Tetherfi
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TMAC is an Agent/User thin-client application that allows contact center agents to handle customer interactions such as voice, chat, email, audio, video, social media, co-browse, and screen-share in a single user interface. It empowers agents/Users to interact with customers across multiple channels and the ability to complete the interaction efficiently and effectively. TMAC comes with pre-built integration for all leading telephony platforms, CRM, Social Media Channels and other critical contact center applications.
Edge AI-powered remote workforce compliance without compromising on employee privacy
Tetherfi's Agent Console is a unified, multimedia desktop platform designed to enhance contact center efficiency and customer experience by consolidating various communication channels such as voice, chat, email, video, and social media into a single, intuitive interface. This streamlined approach eliminates the need for agents to toggle between multiple applications, thanks to pre-built integrations with telephony systems, CRMs, and social platforms. The console features intelligent, real-time widgets that auto-configure based on context, enabling agents to provide faster, more personalized responses. Additional functionalities include built-in controls and scripts for quicker resolutions, compliance monitoring tools for supervisors, and comprehensive customer journey tracking with sentiment analysis. With flexible deployment options (on-premise, cloud, or hybrid) the Tetherfi Agent Console empowers organizations to boost agent productivity, ensure regulatory compliance, and deliver superior customer service.
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What is Tetherfi?
Tetherfi is a technology company that specializes in enhancing customer engagement through digital communication solutions. The company provides a suite of tools designed to improve customer interactions and streamline communication processes for enterprises. Their offerings include cloud-based products and services that focus on secure and efficient digital contact centers, voice and video communications, and customer messaging systems. Tetherfi aims to facilitate seamless and secure interactions between businesses and their customers across various digital channels.
