Top Free Conversational Marketing Software - Page 2

How Many Conversational Marketing Software Products Does G2 Track?

Total Products under this Category: 676

Category Stats (Nov 2026)

  • Average Rating: 4.58/5 (↑0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Knock Knock App (+13.25%) - Among all products in this category, Knock Knock App recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Conversational Marketing Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 85,600+ Authentic Reviews
  • 676+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Conversational Marketing Software

G2 Grid® for Conversational Marketing Software plotting products by satisfaction and market presence

Highlighted products: HubSpot Marketing Hub, Qualified, ActiveCampaign, Birdeye, Storylane, Podium, Tidio, and knock-ai.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversational-marketing/grids.json?focus%5B%5D=hubspot-marketing-hub&focus%5B%5D=qualified&focus%5B%5D=activecampaign&focus%5B%5D=birdeye&focus%5B%5D=storylane&focus%5B%5D=podium&focus%5B%5D=tidio&focus%5B%5D=knock-ai-knock-ai)

Jotform AI Agents

Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Agent to enhance user engagement, improve response times, and streamline support operations. With Jotform’s intuitive, no-code AI builder, you can easily train and customize your own AI Agent to match your brand voice, support workflows, and respond with the exact information your users need. Simply provide key details, documents, FAQs, or form data, and your AI Agent will learn from this context to deliver accurate, personalized interactions. This level of customization helps teams improve response times, boost user satisfaction, and streamline support operations across every stage of the customer journey. One of the platform’s most powerful advantages is its extensive library of 7,000+ customizable AI Agent templates. These ready-made templates provide an easy starting point for a wide variety of use cases, including customer support, onboarding, lead qualification, appointment scheduling, product education, internal training, and more. Each template can be fully personalized with your own instructions, tone, workflows, and industry-specific knowledge—allowing you to deploy high-performing AI Agents in minutes. Jotform AI Agents provide 24/7 automated assistance, ensuring your customers receive instant support even outside of business hours. While you sleep, your AI Agents continue working—handling inquiries, resolving issues, collecting information, and providing accurate responses around the clock. This continuous availability reduces wait times, increases engagement, and helps teams keep up with growing demand. With multichannel support, Jotform AI Agents can operate wherever your users are. Deploy your agents across web, chat widgets, email, phone, WhatsApp, Messenger, Gmail, WordPress, and other communication channels for a unified, consistent support experience. This omnichannel flexibility ensures that your users always receive real-time assistance—no matter the device or platform. For teams requiring voice-based interactions, Jotform offers powerful phone and SMS capabilities. AI Agents can handle incoming calls, conduct natural voice conversations, answer questions, and transcribe spoken messages—all with a friendly, human-like tone. This makes Jotform AI Agents ideal for customer service hotlines, appointment reminders, phone-based support, and automated phone menus. AI Agents can also perform customizable actions based on your workflows. Define specific behaviors, triggers, follow-up steps, or automated tasks for your agent to execute. Whether you want it to qualify leads, send emails, update CRM records, route inquiries, generate reports, or collect data through forms, your AI Agent follows your rules precisely. By combining real-time automation, no-code customization, multichannel support, and intelligent communication, Jotform AI Agents help organizations scale their customer experience effortlessly. Whether you’re a small business or a global enterprise, AI Agents provide the speed, accuracy, and availability needed to support users at every moment.

Average Rating: 4.5/5.0

Total Reviews: 735

How Do G2 Users Rate Jotform AI Agents?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.2/10)
  • Lead Gathering: 8.0/10 (Category avg: 8.5/10)
  • Audience Targeting: 8.3/10 (Category avg: 8.7/10)
  • Analytics: 8.1/10 (Category avg: 8.5/10)

Who Is the Company Behind Jotform AI Agents?

  • Seller: Jotform
  • Company Website:
  • Year Founded: 2006
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    925 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Founder
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 75% Small, 11% Medium

What Do G2 Reviewers Say About Jotform AI Agents?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Jotform AI Agents, enjoying a seamless setup and quick results.
  • Users value the easy setup of Jotform AI Agents, enabling quick implementation and immediate benefits from day one.
  • Users love the seamless experience of Jotform AI Agents, simplifying lead generation and streamlining administrative tasks.
  • Users praise the ease of setup of Jotform AI Agents, enabling seamless chatbot deployment without coding.
  • Users praise the simple setup of Jotform AI Agents, enabling quick workflow automation and immediate value add.
Cons
  • Users feel that AI Agents have responding limitations, struggling to provide accurate information and requiring more follow-up questions.
  • Users find the AI's limited capabilities in understanding complex queries and providing accurate responses frustrating.
  • Users desire more options for customization and functionality in Jotform AI Agents for enhanced user experience.
  • Users express concerns over inadequate AI features that limit effective responses and understanding of customer needs.
  • Users face poor understanding from Jotform AI Agents, as responses can be inaccurate and lack clarification.

What Are Recent G2 Reviews of Jotform AI Agents?

SingleInterface

SingleInterface is an AI-powered growth platform specifically designed for multi-location enterprises, enabling each store, branch, outlet, and distributed location to enhance its visibility across various digital discovery channels, including Google Search, Maps, and AI-driven answers. This comprehensive solution addresses the unique challenges faced by businesses with numerous locations, providing a centralized system that empowers marketing and operations teams to monitor and optimize performance across thousands of sites. The platform caters to enterprises that require a robust framework for managing their digital presence and customer interactions at scale. By offering tools to maintain accurate location information, improve local search visibility, and create tailored location-specific pages, SingleInterface ensures that brands can effectively engage with their target audience. Additionally, the platform facilitates the management of customer reviews, analysis of customer calls, and insights into local competitors, allowing businesses to run hyperlocal campaigns that resonate with their communities. One of the standout features of SingleInterface is its ability to connect various elements of a brand's digital presence, including customer interactions, competitive intelligence, and local demand. This integration enables enterprises to gain a deeper understanding of their performance across different locations. By identifying why certain locations are thriving while others may be struggling, businesses can pinpoint areas that require attention and determine the most effective actions to take. This level of insight is crucial for optimizing marketing strategies and ensuring that each location receives the support it needs to succeed. For enterprises with extensive physical networks, SingleInterface provides a means of central control without adopting a one-size-fits-all approach. The platform allows teams to manage their operations efficiently while equipping each location with the intelligence and actionable insights necessary for growth. By leveraging the power of AI and data analytics, SingleInterface empowers brands to make informed decisions that drive performance and enhance their overall market presence. In summary, SingleInterface stands out as a vital tool for multi-location enterprises looking to navigate the complexities of digital marketing and customer engagement. With its comprehensive suite of features, the platform not only streamlines operations but also fosters a deeper connection between brands and their local markets, ultimately driving growth and success across all locations.

Average Rating: 4.7/5.0

Total Reviews: 123

How Do G2 Users Rate SingleInterface?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.2/10)
  • Lead Gathering: 9.4/10 (Category avg: 8.5/10)
  • Audience Targeting: 9.8/10 (Category avg: 8.7/10)
  • Analytics: 9.8/10 (Category avg: 8.5/10)

Who Is the Company Behind SingleInterface?

  • Seller: SingleInterface
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Gurgaon, IN
  • LinkedIn® Page: www.linkedin.com
    330 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Manager
  • Top Industries: Financial Services, Retail
  • Company Size: 56% Large, 30% Medium

What Do G2 Reviewers Say About SingleInterface?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the approachable, helpful support team and its quick responses when assistance is needed.
  • Users find the interface intuitive and easy to navigate, helping them use the platform smoothly in day-to-day work.
  • Users value improved local search visibility, helping customers discover nearby stores and relevant services.
  • Users value the clear, centralized performance dashboards and insights that make it easy to monitor local results and guide decisions.
  • Users value the team's proactive, collaborative partnership and genuine investment in their success and customer outcomes.
Cons
  • Users find customization limited and the product difficult to adapt to specific needs and unique use cases.
  • Users find dashboard customization too limited for campaign or product-level insights and miss bilingual dashboard support.
  • Users report delayed data syncing across directories and third-party platforms, with campaign insights integration also needing improvement.
  • Users say issue resolution takes too long, with delays also affecting tasks and ticket closure.
  • Users find the difficult feature navigation in SingleInterface hampers efficient use of advanced capabilities and integrations.

What Are Recent G2 Reviews of SingleInterface?

Voxie

Voxie is messaging intelligence that turns SMS into a strategic growth lever for franchise brands. Purpose-built for QSR and services, Voxie combines enterprise-grade SMS infrastructure with AI that actually understands franchise operations. We don't just send texts... we solve the core challenge every franchise marketer faces: how do you drive local performance across hundreds of locations without sacrificing brand control, budget efficiency, or your sanity? The platform ensures brand standards hold at every location, even as franchisees execute locally. Voxie Intelligence monitors every message and flags anything off-brand before it's scheduled; catching compliance issues and ensuring your brand voice stays consistent whether a message is coming from location one or location five hundred. Corporate teams get visibility and protection without micromanaging operators. Franchisees get the autonomy to win in their markets. But enforcement is just the foundation. Voxie Intelligence optimizes performance across the entire customer journey. Budget Optimizer suggests the right audience for your campaigns, recommends optimal spend, and shows you projected ROI before you commit a dollar. Intelligent Inbox goes beyond the typical last-in-first-out queue and surfaces the conversations closest to revenue; the customer about to book, the complaint that needs immediate attention, the high-value repeat buyer. It prioritizes what matters to your business, not just what's newest. We show you exactly which messages drive revenue, which locations are crushing it, and where you're leaving money on the table. The insights that used to require dedicated analysts become automatic, actionable, and immediate. The result: messaging that scales without breaking, performs without guesswork, and protects your brand while growing it. SMS stops being a tactical broadcast channel and becomes what it should be—a strategic growth engine that compounds across your entire system. That's messaging intelligence. That's Voxie.

Average Rating: 4.8/5.0

Total Reviews: 89

How Do G2 Users Rate Voxie?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.2/10)
  • Lead Gathering: 8.5/10 (Category avg: 8.5/10)
  • Audience Targeting: 8.5/10 (Category avg: 8.7/10)
  • Analytics: 7.6/10 (Category avg: 8.5/10)

Who Is the Company Behind Voxie?

  • Seller: Voxie
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Atlanta, GA
  • LinkedIn® Page: www.linkedin.com
    28 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner
  • Top Industries: Retail, Primary/Secondary Education
  • Company Size: 64% Small, 35% Medium

What Do G2 Reviewers Say About Voxie?

AI-generated summary from verified user reviews

Pros
  • Users praise Voxie's exceptional customer support, highlighting friendly, responsive professionals who enhance the overall experience.
  • Users find Voxie's platform to be easy to use, enhancing communication and support efficiency significantly.
  • Users commend Voxie for its helpful support team and seamless integration, greatly enhancing their communication efficiency.
  • Users value the easy communication with parents and teachers, enhancing interaction and workflow efficiency.
  • Users praise Voxie for its exceptional reliability, ensuring efficient communication and robust support throughout their operations.
Cons
  • Users note the high cost of Voxie, wishing it were more affordable despite its great features.
  • Users find campaign issues frustrating, wishing for better control over member opt-in and opt-out preferences.
  • Users feel that Voxie’s expensive pricing is a drawback, wishing it were more affordable despite its great features.
  • Users face integration issues with Voxie, requiring manual updates for member databases and contact information.
  • Users find the limited texting features of Voxie frustrating, as it restricts communication to one person at a time.

What Are Recent G2 Reviews of Voxie?

What Are G2 Users Discussing About Voxie?

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LiveChat

LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance. All essential tools - including AI automation, analytics, a customizable chat widget, and agent apps - come together in one easy-to-deploy, no-code platform that delivers value quickly. ✅ Benefits • Higher conversions by capturing visitor attention at key moments through proactive, real-time engagement. • Lower operational overhead and greater agent productivity thanks to managing all communication channels in one unified workspace. • Better business decisions and clearer performance insights driven by transparent reporting on conversions, lead quality, and sales opportunities. • Faster responses and more time for high-value conversations enabled by AI that automates routine work and supports agents with smart assistance. • Stronger customer engagement and higher average order value through chat experiences tailored to your brand and optimized for upsell. 💬 Key features • Chat tools and widget: Real-time, two-way conversations with visitors, supported by file sharing, chat archives, automated greetings (like sneak-peek and inactivity prompts), seamless chat transfer, and post-chat ratings. • Multi-channel messaging: Manage all conversations from a single workspace - one license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email. • AI and automation: Leverage built-in AI features, including Copilot, reply suggestions, chat summaries, and insights extracted from high-volume conversations to boost efficiency and speed. • Analytics and reporting: Access intuitive dashboards that track agent performance, conversions, customer behavior, and more, with robust filtering and easy data export. • Customization and integrations: Tailor the widget’s appearance, language, and brand voice, and extend capabilities with 200+ integrations across CRMs, ecommerce platforms, help desks, and automation tools. • Easy implementation: Add LiveChat to your site with a simple code snippet-no heavy development or complex setup required. • Security and support: Benefit from enterprise-grade security, reliable infrastructure, and 24/7/365 customer support to keep your communication running flawlessly. 🌎 Trusted by teams worldwide to drive growth Thousands of companies worldwide utilize LiveChat to deliver fast and personalized customer interactions. Over 40% of customers prefer brands that offer live chat, and businesses that consistently use it see higher conversion rates and stronger engagement. LiveChat helps teams work more efficiently, improve satisfaction, and drive measurable growth. Adding specific customer results - like increases in conversions or agent productivity - can further highlight its impact. About Us LiveChat was created by Text S.A., a global software company headquartered in Wrocław, Poland. For over two decades, we’ve been dedicated to building tools that help businesses communicate better with their customers. LiveChat serves companies in more than 150 countries - from growing ecommerce stores to established B2B SaaS organizations - empowering them to deliver fast, personal, and effective customer service.

Average Rating: 4.5/5.0

Total Reviews: 796

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How Do G2 Users Rate LiveChat?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.2/10)

Who Is the Company Behind LiveChat?

  • Seller: Text
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Boston, MA, USA
  • LinkedIn® Page: www.linkedin.com
    384 employees on LinkedIn®
  • Ownership: WSE: TXT

Who Uses This Product?

  • Who Uses This: Customer Service Representative, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 44% Small, 36% Medium

What Do G2 Reviewers Say About LiveChat?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of LiveChat, appreciating its simplicity and effective engagement features for customer support.
  • Users value the robust features of LiveChat, enhancing engagement, tracking leads, and driving revenue through effective support.
  • Users value the real-time interaction of LiveChat, enhancing customer support and driving revenue effectively.
  • Users appreciate how LiveChat enhances customer support efficiency through real-time interactions, automation, and valuable analytics.
  • Users find the easy setup of LiveChat enhances communication and improves customer interaction effectively.
Cons
  • Users find the interface not intuitive, as navigating between texts and live chat complicates locating settings effectively.
  • Users experience chatbot issues, including outdated information, missed notifications, and limited support access, affecting usability.
  • Users find chat management cumbersome, with difficulties locating settings and missed notifications affecting their experience.
  • Users find LiveChat to be expensive, especially for nonprofits, making budget constraints a significant concern.
  • Users notice significant need for improvements in customization, routing, and chatbot accuracy to enhance their LiveChat experience.

What Are Recent G2 Reviews of LiveChat?

What Are G2 Users Discussing About LiveChat?

Text Request

Text Request is a business texting software that directly connects your business to your customers through the unmatched engagement power of text messaging. Upgrade your business phone number to send and receive text messages without losing voice capabilities. Our business texting software empowers growing franchises and small businesses to scale through mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Get 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process that provides white-glove support no matter your plan. We also include a mobile app, Chrome extension, and desktop version, so your team can text the way they want. Our founder saw businesses struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a deeply engaging text conversation platform that scales to the needs of your business. Text Request is the cost-effective solution to streamline your messaging, so you can increase retention rates and revenue.

Average Rating: 4.6/5.0

Total Reviews: 965

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How Do G2 Users Rate Text Request?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.2/10)
  • Lead Gathering: 8.1/10 (Category avg: 8.5/10)
  • Audience Targeting: 8.5/10 (Category avg: 8.7/10)
  • Analytics: 8.2/10 (Category avg: 8.5/10)

Who Is the Company Behind Text Request?

  • Seller: Text Request
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Chattanooga, Tennessee
  • LinkedIn® Page: www.linkedin.com
    43 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Office Manager
  • Top Industries: Hospital & Health Care, Medical Practice
  • Company Size: 65% Small, 31% Medium

What Do G2 Reviewers Say About Text Request?

AI-generated summary from verified user reviews

Pros
  • Users value the simplicity and ease of use of Text Request, enhancing customer communication and engagement effortlessly.
  • Users appreciate the effective communication tools of Text Request, enhancing consistency and efficiency in messaging.
  • Users love the easy communication features of Text Request, boosting engagement and simplifying customer interactions.
  • Users appreciate the simplicity and ease of use with Text Request, making communication efficient and straightforward.
  • Users enjoy the efficient client interaction with Text Request, valuing its simplicity and automation features for seamless communication.
Cons
  • Users express frustration over missing features like alerts and integration options, impacting workflow efficiency and budgeting.
  • Users find the limited features of Text Request, such as unsupported attachments and ambiguous pricing, frustrating.
  • Users find the texting costs to be expensive, which can be a burden for smaller businesses.
  • Users feel the lack of notifications hampers effective communication and can lead to confusion while multitasking.
  • Users experience software glitches that disrupt functionality, including issues with tabs closing and unresolved conversation tracking.

What Are Recent G2 Reviews of Text Request?

What Are G2 Users Discussing About Text Request?

Customers.ai

Customers.ai is a powerful ecommerce solution that helps you identify your website visitors and reconnect with them through email and ads. It turns anonymous visitors into real leads by capturing and enriching their identity data and restoring lost Facebook ad audiences. Customers.ai helps you engage your website visitors by tracking the customer journey, segmenting high-intent audiences, and ensuring emails reach the right people with the right message. Plus, it works seamlessly with popular tools like Klaviyo, SendGrid, Salesforce, and HighLevel. Trusted by over 100,000 businesses worldwide, including ecommerce and DTC brands, Customers.ai is helping marketers connect with their audience and drive results.

Average Rating: 4.8/5.0

Total Reviews: 417

How Do G2 Users Rate Customers.ai?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.2/10)
  • Lead Gathering: 9.8/10 (Category avg: 8.5/10)
  • Audience Targeting: 9.7/10 (Category avg: 8.7/10)
  • Analytics: 9.7/10 (Category avg: 8.5/10)

Who Is the Company Behind Customers.ai?

Who Uses This Product?

  • Who Uses This: Founder, Owner
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 79% Small, 17% Medium

What Do G2 Reviewers Say About Customers.ai?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the robust lead tracking features of Customers.ai, enhancing outreach effectiveness and improving sales alignment.
  • Users value the proactive support from Customers.ai, ensuring their success with excellent follow-up and integration assistance.
  • Users love the ease of use of Customers.ai, noting its quick setup and intuitive interface for seamless integration.
  • Users appreciate the effective lead generation features of Customers.ai, resulting in improved lead handling and outreach efficiency.
  • Users praise the top-notch customer support, highlighting dedicated assistance and personalized guidance for optimal results.
Cons
  • Users find the learning curve challenging, especially for non-developers, due to frequent updates and complex configurations.
  • Users find the learning difficulty challenging, especially for those without a technical background or experience.
  • Users express frustration with poor customer support, facing slow system responses that hinder their business operations.
  • Users find the steep learning curve challenging, particularly for beginners, but appreciate ongoing improvements and features.
  • Users find costs high for small businesses, suggesting better pricing options would enhance value and accessibility.

What Are Recent G2 Reviews of Customers.ai?

What Are G2 Users Discussing About Customers.ai?

Smartsupp

Smartsupp helps businesses grow online sales with advanced AI Shopping Assistants, live chat, multichannel solution and automated workflows. We offer everything you need to grow your online sales: an easy-to-use platform powered with AI, chatbots with various skills and templates, live chat... and much much more you can use to engage your visitors at the right time and convert them into loyal customers in no time. Smartsupp is one of the leading and most trusted chat and chatbot solutions in the world, currently helping over 100,000 webshops and websites.

Average Rating: 4.7/5.0

Total Reviews: 990

How Do G2 Users Rate Smartsupp?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.2/10)
  • Lead Gathering: 8.2/10 (Category avg: 8.5/10)
  • Audience Targeting: 8.2/10 (Category avg: 8.7/10)
  • Analytics: 8.2/10 (Category avg: 8.5/10)

Who Is the Company Behind Smartsupp?

  • Seller: Smartsupp
  • Year Founded: 2013
  • HQ Location: Brno, South Moravia
  • LinkedIn® Page: www.linkedin.com
    33 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Retail, Apparel & Fashion
  • Company Size: 96% Small, 3% Medium

What Do G2 Reviewers Say About Smartsupp?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Smartsupp, highlighting its quick setup and clear interface for effective communication.
  • Users value the ease of use of Smartsupp, enhancing communication and organization with website visitors efficiently.
  • Users value the easy setup of Smartsupp, allowing for quick communication and effective team collaboration.
  • Users love the user-friendly interface and multilingual capabilities of Smartsupp, enhancing customer support effortlessly.
  • Users commend Smartsupp for its intuitive design, making it easy to interact with visitors and manage communications.
Cons
  • Users find the subscription costs to be excessive, especially when starting out with e-commerce ventures.
  • Users find the cost of Smartsupp to be high, especially for those starting their eCommerce journey.
  • Users express concerns about AI limitations, including restricted features and insufficient customization and analytics options.
  • Users are frustrated by the missing features in lower plans, seeking advanced customization and comprehensive analytics options.
  • Users are frustrated by the limited chat management options, affecting their ability to effectively communicate with clients.

What Are Recent G2 Reviews of Smartsupp?

What Are G2 Users Discussing About Smartsupp?

Textline

Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients, or employees using Textline to build better relationships, deliver top-notch customer service, or close more deals. With features like a shared SMS inbox, two-way texting, HIPAA-compliant SMS, live web chat, automations, and more, Textline helps thousands of companies, including 1-800-GOT-JUNK?, Tuft & Needle, and Lyft, improve and streamline business conversations. Try Textline free for 14 days today and start customizing your customer outreach and automating your communication workflows.

Average Rating: 4.7/5.0

Total Reviews: 391

How Do G2 Users Rate Textline?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.2/10)
  • Lead Gathering: 7.7/10 (Category avg: 8.5/10)
  • Audience Targeting: 8.3/10 (Category avg: 8.7/10)
  • Analytics: 7.7/10 (Category avg: 8.5/10)

Who Is the Company Behind Textline?

  • Seller: Textline
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Los Angeles, CA
  • LinkedIn® Page: www.linkedin.com
    61 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Hospital & Health Care, Health, Wellness and Fitness
  • Company Size: 68% Small, 27% Medium

What Do G2 Reviewers Say About Textline?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Textline, enjoying its straightforward interface and seamless communication features.
  • Users appreciate the friendly and responsive customer support from Textline, ensuring quick solutions and assistance.
  • Users appreciate the helpful customer support of Textline, noting quick responses and efficient issue resolution.
  • Users appreciate the excellent communication capabilities of Textline, enabling efficient support and improved service delivery.
  • Users appreciate the efficient communication capabilities of Textline, which significantly improve customer support and service delivery.
Cons
  • Users desire missing features like message status indicators, message editing, and enhanced billing configurations in Textline.
  • Users are frustrated by messaging issues like needing to refresh for new messages and navigation challenges in the app.
  • Users express frustration with notification issues, seeking better filtering and customization options for message alerts.
  • Users find Textline has limited features, particularly lacking in bulk messaging shortcuts and integrations.
  • Users experience unexplained SMS errors that hinder message delivery and lack clear notifications when issues arise.

What Are Recent G2 Reviews of Textline?

What Are G2 Users Discussing About Textline?

REP AI

REP AI is a cutting-edge plug-and-play solution specifically designed to enhance customer engagement for e-commerce businesses. This innovative software seamlessly integrates with Shopify, allowing it to automatically analyze and understand your website's content. By doing so, REP AI can provide accurate and contextually relevant responses to shoppers without the need for any manual configuration. This capability makes it an ideal choice for businesses looking to streamline their customer interaction processes and improve overall efficiency. Targeted primarily at e-commerce merchants, REP AI is particularly beneficial for those who wish to optimize their online sales strategies. The platform is designed to cater to businesses of all sizes, from small startups to larger enterprises, enabling them to engage with customers more effectively. By leveraging artificial intelligence, REP AI can handle a significant volume of customer inquiries, allowing businesses to focus on growth and innovation while ensuring that customer needs are met promptly and accurately. One of the standout features of REP AI is its ability to significantly enhance conversion rates and average order values. Users have reported impressive results, including a 250% increase in conversion rates and a 40% rise in average order value. This is achieved through its intelligent response system that not only addresses customer questions but also guides them through the purchasing process, ultimately leading to higher sales figures. Additionally, REP AI is capable of managing up to 95% of all support inquiries, which reduces the burden on customer service teams and allows them to concentrate on more complex issues. The benefits of using REP AI extend beyond just sales figures. By providing timely and relevant responses, the platform enhances customer satisfaction, fostering loyalty and repeat business. The ease of integration means that businesses can implement REP AI quickly and start seeing results almost immediately. This flexibility allows merchants to scale their operations without the typical growing pains associated with customer service and engagement challenges. Overall, REP AI stands out in the e-commerce landscape as a powerful tool that not only improves customer interactions but also drives significant business growth. Its unique combination of automation, intelligence, and ease of use makes it an essential asset for merchants aiming to thrive in a competitive online marketplace.

Average Rating: 4.9/5.0

Total Reviews: 66

How Do G2 Users Rate REP AI?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.2/10)

Who Is the Company Behind REP AI?

  • Seller: REP AI
  • Year Founded: 2020
  • HQ Location: United States
  • LinkedIn® Page: www.linkedin.com
    38 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO
  • Top Industries: Retail, Apparel & Fashion
  • Company Size: 88% Small, 10% Medium

What Do G2 Reviewers Say About REP AI?

AI-generated summary from verified user reviews

Pros
  • Users commend the exceptional customer support from Rep AI, highlighting their responsiveness and commitment to client success.
  • Users value the exceptional customer engagement from Rep AI, enhancing their shopping experience with valuable insights and support.
  • Users love the AI-driven support of Rep AI, enhancing customer interactions and boosting sales effortlessly.
  • Users highlight the sales improvement capabilities of Rep AI, boosting online sales and enhancing customer engagement greatly.
  • Users commend the outstanding customer success provided by Rep AI, enhancing their eCommerce experience significantly.
Cons
  • Users find the pricing high, which may be a concern for those with budget constraints.
  • Users express concern about poor customer support, feeling frustrated by the lack of direct human interaction and repetitive loops.
  • Users find limited customization frustrating, yet they feel the benefits far exceed the drawbacks of Rep AI.
  • Users find notification issues slightly bothersome, but appreciate prompt resolutions from the support team.
  • Users find the occasional need for extra fine-tuning in Rep AI's responses somewhat frustrating for specific queries.

What Are Recent G2 Reviews of REP AI?

Freshchat

Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can be easily built with a no-code builder, which helps businesses provide personalized self-service at scale. With Freshchat's journey builder and ready-made playbooks, businesses can stay ahead of their customer's needs and support them proactively whenever necessary. Freshchat also provides a comprehensive view of the customer's conversation history and other relevant information, making agents more productive and enabling them to provide personalized experiences.

Average Rating: 4.4/5.0

Total Reviews: 473

How Do G2 Users Rate Freshchat?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.2/10)
  • Lead Gathering: 8.9/10 (Category avg: 8.5/10)
  • Audience Targeting: 9.0/10 (Category avg: 8.7/10)
  • Analytics: 8.6/10 (Category avg: 8.5/10)

Who Is the Company Behind Freshchat?

  • Seller: Freshworks
  • Year Founded: 2010
  • HQ Location: San Mateo, CA
  • LinkedIn® Page: www.linkedin.com
    7,783 employees on LinkedIn®
  • Ownership: NASDAQ: FRSH
  • Phone: +1 (866) 832-3090

Who Uses This Product?

  • Who Uses This: Founder
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 59% Small, 36% Medium

What Do G2 Reviewers Say About Freshchat?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Freshchat, enabling seamless management of multiple communication channels effortlessly.
  • Users appreciate the multi-channel support of Freshchat, streamlining customer responses and enhancing overall communication efficiency.
  • Users appreciate the ease of use and comprehensive features of Freshchat, enhancing customer support efficiency.
  • Users value the ease of implementing automation in Freshchat, significantly improving chat management and resolution times.
  • Users value the seamless integrations of Freshchat, streamlining communications across multiple channels for better support.
Cons
  • Users find AI limitations in Freshchat, noting its basic tool lacks advanced automation and understanding capabilities.
  • Users find the chatbot issues with Freshchat frustrating, as Freddy AI lacks understanding and automation features.
  • Users report chat issues with Freshchat, including confusing dashboards and unreliable notifications impacting communication.
  • Users find the learning curve steep, especially with custom reports and chatbot setup, affecting overall user experience.
  • Users find Freshchat's limited AI capabilities lacking compared to competitors, affecting automation and overall functionality.

What Are Recent G2 Reviews of Freshchat?

Quiq

Quiq is an agentic AI customer journey platform that helps enterprise brands resolve customer needs across voice, messaging, chat, SMS, and digital channels. The platform combines AI Agents, AI Assistants, and human support tools in one continuous customer experience, while maintaining visibility and control over every AI decision. Quiq enables businesses to automate customer interactions, execute workflows, and support human agents without losing conversational context. Customers can move between AI and human support, or switch channels entirely, without repeating information. Key capabilities include: * AI Agents that understand conversational context, answer questions, take actions, and resolve customer requests across channels including voice, SMS, chat, and WhatsApp. * AI Assistants that support human agents with response suggestions, contextual guidance, workflow automation, and brand-aligned messaging. * A Digital Engagement Center for managing customer conversations across channels with seamless AI-to-human escalation. * AI Conversation Analysis that scores and analyzes customer interactions to measure outcomes like CSAT, resolution quality, compliance, and agent performance. * AI Studio tools for testing, optimizing, governing, and monitoring AI behavior, including observability, simulation, analytics, and guardrails. Quiq is designed for enterprises that require both automation and operational control. The platform provides transparent visibility into AI reasoning, decision paths, and actions taken, helping teams troubleshoot workflows, maintain governance standards, and improve performance over time. The platform also maintains continuous context across customer journeys. Conversations stay connected across AI agents, human agents, voice calls, messaging channels, and CRM systems, creating a more seamless customer experience. Quiq supports deep customization through natural language Process Guides that allow teams to define workflows, escalation rules, communication standards, and brand voice without extensive coding. The platform integrates with major enterprise systems including Salesforce, Zendesk, ServiceNow, and other CRM and CX platforms. Quiq is used by enterprise brands across retail, travel, hospitality, financial services, healthcare, and consumer services to improve automation rates, reduce handle times, increase containment, and improve customer experience outcomes. Security and compliance features include SOC 2 Type II compliance, GDPR and CCPA support, audit trails, encryption in transit and at rest, and regional data hosting options.

Average Rating: 4.7/5.0

Total Reviews: 45

How Do G2 Users Rate Quiq?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.2/10)
  • Lead Gathering: 7.5/10 (Category avg: 8.5/10)
  • Audience Targeting: 8.8/10 (Category avg: 8.7/10)
  • Analytics: 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Quiq?

Who Uses This Product?

  • Top Industries: Retail, Consumer Services
  • Company Size: 49% Medium, 31% Small

What Do G2 Reviewers Say About Quiq?

AI-generated summary from verified user reviews

Pros
  • Users commend Quiq for its exceptional customer support, highlighting fast responses and a collaborative, knowledgeable team.
  • Users find Quiq's platform to be intuitive and easy to use, enabling quick adoption for agents and enhanced outcomes.
  • Users value Quiq for its exceptional support team, consistently providing timely solutions and dedicated partnership throughout the process.
  • Users value the flexibility and comprehensive reporting of Quiq, enhancing their AI development experience.
  • Users commend Quiq for its exceptional customer satisfaction, highlighted by prompt support and outstanding team collaboration.
Cons
  • Users report delays in execution times due to governance needs and stretched resources, but improvements are anticipated.
  • Users note a steep learning curve for advanced features in Quiq, making initial use challenging for some.
  • Users note a steep learning curve for advanced features of Quiq, which may hinder initial usage for some businesses.
  • Users find the reporting limitations of Quiq cumbersome, wishing for more autonomy and a comprehensive CRM suite.
  • Users experience delayed responses in ticket processing, but improvements are noted over time and concerns are minor.

What Are Recent G2 Reviews of Quiq?

What Are G2 Users Discussing About Quiq?

ViaSay

Provide simple and efficient customer interactions with ViaSay's chatbot and conversational AI platform. ViaSay helps customer service teams overcome common challenges, allowing them to automate large volumes of customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, from simple to sophisticated, allowing for maximum automation of customer interactions and lowest total cost of ownership.

Average Rating: 4.6/5.0

Total Reviews: 49

How Do G2 Users Rate ViaSay?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.2/10)
  • Lead Gathering: 8.0/10 (Category avg: 8.5/10)
  • Audience Targeting: 8.3/10 (Category avg: 8.7/10)
  • Analytics: 8.0/10 (Category avg: 8.5/10)

Who Is the Company Behind ViaSay?

  • Seller: laiye
  • Year Founded: 2015
  • HQ Location: Beijing, Beijing
  • LinkedIn® Page: www.linkedin.com
    464 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Airlines/Aviation, Leisure, Travel & Tourism
  • Company Size: 50% Medium, 34% Large

What Do G2 Reviewers Say About ViaSay?

AI-generated summary from verified user reviews

Pros
  • Users value the excellent customer support from Laiye, highlighting proactive assistance and helpful training resources.
  • Users find Laiye's platform to be straightforward and easy to use, enhancing their overall experience and efficiency.
  • Users commend the efficiency of ViaSay, highlighting its user-friendly design and exceptional support for enhanced productivity.
  • Users appreciate the helpful support from Laiye, receiving proactive assistance and valuable training for a seamless experience.
  • Users appreciate the exceptional support from Laiye, highlighting proactive assistance and valuable training options.
Cons
  • Users find the AI limitations in ViaSay require significant assistance for advanced use cases and flow building.
  • Users find that altering flows can be difficult, but recent updates have improved user-friendliness with better support.
  • Users find the learning curve steep in ViaSay, although assistance is available for advanced flow building.
  • Users experience team dependency in ViaSay, relying on account managers for help with the advanced flow builder.

What Are Recent G2 Reviews of ViaSay?

What Are G2 Users Discussing About ViaSay?

iAdvize

iAdvize is an AI Shopping Assistant designed to turn more shoppers into customers by delivering sales-first AI that knows when and how to sell. Unlike traditional chatbots built for support, our platform is purpose-built for e-commerce conversion—removing buying blockers, answering critical pre-purchase questions, and guiding shoppers confidently toward checkout. At the heart of iAdvize is a proactive, brand-aligned AI that engages shoppers at the moments that matter most. Whether they're navigating a complex catalog on a product listing page, hesitating on a product detail page, or stalling at checkout, the AI Shopping Assistant surfaces personalized recommendations, instant answers, and seamless add-to-cart flows—all within a branded conversational experience. iAdvize powers digital conversations for more than 350 brands, generating over $1 billion in annual online revenue. We've analyzed millions of shopper interactions across every touchpoint and used those insights to build a platform that adapts to your tone of voice, reflects your brand identity, and continuously improves based on real performance data. Our AI Designer gives you complete control: upload your product catalog, configure tone and behavior, and create custom workflows without touching code. The Campaign Manager lets you deploy strategically—targeting by page type, traffic source, or shopper behavior to trigger the right engagement at the right time. And with Shopper Insights, you get full transparency into how every AI interaction impacts your KPIs, from engagement rates to conversion lift and average order value. Built with a dedicated Shopify integration for plug-and-play deployment, iAdvize is also e-commerce platform agnostic—integrating seamlessly with any storefront. Non-technical teams can configure, test, and optimize without developer resources, enabling fast experimentation and measurable impact. From proactive engagement widgets and smart product discovery to cross-sell recommendations and checkout support, iAdvize delivers the speed and clarity shoppers need to move from browsing to buying—with confidence.

Average Rating: 4.7/5.0

Total Reviews: 29

How Do G2 Users Rate iAdvize?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.2/10)
  • Audience Targeting: 9.0/10 (Category avg: 8.7/10)
  • Analytics: 8.1/10 (Category avg: 8.5/10)

Who Is the Company Behind iAdvize?

  • Seller: iAdvize
  • Year Founded: 2010
  • HQ Location: Nantes, France
  • LinkedIn® Page: www.linkedin.com
    181 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 42% Medium, 35% Large

What Do G2 Reviewers Say About iAdvize?

AI-generated summary from verified user reviews

Pros
  • Users value the exceptional support from iAdvize, appreciating their dedication to customer success and engagement improvements.
  • Users commend iAdvize for its exceptional customer engagement, enhancing interactions and optimizing conversion rates effectively.
  • Users value the exceptional customer support from iAdvize, which significantly enhances their engagement and success.
  • Users value the user-friendly interface of iAdvize, which simplifies configuration and enhances customer engagement effortlessly.
  • Users praise the exceptional engagement and support from iAdvize, enhancing customer interactions and driving sales.
Cons
  • Users find it inconvenient that messaging conversations are not integrated with Microsoft Teams, limiting their workflow efficiency.
  • Users find connectivity issues problematic, as iAdvize does not integrate well with Microsoft Teams for messaging.
  • Users find the missing features in iAdvize, such as inadequate queue systems and limited reporting, frustrating.
  • Users experience inadequate reporting with iAdvize, feeling limited in accessing detailed and structured insights.
  • Users find it inconvenient due to integration issues with Microsoft Teams, affecting seamless communication within their workflows.

What Are Recent G2 Reviews of iAdvize?

What Are G2 Users Discussing About iAdvize?

Chekkit

Chekkit is an all-in-one platform that helps local businesses grow faster with less effort. It combines AI-powered messaging and automation with the tools teams use every day—review management, business text messaging, groupchat, a centralized inbox, textable landline, customer surveys, competitive benchmarking, and more—so you can boost engagement, convert more leads, and outperform the competition from one place.

Average Rating: 4.9/5.0

Total Reviews: 154

How Do G2 Users Rate Chekkit?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.2/10)
  • Lead Gathering: 9.1/10 (Category avg: 8.5/10)
  • Audience Targeting: 9.1/10 (Category avg: 8.7/10)
  • Analytics: 8.9/10 (Category avg: 8.5/10)

Who Is the Company Behind Chekkit?

  • Seller: Chekkit
  • Year Founded: 2016
  • HQ Location: Winnipeg
  • LinkedIn® Page: www.linkedin.com
    10 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Manager
  • Top Industries: Retail, Luxury Goods & Jewelry
  • Company Size: 90% Small, 10% Medium

What Do G2 Reviewers Say About Chekkit?

AI-generated summary from verified user reviews

Pros
  • Users value the AI integration of Chekkit, enhancing their websites with unique chatbot capabilities for improved customer interaction.
  • Users appreciate the innovative AI chatbot feature of Chekkit, setting their website apart in the industry.
  • Users find the unique chatbot integration feature of Chekkit enhances their website's functionality and user engagement.
  • Users value the integration capabilities of Chekkit, allowing unique features like chatbots on their websites.
Cons
  • Users find the limited communication options of Chekkit frustrating, as responding to guests is only possible through text.
  • Users are frustrated by the limited chat functionality, only allowing responses to guests via text.
  • Users find the limited response options to guests via text to be restrictive and inconvenient.
  • Users find the poor chat functionality of Chekkit limiting, as text responses are the only option for communication.

What Are Recent G2 Reviews of Chekkit?

What Are G2 Users Discussing About Chekkit?

Helpwise

Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various channels, including email, SMS, calls, social media, and live chat. Helpwise eliminates the need for shared logins and passwords, allowing your team to establish individual accountability. Collaborate easily on customer conversations by leaving notes or sharing drafts. Use self-service features such as help center and chatbots to reduce inbound customer queries and promote a culture of self serve among your customers. Setup Automation rules to reduce manual tasks and boost agent productivity. You can also gain insights into team productivity and CSAT with reporting & analytics. Helpwise integrates with 50+ tools so that the agents can have complete context about customers within the conversation.

Average Rating: 4.6/5.0

Total Reviews: 178

How Do G2 Users Rate Helpwise?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.2/10)
  • Lead Gathering: 9.0/10 (Category avg: 8.5/10)
  • Analytics: 9.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Helpwise?

  • Seller: Saas Labs
  • Year Founded: 2016
  • HQ Location: Palo Alto, California
  • LinkedIn® Page: www.linkedin.com
    402 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 90% Small, 10% Medium

What Do G2 Reviewers Say About Helpwise?

AI-generated summary from verified user reviews

Pros
  • Users praise the excellent customer support from Helpwise, highlighting patience and effective problem-solving skills.
  • Users commend the patient and effective customer support at Helpwise, ensuring problems are resolved swiftly.
  • Users value the easy access to Helpwise support, appreciating efficient problem-solving through various channels.
  • Users value the helpful support from Helpwise, making problem-solving seamless and efficient.
  • Users commend the excellent platform usability of Helpwise, enhanced by strong technical support and easy navigation.

What Are Recent G2 Reviews of Helpwise?

What Are G2 Users Discussing About Helpwise?

Yukta Rustagi
YR
Researched and written by Yukta Rustagi
Updated October 21, 2026