number often doesn’t work, or nobody responds, which is frustrating. Although my account manager responds immediately in such situations, the regular customer service is lacking. The WhatsApp number integration takes time, and I faced difficulty in integrating SMS through our header, which Reelo was unable to accomplish. **What problems is Reelo solving and how is that benefiting you?** I find Reelo enhances customer retention with loyalty programs and automated WhatsApp messages. Its dashboard provides key customer insights, helping segment audiences effectively, and facilitates feedback collection. Integration with billing software is seamless, although customer service response time can be improved. ### 6. Helpful Loyalty & Sales Analytics, but Point Redemptions Can Be Glitchy **Rating:** 4.5/5.0 stars **Reviewed by:** Rimpi S. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2026 **What do you like best about Reelo?** Reelo is helpful to get loyal customers and get good analytics on the sales **What do you dislike about Reelo?** It’s nice there’s nothing that needs to be changed **What problems is Reelo solving and how is that benefiting you?** Reelo has great back end support and I get to fix a schedule meeting with them at any time convient to me and thy provide me a solution ### 7. Useful for Loyalty Programs but Needs Stability **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Reelo?** I absolutely love the UI, which makes it a lot easier for someone to understand how to use and what to do with it, including the campaigns bit of it. I also love the daily round-up, and Reelo seems very useful to me. **What do you dislike about Reelo?** I think there are quite a few glitches here and there that need constant back and forth with the team, for example importing all historic data etc. Not so easy, there was a lot of back and forth with team members. **What problems is Reelo solving and how is that benefiting you?** I use Reelo for loyalty points and feedback and to offer memberships. It makes it easier to understand and execute campaigns. ### 8. The Best Customer Retention Software I’ve Used **Rating:** 5.0/5.0 stars **Reviewed by:** Lavdeep C. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Reelo?** It’s the best customer retention software I’ve used. **What do you dislike about Reelo?** I don’t have any dislikes about Reelo app **What problems is Reelo solving and how is that benefiting you?** It helps me make retention easier. ### 9. Effortless Customer Loyalty and Engagement with Reelo **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Reelo?** Reelo is very useful for building customer loyalty and engaging repeat guests. It makes capturing customer data easy, helps run structured campaigns, and improves communication with regular customers. Overall, it supports better retention and guest relationship management in a simple and practical way. **What do you dislike about Reelo?** Reports can be more detailed and insightful. There is also scope for better technical and operational support, along with more proactive ideas and suggestions from the team to help maximise the platform’s potential. **What problems is Reelo solving and how is that benefiting you?** Reelo solves the problem of unstructured customer data and low repeat engagement. It helps centralise guest information, track repeat visits, and run targeted loyalty campaigns instead of relying on manual follow-ups or generic offers. For us, this has resulted in better customer retention, improved communication with regular guests, and a clearer understanding of customer behaviour. Overall, Reelo helps streamline loyalty efforts and supports more consistent, data-driven engagement with customers. ### 10. Simple, Easy-to-Use Interface with Good Performance and Support **Rating:** 4.0/5.0 stars **Reviewed by:** Quality Q Shop G. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Reelo?** simple interface easy to use perfomace is good to pricing can be better support team good too **What do you dislike about Reelo?** direct integration issue they only provide limited software to directly integrate **What problems is Reelo solving and how is that benefiting you?** loyality program handling ### 11. Insightful Data Segmentation with Smart Bucketed Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Reelo?** Data which it provides me. Love the way it segregates into buckets **What do you dislike about Reelo?** I wish it could provide more flexibility to add conditions to the data to send campaigns. For ex. Users whose birthday is coming up and they might have ordered alcohol at the restaurant before. **What problems is Reelo solving and how is that benefiting you?** Targeting users. It hasn’t worked for me yet. Waiting for my customers to adapt ### 12. Effortless Loyalty Management with User-Friendly Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Pratik K. | Executive - Cargo Operations , Airlines/Aviation, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Reelo?** When it comes about loyalty and CRM, Reelo seems one of them. Business always needs campaigning and marketing and at the same time Reelo makes the job easy through automated loyalty. It drives customers through rewards and cost reduction. One of its key strength lies in cost reduction by turning customers to promoters, moving ahead Reelo catches attention by its user friendly and simple interface. **What do you dislike about Reelo?** In the initial phase app needs enhanced interface and customization which disappoints user. **What problems is Reelo solving and how is that benefiting you?** Reelo is directly removing reliability on third party allowing small restaurant setups to builds it's loyal customers. It's beneficial as Reelo allows building customer relationship which frankly impacts business. ### 13. Never Use Reelo, Never **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Reelo?** loyalty program only, nothing else is working smoothly; there are so many bugs. **What do you dislike about Reelo?** The auto campaign doesn't work properly; my restaurant name in the message automatically gets changed to some other restaurant, and customers start getting messages with the wrong restaurant name. The tech team is not doing anything. **What problems is Reelo solving and how is that benefiting you?** Customers get loyalty cashback, which works fine. However, this work with other platforms, with 40% of the fees I paid to Reelo ### 14. Review for Reelo **Rating:** 3.5/5.0 stars **Reviewed by:** Divyang O. | optical Retail chain, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Reelo?** I like Reelo best for its Marketing features, Loyalty Program, and easy-to-follow Tutorials that help in engaging customers and improving business growth. **What do you dislike about Reelo?** I dislike that customer support is slow, data import is complicated, and Reelo seems to focus more on the restaurant industry rather than other retail businesses. **What problems is Reelo solving and how is that benefiting you?** Reelo CRM is highly beneficial for customer engagement, reminders, offers, and value-based targeted customer marketing. It helps businesses stay connected with their customers and improve retention effectively. ### 15. Effortless Customer Loyalty and Engagement for Retail Stores **Rating:** 5.0/5.0 stars **Reviewed by:** Muthukumar M. | Proprietor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Reelo?** Reelo makes customer loyalty easy and effective. The reward points system encourages repeat customers, and the automated messages help us stay connected with shoppers at the right time. Very simple to use and perfect for retail stores. **What do you dislike about Reelo?** Support for Tamil language in automated messages would be a great addition. **What problems is Reelo solving and how is that benefiting you?** Reelo automates loyalty points and customer messages, saving time and increasing repeat customers. It keeps our customers engaged and encourages them to shop again. ### 16. Good user interface, But Needs Smoother Integration and Stability **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Reelo?** Customer insights, user interface for sending WhatsApp campaigns and tracking redemption **What do you dislike about Reelo?** Software is glitchy, server downtime impacted accurate data reporting, integration with our POS (LUCID) is not good. **What problems is Reelo solving and how is that benefiting you?** It allows us to easily create and track WhatsApp campaigns. I can easily view any customers history, activity etc. Loyalty management is very good. The user interface is very simple and convenient. ### 17. Excellent Experience, Highly Recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Piyush J. | Hr, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2025 **What do you like best about Reelo?** Friendly software easy to understand. Friendly **What do you dislike about Reelo?** There are several issues I've encountered, including problems with integration, as well as difficulties with entering date and birth time information. Additionally, I am unable to add a Google link, and there is a persistent problem with the header. **What problems is Reelo solving and how is that benefiting you?** Marketing and campaign ### 18. Reelo The Best **Rating:** 5.0/5.0 stars **Reviewed by:** Kenneth J. | Brand Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Reelo?** What I like most about Reelo is how it makes rewarding customers simple and effective, helping me keep customers coming back and boosting sales by tracking their activity easily. **What do you dislike about Reelo?** Sometimes, Reelo’s features can feel a bit limited if you want highly customized loyalty programs, and occasionally the setup process takes longer than expected. **What problems is Reelo solving and how is that benefiting you?** Reelo helps me keep my customers coming back by making it simple to run loyalty programs. This boosts my sales, builds stronger connections with customers, and gives me useful information to improve how I market to them. ### 19. Outstanding Customer Support Makes All the Difference **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2025 **What do you like best about Reelo?** The best part is their customer support system. They are very supportive. **What do you dislike about Reelo?** Some issues related to data management was observed (though it was promptly corrected with customer care support). **What problems is Reelo solving and how is that benefiting you?** We have just started using reelo since last 5 months and have observed some discrepancies in data which was promptly solved by their customer support. ### 20. Intuitive UI and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Reelo?** The best part is dashboard. It gives you all the necessary data required **What do you dislike about Reelo?** Reports are great but can be improved on the system **What problems is Reelo solving and how is that benefiting you?** Handling loyalty and give chance to more repeating customer ### 21. One of the best customer loyalty software **Rating:** 5.0/5.0 stars **Reviewed by:** Arnab D. | Founder Campaign Candy, Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2024 **What do you like best about Reelo?** Reelo is one of the best best customer loyalty software which can ease the building of a loyalty program. **What do you dislike about Reelo?** There is nothing as such to dislike about reelo. **What problems is Reelo solving and how is that benefiting you?** Reelo is helping me manage and automate my Loyalty program by automating personalised offers and make a good referal program. - [View Reelo pricing details and edition comparison](https://www.g2.com/products/reelo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-27+09%3A36%3A57+-0500&secure%5Bsession_id%5D=b763f997-03cf-4f63-b71f-eb0fb99f32dc&secure%5Btoken%5D=f5f8e96e9c1391b1be2ec3097caf745006d64e4c7a3a4d9204a5dc95949b5a50&format=llm_user) ## Reelo Integrations - [Lucid POS](https://www.g2.com/products/lucid-pos/reviews) - [Petpooja POSS](https://www.g2.com/products/petpooja-poss/reviews) - [Rista](https://www.g2.com/products/rista/reviews) - [VasyERP](https://www.g2.com/products/vasyerp/reviews) ## Reelo Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Loyalty Experience** - Loyalty Engine - Rewards - Membership - Personalization - Gamification - Loyalty Cards **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Loyalty Platform** - Communication Tools - Customer Relationship Management (CRM) - Loyalty Analytics - Localization - Integrations **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Agentic AI - Loyalty Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Reelo Alternatives - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,165 reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - 4.5/5.0 (2,444 reviews) - [LocaliQ](https://www.g2.com/products/localiq/reviews) - 4.5/5.0 (1,048 reviews)