# Best Conversational Marketing Software - Page 8 ## How Many Conversational Marketing Software Products Does G2 Track? **Total Products under this Category:** 302 ### Category Stats (Aug 2026) - **Average Rating:** 4.55/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** 360Dialog (+2.95%) - Among all products in this category, 360Dialog recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Conversational Marketing Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 80,600+ Authentic Reviews - 302+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Conversational Marketing Software ![G2 Grid® for Conversational Marketing Software plotting products by satisfaction and market presence](https://www.g2.com/categories/conversational-marketing/grids.png?focus%5B%5D=364&focus%5B%5D=90225&focus%5B%5D=1934&focus%5B%5D=19432&focus%5B%5D=10366&focus%5B%5D=164832&focus%5B%5D=54467&focus%5B%5D=61400) Highlighted products: HubSpot Marketing Hub, Qualified, ActiveCampaign, Birdeye, Podium, Storylane, Exceed.ai, and Tidio. Underlying data: [Grid® JSON](https://www.g2.com/categories/conversational-marketing/grids.json?focus%5B%5D=hubspot-marketing-hub&focus%5B%5D=qualified&focus%5B%5D=activecampaign&focus%5B%5D=birdeye&focus%5B%5D=podium&focus%5B%5D=storylane&focus%5B%5D=exceed-ai&focus%5B%5D=tidio) **Sponsored** ### Quizell Quizell is an AI-powered conversion platform that helps ecommerce brands and B2B marketing teams turn website visitors into qualified buyers through personalized product recommendation quizzes, lead-capture forms, and interactive funnels. Built for teams that need conversion-focused interactive content without writing code, Quizell is used by 25,000+ brands — including Burberry, SharkNinja, Bauerfeind AG, Ouidad, JOTT, and Clear Minds — and has generated over 50 million leads, delivering an average 32% conversion-rate lift for its customers. What Quizell does: The platform combines a drag-and-drop quiz and funnel builder with an AI engine that generates quiz questions, recommends products based on customer responses, and translates content into 25+ languages. Teams can build product recommendation quizzes (the "find your perfect [product]" experience), lead-qualification forms, personalized onboarding funnels, customer feedback and NPS surveys, waitlist capture, and post-purchase upsells. Quizzes can be embedded directly on a website, deployed as a popup or floating button, or shared as a standalone link. Who it's for: Quizell is built for direct-to-consumer brands, ecommerce retailers (Shopify, Wix, BigCommerce, WooCommerce), and B2B marketing teams that want to personalize the shopping or buying experience and capture higher-intent leads. Use cases span fashion, beauty, health and wellness, supplements, home goods, electronics, and B2B SaaS. Key differentiators: Unlike general-purpose form builders such as Typeform or Jotform, Quizell is purpose-built for ecommerce conversion: it includes a native AI product recommendation engine, deep integrations with ecommerce and email platforms, and analytics specifically focused on product-match performance and revenue attribution. Unlike competitors like ConvertFlow, Octane AI, or Heyflow, Quizell offers a true free plan, a faster setup (most quizzes launch in under 30 minutes), and 30+ native integrations including Shopify, Wix, BigCommerce, Klaviyo, HubSpot, Mailchimp, ActiveCampaign, Google Analytics, plus 8,000+ apps via Zapier and 1,000+ via n8n. Pricing and getting started: Quizell offers a free plan with no credit card required, a 7-day free trial on all paid plans, and paid plans starting at $15/month. An Enterprise plan with a dedicated Customer Success Manager, US/EU data center options, and custom SLAs is available for larger teams. Recognition: Quizell is rated 4.8 on G2, 4.9 on the Shopify App Store, and 4.8 on the Wix App Market. The platform is GDPR-compliant, SOC 2-ready, and offers Two-Factor Authentication, custom data residency (US or EU), and SSO for enterprise customers. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1346&secure%5Bchosen_at%5D=2026-08-03T14%3A13%3A48Z&secure%5Bdisplayable_resource_id%5D=1346&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1346&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=165474&secure%5Bresource_id%5D=1346&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversational-marketing%3Fpage%3D8%26source%3Dsearch&secure%5Btoken%5D=96a30feecf852fb9fd6115ff541bc08cb0940a406a34eec7a7579b35e5ad292d&secure%5Burl%5D=https%3A%2F%2Fquizell.com%2F%3Fsource%3Dg2&secure%5Burl_type%5D=custom_url) ### [Plivo](https://www.g2.com/products/plivo/reviews) Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. This innovative solution caters to consumer-facing businesses that aim to enhance their customer interactions by utilizing conversational AI agents. These agents are capable of initiating, answering, assisting, and completing customer conversations, delivering interactions that mimic human-like, natural-sounding dialogue across both voice and messaging channels. The platform is particularly beneficial for businesses looking for efficient customer communications without the need for extensive technical expertise. With Vibe, Plivo’s no-code AI agent builder, users can create and deploy custom voice agents simply by providing straightforward instructions in English. This user-friendly approach eliminates the need for programming skills, making it accessible to a wider range of users, from small businesses to large enterprises. The combination of built-in enterprise-grade telephony, deep partnerships with leading Text-to-Speech (TTS), Speech-to-Text (STT), and Large Language Model (LLM) providers allow companies to design production-ready low-latency (\<500ms) voice AI agents at scale, with minimal operational overhead. The seamless integration with popular CRM and support tools further enhances its utility, allowing organisations to leverage existing systems and workflows. This capability is particularly valuable for companies seeking to maintain consistent customer experiences across multiple channels while ensuring that their AI agents can handle a variety of customer inquiries effectively. Plivo’s platform stands out for its vertically integrated Voice AI stack that unifies built-in telephony, speech recognition, synthesis, and reasoning layers in one low-latency system. This integration eliminates the complexity of stitching together multiple vendors, giving enterprises real-time responsiveness, carrier-grade reliability, and full control over voice quality. Combined with Plivo’s no-code Vibe builder and proven CPaaS infrastructure, businesses can move from prototype to production voice agent in minutes, not months. In addition to its AI agent capabilities, Plivo offers an enterprise-grade Communications Platform as a Service (CPaaS) suite. This suite includes essential tools such as SMS API, Voice API, WhatsApp API, Verify API, Number Masking, and SIP Trunking. These features provide enterprises with programmatic control over their voice and messaging infrastructure, enabling them to tailor communication strategies to their specific needs. By combining advanced AI technology with robust communication tools, Plivo equips businesses with the resources necessary to enhance customer engagement and drive operational efficiency. **Average Rating:** 4.5/5.0 **Total Reviews:** 743 #### How Do G2 Users Rate Plivo? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Lead Gathering:** 5.8/10 (Category avg: 8.4/10) - **Targeting:** 6.7/10 (Category avg: 8.7/10) - **Analytics:** 8.3/10 (Category avg: 8.4/10) #### Who Is the Company Behind Plivo? - **Seller:** [Plivo](https://www.g2.com/sellers/plivo-2880e029-89f5-4ba3-8133-8e791654a76e) - **Year Founded:** 2011 - **HQ Location:** Austin, TX - **Twitter:** @plivo 12,543 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3aeb5e00415164e56e6708cc6ea032c2a52d58673d747d8868e52c569caee347&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fplivo-inc%2F&secure%5Burl_type%5D=linkedin_company_website) 198 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, CTO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 78% Small, 17% Medium #### What Do G2 Reviewers Say About Plivo? _AI-generated summary from verified user reviews_ ##### Pros - Users find Plivo's **ease of use** impressive, making setup and API integration straightforward and accessible. - Users highlight the **responsive customer support** from Plivo, providing effective assistance during critical moments. - Users highlight the **affordable pricing and great support** from Plivo, making it easy to integrate and scale. - Users appreciate the **affordable pricing** of Plivo, offering excellent value compared to competitors without sacrificing quality. - Users appreciate the **high quality of Plivo's APIs** , enjoying seamless integration and reliable performance over six years. ##### Cons - Users face **poor customer support** with unprofessional communication and minimal assistance in resolving critical issues. - Users find Plivo to be **expensive** , with pricing inconsistent and potentially higher compared to competitors. - Users feel that Plivo has **limited features** , lacking advanced tools and integrations compared to competitors. - Users experience **messaging issues** with Plivo, including slow support and problems with SMS log retrieval. - Users find the **interface un-intuitive** , complicating the overall experience and hindering effective use of the platform. #### What Are Recent G2 Reviews of Plivo? **["Super simple and satisfying"](https://www.g2.com/survey_responses/plivo-review-12040188)** **Rating:** 4.5/5.0 stars _— Majd K._ [Read full review](https://www.g2.com/survey_responses/plivo-review-12040188) **["Quick, Responsive Support and Helpful Sub-Account Breakdowns"](https://www.g2.com/survey_responses/plivo-review-12879964)** **Rating:** 4.5/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/plivo-review-12879964) #### What Are G2 Users Discussing About Plivo? - [What is Plivo used for?](https://www.g2.com/discussions/what-is-plivo-used-for) ### [SalesMonk](https://www.g2.com/products/salesmonk/reviews) SalesMonk is a GTM revenue platform that turns anonymous website traffic into qualified sales meetings by combining visitor de-anonymization, intent tracking, and AI-powered agents. It identifies which companies are on your site in real time, analyzes their behavior and buying intent, and then uses intelligent chat/voice workflows to answer product, pricing, and implementation questions, qualify using BANT/MEDDIC-style logic, and book meetings directly to your reps’ calendars. Designed for B2B SaaS and ABM motions, SalesMonk helps marketing capture the 97% of visitors who never fill forms, gives sales a live feed of high-intent accounts on the site, and creates an always-on, inbound‑led outbound engine that drives more pipeline from existing traffic. See what we offer, visit: SalesMonk.ai **Average Rating:** 4.8/5.0 **Total Reviews:** 15 #### How Do G2 Users Rate SalesMonk? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) #### Who Is the Company Behind SalesMonk? - **Seller:** [SalesMonk](https://www.g2.com/sellers/salesmonk) - **HQ Location:** Delaware, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8b5ebeb955bc36ea9f3fa79dfa8254b1c1336d2d57e77194d354088cf11af6b6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsalesmonk-ai%2F&secure%5Burl_type%5D=linkedin_company_website) 20 employees on LinkedIn® - **Ownership:** Tanuj Mendiratta - **Phone:** +919096097030 #### Who Uses This Product? - **Top Industries:** Computer Software - **Company Size:** 44% Small, 31% Medium #### What Do G2 Reviewers Say About SalesMonk? _AI-generated summary from verified user reviews_ ##### Pros - Users benefit from **automation** with SalesMonk, enhancing lead engagement and streamlining follow-ups for efficiency. - Users highlight the **automation of lead engagement** in SalesMonk, enhancing efficiency and improving conversion rates. - Users benefit from **automated conversation management** , enhancing lead engagement and improving response rates significantly. - Users find SalesMonk **extremely helpful** for automating lead engagement and improving response rates, boosting conversions efficiently. - Users value the **automation of lead engagement** in SalesMonk, enhancing efficiency and response rates significantly. ##### Cons - Users highlight **dependency issues** with SalesMonk, which may hinder personal interactions and create reliance on the tool. - Users note **usage limitations** , such as lack of external data access and feeling overly automated for personalized interactions. - Users find the **lack of personalization** in SalesMonk's AI responses can detract from the experience with high-value leads. - Users find the **complex configuration** process time-consuming, impacting the overall effectiveness of the tool. - Users find the **cost can seem high** if lead volume is low, causing budget concerns for some businesses. #### What Are Recent G2 Reviews of SalesMonk? **["Hot Account Alerts That Actually Lead to Meetings"](https://www.g2.com/survey_responses/salesmonk-review-12590410)** **Rating:** 5.0/5.0 stars _— Salil P._ [Read full review](https://www.g2.com/survey_responses/salesmonk-review-12590410) **["One Platform Replaced Our Entire Outbound Stack"](https://www.g2.com/survey_responses/salesmonk-review-12588498)** **Rating:** 5.0/5.0 stars _— Gaurav M._ [Read full review](https://www.g2.com/survey_responses/salesmonk-review-12588498) ### [Signpost](https://www.g2.com/products/signpost/reviews) Signpost is an AI-powered communications platform built for home service contractors. It uses AI voice agents, instant responders, and AI SMS to help small businesses be the first to respond to every customer. AI Voice Agent: Signpost's AI Voice Agent picks up 24/7, greets callers in a natural voice, answers common FAQ, and captures lead details. Instant Responders: Signpost's Instant Responders send a personalized message to customers who reach out on platforms like Angi, Thumbtack, or Facebook. AI SMS: Signpost's AI SMS responds to incoming leads, qualifies their request, and keeps the conversation moving, even after-hours or on the job. Messaging Hub: Signpost's Messaging Hub brings every customer conversation, including inbound calls, texts, and inquiries on platforms like Angi and Thumbtack, into a single inbox. **Average Rating:** 3.7/5.0 **Total Reviews:** 56 #### How Do G2 Users Rate Signpost? - **Has the product been a good partner in doing business?:** 7.0/10 (Category avg: 9.1/10) #### Who Is the Company Behind Signpost? - **Seller:** [Signpost](https://www.g2.com/sellers/signpost) - **Year Founded:** 2010 - **HQ Location:** Austin, TX - **Twitter:** @Signpost 2,306 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d905230cf92dfd08e7ae9245276c5c359b388a3c4ab82c523c52f7ca0506ceee&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsignpost%2F&secure%5Burl_type%5D=linkedin_company_website) 135 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Consumer Services, Marketing and Advertising - **Company Size:** 84% Small, 7% Large #### What Do G2 Reviewers Say About Signpost? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **automation** features of Signpost, enhancing customer management and saving time through automated follow-ups. - Users love the **ease of use** of Signpost, finding the initial setup and automation features straightforward and helpful. - Users value the **automation features** of Signpost for simplifying customer management and enhancing relationship building. - Users find Signpost's **email follow-up automation** crucial for saving time and improving customer engagement. - Users appreciate the **time efficiency** of Signpost, automating customer management and follow-ups to focus on growth. ##### Cons - Users report a **slow loading** experience, particularly when dealing with large contact lists and third-party syncs. - Users find **slow performance** in Signpost, particularly when managing large contact lists and loading pages. - Users find the **dashboard difficult to navigate** and feel it's not user-friendly, hindering their experience. - Users find **data inaccuracy** problematic due to unclear presentation, outdated information, and limited customization options. - Users find the **incomplete information** on Signpost frustrating, as it leads to confusion and outdated data. #### What Are Recent G2 Reviews of Signpost? **["Seamless Communication Hub with Marketing Automation"](https://www.g2.com/survey_responses/signpost-review-12824038)** **Rating:** 4.5/5.0 stars _— RAHUL K._ [Read full review](https://www.g2.com/survey_responses/signpost-review-12824038) **["Boosts Customer Relations with Ease"](https://www.g2.com/survey_responses/signpost-review-12295175)** **Rating:** 4.0/5.0 stars _— Julia E._ [Read full review](https://www.g2.com/survey_responses/signpost-review-12295175) #### What Are G2 Users Discussing About Signpost? - [What is Signpost used for?](https://www.g2.com/discussions/what-is-signpost-used-for) - [How much does signpost cost?](https://www.g2.com/discussions/how-much-does-signpost-cost) - [What are the 5 signposts?](https://www.g2.com/discussions/what-are-the-5-signposts) - [What are the 6 signposts?](https://www.g2.com/discussions/what-are-the-6-signposts) - [What are examples of signposts?](https://www.g2.com/discussions/what-are-examples-of-signposts) ### [Cequens](https://www.g2.com/products/cequens/reviews) CEQUENS is a type of AI-powered communications solution designed to empower businesses with innovative and customer-centric tools that enhance engagement and streamline workflows. The platform aims to simplify customer interactions and foster deeper human connections through advanced technology, making it an essential resource for organizations looking to improve their communication strategies. Targeted primarily at businesses of all sizes, CEQUENS serves a diverse clientele, including those in sectors such as retail, finance, and telecommunications. The platform is particularly beneficial for organizations seeking to enhance customer engagement through multichannel communication, allowing them to connect with customers via SMS, WhatsApp Business, voice, and other channels. This flexibility enables businesses to reach their audience where they are most active, thereby improving overall engagement and satisfaction. One of the standout features of the CEQUENS platform is its AI-powered automation capabilities. By streamlining workflows and automating routine tasks, businesses can significantly improve operational efficiency. This not only saves time but also provides valuable insights into customer behavior, allowing for more informed decision-making. Additionally, the platform offers personalized interactions, enabling businesses to deliver tailored experiences based on individual customer preferences and behaviors, which can lead to increased loyalty and retention. CEQUENS also emphasizes seamless integration with existing systems, ensuring that businesses can create a unified communication experience without the need for extensive overhauls. The platform is designed to be scalable and customizable, allowing organizations to tailor its features to meet specific needs and easily adapt as they grow. Furthermore, the targeted campaign management feature enables businesses to design and execute campaigns aimed at specific customer segments, enhancing marketing effectiveness and achieving desired outcomes. With a global reach that includes direct connectivity in over 107 countries and a proven track record of serving more than 1200 businesses, CEQUENS stands out in the communications landscape. The platform boasts industry-leading technology with a 99.96% uptime and adheres to the highest security standards. As an ISO-certified and PCI DSS compliant company, CEQUENS is recognized as a trusted partner in the industry, further solidified by its status as a Meta Business Partner and a value-added service provider for Microsoft Teams Phone and WhatsApp Business. These attributes collectively position CEQUENS as a reliable choice for businesses looking to enhance their communication capabilities and foster deeper connections with their customers. **Average Rating:** 4.5/5.0 **Total Reviews:** 23 #### How Do G2 Users Rate Cequens? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Lead Gathering:** 7.8/10 (Category avg: 8.4/10) - **Targeting:** 7.2/10 (Category avg: 8.7/10) - **Analytics:** 8.3/10 (Category avg: 8.4/10) #### Who Is the Company Behind Cequens? - **Seller:** [Cequens](https://www.g2.com/sellers/cequens) - **Company Website:** www.cequens.com - **Year Founded:** 2011 - **HQ Location:** Dubai, AE - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d08fda001004eb2f8ff84ef02a3521864673ebd8fdf0687fb51d53c40ab1a367&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcequens&secure%5Burl_type%5D=linkedin_company_website) 173 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 48% Small, 35% Medium #### What Do G2 Reviewers Say About Cequens? _AI-generated summary from verified user reviews_ ##### Pros - Users commend Cequens for their **exceptional customer support** , highlighting prompt assistance and helpful guidance throughout the process. - Users commend Cequens for their **helpful customer support** , describing agents as friendly and responsive throughout the process. - Users find Cequens **easy to use** , with a user-friendly platform that facilitates efficient messaging and management. - Users appreciate the **responsive customer support** of Cequens, which ensures smooth communication and efficient integration. - Users praise the **easy setup** of Cequens, facilitating quick and efficient implementation for effective business communication. ##### Cons - Users find the **complex setup** challenging, especially requiring developer resources for integration and navigating the interface. - Users find the **learning curve steep** due to complex features and integration challenges, impacting overall usability. - Users experience **poor customer support** with slow responses and unhelpful system errors, causing frustration and delays. - Users find the **integration process complex** , particularly for those with limited technical expertise, requiring additional developer resources. - Users find the **complexity of services and dashboard** challenging, making it difficult to access desired features. #### What Are Recent G2 Reviews of Cequens? **["Senior Product Manager"](https://www.g2.com/survey_responses/cequens-review-11218121)** **Rating:** 5.0/5.0 stars _— Sherif S._ [Read full review](https://www.g2.com/survey_responses/cequens-review-11218121) **["Fast, Easy to Setup, Cheapest"](https://www.g2.com/survey_responses/cequens-review-11244092)** **Rating:** 5.0/5.0 stars _— Faraz Y._ [Read full review](https://www.g2.com/survey_responses/cequens-review-11244092) ### [Desku.io](https://www.g2.com/products/desku-io/reviews) Desku is an AI-powered customer service automation platform designed to enhance support operations for businesses, particularly in the SaaS and e-commerce sectors. It offers a comprehensive suite of tools, including live chat for real-time customer interactions, a help desk for efficient ticket management, and omnichannel support to unify customer communications from multiple platforms. Desku also features a no-code chatbot builder, enabling businesses to automate responses without technical expertise, and a knowledge base that serves as a self-service hub for customers to find answers independently. Its AI chatbots handle routine inquiries, freeing up human agents for complex issues, while the AI Co-Pilot assists support teams with real-time summaries and suggested responses to boost productivity. Integrating seamlessly with e-commerce platforms like Shopify, WooCommerce, Ecwid, and Shopline, Desku is a versatile solution for businesses aiming to automate and enhance customer service. Praised for its ease of use, automation capabilities, and responsive customer support, Desku has helped businesses improve inquiry handling and overall efficiency. For companies seeking to streamline their customer service processes with AI-driven solutions, Desku offers a reliable and effective platform. **Average Rating:** 4.8/5.0 **Total Reviews:** 31 #### How Do G2 Users Rate Desku.io? - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10) #### Who Is the Company Behind Desku.io? - **Seller:** [Desku.io](https://www.g2.com/sellers/desku-io) - **Year Founded:** 2022 - **HQ Location:** Dover, US - **Twitter:** @DeskuHQ 52 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d5ed03bb3c430c01305a20b6fa5e78c1176ba1080b1384b64448e37a9277d99a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdesku-io%2F&secure%5Burl_type%5D=linkedin_company_website) 11 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software - **Company Size:** 77% Small, 23% Medium #### What Do G2 Reviewers Say About Desku.io? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **automation features** in Desku, enhancing efficiency by managing customer interactions seamlessly. - Users appreciate the **responsive customer support** features of Desku, enhancing efficiency and streamlining interactions effortlessly. - Users find Desku.io extremely **easy to use** , offering a simple interface and effective solutions for customer interactions. - Users commend the **easy setup** of Desku.io, simplifying account creation and integrations for customer support. - Users love the **affordable pricing and user-friendly features** of Desku, making customer interactions efficient and manageable. ##### Cons - Users experience **notification issues** with the chat functionality, missing chimes when the tab isn't in focus. - Users face **chat functionality issues** with missed notifications, but improvements are ongoing and hopeful for the future. - Users report **notification issues** with chat management, affecting prompt responses when switching tabs. - Users find **adjustment difficulties** due to a lack of detailed FAQs, making it challenging to navigate all features. - Users feel that the **AI features could be enhanced** for improved functionality and user experience. #### What Are Recent G2 Reviews of Desku.io? **["Desku helps us automate handling of general incoming enquiries."](https://www.g2.com/survey_responses/desku-io-review-9756331)** **Rating:** 5.0/5.0 stars _— Tushar C._ [Read full review](https://www.g2.com/survey_responses/desku-io-review-9756331) **["Finally a Support System that just makes sense"](https://www.g2.com/survey_responses/desku-io-review-6542366)** **Rating:** 5.0/5.0 stars _— Steven G._ [Read full review](https://www.g2.com/survey_responses/desku-io-review-6542366) #### What Are G2 Users Discussing About Desku.io? - [What is Desku.io used for?](https://www.g2.com/discussions/what-is-desku-io-used-for) - 1 comment ### [GetThru](https://www.g2.com/products/getthru/reviews) Revolutionize outreach with GetThru, your P2P texting and calling powerhouse. Tailored for politics, education, or non-profits, it connects you seamlessly with members and supporters. Key Features: \> ThruText & ThruTalk Products: The dynamic duo streamlines communication, ensuring efficient goal-reaching. \> Unparalleled Speed and Reliability: ThruText sends 200+ messages/minute; ThruTalk reaches 250 dials/hour, with unbeatable uptime. \> Customizable and Flexible: Tailor campaigns with precision, using customizable data, advanced targeting, and quality control. \> Security Prioritized: Our commitment to secure communication aligns with the highest standards. Why GetThru? \> Proven Track Record: Assisting 2,000+ organizations since 2016. \> Mission Aligned: Choose a mission-driven partner. GetThru deeply cares about clients. \> Compliance Assurance: Stay on the right side of 10DLC, FCC, and TCPA regulations. Elevate your outreach, join top organizations—schedule a demo today. **Average Rating:** 4.8/5.0 **Total Reviews:** 26 #### How Do G2 Users Rate GetThru? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Lead Gathering:** 5.8/10 (Category avg: 8.4/10) - **Targeting:** 9.3/10 (Category avg: 8.7/10) - **Analytics:** 6.7/10 (Category avg: 8.4/10) #### Who Is the Company Behind GetThru? - **Seller:** [GetThru](https://www.g2.com/sellers/getthru-b57ec811-cda5-4d37-ba49-c00211eb8667) - **Year Founded:** 2016 - **HQ Location:** Beaverton, OR - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bb046b76d0f2f160e1a67e60c2cabc8d84d4bc5cdb950c626ea36d862999280f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgetthru%2F&secure%5Burl_type%5D=linkedin_company_website) 32 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Non-Profit Organization Management, Civic & Social Organization - **Company Size:** 65% Small, 27% Medium #### What Do G2 Reviewers Say About GetThru? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **efficient customer support** of GetThru, enhancing their overall experience and usability of the platform. - Users praise the **ease of use** of GetThru, finding it intuitive and effective for reaching their audience. - Users praise GetThru's **outstanding customer support** , highlighting the responsiveness and helpfulness of the live support team. - Users value the **efficiency** of GetThru, streamlining their get-out-the-vote campaigns with ease and effectiveness. - Users laud GetThru for its **time-saving features** , streamlining campaigns with efficiency and user-friendly tools. ##### Cons - Users find the **steep learning curve** frustrating, especially for volunteers and seniors unfamiliar with technology. - Users face **confusion and tech glitches** during campaign setup, impacting their initial experience with GetThru. - Users find the **difficult navigation** of GetThru's interface tedious, complicating the response selection process. - Users face frequent **functionality issues** with error messages and disorganized exports, impacting their overall experience with GetThru. - Users struggle with **navigation issues** , finding the interface cumbersome and the organization of features confusing. #### What Are Recent G2 Reviews of GetThru? **["User-Friendly and Efficient Tool for Campaigns"](https://www.g2.com/survey_responses/getthru-review-11867177)** **Rating:** 5.0/5.0 stars _— S T._ [Read full review](https://www.g2.com/survey_responses/getthru-review-11867177) **["Effortlessly Engages Voters, Easy to Use"](https://www.g2.com/survey_responses/getthru-review-12652571)** **Rating:** 5.0/5.0 stars _— admin L._ [Read full review](https://www.g2.com/survey_responses/getthru-review-12652571) ### [Massively.ai](https://www.g2.com/products/massively-ai/reviews) Massively is a Toronto-based conversational AI platform founded in 2014. We help businesses, creators, and enterprise brands automate conversations across their website, Instagram DMs, Facebook Messenger, and SMS — turning every interaction into an opportunity to serve, sell, and retain customers. MAT by Massively — No-Code AI Chatbot for Your Website Train an AI chatbot on your website content in minutes by entering your URL. MAT reads up to 50 pages, trains on your existing content, and is ready to answer customer questions in your voice — no developers, no data entry, no lengthy setup. Deploy to your website with one line of code, or connect to Instagram, Facebook Messenger, SMS, and Zendesk. Free plan available. Massively AI — GPT-Powered Smart Answers Massively AI goes beyond scripted responses. Trained on your website content, it synthesises accurate, on-brand answers to free-text questions your customers actually ask. Included in the Business plan at $39/month. Works across website chat, Instagram DMs, and Facebook Messenger from a single platform. DM Canvas — Shoppable Instagram & Messenger Storefront DM Canvas is the only visual, swipeable storefront delivered directly inside an Instagram DM or Facebook Messenger conversation. When a follower comments a keyword or sends a DM, Massively automatically replies with a branded carousel of up to 10 cards — images, headlines, descriptions, and buy buttons — all inside the social app. No redirect, no link-in-bio needed. Auto DM. Comment-to-Unlock Automatically DM anyone who comments a specific keyword on your Instagram post, Reel, Story, or Facebook post — instantly, 24/7, fully compliant with Meta's platform policies. Massively is a Meta Official Partner. Customer Service Automation Automate up to 80% of routine support questions across website, Instagram, Messenger, and SMS. Seamless live chat handoff to human agents when needed. Official Zendesk partner — creates tickets with full conversation context automatically. Entertainment & Engagement Custom conversational campaign builds for film studios, entertainment brands, gaming companies, and media publishers. ARGs, character chat AI personas, lore drops, sorting quizzes, countdown mechanics, and chat-enabled display ads. Clients include Paramount Pictures, Focus Features, CBS, and 20th Century Fox. Key results from our clients: 80% of support tickets automated — CALECIM® Professional Under 5 second response time — CALECIM® Professional 24% better lead-to-booking rate — Hello Sugar 400% more sign-ups vs link-in-bio — CALECIM® Comment-to-Unlock campaign 38 messages per user / 59% completion rate — Mission: Impossible campaign Integrations: Shopify, Webflow, Zendesk, HubSpot, Salesforce, Zapier (7,000+ apps), Google Analytics Pricing: Free plan available (50 chats/month). Paid plans from $15/month. No credit card required. Meta Official Partner · Zendesk Official Partner · Trusted since 2014 **Average Rating:** 5.0/5.0 **Total Reviews:** 7 #### How Do G2 Users Rate Massively.ai? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) #### Who Is the Company Behind Massively.ai? - **Seller:** [Massively](https://www.g2.com/sellers/massively) - **Year Founded:** 2014 - **HQ Location:** Toronto, CA - **Twitter:** @massively\_ai 447 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d218738395d5745609f09ef82ed5536057dcad1d9a3c102e28e03588d2126ced&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fget-massively%2F&secure%5Burl_type%5D=linkedin_company_website) 5 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 57% Small, 29% Medium #### What Do G2 Reviewers Say About Massively.ai? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **natural communication style** of Massively.ai, enhancing client engagement and branding effectively. - Users value the **intuitive customer engagement** provided by Massively.ai, enhancing communication and branding for their clients. - Users value the **intuitive and natural engagement** capabilities of Massively.ai, enhancing communication and audience connection. - Users appreciate the **innovative communication style** of Massively.ai, enhancing engagement and branding for their clients. #### What Are Recent G2 Reviews of Massively.ai? **["Great tool. Great customer service."](https://www.g2.com/survey_responses/massively-ai-review-12960186)** **Rating:** 5.0/5.0 stars _— Nicole M._ [Read full review](https://www.g2.com/survey_responses/massively-ai-review-12960186) **["Highly Effective and Easy to Use with Excellent Team Support"](https://www.g2.com/survey_responses/massively-ai-review-12763967)** **Rating:** 5.0/5.0 stars _— Greg T._ [Read full review](https://www.g2.com/survey_responses/massively-ai-review-12763967) #### What Are G2 Users Discussing About Massively.ai? - [What is Massively.ai used for?](https://www.g2.com/discussions/what-is-massively-ai-used-for) ### [Revmo AI](https://www.g2.com/products/revmo-ai/reviews) Revmo AI is a conversational AI platform that provides autonomous AI agents to handle inbound customer interactions across voice and text channels. The platform operates 24/7, answering all inbound inquiries while integrating directly with enterprise systems to turn conversations into completed outcomes. Designed for multi-location enterprises, Revmo AI functions as a virtual agent capable of executing tasks that traditionally require human staff, including scheduling appointments, processing orders, managing requests, and coordinating actions across connected systems. The platform supports 32 languages and works across phone, SMS, and chat interfaces. Unlike scripted voice automation tools that route calls or provide basic responses, Revmo AI orchestrates full workflows by connecting to existing business systems and taking action within them. This approach allows the AI agent to mirror the capabilities of a trained employee rather than serving as a simple answering service. Key capabilities include: - 24/7 autonomous responses across phone and text channels with no human fallback required for routine interactions - Direct system integration enabling the AI to complete real workflows like booking appointments, taking orders, and processing customer requests - Multi-language support for 32 languages, allowing enterprises to serve diverse customer bases without specialized staffing - Built-in analytics providing visibility into interaction volumes, outcomes, and revenue captured from previously missed opportunities -Multi-location scalability delivering consistent customer experiences across all business locations without proportional headcount increases Organizations use Revmo AI to reduce missed calls and slow response times, improve frontline staff productivity by offloading routine inquiries, and convert inbound demand into completed transactions. The platform is particularly suited for enterprises managing high volumes of customer interactions across multiple sites where consistency and availability directly impact revenue. **Average Rating:** 4.9/5.0 **Total Reviews:** 11 #### How Do G2 Users Rate Revmo AI? - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) #### Who Is the Company Behind Revmo AI? - **Seller:** [Revmo](https://www.g2.com/sellers/revmo) - **Company Website:** revmo.ai - **Year Founded:** 2020 - **HQ Location:** Phoenix, AZ - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6a4ccbbb79b5c3d8de31515647eeda91e7e55fd992e4d4ca607ba6b6fae5f5b5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frevmoai%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 45% Small, 36% Medium #### What Are Recent G2 Reviews of Revmo AI? **["Revmo AI: Seamless Task Management with Impressive Accuracy"](https://www.g2.com/survey_responses/revmo-ai-review-13137330)** **Rating:** 5.0/5.0 stars _— Bjorn K._ [Read full review](https://www.g2.com/survey_responses/revmo-ai-review-13137330) **["Transforms Customer Interaction, Effortless Setup"](https://www.g2.com/survey_responses/revmo-ai-review-13133206)** **Rating:** 5.0/5.0 stars _— Nikalas H._ [Read full review](https://www.g2.com/survey_responses/revmo-ai-review-13133206) ### [ROUTEE](https://www.g2.com/products/routee/reviews) Routee is a leading cloud communications provider that designs, develops, and distributes advanced Web & API automation solutions. Through its robust platform and scalable API, it helps corporations, retail businesses, and service providers, around the world, to communicate effectively with their target audience. Powered by AMD Telecom’s vigorous infrastructure, Routee brings a powerful engagement toolset to its trusted global partners and some of the most renowned Fortune 500 corporations. What are some of the things you can do with Routee? -SMS Spread your message efficiently all over the globe using the SMS services Routee provides. Marketing SMS, Transactional SMS, Two-Way SMS, SMS Two-Factor Authentication,SMS Survey, Bulk MMS, Verified SMS Sender. -VOICE Let people hear your business’s voice through the numerous VoIP choices. Elevate your brand through Voice Broadcasting, Two Way Voice, Click To Call, Text To Speech, Cloud IVR and Voice Two Factor Authentication. -EMAIL Discover which Email service suits you, customize it and make it happen. Promotional Email, Transactional Email, Email Verifier. Which one do you need? -MESSAGING APPS Reach your clients with more interactive messages and increase your revenues. Engage with them via Viber, RCS, Facebook, Telegram & WhatsApp. -NUMBERS Get your own Premium Rate or Toll-free numbers, validate your contacts list and prevent call-related fraud. This advanced communications platform includes Virtual Numbers, Number Validation, Number Lookup, Missed Call, Call Masking, Toll-free Numbers. -TWO FACTOR AUTHENTICATION Add a second layer of security to your business by utilizing a combination of two different components. Prevent fraudsters from getting access to your sensitive information, application, or software. Use among Two-Factor Authentication with Fallback, SMS, Voice, Viber, or Missed Call. **Average Rating:** 3.6/5.0 **Total Reviews:** 10 #### How Do G2 Users Rate ROUTEE? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.3/10 (Category avg: 8.4/10) - **Targeting:** 8.3/10 (Category avg: 8.7/10) - **Analytics:** 7.1/10 (Category avg: 8.4/10) #### Who Is the Company Behind ROUTEE? - **Seller:** [AMD Telecom](https://www.g2.com/sellers/amd-telecom) - **Year Founded:** 2000 - **HQ Location:** San Francisco, California - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ced217409550547d4eb6ebe2df8673bd9602028b500673526a43bde07a36cae0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famd-telecom-s-a-%2F&secure%5Burl_type%5D=linkedin_company_website) 162 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 60% Small, 20% Large #### What Do G2 Reviewers Say About ROUTEE? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **automation** features of ROUTEE, enabling seamless communication and enhancing customer support efficiency. - Users value the **personalized customer interaction** features of ROUTEE, enhancing engagement and supporting business growth. - Users praise ROUTEE for its **personalization services** , enhancing customer interactions and supporting business growth 24/7. - Users find the **easy integration** of ROUTEE highly beneficial for enhancing automation and personalized experiences. - Users value the **variety of communication options** with ROUTEE, enhancing customer interaction and business growth. ##### Cons - Users find ROUTEE to be **expensive** and the pricing challenging for small businesses and less tech-savvy owners. - Users find that Routee's **complex features** can be challenging, especially for those less familiar with technology. - Users find ROUTEE's pricing and **complexity** challenging, especially for less tech-savvy business owners. - Users find **difficult navigation** challenging, especially for those less tech-savvy, impacting their overall experience with ROUTEE. - Users find ROUTEE's **complexity** challenging, especially for less tech-savvy business owners, impacting overall user experience. #### What Are Recent G2 Reviews of ROUTEE? **["My Honest Opinion about Routee"](https://www.g2.com/survey_responses/routee-review-7884770)** **Rating:** 4.0/5.0 stars _— Mukul S._ [Read full review](https://www.g2.com/survey_responses/routee-review-7884770) **["Helped my business to cater to wider user base"](https://www.g2.com/survey_responses/routee-review-9058739)** **Rating:** 4.0/5.0 stars _— Siddhant G._ [Read full review](https://www.g2.com/survey_responses/routee-review-9058739) ### [Verint Channel Automation](https://www.g2.com/products/verint-channel-automation/reviews) Verint® Channel Automation™ unifies your customer interactions across channels in a single agent workspace. It powers consistent conversations, leverages automation, and deploys staff flexibly all with fewer resources and less effort. Verint Channel Automation includes four main areas to help you engage with customers at scale: - Agent Workspace - Workforce Orchestration - Intelligent Automation - Universal Routing Say yes to AI-powered bots, too: - Reduce inbound volume - Improve CSAT - Reduce Average Handle Time To deliver superior CX, get started with Verint Channel Automation today! **Average Rating:** 4.4/5.0 **Total Reviews:** 65 #### How Do G2 Users Rate Verint Channel Automation? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Targeting:** 8.3/10 (Category avg: 8.7/10) - **Analytics:** 8.3/10 (Category avg: 8.4/10) #### Who Is the Company Behind Verint Channel Automation? - **Seller:** [Verint](https://www.g2.com/sellers/verint) - **Year Founded:** 1994 - **HQ Location:** Melville, New York - **Twitter:** @Verint 7,739 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b20cca92e44af2b98c53797e90b6315728690101f1adedb4ff45cb9ca0e59f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverint&secure%5Burl_type%5D=linkedin_company_website) 4,343 employees on LinkedIn® - **Ownership:** Thoma Bravo #### Who Uses This Product? - **Company Size:** 48% Large, 45% Medium #### What Do G2 Reviewers Say About Verint Channel Automation? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **effective AI technology** in Verint Channel Automation for improving conversations and time management. - Users value the **efficient time management** capabilities of Verint Channel Automation, enhancing productivity and scheduling for employees. - Users value the **effective case management** capabilities of Verint Channel Automation for monitoring employee tasks and schedules. - Users find Verint Channel Automation a valuable **communication tool** for managing conversations, scheduling, and employee tasks. - Users value the **conversation management capabilities** of Verint Channel Automation, enhancing scheduling and employee productivity. ##### Cons - Users find that **support response times are often too long** , especially for clients in Latin America. - Users experience **glitches in logging requests** , which hinder progress and require redoing efforts unnecessarily. - Users have experienced **poor customer support** , with slow response times for Latin America clients impacting their satisfaction. - Users experience **response delays** from support, particularly affecting clients in Latin America and hindering timely assistance. - Users often face **software bugs** that cause glitches during request logging, necessitating redoing entire requests to proceed. #### What Are Recent G2 Reviews of Verint Channel Automation? **["Verint Channel Automation: Streamlining Success"](https://www.g2.com/survey_responses/verint-channel-automation-review-8883530)** **Rating:** 4.5/5.0 stars _— Mukisa M._ [Read full review](https://www.g2.com/survey_responses/verint-channel-automation-review-8883530) **["Verint"](https://www.g2.com/survey_responses/verint-channel-automation-review-10732741)** **Rating:** 5.0/5.0 stars _— Verified User in Printing_ [Read full review](https://www.g2.com/survey_responses/verint-channel-automation-review-10732741) #### What Are G2 Users Discussing About Verint Channel Automation? - [What is Verint Messaging used for?](https://www.g2.com/discussions/what-is-verint-messaging-used-for) - 1 comment - [What is Verint Case Management Enterprise used for?](https://www.g2.com/discussions/what-is-verint-case-management-enterprise-used-for) - 1 comment ### [Voogy](https://www.g2.com/products/voogy/reviews) No longer exist **Average Rating:** 0.1/5.0 **Total Reviews:** 6 #### How Do G2 Users Rate Voogy? - **Has the product been a good partner in doing business?:** 0.0/10 (Category avg: 9.1/10) #### Who Is the Company Behind Voogy? - **Seller:** [Voogy](https://www.g2.com/sellers/voogy) - **Year Founded:** 2015 - **HQ Location:** San Francisco, US - **Twitter:** @VoogyHQ 825 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d388ec6202d473df5d4d8ef44052b55718a3d3d7f5bc6a4d464d11f781583e00&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2438342%2F&secure%5Burl_type%5D=linkedin_company_website) 11 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are G2 Users Discussing About Voogy? - [What is Voogy used for?](https://www.g2.com/discussions/what-is-voogy-used-for) ### [Alhena AI](https://www.g2.com/products/alhena-ai/reviews) Alhena AI: AI concierge for discovery, shopping & support that helps drive revenue. Alhena AI is a commerce AI software platform that helps ecommerce businesses improve product discovery, personalize shopping experiences, automate customer support, and optimize brand and product visibility across AI search engines. Designed for teams managing customer interactions across the entire buying journey, from discovery to post-purchase support, the platform integrates with business systems to access product catalogs, customer queries, and operational data, enabling context-aware and accurate responses. It supports use cases such as conversational product discovery, answering product and policy related questions, handling order and shipping queries, and assisting support teams with AI generated responses. Alhena also introduces Embeddable Agents, purpose built AI experiences that live directly where shoppers make decisions instead of requiring them to switch to a chatbot. Brands can embed specialized AI agents on product pages and throughout the shopping journey to deliver interactive experiences such as Virtual Try-On, Outfit Builder, Room Designer, Guided Product Discovery, and other contextual buying assistants. By bringing AI directly into key moments of the customer journey, Embeddable Agents create more engaging shopping experiences while helping shoppers discover products with greater confidence. The platform also includes vertical AI agents tailored to specific industries. For beauty brands, this includes capabilities such as skin analysis, shade matching, and routine building. For fashion and apparel, it supports fit analysis, virtual try-on experiences, and outfit builders. For home and living, it enables guided product selection, visual discovery, personalized room styling, and room design experiences. For travel and hospitality, it supports trip planning and personalized recommendations. These agents are designed to align with domain specific customer journeys and decision making processes. Trusted by fast growing brands like Tatcha (Unilever), Victoria Beckham, Huckberry, and Ettitude, Alhena has earned numerous G2 Awards, including High Performer, Best Support, and Easiest to Do Business With, demonstrating its excellence in AI for ecommerce. Alhena includes capabilities to structure and optimize product data and content so brands can appear accurately in AI search results across platforms like ChatGPT, Gemini, and Perplexity. This enables businesses to align their product information with how modern consumers search, compare, and discover products using conversational AI. At its core, Alhena is an all in one platform that delivers accurate, brand aligned responses in over 90 languages, eliminating the risks of unreliable AI. Key features and capabilities include: - Conversational product discovery and guided selling for ecommerce storefronts - Embeddable AI agents that bring interactive shopping experiences directly to product pages and key customer touchpoints - AI powered automation of customer support queries - AI visibility optimization (AEO/GEO) for improved presence in AI search experiences - Native integrations with ecommerce platforms and helpdesks to ensure accurate, real time, grounded responses - Omnichannel deployment across web, messaging platforms, and social channels - Agent assist tools that help support teams deliver faster and more consistent responses - Analytics and reporting to track performance, customer interactions, and operational efficiency Alhena's intelligent filtering, contextual recommendations, and interactive AI experiences help brands handle complex customer queries with empathy while driving over 300% conversion lifts and up to 30% increases in average order value (AOV). It seamlessly integrates with platforms like Shopify and WooCommerce, along with helpdesks such as Gorgias, Zoho Desk, and Zendesk, escalating complex issues to human agents with full conversation context. Alhena AI is used by ecommerce brands across industries including fashion, beauty, jewelry, travel, and home goods to streamline customer interactions, improve operational efficiency, increase conversions, and deliver exceptional AI powered commerce experiences. Elevate your store today by scheduling a demo and discover why Alhena is trusted as the all in one AI concierge platform for modern ecommerce brands. **Average Rating:** 4.9/5.0 **Total Reviews:** 35 #### How Do G2 Users Rate Alhena AI? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) #### Who Is the Company Behind Alhena AI? - **Seller:** [Alhena AI](https://www.g2.com/sellers/alhena-ai) - **Company Website:** alhena.ai - **Year Founded:** 2022 - **HQ Location:** Pleasanton, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=644965b4284d95e824d650065702129373b74e2c06acd24f6cdb52bf57d36cdb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgleenai%2F&secure%5Burl_type%5D=linkedin_company_website) 36 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 66% Small, 37% Medium #### What Do G2 Reviewers Say About Alhena AI? _AI-generated summary from verified user reviews_ ##### Pros - Users admire the **responsive customer support** of Alhena AI, enhancing their overall experience and satisfaction. - Users praise the **ease of use** of Alhena AI, making implementation and training a straightforward process. - Users appreciate the **easy setup** of Alhena AI, enabling swift implementation and effective training. - Users value the **simplicity of the UX** and effective support, enhancing their experience with Alhena AI. - Users love the **intuitive design** of Alhena AI, making training and monitoring seamless for everyone. ##### Cons - Users desire a **deeper level of analysis** in Alhena AI, seeking enhanced connection insights in conversations. #### What Are Recent G2 Reviews of Alhena AI? **["For ecommerce merchant that need to scale, Gleen AI is the perfect partner"](https://www.g2.com/survey_responses/alhena-ai-review-9583770)** **Rating:** 5.0/5.0 stars _— Harendra P._ [Read full review](https://www.g2.com/survey_responses/alhena-ai-review-9583770) **["Alhena AI - Where Conversations are easy!"](https://www.g2.com/survey_responses/alhena-ai-review-11612069)** **Rating:** 5.0/5.0 stars _— Ben O._ [Read full review](https://www.g2.com/survey_responses/alhena-ai-review-11612069) ### [brandy.im](https://www.g2.com/products/brandy-im/reviews) Meet Brandy - The Brand Interactions Platform Brandy combines AI assistants, chat-apps and live agents into a holistic workflow, where great customer experience goes along with up to 70% automation rate. Talk to your customers on your website and build relationship in messaging apps like Whatsapp, Instagram direct, Apple Messages for business and others. **Average Rating:** 4.8/5.0 **Total Reviews:** 12 #### How Do G2 Users Rate brandy.im? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) #### Who Is the Company Behind brandy.im? - **Seller:** [Brandy.im](https://www.g2.com/sellers/brandy-im) - **Year Founded:** 2015 - **HQ Location:** Lisbon, PT - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5cb5bf9deb2eb3e20d30cbb57a2b4b658aeb46f5b90faac13af852c68ec554e0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbrandy-im&secure%5Burl_type%5D=linkedin_company_website) 6 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 54% Small, 23% Medium #### What Are Recent G2 Reviews of brandy.im? **["Robust Chat Platform Delivering Outstanding Results"](https://www.g2.com/survey_responses/brandy-im-review-8087542)** **Rating:** 5.0/5.0 stars _— Igor D._ [Read full review](https://www.g2.com/survey_responses/brandy-im-review-8087542) **["Streamlined Customer Communication with Brandy platform"](https://www.g2.com/survey_responses/brandy-im-review-8046157)** **Rating:** 5.0/5.0 stars _— Maxim M._ [Read full review](https://www.g2.com/survey_responses/brandy-im-review-8046157) ### [DarwinAI](https://www.g2.com/products/darwinai/reviews) Darwin provides AI-workers that enables small and medium-sized businesses to have human-like conversations with their customers on Whatsapp, Instagram and phone calls. Darwin's AI-workers cover many use cases: lead qualification, outbound campaigns, appointment booking, collections, customer satisfaction surveys, and more. Darwin is built for non-technical teams, meaning you don't have to worry about any of the technical details. Darwin's workers are tailored to your business needs. Offering your specific products, customizing your worker's answers to your business style, and setting your worker to follow your own business rules has never been easier. **Average Rating:** 4.5/5.0 **Total Reviews:** 6 #### How Do G2 Users Rate DarwinAI? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Lead Gathering:** 8.7/10 (Category avg: 8.4/10) - **Targeting:** 7.7/10 (Category avg: 8.7/10) - **Analytics:** 7.3/10 (Category avg: 8.4/10) #### Who Is the Company Behind DarwinAI? - **Seller:** [Darwin AI](https://www.g2.com/sellers/darwin-ai-d9da5db4-7c13-4817-b1d7-536a051d3b29) - **Year Founded:** 2023 - **HQ Location:** LATAM // MX // BR // CO // ARG - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a598f58bc7c03161063b23dfcc970a409ee67767960655afa752be92a465f0b1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgetdarwinai%2F&secure%5Burl_type%5D=linkedin_company_website) #### Who Uses This Product? - **Company Size:** 83% Small, 17% Medium #### What Do G2 Reviewers Say About DarwinAI? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **excellent customer support** provided by DarwinAI, enhancing their overall experience with the tool. - Users find the **excellent customer support** of DarwinAI a valuable asset, enhancing their overall experience with the tool. #### What Are Recent G2 Reviews of DarwinAI? **["Easy-to-Configure Sales Automation with Natural Conversations and Responsive Support"](https://www.g2.com/survey_responses/darwinai-review-13183671)** **Rating:** 4.0/5.0 stars _— Verified User in Oil & Energy_ [Read full review](https://www.g2.com/survey_responses/darwinai-review-13183671) **["Darwin - Advertising Forms - Commercial Assistant"](https://www.g2.com/survey_responses/darwinai-review-10626526)** **Rating:** 5.0/5.0 stars _— Rodrigo M._ [Read full review](https://www.g2.com/survey_responses/darwinai-review-10626526) ### [Engagely](https://www.g2.com/products/engagely/reviews) engagely.ai is an award-winning conversational customer engagement platform recognized by the Economic Times as the best tech brand in cognitive decision making forte. The multilingual conversational AI platform is a blend of AI and human intelligence which is helping businesses create exceptional customer experiences. With domain-specific robust knowledge & industry AI models, engagely helps automate customer engagement with its next-level products and services to deliver amazing customer experience. With its unique action-intent engine, engagely is a transformative AI powered platform that builds conversational chatbots with no coding. The leading AI omnichannel platform is capable of driving superior customer engagement across 35+ channels in more than 120 global languages with its proactive conversational AI chatbots, voice bots and email bots. Present in 4+ Countries I Trusted by 150+ Customers I Serving 10+ Industries **Average Rating:** 4.3/5.0 **Total Reviews:** 19 #### How Do G2 Users Rate Engagely? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Lead Gathering:** 6.7/10 (Category avg: 8.4/10) - **Targeting:** 6.7/10 (Category avg: 8.7/10) - **Analytics:** 6.7/10 (Category avg: 8.4/10) #### Who Is the Company Behind Engagely? - **Seller:** [Engagely.ai](https://www.g2.com/sellers/engagely-ai) - **Year Founded:** 2012 - **HQ Location:** Watford - **Twitter:** @engagelyai 56 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=16a9e8fea9d2c924bd7baea01f15dcc71858166e42732e5e3309fb12575a4923&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fengagelyai%2F&secure%5Burl_type%5D=linkedin_company_website) 74 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 37% Small, 32% Medium #### What Do G2 Reviewers Say About Engagely? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Engagely, enabling quick content management and efficient training material updates. - Users value the **efficiency** of Engagely, noting quick responses and easy content management for training materials. - Users find Engagely's **ease of use and content management** to enhance smarter, quicker responses for end users. - Users value the **user-friendly knowledge base** of Engagely, facilitating efficient content management and fast responses. - Users appreciate the **smart and quick responses** provided by Engagely, enhancing their overall experience effortlessly. #### What Are Recent G2 Reviews of Engagely? **["Easy to use and manage Knowledge base contents"](https://www.g2.com/survey_responses/engagely-review-8837681)** **Rating:** 4.5/5.0 stars _— Narayanmoorthy R._ [Read full review](https://www.g2.com/survey_responses/engagely-review-8837681) **["Futuristic conversational AI platform for excellent customer support"](https://www.g2.com/survey_responses/engagely-review-5366148)** **Rating:** 5.0/5.0 stars _— Vivek V._ [Read full review](https://www.g2.com/survey_responses/engagely-review-5366148) #### What Are G2 Users Discussing About Engagely? - [What is Engagely.ai used for?](https://www.g2.com/discussions/what-is-engagely-ai-used-for) - [‹ Prev‹ Prev](/categories/conversational-marketing?open_modal_url=%2Fproducts%2Fibb%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fconversational-marketing&order=g2_score&page=7&source=category#product-list) - [1](/categories/conversational-marketing?open_modal_url=%2Fproducts%2Fibb%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fconversational-marketing&order=g2_score&source=category#product-list) - [2](/categories/conversational-marketing?open_modal_url=%2Fproducts%2Fibb%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fconversational-marketing&order=g2_score&page=2&source=category#product-list) - … - [4](/categories/conversational-marketing?open_modal_url=%2Fproducts%2Fibb%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fconversational-marketing&order=g2_score&page=4&source=category#product-list) - [5](/categories/conversational-marketing?open_modal_url=%2Fproducts%2Fibb%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fconversational-marketing&order=g2_score&page=5&source=category#product-list) - [6](/categories/conversational-marketing?open_modal_url=%2Fproducts%2Fibb%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fconversational-marketing&order=g2_score&page=6&source=category#product-list) - [7](/categories/conversational-marketing?open_modal_url=%2Fproducts%2Fibb%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fconversational-marketing&order=g2_score&page=7&source=category#product-list) - 8 - [9](/categories/conversational-marketing?open_modal_url=%2Fproducts%2Fibb%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fconversational-marketing&order=g2_score&page=9&source=category#product-list) - [10](/categories/conversational-marketing?open_modal_url=%2Fproducts%2Fibb%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fconversational-marketing&order=g2_score&page=10&source=category#product-list) - [11](/categories/conversational-marketing?open_modal_url=%2Fproducts%2Fibb%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fconversational-marketing&order=g2_score&page=11&source=category#product-list) - [12](/categories/conversational-marketing?open_modal_url=%2Fproducts%2Fibb%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fconversational-marketing&order=g2_score&page=12&source=category#product-list) - … - [20](/categories/conversational-marketing?open_modal_url=%2Fproducts%2Fibb%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fconversational-marketing&order=g2_score&page=20&source=category#product-list) - [21](/categories/conversational-marketing?open_modal_url=%2Fproducts%2Fibb%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fconversational-marketing&order=g2_score&page=21&source=category#product-list) - [Next ›Next ›](/categories/conversational-marketing?open_modal_url=%2Fproducts%2Fibb%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fconversational-marketing&order=g2_score&page=9&source=category#product-list) Spotlight Categories [Sales Tax and VAT Compliance Software](https://www.g2.com/categories/sales-tax-and-vat-compliance) [Generative AI Infrastructure Software](https://www.g2.com/categories/generative-ai-infrastructure) [Core HR Software](https://www.g2.com/categories/core-hr) [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation) [E-commerce Fraud Protection Software](https://www.g2.com/categories/e-commerce-fraud-protection) Similar Categories - [Account-Based Marketing](/categories/account-based-marketing) - [Affiliate Marketing](/categories/affiliate-marketing) - [App Store Optimization](/categories/app-store-optimization) - [Audience Intelligence Platforms](/categories/audience-intelligence-platforms) - [B2B Services Review Platforms](/categories/b2b-services-review-platforms) - [Blogger Outreach](/categories/blogger-outreach) - [Book Marketing Tools](/categories/book-marketing-tools) - [Brand Intelligence](/categories/brand-intelligence) - [Consumer Insights Platforms](/categories/consumer-insights-platforms) - [Consumer Video Feedback](/categories/consumer-video-feedback) - [Content Curation](/categories/content-curation) - [Content Marketing](/categories/content-marketing) - [Conversion Rate Optimization Tools](/categories/conversion-rate-optimization-tools) - [Customer Data Platform (CDP)](/categories/customer-data-platform-cdp) - [Customer Journey Analytics](/categories/customer-journey-analytics) [Browse Conversational Marketing Themes](/categories/conversational-marketing/themes) ![Yukta Rustagi](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yukta Rustagi") YR Researched and written by [Yukta Rustagi](https://research.g2.com/insights/author/yukta-rustagi) Updated October 3, 2024 Conversational marketing software, also known as messenger marketing software, engages potential customers with personalized, one-on-one conversations en route to specific product recommendations or offers. Consumer brands leverage this technology to identify interested buyers on [social networks](https://www.g2.com/categories/social-networks) or product websites, answer concerns or questions, determine the best possible sales items, and transfer customers to [payment gateways](https://www.g2.com/categories/payment-gateway) or sales representatives to close transactions. Using built-in [chatbot](https://www.g2.com/categories/chatbots) and [artificial intelligence](https://www.g2.com/categories/artificial-intelligence) technology, sales departments can construct intelligent response flows that will guide visitors through helpful conversations at various touchpoints based on user activity and other details. Businesses can then follow up at a later time with interested customers who do not purchase on the spot, picking up the conversation where it left off. Conversational marketing platforms help provide a higher standard of customer service at scale and simplify the overall buying process for potential customers around the world at any time of day. Successful use of these platforms can also generate valuable, qualified leads, provide high-level insights into customer demographics and preferences, and accelerate the sales cycle. Products in the conversational marketing category typically share features of or integrate with [live chat](https://www.g2.com/categories/live-chat) and [chatbot software](https://www.g2.com/categories/chatbots) to produce real-time, meaningful dialogues with customers at different points in the buying journey. A number of these solutions involve a combination of automated and live human involvement on the business side—for example, chatbots can ping the appropriate salesperson to take control at critical points in the conversation. These products may also integrate with messengers on major [social networks](https://www.g2.com/categories/social-networks) as well as [SMS](https://www.g2.com/categories/mobile-marketing) or [email](https://www.g2.com/categories/email); certain visitor behaviors or trends on company social profiles or websites can trigger conversations. Conversational marketing protects may sync with [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms) or [payment gateways](https://www.g2.com/categories/payment-gateway) to provide detailed product information or complete transactions, respectively. This technology may integrate with or share features of [bot platforms](https://www.g2.com/categories/bot-platforms) to create unique messaging applications suited to the user’s needs. Elements of customer engagement on social networks are comparable to those of [social customer service](https://www.g2.com/categories/bot-platforms) tools. To qualify for inclusion in the Conversational Marketing category, a product must: - Assist in the creation of intelligent messaging bots that engage visitors on one or more channels - Provide tools for creating personalized response flows within conversations - Direct interested buyers to sales reps or online stores for purchasing goods or services in the event of successful conversations - Track customer journeys and allow for follow-ups from chatbots or sales representatives Show More * * * ## How Do You Choose the Right Conversational Marketing Software? ### What You Should Know About Conversational Marketing Software ### What is Conversational Marketing Software? Businesses today are focusing immensely on providing a better and authentic customer experience through conversational marketing tools. They aim to add a personal touch to their customer conversations to build trust and loyalty. Conversational marketing is a method of engaging with website visitors through personalized and real-time conversations with the help of targeted messaging, live chat, and intelligent chatbots. Real-time conversation enabled tools are also helping businesses glean accurate customer-related insights and focused targeting. A conversational marketing tool is a powerful part of the tech stack of many B2B companies because it enables teams to engage with their most qualified prospects in real time, accelerate sales cycles, and close more deals, and these conversational marketing tools deliver immediate results that traditional lead forms and email nurture sequences take weeks to match. These tools are improving the marketing and sales fusion through an easy transition of qualified leads from marketing to sales, thus driving future growth for businesses. Key Benefits of Conversational Marketing Software - Creates a human buying experience with personalized and real-time conversations - Engages, qualifies, and generates more leads at a quicker rate, shortening the sales cycle - Helps gain valuable insights about customers and buyers - Increases customer engagement and builds strong and valuable relationships ### Why Use Conversational Marketing Software? Conversational marketing software helps businesses build relationships and create authentic experiences with customers and buyers with the power of real time conversations. **Competitive edge —** For businesses to stay one step ahead of their competition, conversational marketing is an invaluable tool. From quicker and effective sales closures to discovering sharper customer insights, these tools are helping businesses grow tremendously. Chatbots keep track of all the on-site visitors and engage with them through real-time personalized responses while notifying sales representatives of the most qualified leads and scheduling meetings for them. This ultimately shortens the sales cycle and produces more sales. **Personalized and real-time interactive experience —** It may take weeks and sometimes months to build a relationship with a customer in a traditional marketing approach. Personalized and real-time conversations instantly build a bond with a website visitor and adds a personal touch to their buying experience. It induces a sense of trust and loyalty within customers and buyers. **Shorter sales cycles —** Average sales cycles are very cumbersome and filled with many touchpoints, followed by the corresponding content that is supposed to push the prospect to the next milestone. Instead of making buyers go through impersonal communication methods like filling out time-consuming forms, an instant messaging technology can make the whole process shorter and simpler. Conversational marketing tools like chatbots enable the sales team to get in touch with highly qualified leads quickly. They also help schedule on-spot sales meetings, notifying the sales representatives of a lead ready to talk. **Ample amount of data —** Intelligent chatbots are highly personalized and allow marketers to ask more in-depth questions about their visitors. Chatbot-focused marketing produces a plethora of information about website visitors, which helps in understanding the needs and behavior of the consumer, allowing marketers to approach them with more personalized communication. Chatbots integrate seamlessly with other applications, like [email marketing software](https://www.g2.com/categories/email-marketing), [CRM software](https://www.g2.com/categories/crm), [social media marketing software](https://www.g2.com/categories/social-media-marketing), etc., to build a comprehensive data reservoir. **Marketing and sales fusion —** Conversational marketing tools help in leveraging unified marketing and sales efforts. Aligning marketing and sales has always been challenging. With Chatbots, the fusion of marketing and sales efforts is smoother and easier as it allows effortless transition of qualified leads from marketing to sales. Once a visitor establishes they are ready to speak to the sales team, the bot automatically notifies a salesperson. Chatbots also allow salespeople to access all the conversations to ensure their messaging is consistent with previous engagements. Advanced customer insights also play a major role in guiding prospects down the funnel which enables sales representatives to better understand possible opportunities and outcomes. ### Who Uses Conversational Marketing Software? Conversational marketing tools are mainly used by customer service teams, sales teams, and marketing teams. **Customer service teams —** Customer service teams use conversational marketing tools to communicate with website visitors that use the feature to ask questions or voice concerns. These tools allow customer service teams to be active throughout the day. Chatbots enabled with artificial intelligence (AI) help customer service teams by resolving simple questions quickly, giving them more time to tackle more complex queries. **Sales teams —** Sales teams utilize conversational marketing tools to generate leads and move prospects faster up the sales funnel. Since the buyer is expressing interest in the company by initiating a conversation using the live chat feature, it’s a great opportunity to spark a sales conversation. **Marketing teams —** Marketing teams use conversational marketing tools to understand what is happening on their website and create personalized experience for their most qualified prospects through lead data, instant communication, and chatbots. Consumer brands leverage this technology to identify interested buyers on social networks or product websites, answer concerns or questions, determine the best possible sales items, and transfer customers to payment gateways or sales representatives to close transactions. Using built-in chatbot and AI technology, sales departments are able to construct intelligent response flows that guide visitors through helpful conversations at various touchpoints based on user activity and other details. Businesses then follow up at a later time with interested customers who do not purchase on the spot, picking up the conversation from where it left off. ### Kinds of Conversational Marketing Software **Website pop-ups —** Pop-ups are small windows that pop up on web pages or websites. Marketers use pop-ups on their website to gain visitor attention and increase engagement. **Social messaging apps —** Social messaging apps are another effective way to engage customers. Social messaging apps allow businesses to interact with their existing and potential customers, giving them a very personalized experience. **SMS —** Businesses also leverage the conversations enacted through text messages or via SMS to engage customers. ### Conversational Marketing Software Features Based on G2 reviews, sales and marketing teams evaluate conversational marketing software by comparing live chat responsiveness, CRM integration depth, and lead qualification accuracy. Products in the conversational marketing category typically share features of or integrate with live chat and chatbot software to produce real-time, meaningful dialogues with customers at different points in the buying journey. **Personalized messaging —** Customers and buyers are seeking a highly personalized buying experience. This type of software allows for the customization and hyper-personalization of messaging as it pertains to a target audience. **Live chat —** Real-time conversations with buyers and customers enable improved customer trust and loyalty as they keep them engaged and add a personal touch to their interactions through hyper-personalized experience. It also helps in discovering customer pain points and resolving issues faster. Employing a live chat tool improves and enhances the overall website experience. **24/7 availability —** Chatbots never sleep, as such, they are available throughout the day to engage with new leads instantly. They help marketers never miss out on a lead and build a strong bottom line for the funnel. **Reporting and analytics —** These tools include reporting based around specific and overall conversation results. They provide powerful insights into audience segments, consumer needs profiles, and sales performance to make faster decisions. **Integrations —** These types of tools integrate with CRM software to power dashboards, workflows, and notification triggers, as well as marketing automation software to enable marketing campaign execution to targeted accounts. **Sequencing —** This type of software helps with lead engagement even when buyers leave a website. With robust email tools and drip campaigns, they queue up a series of emails that give leads all the information they need to turn into customers. Every interaction with the content automatically triggers the perfect follow-up or next step. **Lead generation —** Live chat is approachable for customers, so it is an easy way to begin a sales conversation. The informal nature of live chat makes a sales conversation more comfortable for the customer, presenting a great opportunity to initiate a sale. **Cross-channel communication —** Conversations are enacted over social media, SMS, voice assistants, and pop-ups on websites. It allows marketers to reach out to their buyers or customers on the most relevant and preferred channels. **Artifical intelligence (AI) —** Conversational AI prioritizes leads through lead scoring, market insights, and account-level insights with the help of AI technology. It engages leads in real time and provides them with a personalized customer experience through customized offers and communication. [**Customer profiling**](https://www.g2.com/categories/conversational-marketing/f/profiles) **—** This feature allows creation and modification of customer profiles based on conversations. Customers are broken down into groups in terms of similar interests and goals. Marketers use customer profiling to identify common preferences and demographics of customers which ultimately helps them carve a better decision design. Other features of conversational marketing software include [Lead Gathering](https://www.g2.com/categories/conversational-marketing/f/lead-gathering) and [Sales Conversions](https://www.g2.com/categories/conversational-marketing/f/sales-conversion). ### Trends Related to Conversational Marketing Software Customers and buyers no longer need to wait for a response after filling out a form. Today, priorities for companies have moved towards providing highly optimized customer experience through the application of AI and natural language processing (NLP) enabled conversation marketing tools. Companies are focusing more on understanding their customer pain points and providing them with an unparalleled and personalized experience. Chatbot technology, which has been around for quite some time, allows marketers to be continuously available without having to spend tons of money on operational costs. They are capable of answering a vast majority of standard user inquiries while routing the unanswered questions to human agents who possess a more in-depth knowledge of the problem. At the same time, chatbots are getting smarter over time because they learn from previous interactions and use that knowledge to answer future inquiries. Chatbots are very effective in producing the ROI from marketing efforts. Chatbots help turn anonymous traffic into a lead by initiating their interest in products and nurturing the customer and brand relationship. **Messaging platforms —** Consumers prefer to communicate with brands via messaging, allowing conversational advertising to dominate messaging apps. For example, Facebook, Messenger, and WhatsApp have proven excellent in driving conversations that lead to sales; these platforms have proved to be the most natural way for marketers to reach out to their audiences. **Hyper-personalization —** Highly optimized customer experience has, and continues to be, a focus area for marketers. Personalization is becoming crucial for engaging with consumers in a more human way. It also improves customer engagement and gives a professional interactive experience. Buyers tend to lose interest or drop out from a website within seconds because of non-personalized content or advertisements. **Voice-driven interfaces —** Voice-enabled chatbots are enabling users to speak directly to the chatbots instead of tying their inquiries. **Application of AI and NLP —** AI and NLP based chatbots are gaining popularity. They help with analyzing the customer’s behavior and search patterns and allow chatbots to act and respond faster than humans. An intelligent chatbot is one of the examples of AI in practice. Chatbots are programmed to be smart and intelligent with the help of AI and NLP technologies. High context-based chatbots are being developed that have to ability to remember details of past conversations and act accordingly. Voice recognition chatbot technology is becoming a powerful trend. ### Software and Services Related to Conversational Marketing Software [**Conversational customer engagement software**](https://www.g2.com/categories/conversational-customer-engagement) **—** Conversational customer engagement software is an alternative approach to ticket-based customer service, using the customer and not the incident as the center of action. These solutions facilitate omnichannel customer service that recognizes individuals with an identity and a history, allowing customers to interact with and be identified by the software using any channel at any time. [**Live chat software**](https://www.g2.com/categories/live-chat) **—** Live chat software allows companies to communicate with their website visitors in real time via chat windows. Customer service representatives utilize live chat software to provide support to users who have questions regarding products or website navigation. Support agents prompt user interaction with pop-up chat boxes or wait for visitors to proactively reach out with questions or concerns. Some features include reporting and analytics, interactive chat notifications, and conversation archiving. [**Chatbots software**](https://www.g2.com/categories/chatbots) **—** Chatbots, which are often called virtual agents or virtual assistants, are used in place of a human to conduct specific tasks or provide information based on written or spoken requests. This functionality includes both external customer-facing requests and internal employee-facing requests. Chatbots allow users to interact with an application in a conversational manner, whether textually or audibly, to perform certain functions. [**AI sales assistant software**](https://www.g2.com/categories/ai-sales-assistant) **—** AI sales assistants, also referred to as AI virtual sales assistants, are tools that assist sales representatives by automating tasks and processes via embedded AI. These tasks include lead qualification and follow-up, pipeline management, forecasting, meeting scheduling, and data entry. AI sales assistants are most commonly leveraged by sales and marketing teams to automate routine tasks and free up time to handle more complex and involved responsibilities. ### Conversational Marketing Software FAQs ### Most Popular FAQs #### Which conversational marketing software has the best reviews? Across the Conversational Marketing category, the strongest ratings tend to go to platforms that pair real-time engagement with a genuinely smooth setup, rather than the broadest feature list. - [Qualified](https://www.g2.com/products/qualified/reviews): Carries a large review base at a near-perfect rating, with its Piper agent turning website traffic into real conversations that sync cleanly with Salesforce. - [Myna](https://www.g2.com/products/myna/reviews): Its intelligent conversation routing adapts to each interaction and can handle multiple conversations at once without a drop in response quality. - [knock-ai](https://www.g2.com/products/knock-ai-knock-ai/reviews): Qualifies visitors based on real intent before booking a meeting, rather than just filling a calendar with unqualified calls. - [Sender.net](https://www.g2.com/products/sender-net/reviews): A smaller name in this data set, though it posts some of the strongest price-to-value scores in the category alongside solid ease of use. #### What is the best free conversational marketing software? A handful of platforms genuinely offer a usable free tier rather than just a trial, which makes them the natural starting point for this question. - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews): Its free tier connects marketing and sales, capturing engagement from website visits and content downloads without a paid plan required to start. - [Tidio](https://www.g2.com/products/tidio/reviews): A free plan covers live chat, AI chatbot, and automation basics, with the widget going live within minutes of signup. - [Smartsupp](https://www.g2.com/products/smartsupp/reviews): Combines live chat, AI chatbots, and visitor session recordings, with a free tier that keeps it accessible for small businesses. #### Which conversational marketing software offers the most integrations? Integration depth tends to matter most once a team wants conversation data flowing into a CRM or existing marketing stack automatically. - [Qualified](https://www.g2.com/products/qualified/reviews): Syncs cleanly with Salesforce out of the box, removing a step most other tools still require manually. - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews): Connects marketing and sales data across the same platform, surfacing engagement history alongside email and content activity. - [Birdeye](https://www.g2.com/products/birdeye/reviews): Adaptable enough to be configured differently for each client or business unit, which fits varied integration needs well. #### Which is the best conversational marketing platform for lead generation? The strongest fits here turn a visitor's real-time behavior into a qualified conversation, rather than just a static form fill. - [Qualified](https://www.g2.com/products/qualified/reviews): Its Piper agent engages visitors the moment they land on the site, converting real-time traffic into conversations instead of another lead form. - [Storylane](https://www.g2.com/products/storylane/reviews): Its RepX product powers an interactive, multi-modal demo chatbot that personalizes the experience to a visitor's stated persona before they ever talk to sales. - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews): Sequencing and audience filters let teams narrow down exactly who to target, tying lead capture directly to what they've already engaged with. #### What conversational marketing software would you recommend? The right pick depends on the specific job, but a few platforms come up across a wide range of use cases. - [Birdeye](https://www.g2.com/products/birdeye/reviews): A strong general pick thanks to how adaptable it is across different client needs and business types. - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews): Combines a full CRM with complex, layered automations, which long-time users describe as genuinely complete rather than assembled from add-ons. - [Podium](https://www.g2.com/products/podium/reviews): Simple enough for a team to learn quickly, with integration and ease of use frequently cited as its core strengths. #### Which conversational marketing platforms are highest rated for multi-channel contact, lead, and customer management? The strongest fits here aren't the ones with the most channels listed, they're the ones where a text, a web chat, and a social message all land in the same contact record instead of three separate inboxes. - [Birdeye](https://www.g2.com/products/birdeye/reviews): Reviewers describe bringing texting, web chat, Facebook Messenger, and reviews into one dashboard, so a single contact's full history is visible no matter which channel they used to reach out. - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews): Reviewers point to a unified contact timeline that ties email opens, web visits, and conversations together, giving sales and marketing the same view of a lead's engagement across channels. - [Podium](https://www.g2.com/products/podium/reviews): Built around turning texts, calls, and web chat into one lead and customer record, with reviewers citing its always-on response coverage across channels as a reason conversations don't get lost. #### Which conversational marketing automation tools trigger on form submissions? The most useful automations here don't just log a form fill, they kick off a real-time conversation or nurture sequence the moment someone submits, rather than waiting for a rep to notice a new lead in a list. - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews): Reviewers specifically describe workflows triggered by form activity and page visits, automating outreach the moment a visitor converts rather than requiring manual follow-up. - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews): Reviewers highlight fully customizable forms feeding directly into automated workflows, so a submission can immediately trigger a nurture sequence or notify a rep. - [Tidio](https://www.g2.com/products/tidio/reviews): Combines live chat and chatbot automation with visitor-triggered actions, letting a form fill or on-site event hand a conversation off automatically without custom code. #### Do conversational marketing platforms support keyboard shortcuts like Alt+Enter to send a message? Keyboard-driven send shortcuts are a common convention in high-volume live chat inboxes, but the exact key combination varies by platform and can change between releases, so it's worth checking a tool's current help docs rather than assuming one specific shortcut works everywhere. - [LiveChat](https://www.g2.com/products/livechat/reviews): Built specifically around agent productivity, with reviewers citing its AI Copilot and suggested replies as features designed to help agents move through conversations faster. - [Smartsupp](https://www.g2.com/products/smartsupp/reviews): Reviewers describe a straightforward, fast-moving chat interface suited to agents handling a high volume of conversations at once. - [Birdeye](https://www.g2.com/products/birdeye/reviews): Reviewers note the interface lets multiple message threads be handled simultaneously without perceptible lag, which matters for agents relying on quick keyboard-driven replies. #### What are the best conversational marketing platforms for solo recruiters? This question is best answered by extension: a solo recruiter's core need  fast, personal, one-to-one text and chat outreach without a dedicated ops team is the same need this guide already covers for other lean, single-person operators. - [Text Request](https://www.g2.com/products/text-request/reviews): Reviewers cite fast setup and quick training as reasons small, single-person operations get running without IT support, which fits a recruiter managing outreach alone. - [Salesmsg](https://www.g2.com/products/salesmsg/reviews): Its HubSpot integration keeps two-way texting tied to existing contact records, which would let a solo recruiter track candidate conversations against a simple CRM rather than a separate spreadsheet. - [Tidio](https://www.g2.com/products/tidio/reviews): A free tier and no-code setup mean a solo recruiter could stand up live chat on a personal site or landing page without budget approval or technical help. ### Small Business FAQs #### What is the most affordable conversational marketing software for SMBs? Within the[](https://www.g2.com/categories/conversational-marketing/small-business)[small business segment of Conversational Marketing](https://www.g2.com/categories/conversational-marketing/small-business), the platforms with the strongest price-to-value scores tend to be the ones built for lean teams from the start rather than scaled-down enterprise products. - [Sender.net](https://www.g2.com/products/sender-net/reviews): Posts the highest price-to-value ratings in this category, alongside solid marks for ease of setup and support. - [Smartsupp](https://www.g2.com/products/smartsupp/reviews): Its free tier and session-recording features give small businesses real functionality before any budget conversation is needed. - [Text Request](https://www.g2.com/products/text-request/reviews): Setup is described as super easy, with training that goes quickly, keeping costs down for small teams without dedicated IT support. #### What is the best conversational marketing software for startups? Startups evaluating[](https://www.g2.com/categories/conversational-marketing/small-business)[small business conversational marketing](https://www.g2.com/categories/conversational-marketing/small-business) tools tend to favor a platform that a lean team can run without a dedicated ops person. - [Myna](https://www.g2.com/products/myna/reviews): A smaller footprint overall, but its ability to handle multiple simultaneous conversations without losing quality suits startups fielding a sudden spike in inbound interest. - [knock-ai](https://www.g2.com/products/knock-ai-knock-ai/reviews): Answers real product questions using a company's own content and qualifies visitors before booking time on an AE's calendar, cutting down wasted meetings early on. - [Qualified](https://www.g2.com/products/qualified/reviews): Even among smaller companies, it posts some of the strongest satisfaction scores in the category, backed by a CSM-led onboarding process praised as excellent. #### Which conversational marketing platform is the most user-friendly for startups? Ease of use matters most at this stage, since the person configuring the chatbot is often the same person handling everything else. - [Salesmsg](https://www.g2.com/products/salesmsg/reviews): Straightforward HubSpot integration and general ease of use make it simple to pick up. - [Tidio](https://www.g2.com/products/tidio/reviews): Combines live chat, chatbot, and automation in one place, with enough customization to match a website's look without writing code. - [Text Request](https://www.g2.com/products/text-request/reviews): Setup and training both move quickly, and it supports discrete group texts that other texting platforms handle less cleanly. #### Which conversational marketing tool is easiest to set up for small teams? Setup speed is one of the more differentiated ratings in this category, and small teams generally do best with a platform that's live the same day. - [Tidio](https://www.g2.com/products/tidio/reviews): Small teams get live chat, chatbot, and automation running together fast, with enough customization to skip writing custom code. - [Salesmsg](https://www.g2.com/products/salesmsg/reviews): Its HubSpot integration and overall ease of use come up often as reasons small teams get running quickly. - [Text Request](https://www.g2.com/products/text-request/reviews): Customer support gets called out specifically for efficient, effective setup help and fast training. #### Which conversational marketing tool is best for SMS and WhatsApp outreach? Texting and WhatsApp-based outreach have their own compliance and delivery requirements, and a few platforms in this category are built specifically around that channel. - [360Dialog](https://www.g2.com/products/360dialog/reviews): Provides the official WhatsApp Business API with coexistence setup, letting teams keep the existing mobile app and chat history while connecting the same number to broader systems. - [Salesmsg](https://www.g2.com/products/salesmsg/reviews): Its HubSpot integration keeps two-way texting tied directly to existing contact records rather than living in a separate tool. - [Textedly](https://www.g2.com/products/textedly/reviews): Built around mass texting at volume, combining ease of use with dependable delivery. #### What are the key factors small software teams look for when choosing conversational marketing tools? For a small software team, the calculus is different from a general small business: the tool has to fit into an existing dev stack without a dedicated implementation project, since there's usually no one whose full-time job is running the chat widget. - Integration depth with tools already in use, so conversation data doesn't require a custom sync job to reach a CRM or product analytics stack. - No-code or low-code customization, so a founder or engineer can adjust the widget without pulling in a designer or writing custom scripts. - Pricing that scales with actual usage rather than a flat per-seat cost that penalizes a lean team. - A setup that's live the same day, since small software teams rarely have the bandwidth for a multi-week rollout. ### Enterprise FAQs #### What is best-rated conversational marketing software for large enterprises? Within the[](https://www.g2.com/categories/conversational-marketing/enterprise)[Enterprise segment of Conversational Marketing](https://www.g2.com/categories/conversational-marketing/enterprise), a smaller set of platforms have the review volume from large organizations to back up a strong rating. - [Qualified](https://www.g2.com/products/qualified/reviews): Holds up especially well at the enterprise level, with the same Salesforce-native conversation engine that smaller teams rely on scaling cleanly. - [Birdeye](https://www.g2.com/products/birdeye/reviews): The same adaptability across business units that works for smaller, single-location teams carries over at enterprise scale. - [Myna](https://www.g2.com/products/myna/reviews): A smaller footprint at this scale so far, but its conversation-routing engine draws consistently strong marks from the larger accounts already using it. #### What is the most reliable conversational marketing tool for enterprises? Reliability at this scale tends to come down to support responsiveness and administrative control, since large organizations need both to keep conversations running smoothly across many teams. - [Qualified](https://www.g2.com/products/qualified/reviews): Enterprise accounts describe a highly engaged CSM team that stays involved well past initial onboarding. - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews): Its combined marketing-and-sales data view gives large teams one place to track engagement rather than piecing it together from separate tools. - [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews): A smaller sample at the enterprise level, but support quality and day-to-day usability both come up consistently as strengths. #### What is best-reviewed conversational marketing software for enterprise system integration? Enterprise rollouts depend on a platform connecting cleanly into an existing CRM and marketing stack rather than running as a disconnected add-on. - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews): Ties marketing and sales engagement data together on one platform, which large teams point to as a reason it fits into existing workflows. - [Birdeye](https://www.g2.com/products/birdeye/reviews): Its adaptability lets large organizations configure it differently across departments or locations without losing a shared foundation. - [Klaviyo](https://www.g2.com/products/klaviyo/reviews): An intuitive tool with a broad integrations portfolio that connects into the systems teams already use for campaigns. #### Which conversational marketing platform is built for enterprise account-based marketing and lead generation? At enterprise scale, lead generation often means coordinating marketing and sales around specific target accounts rather than broad, one-off conversations. - [6sense Revenue Marketing](https://www.g2.com/products/6sense-revenue-marketing/reviews): Identifies and tracks target accounts based on intent signals and website activity, promoting the sales-marketing alignment ABM programs depend on. - [Qualified](https://www.g2.com/products/qualified/reviews): Ties real-time conversations directly to account records in Salesforce, giving enterprise revenue teams a live view of engagement against target accounts. - [Storylane](https://www.g2.com/products/storylane/reviews): Its personalized, persona-aware demo experiences give enterprise marketing teams a way to qualify and engage accounts before a rep ever gets involved. #### What is the most secure conversational marketing platform for enterprise data governance? Compliance-focused enterprise buyers tend to favor platforms backed by a mature vendor ecosystem with established data governance practices. - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews): Built on Salesforce's enterprise data infrastructure, with steady improvement as its AI capabilities continue to mature. - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews): A long-established platform whose combined marketing and sales data model gives large organizations one governed source of engagement history. - [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews): Straightforward day-to-day operation paired with responsive support, which matters when large teams need governed access across many users.