--- title: ArcCRM Reviews meta_title: 'ArcCRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 25 reviews by the users' company size, role or industry to find out how ArcCRM works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 25 scale: '5' date_modified: '2026-06-30' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # ArcCRM Reviews **Vendor:** Archarina **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.6/5.0 **Total Reviews:** 25 ## About ArcCRM ArcCRM is a customer relationship management (CRM) platform built for organizations that need a structured way to manage customer interactions, sales activities, and business relationships. It is designed for teams that work with leads, prospects, customers, and ongoing accounts, providing a centralized system for storing and organizing customer-related information. For many businesses, customer data is often spread across emails, spreadsheets, notes, and multiple software applications. As the volume of customer interactions increases, it can become difficult to keep track of conversations, follow-up activities, sales opportunities, and account histories. A CRM system addresses this challenge by bringing relevant information together in a single environment where teams can access and update records as needed. ArcCRM helps users maintain detailed customer profiles, track communication history, manage sales pipelines, and monitor the progress of opportunities from initial contact through ongoing engagement. By consolidating customer information in one location, the platform supports better visibility into customer relationships and helps reduce the risk of important details being overlooked. The software is suitable for sales teams, account managers, customer service departments, business development professionals, and organizations that rely on regular customer interactions. It can also be useful for businesses looking to improve collaboration between departments by ensuring that employees have access to consistent and up-to-date customer information. A CRM platform such as ArcCRM is often needed when businesses reach a point where manual methods of tracking customer information become difficult to manage. Centralized recordkeeping, activity tracking, and relationship management can help teams maintain organization and gain a clearer understanding of customer engagement across different stages of the business process. Overall, ArcCRM serves as a business management tool that helps organizations organize customer data, track interactions, manage sales-related activities, and maintain a comprehensive view of their customer relationships over time. ## ArcCRM Pros & Cons **What users like:** - Users love the **easy tracking** feature of ArcCRM, ensuring no client or lead is ever overlooked. (7 reviews) - Users appreciate the **automation features** of ArcCRM, enabling efficient management and tailored follow-ups for campaigns. (3 reviews) - Users appreciate the **efficient customer management** capabilities of ArcCRM, enhancing campaign setup and personalized communication. (3 reviews) - Users appreciate the **ease of use** of ArcCRM, enabling efficient campaign management and seamless follow-up automation. (3 reviews) - Users value the **efficiency** of ArcCRM in managing multiple campaigns and automating follow-ups effortlessly. (2 reviews) - Users value the **effective lead management** features of ArcCRM, enhancing outreach and engagement through tailored strategies. (2 reviews) - Reporting (2 reviews) - Time Efficiency (2 reviews) - Users value the **automation features** of ArcCRM, significantly enhancing efficiency in managing and tracking campaigns. (1 reviews) - Customer Support (1 reviews) **What users dislike:** - Users find the **learning curve steep** , requiring patience to fully grasp ArcCRM's various features and functionalities. (4 reviews) - Users find the **integration issues** with existing systems time-consuming, though built-in features provide some compensation. (2 reviews) - Users experience some **minor glitches** with the mobile version of ArcCRM, but they are generally not serious. (1 reviews) - Users find the **reporting tool's limited visual representation** lacking, affecting their ability to analyze data effectively. (1 reviews) - Users feel a **limited customization** in ArcCRM's dashboard impacts their overall user experience negatively. (1 reviews) - Users desire **missing features** such as enhanced reporting and improved mobile app functionalities for better user experience. (1 reviews) - Time-Consuming (1 reviews) - View Limitations (1 reviews) ## ArcCRM Reviews ### 1. perfect CRM for managing campagins, saves us ton of time! **Rating:** 4.5/5.0 stars **Reviewed by:** Nikka M. | Senior Marketing Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2024 **What do you like best about ArcCRM?** like how we can create multiple campaigns, track and manage them in less time. Automated follow-ups play an important role, so that our clients don't have to manually send follow up emails. **What do you dislike about ArcCRM?** more granular reporting would be great to have in the future **What problems is ArcCRM solving and how is that benefiting you?** helps me manage campaings for multiple clients. I got great feedback from them so far, and spend less time on follow-ups and entire execution now. ### 2. Software that streamlined our sales pipeline and boosted efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Luciano M. | Product Manager, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2024 **What do you like best about ArcCRM?** Fantastic platform for keeping track of every step in the sales pipeline. It automatically prioritizes leads, making sure our team spends time where it matters most. The action-based guidance is a great tool for new reps. **What do you dislike about ArcCRM?** It lacks some integration with third-party tools we use, but the built-in features make up for that. **What problems is ArcCRM solving and how is that benefiting you?** It’s helped us increase productivity by automating repetitive tasks, allowing the team to focus on selling. We’ve closed more deals in less time. ### 3. We are better in achieving our sales targets **Rating:** 4.5/5.0 stars **Reviewed by:** Marko M. | Project Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about ArcCRM?** It's easy to manage leads and track every stage of the sales process. It provides actionable insights that help us focus on high-potential clients, and the automated workflows allow us to spend more time closing deals. **What do you dislike about ArcCRM?** I wish the reporting tool offered more visual representation of the data. **What problems is ArcCRM solving and how is that benefiting you?** It has streamlined our lead management, helping us to increase conversion rates and hitting our sales targets. ### 4. We finally have better sales pipeline management **Rating:** 4.5/5.0 stars **Reviewed by:** Nikola S. | Project Manager, Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2024 **What do you like best about ArcCRM?** I love that we can track where each client is in the sales process, and having the possibility to set automated follow-up reminders ensures that no lead is forgotten. Well done. **What do you dislike about ArcCRM?** the integration with our existing ERP system took a little more time than expected. **What problems is ArcCRM solving and how is that benefiting you?** We improved a few things - lead tracking, automating follow-ups, prioritizing high-value prospects ### 5. ArcCRM helps us boost sales efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Nina L. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about ArcCRM?** It helped us simplify sales workflows. Also what I mean by that is the ability to track leads, manage follow-ups, and automate responses has drastically improved our team's productivity. **What do you dislike about ArcCRM?** Learning the full range of capabilities took a little time, but it suits well to our workflow now. **What problems is ArcCRM solving and how is that benefiting you?** We boosted sales efficiency by focusing on the most promising leads and automating repetitive tasks. ### 6. We streamlined our marketing automation **Rating:** 4.5/5.0 stars **Reviewed by:** Miro M. | Product Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2024 **What do you like best about ArcCRM?** It helps us set up campaigns more efficiently and the customer segmentation allows us to deliver personalized content in them. **What do you dislike about ArcCRM?** Nothing really very much, just the onboarding process could be faster. **What problems is ArcCRM solving and how is that benefiting you?** It definitely reduced manual work for the marketing team, allowing us to focus on more important things rather than execution ### 7. easy and efficient to manage multiple campaigns **Rating:** 4.5/5.0 stars **Reviewed by:** Milan S. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2024 **What do you like best about ArcCRM?** we make and manage multiple campaigns for our clients. ArcCRM helps us deliver each one tailored to the prospects needs, and automating follow-ups save us a ton of time. **What do you dislike about ArcCRM?** an improved real-time reporting would be great to have **What problems is ArcCRM solving and how is that benefiting you?** create multiple campaigns in less time for our clients. ### 8. Great software to track donations and outreach strategies **Rating:** 5.0/5.0 stars **Reviewed by:** Nemanja M. | Scrum Practitioner, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about ArcCRM?** For our client, we’re able to segment donors based on giving history, and the personalized outreach strategies have led to higher donation amounts. **What do you dislike about ArcCRM?** Exploring the different features required some time **What problems is ArcCRM solving and how is that benefiting you?** It’s simplified donor management for our client, allowing us to focus on high-value contributors, and has increased our fundraising success. ### 9. so good for marketing campagins! **Rating:** 5.0/5.0 stars **Reviewed by:** Eva N. | product manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about ArcCRM?** it's very easy to set up multiple campaigns and execute them. Automated follow-ups allow our team to focus on more important tasks. **What do you dislike about ArcCRM?** better reporting in overall, for all campaigns **What problems is ArcCRM solving and how is that benefiting you?** helping us spend less time on the marketing campaigns, while keeping the conversion high. ### 10. Great CRM for sales **Rating:** 4.5/5.0 stars **Reviewed by:** Luka K. | Business Developer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2024 **What do you like best about ArcCRM?** I like how easy it is to set up email campaigns and schedule follow-ups. standard tracking features to see who engages with our emails work pretty well. **What do you dislike about ArcCRM?** campaign personalization can be better, but not a huge issue. **What problems is ArcCRM solving and how is that benefiting you?** We target the right customers better, noticing higher engagement rates ### 11. Top CRM for managing leads! **Rating:** 5.0/5.0 stars **Reviewed by:** Luka K. | Product Growth (PLG) Lead, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about ArcCRM?** The ease of use is what stands out the most. I can track all my leads, and it gives me reminders for follow-ups so nothing falls through the cracks. **What do you dislike about ArcCRM?** It would be cool to see more customization, but overall it’s solid. **What problems is ArcCRM solving and how is that benefiting you?** I use it to manage client accounts and track where leads are in the pipeline, so mainly for lead management and customer communication. ### 12. helps us with outreach and fundraising campaigns for clients! **Rating:** 4.5/5.0 stars **Reviewed by:** Slaven M. | Operations consultant, Consumer Goods, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2024 **What do you like best about ArcCRM?** It's easy to track applications and deadlines for grants. Also, the follow-up feature is great to nurture donors. Their support team was helpful! **What do you dislike about ArcCRM?** notifications are sometimes late, usually during peak times **What problems is ArcCRM solving and how is that benefiting you?** We have more success with reaching out to donors and keeping them engaged ### 13. Very efficient in fundraising with targeted campaigns **Rating:** 4.5/5.0 stars **Reviewed by:** Mattias H. | Financial Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2024 **What do you like best about ArcCRM?** For our client we started creating targeted campaigns just for their high-value donors, and looks that the personalization increased drastically engagement **What do you dislike about ArcCRM?** The reporting could have more customization, but it’s not a deal-breaker **What problems is ArcCRM solving and how is that benefiting you?** we improved donor management for our client, with more personalized outreach ### 14. Best CRM for lead management! **Rating:** 5.0/5.0 stars **Reviewed by:** Peter B. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about ArcCRM?** What stands out most is how easy it is to use. I can track all my leads and get follow-up reminders, so nothing slips through the cracks **What do you dislike about ArcCRM?** More customization options for reports would be great, but overall it’s solid. **What problems is ArcCRM solving and how is that benefiting you?** I use it to manage client accounts and monitor lead stages in the pipeline. ### 15. We are able to scale our marketing outreach **Rating:** 4.5/5.0 stars **Reviewed by:** Ebba N. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2024 **What do you like best about ArcCRM?** The automation in ArcCRM allowed us to scale our outreach while keeping everything personalized. Also, seeing real-time results is great to adapt quickly. **What do you dislike about ArcCRM?** more advanced filtering options in the campaign analytics section **What problems is ArcCRM solving and how is that benefiting you?** We now run targeted marketing campaigns at scale, and are experiencing better lead engagement. ### 16. Fanastic product for managing multiple campaigns **Rating:** 4.5/5.0 stars **Reviewed by:** Henrique S. | HR and Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about ArcCRM?** The campaign management helps us to keep everything organized. Segmenting the audiences and crafting specific messages is great. **What do you dislike about ArcCRM?** The mobile app could be improved with a few more features. **What problems is ArcCRM solving and how is that benefiting you?** We better manage multiple campaigns at once and can run more campaigns easier. ### 17. Super easy to handle client inquiries. **Rating:** 5.0/5.0 stars **Reviewed by:** Mario S. | product manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about ArcCRM?** It's really easy to manage client inquiries. The system is user-friendly for client communication, allowing us to keep all messages in one place, handle tickets, and respond quickly. **What do you dislike about ArcCRM?** Sometimes there are minor glitches with the mobile version, but nothing serious. **What problems is ArcCRM solving and how is that benefiting you?** I use ArcCRM to track and manage customer service inquiries. ### 18. Great platform for targeted campaigns **Rating:** 4.5/5.0 stars **Reviewed by:** Stefan B. | Accunting Manager, Accounting, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about ArcCRM?** We use it to run targeted campaigns. So far it works well, and the integration with ArcPay is great. **What do you dislike about ArcCRM?** it clutters sometimes, between multiple campaigns. It would be great to have customizable views. **What problems is ArcCRM solving and how is that benefiting you?** better targeting campaigns, resulting in better engagement ### 19. taking our client's outreach to the next level **Rating:** 4.5/5.0 stars **Reviewed by:** Patrick C. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2024 **What do you like best about ArcCRM?** we are able to better identify our base, tailor outreach and use follow-ups to increase engagement **What do you dislike about ArcCRM?** if it could have more granular reporting, that would be great **What problems is ArcCRM solving and how is that benefiting you?** get more replies from outreach, get higher engagement ### 20. It helped us optimize our marketing efforts **Rating:** 4.0/5.0 stars **Reviewed by:** Jacek N. | Designer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about ArcCRM?** Analytics is very useful. It helps us run tailored marketing campaigns and analyze what’s working and what’s not. **What do you dislike about ArcCRM?** More advanced features need some time to onboarding with **What problems is ArcCRM solving and how is that benefiting you?** It helps us do better customer segmentation, better campaigns, and performance tracking. ### 21. Their sales automation helped us save tons of time! **Rating:** 4.5/5.0 stars **Reviewed by:** Maria V. | Marketing Manager, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about ArcCRM?** Sales automation has been a massive time-saver for our team. From automating follow-ups to generating real-time reports, it helped us streamline sales process. **What do you dislike about ArcCRM?** At first, understanding the different functions required some patience. **What problems is ArcCRM solving and how is that benefiting you?** Increased productivity by automating repetitive tasks, allowing us to focus more on selling. ### 22. Awesome software for tailored sales campaigns! **Rating:** 4.5/5.0 stars **Reviewed by:** Olivia H. | HR Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about ArcCRM?** The ease of use is fantastic. Love how we can quickly add notes and follow-ups for each lead. **What do you dislike about ArcCRM?** more customizable dashboard would be great **What problems is ArcCRM solving and how is that benefiting you?** we use it primarily for marketing campaigns and lead nurturing ### 23. helped us increase the donor engagement **Rating:** 4.5/5.0 stars **Reviewed by:** Tijana M. | Marketing Manager, Market Research, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about ArcCRM?** We have better outreach efforts. We’ve seen higher engagement and donor retention. **What do you dislike about ArcCRM?** We took some time to customize it to our needs. **What problems is ArcCRM solving and how is that benefiting you?** We run more successful campaigns with targeted messaging. ### 24. ArcCRM: A CRM for Small Business / Medium Enterprises **Rating:** 4.0/5.0 stars **Reviewed by:** Rajes V. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about ArcCRM?** An easy-to-use lightweight CRM A Cross-functional action-based CRM to build value-added relationships with customers throughout their journey. **What do you dislike about ArcCRM?** More Features can bring more insights . need more features UI design can be friendly some times lagging Loading time is of a concern **What problems is ArcCRM solving and how is that benefiting you?** Pipeline Management:Have a 360° view of the sales pipeline Team Collaboration:Improve Communication Integration & Post-Sales:Easily plug in with your accounting software, emails, and third-party tools and have the data synced in a few clicks without leaving ArcCRM Centralize Customer Data: providing businesses with insights into customer behavior and preferences, ArcCRM can help businesses to identify new sales opportunities and tailor their marketing efforts more effectively. ### 25. Works great. Truly a straightforward CRM when compared with other tools. **Rating:** 4.5/5.0 stars **Reviewed by:** Aravinth P. | Digital Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2023 **What do you like best about ArcCRM?** The first thing which I am impressed with is their interface. Less chaotic and eye-friendly. Not peppered with too much information unlike other CRM softwares. One thing that deserves applause is the way onboarding is handled. It was such a smooth experience and there were clear-cut instructions at every stage. Kudos! **What do you dislike about ArcCRM?** I look forward to more integration options. Perhaps, integration can be made a little simpler. **What problems is ArcCRM solving and how is that benefiting you?** Quick access to end-to-end contact details and keep a close tab on communications initiated with prospects and leads. - [View ArcCRM pricing details and edition comparison](https://www.g2.com/products/arccrm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-02+20%3A15%3A33+-0500&secure%5Bsession_id%5D=58e33b36-50dd-4ce6-93f5-2ede38e102cf&secure%5Btoken%5D=a00937d64ac9a77d666aa22e3911f9565e617cafd2b866c067b0460c48c0b678&format=llm_user) ## ArcCRM Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top ArcCRM Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,652 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,165 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,248 reviews)