# Ulysses Suite Reviews
**Vendor:** QMS Software  
**Category:** [Contact Center Software](https://www.g2.com/categories/contact-center)
## About Ulysses Suite
Ulysses Suite software assists organizations with managing their end-to-end customer interaction processes.






- [View Ulysses Suite pricing details and edition comparison](https://www.g2.com/products/ulysses-suite/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+02%3A09%3A07+-0500&secure%5Bsession_id%5D=8016ae2a-5a7b-4fc1-a76d-3e00dc7899ae&secure%5Btoken%5D=ed467efeb61e6c60190fd3e19053d63fc8b9310644e964894ecbc0952370d9f5&format=llm_user)

## Ulysses Suite Features
**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Generative AI**
- AI Text-to-Speech

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

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