Kasprev

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Kasprev is a keyword-based rules engine app that enables customer intent determination and alerts service desk engineers for resolution prioritization and churn prevention. It proactively analyses and responds to the incidents (and case managements) logged by the customer. It helps to solve majority of the negative incidents with a faster resolution rate

tryvium

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Tryvium is an AI-powered, cloud-based contact center solution designed to enhance customer and employee experiences by integrating seamlessly with Microsoft Teams. Leveraging advanced artificial intelligence and machine learning, Tryvium streamlines operations, automates routine tasks, and provides actionable insights to optimize performance. Its comprehensive suite of features includes intelligent routing, multilingual virtual assistants, real-time analytics, and robust integrations with leading IT Service Management (ITSM platforms such as ServiceNow and Zendesk. By transforming traditional contact centers into dynamic, customer-centric hubs, Tryvium empowers organizations to deliver exceptional service across multiple channels, including chat, voice, and video. Key Features and Functionality: - AI-Driven Intelligent Routing: Analyzes user queries to route them based on priority, intent, language, and sentiment, ensuring customers are connected with the most suitable agents promptly. - Virtual Assistant with Natural Language Processing (NLP: Offers a conversational AI bot that can be trained with FAQs and knowledge bases to provide personalized responses and handle routine inquiries efficiently. - Real-Time Analytics and Insights: Provides comprehensive dashboards and reports to monitor agent performance, track key performance indicators (KPIs, and identify areas for improvement in real-time. - Microsoft Teams Integration: Allows agents to deliver multi-channel support—including chat, voice, and video—within the familiar Microsoft Teams interface, enhancing collaboration and productivity. - Omnichannel Support: Enables seamless customer interactions across various channels, including Teams chat, voice, web chat, SMS, and WhatsApp for Business, ensuring a consistent and unified customer experience. - Robust Integrations: Offers over 100 native integrations with top ITSM platforms such as ServiceNow and Zendesk, enhancing workflow continuity and service delivery. Primary Value and Solutions Provided: Tryvium addresses the challenges of modern contact centers by automating routine tasks, reducing operational costs, and improving service quality. Its AI-driven capabilities enhance agent efficiency, enable effective self-service options for customers, and provide deep insights for continuous optimization. Organizations utilizing Tryvium can expect significant improvements in key metrics, including reduced average handle times, increased first-call resolution rates, and higher customer satisfaction scores. By transforming traditional contact centers into dynamic, customer-centric hubs, Tryvium empowers organizations to deliver exceptional service across multiple channels, including chat, voice, and video.