Best Contact Center Software - Page 19
Contact center software, also referred to as CCaaS or contact center as a service, provides businesses with the capabilities necessary to run a cloud-hosted customer contact center. Founded on traditional, voice-based call center solutions, contact center software enables inbound queueing and routing, outbound dialing, call analytics, and workforce management. However, this type of software goes beyond call center infrastructure to support digital interactions in multiple channels, such as SMS, email, and chat. Common features of the best contact center software include automatic call distribution (ACD), interactive voice response (IVR), omnichannel support, and computer-telephony integrations (CTI).
Contact center software is commonly used by support teams to staff a help line or by sales teams to handle prospecting. These products integrate with CRM software applications to access customer information and to update customer records with the post-action summaries. They will often integrate with contact center workforce software, speech analytics software, and contact center quality assurance software solutions if the product doesn’t provide that functionality natively. Contact center solutions may also integrate with or include features for unified communications, or UCaaS. Some businesses opt to use virtual receptionist services in place of contact center software.
To qualify for inclusion in the Contact Center category, a product must:
Featured Contact Center Software At A Glance
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Tele365 is our collective name on our telephone exchanges from Mitel. Tele365 supports all forms of collaboration such as voice calls, video calls, chat and instant messaging, as well as audio, video
- 100% Enterprise
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Communication with customers has developed in recent years from a simple call to multi-channel communication. In terms of absolute customer orientation, it is important to make contact options as easy
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Tetherfi's Agent Console is a unified, multimedia desktop platform designed to enhance contact center efficiency and customer experience by consolidating various communication channels such as voice,
96 Twitter followers
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tryvium, the cloud-based contact center solution, can supercharge your support team and elevate employee and customer experiences. Powered by AI, the platform revolutionizes support delivery, enabling
5 Twitter followers
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Ulysses Suite software assists organizations with managing their end-to-end customer interaction processes.
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Bundles local & long distance calling, high speed Internet access and our unique business class telephone system & service.
64 Twitter followers
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To be able to offer your customers perfect service and individual sales, you need a solution that combines all channels - and is also flexible and scalable. A solution that covers the requirements of
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Turn Microsoft Teams into an Omnichannel Contact Center with Ready-to-use Conversational AI Voca Conversational Interaction Center (CIC) is built on Azure, giving your contact center the same 99.9
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Voicelink is a Indian Telephony solution for voicebot providers, AI SaaS platforms, and chatbot builders to connect with Indian users instantly. A TRAI-compliant telephony solution that seamlessly int
401 Twitter followers
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Leading telecommunications technology company, providing top-tier Contact center and phone system solutions since 2007. Voicenter Cloud first design, offers a superior with user centric business and
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VoiceSpin is a cloud-based VoIP telephony provider offering robust call center solutions for SMBs and large-scale enterprises, empowering them to manage their inbound and outbound communications effec
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VoIP Business is offering the services of the cloud based system and it is available all across the globe. It is offering the feature of call forwarding in VoIP internet calling using just one network
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Votacall Hosted Call Center is a robust Cloud-based solution that delivers a reliable, efficient and feature-rich experience without the initial CAPEX expenditure associated with legacy PBX solutions.
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The Votacall Hosted VoIP solution has built in Business Continuity & Disaster Recovery capabilities, keeping your business communicating with colleagues and clients regardless of the circumstances
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VoxGen specializes in providing connected and conversational IVR IVR systems and solutions.
134 Twitter followers
