Best Conversational Marketing Software - Page 16

How Many Conversational Marketing Software Products Does G2 Track?

Total Products under this Category: 362

Category Stats (Oct 2026)

  • Average Rating: 4.57/5 (↑0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Freshmarketer (+1.72%) - Among all products in this category, Freshmarketer recorded the largest rating increase compared to last month

Last updated: October 01, 2026

How Does G2 Rank Conversational Marketing Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 82,900+ Authentic Reviews
  • 362+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Conversational Marketing Software

G2 Grid® for Conversational Marketing Software plotting products by satisfaction and market presence

Highlighted products: HubSpot Marketing Hub, Qualified, ActiveCampaign, Birdeye, Podium, Storylane, Exceed.ai, and SalesCaptain.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversational-marketing/grids.json?focus%5B%5D=hubspot-marketing-hub&focus%5B%5D=qualified&focus%5B%5D=activecampaign&focus%5B%5D=birdeye&focus%5B%5D=podium&focus%5B%5D=storylane&focus%5B%5D=exceed-ai&focus%5B%5D=salescaptain-inc-salescaptain)

cluvo

cluvo is a WhatsApp Business platform for teams: shared inbox, campaigns, automations, appointments and CRM in one place, built on Meta's official WhatsApp Cloud API. Shared team inbox. The whole team works on the same WhatsApp number. Conversations are assigned to agents or kept in a shared queue, with tags, internal notes, quick replies and the contact card next to the chat. The 24-hour reply window is always visible, and cluvo suggests the right Meta-approved template once it has expired. With Meta's coexistence mode you can keep using the WhatsApp Business app on your phone on the same number. Campaigns. Bulk sends to dynamic segments with approved templates, scheduled when you need them. Contacts who opted out never receive marketing messages, and sends respect Meta's limits on template category, quality rating and per-number caps. Every recipient has a delivery status: sent, delivered, read or failed, with the reason. Automations and AI. A no-code visual flow builder connects triggers, conditions and actions: auto-replies, menus, data collection with native WhatsApp Forms, and routing to the right agent. AI nodes answer from your own knowledge base and hand over to a person with full context. Appointments. Customers book, reschedule and cancel inside the chat, choosing among genuinely free slots. cluvo sends reminders and manages a waiting list, for clinics, workshops, salons, gyms and any appointment-based business. CRM and compliance. Contacts with tags, custom fields and opt-in/opt-out consent tracked per contact, CSV import and export, a deals pipeline and tickets with SLAs. Data is hosted in the EU and the platform is designed for GDPR compliance. Integrations. Native connectors for WooCommerce and Shopify (orders and abandoned carts) and Salesforce, plus an authenticated REST API with signed webhooks. Transparent pricing. Four plans from €0 to €169 per month, excl. VAT, with a 14-day Growth trial and no credit card. Meta bills message traffic directly at its own rates: cluvo adds no per-message markup. Made in Italy, with the interface available in seven languages.

Who Is the Company Behind cluvo?

  • Seller: cluvo
  • Year Founded: 2026
  • HQ Location: Tursi, IT
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

CM.com Mobile Marketing Cloud

CM.com's Mobile Marketing Cloud is the only omnichannel customer engagement solution that includes all mobile messaging channels like SMS and WhatsApp. This empowers marketers to create superior experiences that increase engagement and conversion.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind CM.com Mobile Marketing Cloud?

  • Seller: CM.com
  • Year Founded: 1999
  • HQ Location: Breda, Noord-Brabant
  • Twitter: @CMcom_
    1,698 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    744 employees on LinkedIn®
  • Ownership: AMS: CMCOM

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of CM.com Mobile Marketing Cloud?

CommentKeyword

CommentKeyword is a dedicated Instagram marketing automation software built specifically for brands, creators, and digital agencies looking to turn post engagement into deep customer relationships and revenue. While the platform excels at instantly automating the comment-to-DM (Direct Message) workflow, its true power lies in what happens after the initial DM is sent. Instead of leaving users at a dead-end with a static link, CommentKeyword allows you to deploy intelligent, conversational AI agents in minutes. These agents turn raw comment-triggered DMs into guided, multi-turn conversations that build genuine rapport, ask qualifying questions, collect structured lead data, and smoothly guide users toward the perfect next step. For businesses seeking a lean, cost-effective alternative to ManyChat, CommentKeyword delivers the ultimate streamlined solution. ManyChat is a powerful but notoriously complex multi-platform tool that forces users into expensive, bloated tiered-pricing plans that charge you based on how many contacts you have. CommentKeyword strips away that overwhelming complexity. We focus entirely on mastering the Instagram ecosystem with an affordable, intuitive setup that features a plain-language AI Setup Assistant. Instead of building messy, confusing logic trees, you simply describe what you want your AI agent to achieve by having a conversation. The platform automatically drafts the entire conversational flow, giving you a high-converting, smart system without the premium price tag. Best of all, CommentKeyword is built to be incredibly accessible, offering a generous Free Forever plan that includes 300 automated DMs per month. This provides way more free usage than ManyChat right out of the gate, allowing you to launch real, live comment campaigns and see results before spending a single dime. When you are ready to scale or unlock advanced AI agents, our paid plans start at just $12 per month, making it significantly cheaper than manychat as your audience grows. We believe in simple, transparent pricing based strictly on the automated DMs you actually send, meaning no setup fees, no surprise billing, and absolutely no per-contact charges. Once a user responds to your initial DM hook, the built-in AI agent takes over seamlessly. The agent naturally handles lead qualification, routes prospects to the right offers based on their budget, and captures data fields or sends to the right offer. All of this structured data can be exported effortlessly via CSV or fed directly into your favorite CRM in real time using automated webhooks. Should a conversation require a personal touch, the system utilizes smart handoff rules to instantly alert your team to step in manually. Stop overpaying for overly complicated chat builders—switch to CommentKeyword to automate your Instagram conversions with affordable, next-generation AI.

Who Is the Company Behind CommentKeyword?

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How it works

CompleteGreet

CompleteGreet adds a floating video bubble to any website. A small video of a real person greets visitors and expands into a personal video greeting with action buttons for chat, booking, contact forms, phone calls, or shoppable products. Works on Shopify, WordPress, WooCommerce, Wix, Squarespace, Webflow, and any custom site. EU based servers, GDPR compliant, flat monthly pricing from 23 USD with no overage fees, and a free trial with 5,000 pageviews.

Who Is the Company Behind CompleteGreet?

Converzoy

Converzoy is an AI chatbot platform built to turn website visitors into qualified sales leads, automatically. Instead of passive forms and delayed follow-ups, Converzoy starts personalized conversations the moment a visitor lands, answers their questions from your knowledge base, collects their details naturally, and books meetings directly inside the chat. You can create multiple AI agents tailored to different use cases like sales, support, or e-commerce, and track performance through a built-in analytics dashboard. It works on WordPress, Shopify, Webflow, Wix, and custom sites. Free plan available, no credit card required.

Who Is the Company Behind Converzoy?

Crobox

Who we are Crobox is a next-generation Guided Selling solution that humanizes your product data and discovery experience to connect customers to your products. What we do Product Data Enrichment: We improve and enhance your customer experience. Our data enrichment supplements product attribute data with their benefits that connect to your customers’ needs. Product Finders: Ask your shoppers the right questions, recommend the perfect product based on their answers, and drive purchase behavior. Our Product Finder powers dynamic conversations that lead to increased loyalty, future visits, and repeat purchases. Analytics: We offer unique product insights that make your high-touch experiences more scalable. With the data collected through our platform, you can learn more about how your customers make decisions and reuse that intelligence omnichannel. How we do it In today’s retail climate, understanding consumer needs is paramount. That’s why we combine our consumer psychology and industry expertise with a zero-party data approach to make your customers feel heard and understood. By building product profiles that capture insights instead of tracking behavior, we keep you in line with data-privacy regulations while elevating the buyer’s journey. With Crobox, you get to build a compelling and future-proof eCommerce experience that ensures you stay in high demand.

Average Rating: 4.7/5.0

Total Reviews: 3

Who Is the Company Behind Crobox?

  • Seller: Crobox
  • Year Founded: 2015
  • HQ Location: Amsterdam, NL
  • Twitter: @crobox
    403 Twitter followers
  • LinkedIn® Page: nl.linkedin.com
    22 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 33% Large, 33% Small

What Are Recent G2 Reviews of Crobox?

What Are G2 Users Discussing About Crobox?

Cunnekt

Cunnekt is a cloud-based SaaS platform that enables businesses to manage customer communication on WhatsApp using the official WhatsApp Business API. It brings together marketing, sales, and support workflows in a single, easy-to-use interface designed for teams that rely on messaging to engage their audience. At its core, Cunnekt functions as a WhatsApp CRM—allowing businesses to manage incoming chats, assign conversations to team members, and organize interactions using labels and reminders. It supports real-time multi-agent handling, so customer queries are addressed promptly and efficiently. Teams can also build workflows for automated replies using a no-code chatbot builder, helping reduce manual effort and ensuring availability beyond working hours. The platform includes tools to create and schedule WhatsApp campaigns using approved message templates. Campaigns can be sent to segmented user lists, and businesses can track delivery rates, read receipts, and overall engagement through integrated analytics. Cunnekt supports lead tracking and contact management, making it easier to manage customer journeys. It also provides template creation and submission features, fully aligned with WhatsApp’s compliance and approval policies. Designed to integrate with existing systems via API, Cunnekt helps centralize communication and reduce silos across teams. Whether you're sending notifications, nurturing leads, or offering customer support, Cunnekt streamlines your communication on WhatsApp. It’s currently used by companies in education, e-commerce, healthcare, real estate, and other industries where WhatsApp is a key channel for reaching customers quickly and reliably.

Who Is the Company Behind Cunnekt?

CUSTOMERS.new

CUSTOMERS.new is a free AI chatbot and lead capture platform built for small businesses that are tired of watching website visitors leave without ever getting in touch. Most small-business websites quietly leak customers. Someone shows up, has a question, finds no quick answer, and bounces. CUSTOMERS.new fixes that leak in about 30 seconds, with no coding, no credit card, and no complicated setup. At its core, CUSTOMERS.new is an AI voice and text chatbot you can add to any website. Instead of making you build conversation flows by hand, the AI reads your site and automatically builds a chatbot that already knows your business: what you offer, how you help, and how to answer the questions real customers ask. Visitors can type or talk, and the assistant responds instantly, 24/7, capturing names, contact details, and buying intent while you sleep. As a lead capture and lead generation tool, CUSTOMERS.new turns passive website traffic into qualified conversations. Every chat becomes a chance to answer a question, book a call, or collect a lead, so the visitors you already paid to attract actually convert. Because it handles both voice and text, it delivers a genuinely conversational AI experience instead of a clunky form or a static FAQ. CUSTOMERS.new is designed specifically for small businesses, solopreneurs, and local service providers who do not have time for enterprise chat software or a developer on call. Setup is instant and self-serve. Paste your website, let the AI configure itself, and go live. It is also 100% free to start with no credit card required, so there is no risk in fixing your website's biggest leak today.

Who Is the Company Behind CUSTOMERS.new?

Dapto Frontdesk

Dapto Frontdesk is an AI front desk for your website and email inbox. It answers customer questions 24/7 using your business information, qualifies inquiries, captures lead details, books appointments, follows up with prospects, and hands conversations to your team when needed. Unlike a traditional website chatbot that only answers questions in a chat window, Dapto Frontdesk can handle incoming conversations across your website and email, helping businesses respond faster and move inquiries toward a next step. Dapto Frontdesk can connect with calendars, CRMs, and other business tools to turn conversations into actions such as capturing a lead, booking a meeting, routing an inquiry, or following up. Key capabilities include: AI agent for website conversations AI agent for incoming email Answers grounded in your business information Lead capture and qualification Appointment booking Automatic follow-up Human handoff CRM and calendar integrations Multilingual conversations Conversation analytics Website Agent → Email Agent → Answer → Qualify → Book → Follow Up → Human Handoff

Who Is the Company Behind Dapto Frontdesk?

  • Seller: Dapto
  • Year Founded: 2025
  • HQ Location: Greater Indianapolis, US
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

delight.ai

Delight.ai is the AI customer engagement platform for revenue, developed by Sendbird. Businesses use its AI agent to turn everyday customer conversations into revenue on the channels their customers already use. Delight.ai can help more customers buy and keep more of them coming back. Delight.ai is built for the leaders who own revenue, growth, and customer engagement inside a business. The strongest fit is a business where the conversation changes what gets bought. That includes high-consideration retailers, software companies with customer-facing workflows, consumer health brands that sell direct to the patient, and home services businesses that own the job from first contact until it's complete. Delight.ai helps businesses grow, recover, and protect revenue. Growing revenue can mean guiding a shopper to the right product, like BJ's Wholesale Club does with Bev, its shopping assistant powered by Delight.ai. Members who engaged with Bev converted at a higher rate and showed greater purchasing activity per visit than those who did not. Recovery captures demand that already arrived but stalled, like a call that would otherwise go unanswered. Dr. Cool Services, an HVAC company, answers every call instantly through peak season with Delight.ai's voice agent and books appointments end to end in English and Spanish. And when something goes wrong with an order, booking, or claim, protecting revenue means keeping that customer from walking away. One example is a warranty repair that stalls while waiting on parts. A shared memory layer gives both the AI agent and the human support team the full context behind every customer request. That layer is the Agent Memory Platform (AMP), and it brings together each customer's history, preferences, and current intent. Context travels with the customer from one channel to the next, a capability called Omnipresence. A shopper who asks about a sofa in chat can call later and pick up right where they left off. Built-in commercial judgment weighs what the customer needs against what the business wants to achieve, then suggests the next step that fits. Some next steps take days to finish, like getting that stalled warranty repair back on schedule. A capability called Agent Steward keeps everyone involved updated until the job is done. Setup starts with the systems a business already runs. Delight.ai connects to tools like Zendesk and Salesforce with a migration project, so a team's resolved tickets can become the first draft of its playbooks. Operations teams review and edit those playbooks, called Actionbooks, without filing engineering tickets, and nothing goes live until a person approves it. Before launch, a governance layer called Trust OS lets teams test conversations in a staging environment and roll changes out gradually. How fast that goes depends on the business, but Norse Atlantic Airways replaced its legacy chatbot with Freya, its Delight.ai agent, in under two months (Norse Atlantic Airways, 2026). Delight.ai's compliance covers the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), with a Health Insurance Portability and Accountability Act (HIPAA) Type I report and a System and Organization Controls (SOC) 2 Type II report. Sendbird, Delight.ai's parent company, has built conversation infrastructure since 2013, and its communication APIs power over 7 billion conversations every month. Delight.ai draws on that same experience, so businesses get an AI agent from a team that already runs conversations at global scale. Pricing is usage-based and built on conversations, not seats, and unit costs decrease at scale. Delight Desk, the AI-native helpdesk where human agents and the AI agent work together, carries a $0 seat fee, so teams pay per AI resolution rather than per agent.

Who Is the Company Behind delight.ai?

  • Seller: Sendbird
  • Company Website:
  • Year Founded: 2013
  • HQ Location: San Mateo, California
  • Twitter: @SendBird
    4,840 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    259 employees on LinkedIn®

DialOnce

DialOnce, a software publisher specializing in omnichannel customer relationship optimization, is developing an AI platform to host, orchestrate and pilot customer and advisor contact paths.

Who Is the Company Behind DialOnce?

  • Seller: DialOnce
  • Year Founded: 2015
  • HQ Location: Paris, FR
  • LinkedIn® Page: www.linkedin.com
    33 employees on LinkedIn®

DM Linkr

DM Linkr is a streamlined Instagram DM automation platform designed to turn comment sections into high-converting sales funnels without the complexity of traditional flow builders. As an officially verified Meta Tech Provider, the platform is engineered entirely around account safety. It utilizes an internal message queuing system, 24-hour deduplication, and per-account rate limits to ensure automated outreach stays strictly within official limits to protect against ban waves. ​Beyond standard automated replies, DM Linkr specializes in seamless lead generation through its email capture capabilities. This allows creators and businesses to automatically collect an email address before delivering a digital product or lead magnet directly inside the chat. Unlike competitors that penalize growth with contact-based pricing tiers, DM Linkr offers predictable, flat-rate monthly pricing, allowing users to scale their automated outreach efficiently.

Who Is the Company Behind DM Linkr?

Yukta Rustagi
YR
Researched and written by Yukta Rustagi
Updated October 3, 2024