Best Conversational Support Software - Page 11
Conversational support software, also known as conversational customer engagement software, offers an alternative approach to ticket-based customer service, using the customer and not the incident as the center of action. These solutions facilitate omnichannel customer service that recognizes individuals with an identity and a history, allowing companies to interact with customers through any channel at any time. Customer service teams use this type of software to engage with customers and prospects across multiple channels and offer a more personalized customer service experience. To accomplish this, conversational support software may include features such as proactive messaging, automatic customer lookup, skills-based routing, and customer self-service.
Conversational support software is distinct from help desk software because it does not separate the service process from other reasons for contact. It is used to both aid brands with customers that are yet to complete a purchase and to assist existing customers with questions and queries regarding already-purchased products and services. As a result, some conversational support products include features of conversational marketing software. By means of accurate, intelligent routing, successful use of these platforms will coordinate data from past conversations, metadata, sentiment, and customer data from existing CRM software and e-commerce platforms. Integrations with social media and AI can permit businesses to proactively contact customers based on behavior or triggers.
To qualify for inclusion in the Conversational Support category, a product must:
Featured Conversational Support Software At A Glance
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Molin is a ChatGPT-powered AI Agent that helps customers buy faster while reducing your customer support workload. Molin AI takes customer support for online stores and general websites to a whole
- 75% Small-Business
- 19% Mid-Market
49 Twitter followers
- Overview
- User Satisfaction
- Seller Details
MonoChat, işletmeler ve kamu kurumları için çok kanallı yapay zeka destekli bir iletişim platformudur. Sosyal medya platformları, WhatsApp ve web sohbeti gibi farklı kanallardan gelen mesajları tek bi
12 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Myna platform allows teams to design, deploy, and scale fully programmable conversational agents across SMS and other messaging channels. Agents are hyper-customizable giving users control over tone,
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Nurix AI is an enterprise-grade conversational AI platform built for high-scale, complex environments across customer experience, sales, and internal workflows. At the core of the platform is NuPla
- 75% Mid-Market
- 25% Enterprise
- Overview
- User Satisfaction
- Seller Details
Advanced Omnichannel is designed for Startups and Enterprises to bring together all communication channels - emails, social media, live chat, phone calls, and messages - connecting you seamlessly with
- Overview
- User Satisfaction
- Seller Details
Oration is a full-service AI contact center platform that delivers autonomous support across every channel. Born from the world's most demanding BPO environments, Oration has already processed over 25
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
PlugDialog is AI that works directly inside Instagram Direct. It replies to messages in seconds, understands natural language, answers questions, asks for details, and guides clients from the first me
- Overview
- User Satisfaction
- Seller Details
SalesLens is an easy-to-use platform that helps contact centers in small and medium businesses improve call quality by analyzing 100% of calls in real-time. It provides automatic scorecards, coaching
- Overview
- User Satisfaction
- Seller Details
Sanoflow is a conversational commerce and social CRM platform that helps businesses connect with customers, have better conversations, and turn those interactions into sales. By centralizing enquiries
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Spoki is a conversational platform that leverages WhatsApp as a communication channel to offer businesses solutions to integrate with e-commerce, marketing tools, CRM, ERP, and customized software. Sp
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
tahc is AI Hybrid Chat - combining AI with real humans when it matters. AI handles routine questions instantly while humans step in for context, judgment, and trust. tahc is a new kind of chat platfor
- Overview
- User Satisfaction
- Seller Details
TalkWiz.ai is an AI-powered SMS Lead Engagement and Appointment Scheduling platform designed specifically for the home services industry. It instantly connects with your inbound leads via SMS 24/7, en
- Overview
- User Satisfaction
- Seller Details
ThumbCrowd AI bot builder helps you deliver stellar customer service with maximum efficiency, instant answers and 24/7 availability to your customers in a fun yet valuable way. Design your Bot once an
- 100% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Typewise is an enterprise-grade AI Agent Platform that transforms customer experience (CX) by autonomously resolving entire customer support cases end-to-end. Fortune 500 brands use Typewise to cut ef
- 52% Mid-Market
- 28% Enterprise
756 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Vendasta Conversations AI powers Vendasta’s AI Receptionist, a smart voice and chat assistant that greets every caller and website visitor, captures leads, answers questions, and books appointments an
3,933 Twitter followers
