# Best Contact Center Software - Page 10

## How Many Contact Center Software Products Does G2 Track?

**Total Products under this Category:** 348

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Contact Center Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 47,400+ Authentic Reviews
- 348+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Contact Center Software
 ![G2 Grid® for Contact Center Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center/grids.png?focus%5B%5D=5494&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=5511&focus%5B%5D=348&focus%5B%5D=4215&focus%5B%5D=53495&focus%5B%5D=95230)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Aircall, CloudTalk, Talkdesk, Five9 Intelligent Cloud Contact Center Platform, Genesys Cloud CX, Nextiva, and Ringover.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=talkdesk&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=nextiva&focus%5B%5D=ringover)

**Sponsored**

### ScorebuddyCX

AI-Powered CX Intelligence for Contact Centers ScorebuddyCX is a CX intelligence platform that connects AI quality assurance, conversation analytics, business intelligence, and agent development in one place. Get a complete picture of what's happening across every customer conversation with AI Auto Scoring at 90%+ accuracy. Find the patterns and signals that matter, share them with every team that needs them, from QA and operations to product, marketing, sales, and the C-suite, and close the loop with integrated coaching & learning that turns this intelligence layer into measurable business impact. Trusted by organizations in financial services, betting and gaming, BPO, retail, and more. Visit http://www.scorebuddycx.com to see full case studies and customer outcomes. Key features: -AI Auto Scoring: Score 100% of conversations with AI scorecards built to your own standards, at 90%+ accuracy. -Conversation Analytics: Understand why customers reach out, how they feel, and what's driving contact volumes. -QA for Agents: Build a QA process agents can trust, with consistent scoring and full visibility for managers and agents alike. -QA for Bots: Catch hallucinations, guardrail violations, and off-brand responses before they reach your customers. -Business Intelligence: Share CX intelligence across the business with custom dashboards and reports for every team. -Integrated Coaching: Find every coaching opportunity and act on it faster, with plans built on complete performance data. -Learning Management System: Assign targeted learning the moment conversation data reveals a skill gap.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=29&secure%5Bchosen_at%5D=2026-08-09T18%3A36%3A28Z&secure%5Bdisplayable_resource_id%5D=29&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=29&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=9177&secure%5Bresource_id%5D=29&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center%3Fa9e8b75f_page%3D3%26page%3D10&secure%5Btoken%5D=2921523ff253c7c3d1cfc83503e12f8d1aa86387007bb67bd05f2af006650a6d&secure%5Burl%5D=https%3A%2F%2Fhubs.ly%2FQ04qTbNm0&secure%5Burl_type%5D=custom_url)

### [intalk.io](https://www.g2.com/products/intalk-io/reviews)

intalk.io is an Omnichannel Customer Interaction Platform, designed & developed by Agami Tech Pvt. Ltd. intalk.io unifies all business communication channels – voice, email, SMS, webchat and social media within a dynamic & robust, centrally managed Customer Experience Management Platform. With its cloud contact center capabilities, you can run a contact center on-cloud with agents connected from home. It has an in-built Chatbot platform that can automate lead generation, service responses and enhance CX. intalk.io is trusted by 300+ customers, 12+ business verticals with presence in 15+ countries.

**Average Rating:** 4.6/5.0

**Total Reviews:** 7

#### How Do G2 Users Rate intalk.io?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.4/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.9/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind intalk.io?

- **Seller:** [Agami Tech](https://www.g2.com/sellers/agami-tech)
- **Year Founded:** 2014
- **HQ Location:** Mumbai, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9b60a5ac805b118097418062ff8a70aa3da69c8954cd0c66f9353cf5483e7f28&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fintalkio-agami-tech&secure%5Burl_type%5D=linkedin_company_website)  
94 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 57% Medium, 43% Small

#### What Do G2 Reviewers Say About intalk.io?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **24/7 customer support** of intalk.io, effectively resolving integration issues and enhancing user experience.
- Users appreciate the **ease of use** with intalk.io, enjoying its lightweight UI and seamless integrations.
- Users value the **easy integrations** of intalk.io, enabling seamless connections with essential tools and services.
- Users love the **rich feature set** of intalk.io, enhancing productivity with intuitive integrations and excellent support.
- Users value the **extensive integrations** available with intalk.io, making implementation seamless across various platforms.

##### Cons

- Users find the **poor interface design** of intalk.io unappealing and cluttered with unnecessary integrations and errors.
- Users find the **poor UI design** of intalk.io unappealing and cluttered with unnecessary integrations.
- Users face **bugs and errors** that hinder functionality, along with a weak UI and unnecessary integrations.
- Users often face **integration issues** , with unnecessary options cluttering the interface and causing errors.
- Users face **navigation difficulties** due to a weak UI and unnecessary integrations that complicate the experience.

#### What Are Recent G2 Reviews of intalk.io?

**["its help us to manage calls vs agents"](https://www.g2.com/survey_responses/intalk-io-review-11650247)**

**Rating:** 4.5/5.0 stars

_— Sunil P._

[Read full review](https://www.g2.com/survey_responses/intalk-io-review-11650247)

**["intalk as calling software"](https://www.g2.com/survey_responses/intalk-io-review-11714721)**

**Rating:** 4.5/5.0 stars

_— Anshu K._

[Read full review](https://www.g2.com/survey_responses/intalk-io-review-11714721)

### [Mindful by Medallia](https://www.g2.com/products/mindful-by-medallia/reviews)

Mindful is a best-in-class customer experience solution for the world’s biggest brands. For us, customer-centricity is key—so we bridge the gap between experiences, bringing customers the help they need at a time that’s best for them. Mindful adds emotional intelligence to every interaction by transitioning customers across channels like voice, digital, text, and in-person to provide a premier experience for customers, an empowered experience for agents, and peak efficiency for brands. • Winning the customer journey is critical to a thriving brand, and Mindful bridges the gaps between disconnected experiences. • Digital dead ends are replaced by no-code call schedulers, carrying context over for the customer while creating predictable queue volume. • Traditional hold times are a thing of the past by providing premier callback in the IVR. • Customers expectations are managed with status updates and options to reconnect via SMS. The biggest Fortune 500 brands have been using Mindful to improve contact center metrics like AHT, ASA, Abandonment, and agent happiness. Satisfaction metrics like CSAT, NPS, CES are also improved thanks to seamless transitions and agent preparedness. It all comes together for the very best customer experience that drives revenue and loyalty.

**Average Rating:** 4.8/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate Mindful by Medallia?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Mindful by Medallia?

- **Seller:** [Medallia](https://www.g2.com/sellers/medallia)
- **Year Founded:** 2001
- **HQ Location:** San Francisco, CA
- **Twitter:** @Medallia  
12,225 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8d80f3d6282d9c0ba5d566f563fb36c86bb89ad7f09e57400dd8a99467e21c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F49697%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,039 employees on LinkedIn®
- **Phone:** 650-321-3000

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Mindful by Medallia?

**["Robust and user-friendly tool"](https://www.g2.com/survey_responses/mindful-by-medallia-review-6971851)**

**Rating:** 5.0/5.0 stars

_— Derick H._

[Read full review](https://www.g2.com/survey_responses/mindful-by-medallia-review-6971851)

**["Easy to use"](https://www.g2.com/survey_responses/mindful-by-medallia-review-9754879)**

**Rating:** 4.0/5.0 stars

_— James R._

[Read full review](https://www.g2.com/survey_responses/mindful-by-medallia-review-9754879)

### [NFON](https://www.g2.com/products/nfon/reviews)

NFON is a cloud-based business communication solution provider, designed to help organisations streamline their communication processes and enhance productivity. Headquartered in Munich, Germany, NFON has been at the forefront of empowering businesses since 2007, facilitating a transition from traditional on-premises systems to more agile and flexible communication methods. With a focus on security and scalability, NFON serves a diverse range of organisations across Europe, providing them with tools that simplify communication and support modern work environments. NFON suite includes several key solutions tailored to meet the varying needs of businesses. The NFON Cloud Telephony system is a modern, cloud-hosted telephone solution that replaces the complexities and costs associated with traditional PBX hardware. It offers essential telephony features such as voicemail, call forwarding, and conferencing, all accessible from any device, anywhere. This system is managed through a centralised online portal, allowing businesses to scale their communication capabilities effortlessly as they grow. Another significant offering is the NFON SIP Trunk, which serves as a secure and reliable connection between existing on-site PBX systems and the cloud. This solution enables businesses to transition to cloud-based communication at their own pace while benefiting from cost-effective and high-quality voice connectivity. This flexibility is particularly advantageous for organisations looking to modernise their communication infrastructure without a complete overhaul. For customer-facing teams, the NFON Contact Center provides a robust solution designed to manage high call volumes efficiently. With features like intelligent call routing, real-time analytics, and seamless integration with popular CRM systems, this solution empowers organisations to deliver exceptional customer service while optimising operational efficiency. NFON product is built with a focus on user-friendliness and flexibility, accommodating hybrid and international workforces with multi-language support across its applications. We provide cloud-based communication solutions that remove hardware complexity, scale with growing businesses, and comply with data protection regulations such as GDPR. Through continuous updates and AI-driven enhancements, we deliver reliable, secure tools that help teams stay connected and collaborate effectively — whether in the office, remotely, or across multiple locations.

**Average Rating:** 4.5/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate NFON?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10)

#### Who Is the Company Behind NFON?

- **Seller:** [NFON](https://www.g2.com/sellers/nfon)
- **Company Website:** www.nfon.com
- **Year Founded:** 2007
- **HQ Location:** Munich, DE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=321f7ddf53bc00006ac456e2211923cf58326d93a6c9c590270874c4aa4f43cb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnfon%2F&secure%5Burl_type%5D=linkedin_company_website)  
380 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 33% Small, 25% Large

#### What Do G2 Reviewers Say About NFON?

_AI-generated summary from verified user reviews_

##### Pros

- Users find NFON **easy to use** , highlighting its intuitive design and simplicity for everyday business communication.
- Users value NFON for its **AI features and easy communication** , enhancing productivity and operational reliability across locations.
- Users value the **reliability** of NFON, noting its stability and excellent call quality for seamless communication.
- Users love the **accurate chat feature** of NFON, enhancing productivity and providing instant assistance with AI support.
- Users commend the **fast and professional customer support** of NFON, enhancing their overall experience and satisfaction.

##### Cons

- Users find the **lack of chat functionality** during video calls a significant limitation compared to other platforms.
- Users experience occasional **connection issues** , but outages are generally short-lived, yet still frustrating.
- Users feel that NFON is **expensive** and hope for more affordable pricing options in the future.
- Users note the **lack of a chat feature** during video calls, hindering communication compared to competitors.
- Users find the **documentation outdated** , yet manage to navigate the product due to its simplicity.

#### What Are Recent G2 Reviews of NFON?

**["Secure AI Features and Easy-to-Use Cloud Telephony"](https://www.g2.com/survey_responses/nfon-review-12390702)**

**Rating:** 5.0/5.0 stars

_— Verified User in Higher Education_

[Read full review](https://www.g2.com/survey_responses/nfon-review-12390702)

**["The right decision for our IT consulting"](https://www.g2.com/survey_responses/nfon-review-12365049)**

**Rating:** 4.0/5.0 stars

_— Alexander M._

[Read full review](https://www.g2.com/survey_responses/nfon-review-12365049)

### [PhoneIQ | Modern Phone System & CTI for Salesforce](https://www.g2.com/products/phoneiq-modern-phone-system-cti-for-salesforce/reviews)

PhoneIQ is the modern phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions automatically in Salesforce and generating beautiful reports that management can leverage to track KPIs in real-time. - Admins can deploy it in minutes to users globally without the need for technical knowledge. - Companies can buy numbers in 50+ countries instantly. - Customers can get live support from our Salesforce certified team at any time.

**Average Rating:** 4.9/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate PhoneIQ | Modern Phone System & CTI for Salesforce?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind PhoneIQ | Modern Phone System & CTI for Salesforce?

- **Seller:** [PhoneIQ](https://www.g2.com/sellers/phoneiq)
- **Year Founded:** 2018
- **HQ Location:** San Antonio, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a890eeb07be8e840e90d2a1c7b4bc4ecb3eb6370986df08a12a7db82ac7a9061&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fphone-iq%2F&secure%5Burl_type%5D=linkedin_company_website)  
18 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Small, 40% Medium

#### What Are Recent G2 Reviews of PhoneIQ | Modern Phone System & CTI for Salesforce?

**["Best CTI on the platform"](https://www.g2.com/survey_responses/phoneiq-modern-phone-system-cti-for-salesforce-review-4701081)**

**Rating:** 5.0/5.0 stars

_— Chad H._

[Read full review](https://www.g2.com/survey_responses/phoneiq-modern-phone-system-cti-for-salesforce-review-4701081)

**["Excellent product!"](https://www.g2.com/survey_responses/phoneiq-modern-phone-system-cti-for-salesforce-review-4801941)**

**Rating:** 5.0/5.0 stars

_— Ignacio L._

[Read full review](https://www.g2.com/survey_responses/phoneiq-modern-phone-system-cti-for-salesforce-review-4801941)

#### What Are G2 Users Discussing About PhoneIQ | Modern Phone System & CTI for Salesforce?

- [How do you use an office phone?](https://www.g2.com/discussions/phoneiq-modern-phone-system-cti-for-salesforce-how-do-you-use-an-office-phone)
- [How do you use an office phone?](https://www.g2.com/discussions/how-do-you-use-an-office-phone)
- [How do I setup my office phone system?](https://www.g2.com/discussions/phoneiq-modern-phone-system-cti-for-salesforce-how-do-i-setup-my-office-phone-system)
- [How do I setup my office phone system?](https://www.g2.com/discussions/how-do-i-setup-my-office-phone-system)
- [What is phone IQ?](https://www.g2.com/discussions/phoneiq-modern-phone-system-cti-for-salesforce-what-is-phone-iq)

### [XTIUM Contact Center](https://www.g2.com/products/xtium-contact-center/reviews)

Calls, text/SMS, email, webchat, workforce management … all of these omnichannel contact center features are table stakes, ensuring agents can deliver a great customer experience that builds lasting relationships. Evolve IP delivers all these features and more. We’ve been noted in five consecutive Gartner Magic Quadrants with callouts for being ‘fully-featured’. Our difference? We connect agents with customers and the rest of your business! We integrate agents directly into Teams, allowing them to collaborate instantly with other employees. Additionally, agents can access business applications, like SAP/Concur and ADP, in the same interface – keeping them engaged, efficient, and successful. Visit our website for more information: https://www.evolveip.net/contact-center

**Average Rating:** 4.9/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate XTIUM Contact Center?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind XTIUM Contact Center?

- **Seller:** [Xtium](https://www.g2.com/sellers/xtium-367414e0-0979-4601-8508-a216e2b31350)
- **Year Founded:** 2007
- **HQ Location:** Tampa, FL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=76a4312c95f7113d7d81c55d0092710c02659592fc21f7cad65b8359489f71da&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fxtium%2F&secure%5Burl_type%5D=linkedin_company_website)  
463 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 40% Medium, 40% Small

#### What Are Recent G2 Reviews of XTIUM Contact Center?

**["Great Cloud Company with fast response time"](https://www.g2.com/survey_responses/xtium-contact-center-review-686252)**

**Rating:** 4.5/5.0 stars

_— Carey H._

[Read full review](https://www.g2.com/survey_responses/xtium-contact-center-review-686252)

**["Evolve Call Center"](https://www.g2.com/survey_responses/xtium-contact-center-review-645477)**

**Rating:** 5.0/5.0 stars

_— DANIELLE t._

[Read full review](https://www.g2.com/survey_responses/xtium-contact-center-review-645477)

### [Connex One](https://www.g2.com/products/connex-one/reviews)

Connex One is a customer engagement and communication platform designed to help businesses effectively connect with their customers across various channels.

**Average Rating:** 2.3/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Connex One?

- **Has the product been a good partner in doing business?:** 3.3/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 2.5/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 1.1/10 (Category avg: 8.5/10)
- **Administrator Access:** 1.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Connex One?

- **Seller:** [Connex One](https://www.g2.com/sellers/connex-one)
- **Year Founded:** 2013
- **HQ Location:** Manchester, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9fe84152c04c576a1e58621e25d64169a8b1b565424f0b6a51152dcaed5128f9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fconnex-ltd%2F&secure%5Burl_type%5D=linkedin_company_website)  
547 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Do G2 Reviewers Say About Connex One?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **24/7 customer support** from Connex One, enhancing their overall experience with timely assistance.
- Users find **easy setup** beneficial for Connex One, enhancing call center operations when properly configured.
- Users value the **built-in software integrations** of Connex One, enhancing efficiency and connectivity in call center operations.
- Users highlight the **seamless Salesforce integration** with Connex One, enhancing their call center operations significantly.
- Users value the **well-designed user interface** of Connex One, enhancing the overall experience with appealing visual elements.

##### Cons

- Users find the **complex customization** of Connex One challenging, leading to a lengthy and difficult implementation process.
- Users find the **complexity of setup** challenging, leading to lengthy implementations and potential issues during integration.
- Users face **difficult implementation** challenges due to complexity, customization, and limited support from the small engineering team.
- Users face **initial difficulties** with Connex One due to complex setups and a stretched implementation team.
- Users experience **long wait times** during setup due to a small and overwhelmed implementation team, affecting efficiency.

#### What Are Recent G2 Reviews of Connex One?

**["Love all the features it has"](https://www.g2.com/survey_responses/connex-one-review-9699575)**

**Rating:** 5.0/5.0 stars

_— Tristan V._

[Read full review](https://www.g2.com/survey_responses/connex-one-review-9699575)

### [FluentStream Technologies](https://www.g2.com/products/fluentstream-technlogoies-fluentstream-technologies/reviews)

FluentStream Technologies offers a comprehensive cloud-based communications platform tailored for small and medium-sized businesses (SMBs). Their solutions encompass voice services, video conferencing, business texting, eFax, and contact center functionalities, all designed to enhance collaboration, boost productivity, and improve customer engagement. With a focus on flexibility and scalability, FluentStream ensures that businesses can communicate effectively from any device or location. Key Features and Functionality: - Voice Services: VoIP-enabled calling facilitates seamless collaboration, enhancing productivity and customer service across devices and locations. - Video Conferencing: High-quality video meetings with features like virtual backgrounds, screen sharing, whiteboarding, team messaging, in-meeting chat, and AI-powered smart meeting summaries. - Business Texting and eFax: Integrated solutions for sending and receiving text messages and faxes, streamlining communication channels. - Contact Center Services: Comprehensive call center services optimize agents' ability to respond quickly and accurately to customer needs, enabling data-driven decision-making. - Mobile and Web Applications: Manage calls, create call routes, edit user accounts, and handle notifications from anywhere using FluentStream's mobile and web apps. - AI and Automation: Features like transcription, sentiment analysis, smart routing, and workflow triggers save time and improve service quality. Primary Value and Solutions Provided: FluentStream's platform addresses the communication challenges faced by SMBs by offering a unified, cloud-based solution that integrates various communication channels into one secure, easy-to-manage space. This integration eliminates the need for multiple platforms, reducing complexity and costs. The flexibility of their services allows businesses to operate efficiently in remote or hybrid work environments, ensuring that teams remain connected and responsive to customer needs. With over 100 features, including advanced call routing, analytics, and CRM integrations, FluentStream empowers businesses to customize their communication systems to fit their unique requirements. Additionally, their award-winning, US-based 24/7 customer support ensures that businesses have the assistance they need whenever they need it.

**Average Rating:** 4.8/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate FluentStream Technologies?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.8/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 5.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind FluentStream Technologies?

- **Seller:** [FluentStream Technologies](https://www.g2.com/sellers/fluentstream-technologies-4e9b7874-5c60-4723-9291-f45f1e08b21b)
- **Year Founded:** 2007
- **HQ Location:** Denver, CO
- **Twitter:** @FluentStream  
641 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=be38d81815e279318d079e784453c0c920e2ac1071defc0d2370a36cdc16262f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffluentstream-technologies&secure%5Burl_type%5D=linkedin_company_website)  
49 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 92% Small, 8% Medium

#### What Do G2 Reviewers Say About FluentStream Technologies?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **system's ease of access** exceptional, allowing tailored functionalities for different user levels.
- Users appreciate the **easy-to-use calling features** that enhance productivity and streamline communication with various functions.
- Users value the **exceptional call quality** of FluentStream Technologies, enhancing communication efficiency and clarity.
- Users love the **call recording feature** that simplifies message delivery and organizes important calls efficiently.
- Users find FluentStream Technologies to be **user-friendly** , with essential features that streamline communication effectively.

##### Cons

- Users often experience **connection issues and dropped calls** , impacting the reliability of FluetStream Technologies' service.
- Users report frequent **call drops** , often attributed to unreliable internet connections impacting their experience with FluentStream Technologies.
- Users often face **connection issues and dropped calls** , which hinder their experience with FluentStream Technologies.
- Users experience **connection issues** with FluentStream Technologies, leading to dropped calls and frustration during use.
- Users face **connection issues** with FluentStream Technologies, leading to dropped calls and unreliable communication.

#### What Are Recent G2 Reviews of FluentStream Technologies?

**["Easy to Use System with Great Voicemail Drop, but Dependent on Internet Quality"](https://www.g2.com/survey_responses/fluentstream-technologies-review-11823147)**

**Rating:** 4.5/5.0 stars

_— Janene B._

[Read full review](https://www.g2.com/survey_responses/fluentstream-technologies-review-11823147)

**["Best price, Best quality, Best Support"](https://www.g2.com/survey_responses/fluentstream-technologies-review-8501312)**

**Rating:** 4.5/5.0 stars

_— Mansour B._

[Read full review](https://www.g2.com/survey_responses/fluentstream-technologies-review-8501312)

#### What Are G2 Users Discussing About FluentStream Technologies?

- [What is FluentStream Technologies used for?](https://www.g2.com/discussions/what-is-fluentstream-technologies-used-for)

### [NobelBiz Voice Carrier Network](https://www.g2.com/products/nobelbiz-voice-carrier-network/reviews)

The NobelBiz Voice Carrier Network is the only VoIP interconnected provider built to service contact-center-specific traffic, with multiple redundancies across the globe. As a result, our telecom network offers uninterrupted uptime and an impressive geographical footprint, delivering the best possible voice quality at a fair price. Because we focus solely on the contact center niche, all the features and support processes were fine-tuned to maximize the efficiency, quality, and demands of the call center industry. In addition, the NobelBiz Voice Carrier Network features a multitude of optional productivity tools such as local caller ID solutions, compliance safety nets, number management, and a web-based auto-attendant platform, to name but a few.

**Average Rating:** 4.4/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate NobelBiz Voice Carrier Network?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind NobelBiz Voice Carrier Network?

- **Seller:** [NobelBiz](https://www.g2.com/sellers/nobelbiz)
- **Year Founded:** 2005
- **HQ Location:** Cheyenne, WY
- **Twitter:** @NobelBiz  
569 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=422c935e4ef3acba45518414a31809026e042ebd0598cbf1a04e5e7f955d3ad5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnobelbiz-inc-%2F&secure%5Burl_type%5D=linkedin_company_website)  
35 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Small, 30% Large

#### What Do G2 Reviewers Say About NobelBiz Voice Carrier Network?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **reliability** of NobelBiz Voice Carrier Network, enhancing caller ID rotation and ensuring consistent call quality.
- Users commend the **effective CLI management** by NobelBiz, enhancing connectivity and trustworthiness in outbound calling.
- Users value the **high call quality** of NobelBiz Voice Carrier Network, relying on it for both outbound and daily communication.
- Users value the **reliable connectivity options** provided by NobelBiz, enhancing their outbound calling effectiveness and customer experience.
- Users appreciate the **excellent customer service** of NobelBiz, noting their promptness and commitment to customer satisfaction.

##### Cons

- Users find the **process of purchasing DIDs could improve** , as it can lead to receiving incorrect numbers.
- Users find the **high cost** of NobelBiz Voice Carrier Network challenging, despite reduced outbound rates over time.
- Users experience **number issues** when purchasing DIDs, leading to confusion with numbers assigned to other companies.

#### What Are Recent G2 Reviews of NobelBiz Voice Carrier Network?

**["Caller id rotation is a must for outbound business"](https://www.g2.com/survey_responses/nobelbiz-voice-carrier-network-review-7351086)**

**Rating:** 5.0/5.0 stars

_— Carlos B._

[Read full review](https://www.g2.com/survey_responses/nobelbiz-voice-carrier-network-review-7351086)

**["Peace of Mind"](https://www.g2.com/survey_responses/nobelbiz-voice-carrier-network-review-7300375)**

**Rating:** 5.0/5.0 stars

_— Ahfaz K._

[Read full review](https://www.g2.com/survey_responses/nobelbiz-voice-carrier-network-review-7300375)

#### What Are G2 Users Discussing About NobelBiz Voice Carrier Network?

- [What is NobelBiz Voice Carrier Network used for?](https://www.g2.com/discussions/what-is-nobelbiz-voice-carrier-network-used-for)

### [NuVoxx Cloud Contact Centre](https://www.g2.com/products/nuvoxx-cloud-contact-centre/reviews)

NuVoxx Cloud Contact Centre (NC3) is a cloud-based inbound and outbound contact centre solution for organizations looking to enhance their contact centre capabilities and customer experience, without having to deploy, manage and maintain the required infrastructure.

**Average Rating:** 4.5/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate NuVoxx Cloud Contact Centre?

- **Has the product been a good partner in doing business?:** 5.0/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.3/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.9/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind NuVoxx Cloud Contact Centre?

- **Seller:** [NC3](https://www.g2.com/sellers/nc3)
- **Year Founded:** 2008
- **HQ Location:** Richmond Hill, CA
- **Twitter:** @NuVoxx  
47 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=acc373317e7801f7b072b237a0e0d6587d75adb5f6f83dfd38f76008ec948ca5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fstar-telecom-www-startelecom-ca-%2F&secure%5Burl_type%5D=linkedin_company_website)  
141 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Medium, 25% Small

#### What Are Recent G2 Reviews of NuVoxx Cloud Contact Centre?

**["A very versatile application that allows you to communicate with your customers"](https://www.g2.com/survey_responses/nuvoxx-cloud-contact-centre-review-5366328)**

**Rating:** 4.5/5.0 stars

_— Guillermo F._

[Read full review](https://www.g2.com/survey_responses/nuvoxx-cloud-contact-centre-review-5366328)

**["Efficient service delivery"](https://www.g2.com/survey_responses/nuvoxx-cloud-contact-centre-review-6571455)**

**Rating:** 5.0/5.0 stars

_— Viau S._

[Read full review](https://www.g2.com/survey_responses/nuvoxx-cloud-contact-centre-review-6571455)

#### What Are G2 Users Discussing About NuVoxx Cloud Contact Centre?

- [What is NuVoxx Cloud Contact Centre used for?](https://www.g2.com/discussions/what-is-nuvoxx-cloud-contact-centre-used-for)

### [Odigo](https://www.g2.com/products/odigo/reviews)

Odigo helps large organizations connect with individuals through world-class, cloud-based contact center solutions. Its cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for its customers and a satisfying, engaging experience for service agents. Odigo serves more than 400,000 agents and business users globally. With a 25-year history of industry firsts, Odigo has more than 300 clients around the world.

**Average Rating:** 4.1/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Odigo?

- **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 7.2/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 7.2/10 (Category avg: 8.5/10)
- **Administrator Access:** 7.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Odigo?

- **Seller:** [Capgemini](https://www.g2.com/sellers/capgemini)
- **Year Founded:** 1967
- **HQ Location:** Paris, France
- **Twitter:** @Capgemini  
134,413 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d004f06b3d56f45b5bcd2e13006cd9a8e55c32f37315d053d13b45dfee1990bf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F157240%2F&secure%5Burl_type%5D=linkedin_company_website)  
341,342 employees on LinkedIn®
- **Ownership:** EPA: CAP

#### Who Uses This Product?

- **Company Size:** 50% Large, 25% Medium

#### What Do G2 Reviewers Say About Odigo?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Odigo's **ease of use** exceptional, making travel planning in Japan straightforward and enjoyable.
- Users appreciate the **intuitive interface and excellent natural language processing** offered by Odigo's AI technology.
- Users find the **easy setup** of Odigo simplifies travel planning in Japan remarkably.
- Users enjoy the **efficiency** of Odigo, easily connecting with many people across locations without time-consuming separate discussions.
- Users find Odigo to be **intuitive and easy to use** , appreciating its smooth UI and effective voicebot capabilities.

##### Cons

- Users found the **learning curve** of Odigo confusing initially, making it challenging to get accustomed.
- Users experience **software bugs** that can lead to crashes, impacting the overall reliability of Odigo.

#### What Are Recent G2 Reviews of Odigo?

**["Great tool for Call centers and great NLP Solutions"](https://www.g2.com/survey_responses/odigo-review-11065738)**

**Rating:** 4.0/5.0 stars

_— Ashutosh C._

[Read full review](https://www.g2.com/survey_responses/odigo-review-11065738)

**["Very good"](https://www.g2.com/survey_responses/odigo-review-11064954)**

**Rating:** 4.0/5.0 stars

_— Vishal P._

[Read full review](https://www.g2.com/survey_responses/odigo-review-11064954)

### [Singlecomm](https://www.g2.com/products/singlecomm/reviews)

SingleComm is a contact center technologies solution provider. Utilizing the latest development tools our team creates intuitive solutions to better enhance the inbound and outbound multichannel customer engagement initiatives for your customers.

**Average Rating:** 4.3/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Singlecomm?

- **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Singlecomm?

- **Seller:** [SingleComm](https://www.g2.com/sellers/singlecomm)
- **Year Founded:** 2014
- **HQ Location:** Richmond, US
- **Twitter:** @singlecomm  
49 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=385f637306e34b31d17169dfb8a7975ab23ee2a52b36aa1c46c0ff0ef548787a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsinglecomm%2F&secure%5Burl_type%5D=linkedin_company_website)  
28 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Singlecomm?

**["Great overall!"](https://www.g2.com/survey_responses/singlecomm-review-4976248)**

**Rating:** 5.0/5.0 stars

_— Evie J._

[Read full review](https://www.g2.com/survey_responses/singlecomm-review-4976248)

**["Telephony with a smile"](https://www.g2.com/survey_responses/singlecomm-review-8641890)**

**Rating:** 5.0/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/singlecomm-review-8641890)

#### What Are G2 Users Discussing About Singlecomm?

- [What is Singlecomm used for?](https://www.g2.com/discussions/what-is-singlecomm-used-for)

### [TelebuHub](https://www.g2.com/products/telebuhub/reviews)

TelebuHub is a contact center software available on the cloud & serves as a hub for end-to-end customer communication, with missed call services, cloud IVR, and outbound calling solutions & loaded with intuitive features, TelebuHub makes business calling easy. It is equipped with the best in class features, such as: 1. Social media integration 2. Chats widget 3. Email to ticket 4. Agent call widget 5. Warm transfer & conferencing 6. Outbound campaigns 7. SMS & Email alerts 8. Click to call 9. Interactive Voice Response (IVR) 10. ACD & Smart Routing 11. Agent Performance & Scorecards 12. Inbuilt CRM 13. Knowledge Management System 14. Ticket Management System TelebuHub is a single-window cloud contact center software that comes loaded with more of these features and capabilities. With omnichannel support and the power to automate outbound campaigns with a click, TelebuHub offers the complete solution.

**Average Rating:** 4.8/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate TelebuHub?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind TelebuHub?

- **Seller:** [Telebu Communications LLP](https://www.g2.com/sellers/telebu-communications-llp)
- **Year Founded:** 2003
- **HQ Location:** Hyderabad, IN
- **Twitter:** @wearetelebu  
472 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e9178f0acf5ec40bb845579c5f7064321373e669e425a71b49983474c58d2359&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F28153965%2F&secure%5Burl_type%5D=linkedin_company_website)  
156 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 25% Large

#### What Do G2 Reviewers Say About TelebuHub?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **all-in-one platform** of TelebuHub, appreciating its comprehensive features for effective business management.
- Users love the **CRM integration** in TelebuHub, enhancing their business operations with seamless support and analytics.
- Users appreciate the **customer support** of TelebuHub, highlighting its effectiveness in enhancing their business communication.
- Users appreciate the **all-in-one platform** of TelebuHub, enjoying features like omnichannel support and advanced analytics.

#### What Are Recent G2 Reviews of TelebuHub?

**["versatile tool for your businesses."](https://www.g2.com/survey_responses/telebuhub-review-10962935)**

**Rating:** 4.5/5.0 stars

_— Sunny S._

[Read full review](https://www.g2.com/survey_responses/telebuhub-review-10962935)

**["Step up our industry with all in one call centre software"](https://www.g2.com/survey_responses/telebuhub-review-9992750)**

**Rating:** 5.0/5.0 stars

_— Vaibhav P._

[Read full review](https://www.g2.com/survey_responses/telebuhub-review-9992750)

#### What Are G2 Users Discussing About TelebuHub?

- [What is TelebuHub used for?](https://www.g2.com/discussions/what-is-telebuhub-used-for)

### [Verizon Virtual Contact Center](https://www.g2.com/products/verizon-virtual-contact-center/reviews)

Virtual Contact Center (VCC) is a cloud-based contact center solution providing you with a comprehensive set of contact center tools. Use your current networking infrastructure to connect to latest feature set on VCC. With this solution a customer can properly schedule and staff agents, interact with customers thus helping to reduce average handle time and increase first-call resolution. VCC allows your customers to choose the method of contact most convenient to them. Customers can contact your contact center via phone, e-mail, SMS, social media, or the company's website.

**Average Rating:** 3.6/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Verizon Virtual Contact Center?

- **Has the product been a good partner in doing business?:** 6.1/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.3/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 7.9/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Verizon Virtual Contact Center?

- **Seller:** [Verizon Enterprise](https://www.g2.com/sellers/verizon-enterprise)
- **Year Founded:** 1988
- **HQ Location:** Basking Ridge, NJ
- **Twitter:** @VerizonEnterpr  
7 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=32c2ef4b0503c1e083833676e491ac42edef7577ccd78938f7f25da81fadf7f8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1094%2F&secure%5Burl_type%5D=linkedin_company_website)  
15,489 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Small, 25% Large

#### What Do G2 Reviewers Say About Verizon Virtual Contact Center?

_AI-generated summary from verified user reviews_

##### Cons

- Users find the **difficult navigation** in Verizon Virtual Contact Center challenging for unique customer service issues.

#### What Are Recent G2 Reviews of Verizon Virtual Contact Center?

**["Brings an ease in establishing a relationship among various digital channels."](https://www.g2.com/survey_responses/verizon-virtual-contact-center-review-9537496)**

**Rating:** 5.0/5.0 stars

_— Bharti D._

[Read full review](https://www.g2.com/survey_responses/verizon-virtual-contact-center-review-9537496)

**["Verizon Connecting People - Best Service in Town"](https://www.g2.com/survey_responses/verizon-virtual-contact-center-review-5265914)**

**Rating:** 5.0/5.0 stars

_— jose a._

[Read full review](https://www.g2.com/survey_responses/verizon-virtual-contact-center-review-5265914)

#### What Are G2 Users Discussing About Verizon Virtual Contact Center?

- [What is Verizon Virtual Contact Center used for?](https://www.g2.com/discussions/what-is-verizon-virtual-contact-center-used-for)

### [CC4Teams](https://www.g2.com/products/cc4teams/reviews)

CC4Teams is an AI-powered Omni-Channel Customer Contact solution built for Microsoft Teams. It helps organizations manage customer conversations across Voice, Email, WhatsApp, and WebChat from one connected Microsoft Teams environment. Designed for service, support, sales, helpdesk, and customer-facing teams, CC4Teams brings intelligent routing, queue management, AI Agents, CRM integration, reporting, recording, and supervisor tools together in one solution. Agents can work from the Teams environment they already know, with customer context, conversation history, summaries, and follow-up support available during and after each interaction. CC4Teams supports integrations with Salesforce, Microsoft Dynamics, SAP, HubSpot, Power BI, ticketing systems, and other business applications. This helps teams reduce manual updates, improve visibility, and keep customer records complete across systems. AI is used to support people, not replace them. CC4Teams AI Agents can answer common questions, support customers outside business hours, collect information, and hand over to human agents with full conversation context when needed. AI summaries, transcription, suggested replies, and follow-up support help agents reduce repetitive work and deliver more consistent service. Supervisors get real-time and historical Insights into queues, channels, agent activity, service levels, performance, and customer demand. This makes it easier to manage workloads, improve service quality, and make better operational decisions. CC4Teams is suitable for organizations that want to turn Microsoft Teams into a professional customer contact solution without adding unnecessary complexity. It is especially relevant for teams that want to improve customer response times, support multiple channels, connect customer conversations to CRM data, and use AI in a controlled and practical way.

**Average Rating:** 5.0/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate CC4Teams?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10)
- **Administrator Access:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind CC4Teams?

- **Seller:** [ContactCenter4ALL](https://www.g2.com/sellers/contactcenter4all)
- **Company Website:** www.contactcenter4all.com
- **Year Founded:** 2014
- **HQ Location:** Vianen, NL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=099ec3b98ab1f572e955b5df1f2ce44a768f630dbd2932782bd111b007c66ee8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcc4all&secure%5Burl_type%5D=linkedin_company_website)  
15 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 33% Medium, 33% Small

#### What Are Recent G2 Reviews of CC4Teams?

**["Smarter call routing and insights that boost work and planning efficiency"](https://www.g2.com/survey_responses/cc4teams-review-13225102)**

**Rating:** 5.0/5.0 stars

_— Floor D._

[Read full review](https://www.g2.com/survey_responses/cc4teams-review-13225102)

**["CC4Teams supports us in efficiently and professionally attending to customers and partners."](https://www.g2.com/survey_responses/cc4teams-review-13175147)**

**Rating:** 5.0/5.0 stars

_— Verified User in Consumer Goods_

[Read full review](https://www.g2.com/survey_responses/cc4teams-review-13175147)

### [HGS Agent X](https://www.g2.com/products/hgs-agent-x/reviews)

HGS Agent X is a fully customizable contact center AI (Artificial Intelligence) software that helps brands solve critical contact center challenges and supercharges their contact center to deliver a top-notch customer experience. With HGS Agent X, you pay for only the features your business needs! - AI-powered agent assist - Customer 360° view - Smart knowledge base - Cloud-based omnichannel platform - Interactive voice response (IVR) & assistance - Contact center analytics - Contact center automation HGS Agent X offers simplicity in an age of complexity. It is a comprehensive, highly customizable, cloud-based contact center solution enabling contact centers to ramp up ROI by: - increasing efficiencies by automating mundane agent tasks - reducing agent task and talk time - speeding up agent onboarding and self-learning - providing agents with deeper customer insights to enrich customer interactions - facilitating agent collaboration and idea generation Resolve issues faster, boost quality management processes, and deliver a great customer experience with HGS Agent X's wide range of features. 1. Simplified Customer 360 View: To improve the CX, brands worldwide continuously enhance their contact centers by introducing new channels. While investing millions to facilitate customer engagement on new channels, few are investing in the tools agents need to support omnichannel environments. One of the biggest frustrations for any customer is having to repeatedly explain the same issue or grievance across different channels to different customer service representatives. HGS Agent X addresses this issue by providing a simple and easy-to-understand customer 360 view to give agents all the information required to resolve a customer query in one place. 2. Smarter Knowledge Management: In a fast-paced and rapidly evolving CX environment, contact center agents must keep up with increasing customer expectations—not only for top-notch CX but for problem-solving. Regular training is an effective tool to ensure the agents are well prepared to handle all kinds of customer issues, but you can do better: HGS Agent X’s smarter knowledge management capabilities enable quick agent training & onboarding and distribution of business-critical information among agents in real-time. 3. AI-Powered Agent Assist: In today’s environment, operating a contact center without AI-powered computing abilities is like consuming food without all the essential nutrients. Gone are the days when customers were looking for answers to questions. They now expect brands to anticipate their needs and offer solutions. HGS Agent X, with its AI-powered agent-assist capability and call center automation tools, not only helps contact center agents eliminate repetitive tasks and improve their efficiency—improving their experience—but it also provides details such as customer sentiment, demographic, product or service information, status, etc. so that agents can tailor offerings and solutions to the customers. 4. Real-Time Customer Insights: Brands aspire to deliver a customer experience that emulates the ease of a conversation with a friend. However, no matter how skilled, agents alone could never replicate this meaningful exchange. A conversation with a friend takes into account your mutual histories, nonverbal cues, tone of voice, and your implied understanding of that friend’s goals. By allowing technology to supplement real-time insights an agent has about a customer, Agent X facilitates a true customer relationship to deliver a memorable customer experience. 5. Reporting and Analytics: With the constant increase in communication channels and the volume of customer interactions, defining and automating the tracking of key performance indicators (KPIs) has become critical to the success of a contact center. Tapping into the insights obtained from analytics ensures that the contact center delivers top-notch CX consistently. Along with AI-powered solutions, smarter knowledge sharing, and customer 360 views, Agent X provides ready-to-use analytics dashboards that monitor the performance of a contact center at an agent level, team lead level, and organization level. These call center analytics dashboards are updated in real-time to improve operational efficiency, quality, and workforce management. Maximize your most valuable asset with a streamlined, unified solution that empowers agent performance and results in an outstanding customer experience.

**Average Rating:** 3.9/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate HGS Agent X?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.3/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 6.7/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind HGS Agent X?

- **Seller:** [Hinduja Global Solutions](https://www.g2.com/sellers/hinduja-global-solutions)
- **Year Founded:** 2000
- **HQ Location:** Chicago, Illinois, United States
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3a0db67f7c29b5732a00d6d8c0cc6b9c8f00cabc387341b7912503f987734d25&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhinduja-global-solutions-inc--%2F&secure%5Burl_type%5D=linkedin_company_website)  
28,012 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 25% Small

#### What Are Recent G2 Reviews of HGS Agent X?

**["Good Contact Center"](https://www.g2.com/survey_responses/hgs-agent-x-review-6822783)**

**Rating:** 4.5/5.0 stars

_— Sravan K._

[Read full review](https://www.g2.com/survey_responses/hgs-agent-x-review-6822783)

**["HGS Agent X: Live Customer Support Simplified"](https://www.g2.com/survey_responses/hgs-agent-x-review-6625361)**

**Rating:** 4.5/5.0 stars

_— Piyush Narayan R._

[Read full review](https://www.g2.com/survey_responses/hgs-agent-x-review-6625361)

#### What Are G2 Users Discussing About HGS Agent X?

- [What is HGS Agent X used for?](https://www.g2.com/discussions/what-is-hgs-agent-x-used-for)

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Similar Categories

- [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci)
- [Contact Center AI Observability](/categories/contact-center-ai-observability)

- [Contact Center Knowledge Base](/categories/contact-center-knowledge-base)
- [Contact Center Quality Assurance](/categories/contact-center-quality-assurance)

- [Contact Center Workforce](/categories/contact-center-workforce)
- [Speech Analytics](/categories/speech-analytics)

[Browse Contact Center Themes](/categories/contact-center/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated March 3, 2025

Contact center software, also referred to as CCaaS or contact center as a service, provides businesses with the capabilities necessary to run a cloud-hosted customer contact center. Founded on traditional, voice-based call center solutions, contact center software enables inbound queueing and routing, outbound dialing, call analytics, and workforce management. However, this type of software goes beyond [call center infrastructure](https://www.g2.com/categories/call-center-infrastructure-cci) to support digital interactions in multiple channels, such as SMS, email, and chat. Common features of the [best contact center software](https://learn.g2.com/best-contact-center-software) include automatic call distribution (ACD), interactive voice response (IVR), omnichannel support, and computer-telephony integrations (CTI).

Contact center software is commonly used by support teams to staff a help line or by sales teams to handle prospecting. These products integrate with [CRM software](https://www.g2.com/categories/crm) applications to access customer information and to update customer records with the post-action summaries. They will often integrate with [contact center workforce software](https://www.g2.com/categories/contact-center-workforce), [speech analytics software](https://www.g2.com/categories/speech-analytics), and [contact center quality assurance software](https://www.g2.com/categories/contact-center-quality-assurance) solutions if the product doesn’t provide that functionality natively. Contact center solutions may also integrate with or include features for unified communications, or [UCaaS](https://www.g2.com/categories/ucaas-platforms). Some businesses opt to use [virtual receptionist services](https://www.g2.com/categories/virtual-receptionist-services) in place of contact center software.

To qualify for inclusion in the Contact Center category, a product must:

- Offer a cloud-based contact center solution
- Distribute incoming calls and manage phone number assignment for outbound centers
- Provide the infrastructure for call management, placement, and monitoring
- Provide multiple channels (such as voice, SMS, email, chat) for call center representatives to leverage
- Include the following features: automatic call distributor, interactive voice response, queue management, and computer-telephony integrations
- Supply additional features that assist call center operations, such as speech analytics, workforce management, and quality assurance
- Integrate with CRM software or a company’s system of record

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