G2

Derick H.

Training and Communications Partner

Mid-Market (51-1000 emp.)

8/17/2022

"Robust and user-friendly tool"

5/5

What do you like best about Mindful by Medallia?

The tool is very simple to set up and easy to use while being robust enough to provide all of the CSAT and NPS data we could ever need. The Mindful team has also been very accommodating in providing us with thorough and prompt support throughout our partnership. Review collected by and hosted on G2.com.

What do you dislike about Mindful by Medallia?

In the year+ we have used Mindful we have not run into any aspects we do not like. Review collected by and hosted on G2.com.

What problems is Mindful by Medallia solving and how is that benefiting you?

Mindful has allowed us the ability to gain customer insights we had not had access to in the past. With these insights, we have been able to understand how to better support our phone team (improved refresher training programs, improved new hire onboarding experiences, and improved opportunities for agent coaching) allowing us to better serve our customers. Review collected by and hosted on G2.com.