--- title: Voca Conversational Interaction Center Reviews meta_title: 'Voca Conversational Interaction Center Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Voca Conversational Interaction Center works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 1 scale: '5' date_modified: '2026-05-26' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Voca Conversational Interaction Center Reviews **Vendor:** AudioCodes **Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Average Rating:** 4.5/5.0 **Total Reviews:** 1 ## About Voca Conversational Interaction Center Turn Microsoft Teams into an Omnichannel Contact Center with Ready-to-use Conversational AI Voca Conversational Interaction Center (CIC) is built on Azure, giving your contact center the same 99.999% uptime and reliability as Microsoft Teams. A perfect fit between native Teams contact center features & a premium contact center. Have a look: Omnichannel Microsoft Teams Contact Center Voice, email, & webchat interactions give your customers more options for engaging on their terms with your agents. Trust the reliability that comes with Voca CIC being a native Azure-based app using Teams calling infrastructure & client platform to deliver collaborative customer and agent connection. - One-screen Agent Experience - Agent & Supervisor Teams Apps - Intelligent Interaction Routing - Supervisor Live Monitoring - Real-time & Historical Analytics - CRM Integration Self-Service IVA & Conversational IVR Conversational AI & API requests enable you to automate any service scenario for your customers. Voca CIC’s Conversational IVR enables customers to speak freely and resolve issues with intelligent, personalized voice assistants that can automate any service scenario, freeing agents for higher-value tasks, while reducing wait times and misrouted calls. - Pre-trained Conversational AI (NLU, TTS, & STT) - API Extensions - No-code Call Flow Designer - Built-in Microsoft Cognitive Services - Real-time IVR Reports - CRM & Database Dips Conversational Auto-Attendant Natural Language Understanding guides your callers to reach any company contact or department. Enable advanced AI to confidently handle and route calls the first time. Voca CIC’s Auto-Attendant allows callers to voice their reason for calling, using intuitive voice recognition to swiftly direct them to the appropriate department or call queue. - Microsoft Teams Presence-based Routing - 14 Languages Options - Built-in Voicemail & Notifications - Company Address Book Sync - Call Hunting Across Devices - Custom Company Vocabulary ## Voca Conversational Interaction Center Reviews ### 1. Flexible Conversational AI Solution for Contact Centers **Rating:** 4.5/5.0 stars **Reviewed by:** Sothea H. | Technical Solutions Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2026 **What do you like best about Voca Conversational Interaction Center?** What I like best about Voca Conversational Interaction Center is the flexibility when integrating with telephony and contact center platforms. It works well with SIP environments and Microsoft Teams integrations, which made deployment easier in our testing environment. I also like the conversational AI features for handling repetitive customer requests before transferring to live agents. The platform allows customization of call flows and routing logic, which is useful because every business has different operational requirements. Another thing I appreciate is that it can help reduce manual workload for agents while still maintaining a smooth customer experience during voice interactions. **What do you dislike about Voca Conversational Interaction Center?** One thing I dislike about Voca Conversational Interaction Center is that the initial configuration and integration process can take time, especially when working with more complex SIP or contact center environments. Some troubleshooting steps also require technical knowledge of telephony and voice routing. I also think the reporting and analytics interface could be improved to make it easier for administrators to quickly identify call flow or conversational issues. For new users, there can be a learning curve when building and tuning conversational AI workflows. **What problems is Voca Conversational Interaction Center solving and how is that benefiting you?** Voca Conversational Interaction Center helps automate repetitive customer interactions that normally require live agents, such as call routing, basic information requests, and initial customer verification. This reduces the workload on support teams and allows agents to focus on more complex customer issues. In our experience, it also helped improve response time because customers can reach the correct department faster through conversational voice workflows instead of waiting for manual routing. The integration with telephony and contact center environments also makes it easier to modernize customer support operations without replacing the entire existing infrastructure. - [View Voca Conversational Interaction Center pricing details and edition comparison](https://www.g2.com/products/voca-conversational-interaction-center/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-04+16%3A20%3A02+-0500&secure%5Bsession_id%5D=4301337a-345c-4efd-af95-80368883e30a&secure%5Btoken%5D=49ba264634356e0718c2c156c55f198603abc058b77a21a6b0d00746e8fbc18e&format=llm_user) ## Voca Conversational Interaction Center Integrations - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) ## Voca Conversational Interaction Center Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Channels** - Voice - Web Chat - Email **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - IVR - Inbound Screen Pop - Persistent Data **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Workforce Management** - Call Monitoring **Generative AI** - AI Text Generation - AI Text Summarization **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Voca Conversational Interaction Center Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,463 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (597 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,967 reviews)