Spoke allows our small business to present to customers as an enterprise. With call routing, IVR, call conferencing, messaging (SMS & WhatsApp), CRM integration and call recording it gives us everything we need and more. Customer support is second to none. The Spoke Team has helped us with special features and setting up our system so it has everything we need. We switched from our PSTN phone system to Spoke in 2018, and it was the best decision we make. When COVID forced all our team to work from home we transitioned without a problem. We also have team members located across the world and we never have to be concerned about communications. Our team uses Spoke everyday and loves the call recording feature to review their conversations, as well as for training and development. Update 2026: The Spoke platform has continued to improve. The new Call Summary emails are absolutely game changing. We can now spend more time listening to our customers knowing that accurate notes and being taken and we will never miss a follow-up action ever again.

Very easy to use. Have always been adaptable to our needs.

I use Spoke for our entire call center. I like having full API access to all parts of our calls, whether in real time or for translation and call recordings afterward. It’s industrial strength, it always works, and it’s always updating. The customer service is top notch: they helped us set up our call tree, new numbers, and everything else we needed. I also like that they help us with new integrations and encourage us to explore new uses for our phone system. They took the time to understand our industry and look at new ways they could help. Their AI can review historic calls and give feedback on how users performed, help them stay organized, and support unique flows and prompts for each department based on its KPIs and performance indicators. Everything I’ve wanted to do, we can do. Spoke was by far the easiest to integrate with and the most cost effective of the options we considered. Setup was very easy because they helped us plan for our departments and phone lines and get everything set up.