What I appreciate most is how easy it is to manage incoming calls and distribute them across the team. The intelligent routing features help keep things organised, especially during busy periods. It's also useful having everything in one cloud-based platform rather than switching between different tools. Review collected by and hosted on G2.com.
The reporting options could be a little more flexible, and setting up more complicated call flows takes some getting used to. Nothing major, but there is room for improvement. Review collected by and hosted on G2.com.
Dear Edith M.,
Thank you very much for your feedback!
We are delighted to see that our solution is bringing real added value to your day-to-day work. That is exactly what we strive for every day – to make communication simpler, more efficient, and smarter.
We look forward to continuing to work with you!
Kind regards,
The NFON Team