--- title: Spoke Reviews meta_title: 'Spoke Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Spoke works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 9 scale: '5' date_modified: '2026-09-22' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Spoke Reviews **Vendor:** Spoke Network **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.3/5.0 **Total Reviews:** 9 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About Spoke Your mobile teams are talking to customers right now. Can you see those conversations? Spoke gives regulated teams complete visibility and control over every customer call, SMS, and WhatsApp conversation – on mobile and at the desk. Most compliance tools stop at the desk. Your people are on mobile constantly: calling customers, closing deals, handling sensitive conversations. When those happen outside your systems, they're invisible. Unrecorded. Uncoachable. And if something goes wrong, undefendable. Spoke Phone Every call and message your team has with customers are logged, controlled, and compliant. Both on mobile and at the desk. No blind spots. Spoke Enlighten Every conversation automatically reviewed against your standards. Managers see who needs coaching. Teams get better over time. ## Spoke Reviews ### 1. Efficient Integration, Superb Device Flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Jon K. | IT Admin, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 21, 2026 **What do you like best about Spoke?** I like how Spoke integrates all our systems into one area, making it easier to manage everything without juggling multiple systems. It's really convenient to switch between phones, cell phones, tablets, and desktops, so I can stay in contact no matter where I am, even when traveling. It allows us to seamlessly transfer calls to a live agent quickly, which ensures we stay connected with all the calls. The initial setup was a breeze thanks to Leon and his team—they handled most of the work and showed me how to use it, which was fabulous. **What do you dislike about Spoke?** Sometimes the app glitches, especially on desktops, requiring us to log out and log back in if we've been logged in for a long time. This recycling issue doesn't seem to happen on tablets and phones. **What problems is Spoke solving and how is that benefiting you?** Spoke integrates all our systems into one, making it easy to switch between devices and stay connected while traveling. It simplifies managing our communication by allowing us to quickly transfer calls when needed. ### 2. Seamless Communication Integration & Stellar API **Rating:** 5.0/5.0 stars **Reviewed by:** Lantre B. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 19, 2026 **What do you like best about Spoke?** I love Spoke's ability to integrate and connect various communication channels like voice, SMS, and WhatsApp for our customers, making it easy for them to engage with their end users efficiently. I appreciate how it scales up to thousands of users, fitting both small and large enterprises perfectly. The interface is quick and easy to use, both from the application and admin perspectives. Working with Spoke's team is also a highlight for me; they excel at collaborating on complex use cases and integrating new technology. The API is crucial for integration work, and I enjoy the 'enlightened' feature, which offers AI assistance with summaries and a full dashboard of services. Overall, its open API allows for integration with a multitude of services, which depends on the specific needs of our customers, making Spoke very flexible in terms of customization and deployment. **What do you dislike about Spoke?** Nothing, the team is great. **What problems is Spoke solving and how is that benefiting you?** I use Spoke to integrate voice, SMS, and WhatsApp, allowing quick deployment for efficient customer communication. Its scalability, integration into complex workflows, easy interface, and API are crucial for solving integration and deployment challenges. ### 3. A true Technology Partner with Great Service **Rating:** 4.5/5.0 stars **Reviewed by:** Patrick J. | Senior Director of IT, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 18, 2026 **What do you like best about Spoke?** What I like most about Spoke is the partnership we have with their team. People like Leon, Sarah, Jason and others have been great to work with over the years. They are responsive, easy to work with, and willing to collaborate with us on ideas, challenges, and ways we can improve. From an IT perspective, that is incredibly valuable. Spoke feels much more like an extension of our team than simply another vendor. The initial implementation was also extremely easy, with Leon doing a lot of the heavy lifting and making the transition from RingCentral very smooth for our team. **What do you dislike about Spoke?** There really isn't a major issue that stands out for us. Like any technology platform, there are always opportunities to continue adding features and capabilities, but Spoke team has always been very receptive when we provide feedback or bring them ideas. **What problems is Spoke solving and how is that benefiting you?** Spoke gives us a reliable and easy-to-manage VoIP platform without a lot of the administrative overhead we experienced with larger providers. It allows our IT team to efficiently manage users, phone numbers, call flows, and communications across a distributed organization. As we grow and change, we can adapt our phone environment quickly without turning every change into a major IT project. The combination of the platform and the partnership with the Spoke team allows us to spend less time managing our phone system and more time focused on the business. ### 4. Spoke Makes Implementations and Integrations Simple with Robust Documentation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 17, 2026 **What do you like best about Spoke?** I work primarily in business operations and integrations, and Spoke has made implementation much simpler than other providers we’ve tried in the past. It’s also been very straightforward to integrate with our other key systems, thanks to robust documentation and reasonable pricing and quotas. **What do you dislike about Spoke?** I'm not aware of any meaningful gaps in the product that have held up our teams. **What problems is Spoke solving and how is that benefiting you?** It allows us to easily roll out and manage voice and SMS across our multi-state outpatient business. It also integrates seamlessly and provides reporting that helps align different organizations and processes. ### 5. Spoke Delivers Next-Level Reporting and Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 17, 2026 **What do you like best about Spoke?** Spoke meets our overall business needs and provides a new level of reporting and analytics that our current vendors haven’t been able to give us clear line of sight into. **What do you dislike about Spoke?** So far, the only two opportunities we’ve found are the ability to send bulk or campaign-style SMS communications, and the ability to build templates in Spoke so we can keep our most common SMS messages consistent. **What problems is Spoke solving and how is that benefiting you?** Spoke is solving for gaps with Oracle Recruiting Cloud Booster and lake of SMS communication required to meet our needs. ### 6. The Phone System in the world **Rating:** 5.0/5.0 stars **Reviewed by:** Martin G. | Managing Director, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 27, 2024 **What do you like best about Spoke?** Spoke allows our small business to present to customers as an enterprise. With call routing, IVR, call conferencing, messaging (SMS & WhatsApp), CRM integration and call recording it gives us everything we need and more. Customer support is second to none. The Spoke Team has helped us with special features and setting up our system so it has everything we need. We switched from our PSTN phone system to Spoke in 2018, and it was the best decision we make. When COVID forced all our team to work from home we tranistioned without a problem. Wew also have team members located across the world andf we never have to be concerned about communications. Our team uses Spoke everyday and loves the call recording feature to review their conversations, as well as for training and development. **What do you dislike about Spoke?** There is nothing about the Spoke App or service I dislike. The only issue we have is when your broadband connect is poor you have to manually pass the call to the carrier network. This is not difficult, but would be great if it happened automatically. **What problems is Spoke solving and how is that benefiting you?** Team members can be contacted by our customers and their colleagues no matter where they are working. This allows for seamless communications and delivery of excellent customer service. ### 7. Finally! A well designed Twilio integrated phone app that is easy and has it all! **Rating:** 5.0/5.0 stars **Reviewed by:** Zeth O. | Founder, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 16, 2021 **What do you like best about Spoke?** I have been searching for a phone app for both mobile and desktop that integrates EASILY with my existing Twilio phone numbers for a long time. I'm not a coder, and Spoke is exactly the web app solution for Twilio that I have been looking for. It's easy to set up for us non-coding savvy people, and it very quickly guided me through the steps I needed to call and text from my computer. The price point is also a huge bonus as other solutions cost you hundreds per month, Spoke is very affordable. **What do you dislike about Spoke?** Nothing. If I had to, and I mean really have to, pick something I dislike, the UI of the application is dated and could look sexier. That being said, I am a businessman that believes in functionality over aesthetics any day. **What problems is Spoke solving and how is that benefiting you?** The problem I had was that there were no affordable solutions I could find that would allow me to use my very versatile Twilio phone numbers that I have had for about 7 years and affordably have an application that is separate from my personal cell phone, call from those numbers, receive calls on those numbers, text from Twilio numbers and more. I'm not a coder, and Spoke made it simple for me to finally stop forwarding my Twilio numbers to my personal cell phone. ### 8. Using spoke to call internally and externally **Rating:** 2.5/5.0 stars **Reviewed by:** Rob H. | T, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a review partner **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 09, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Spoke?** The app and ease of use with HubSpot contacts all in one place **What do you dislike about Spoke?** Not much to dislike from a user perspective **What problems is Spoke solving and how is that benefiting you?** Quick dialling to customers from the global customer list ### 9. Nice SoftPhone with Integrated Forms/Fields for TOO MUCH Money! **Rating:** 2.5/5.0 stars **Reviewed by:** Ryan M. | Founder/CTO **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 25, 2021 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Spoke?** Very powerful soft phone capable of recording data, forms and information to be powered the external systems, on behalf of transmissions from Twilio. **What do you dislike about Spoke?** Unrealistic price point per user of minimum $15 upwards to $35 per month, not including SIP trunking connected minutes, limited reach for small businesses (under 30 users). Prices just increased from $10 min to $15 min, during the time I scheduled a demo. **What problems is Spoke solving and how is that benefiting you?** Not even able to put into play with under 30 users in our organization. Craig on the demo explained it's "hard to realize return on investment and value when you have under 30 users" ## Spoke Discussions - [Does Spoke have an app?](https://www.g2.com/discussions/does-spoke-have-an-app) - 1 comment - [View Spoke pricing details and edition comparison](https://www.g2.com/products/spoke-network-spoke/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-22+20%3A37%3A44+-0500&secure%5Bsession_id%5D=cd6aa76d-fc49-4bd6-a333-40ff4a552a4b&secure%5Btoken%5D=6d821579a0cbc5b8c8a88884a936fb2a7cb94e5eed23cb7e1adedc8280d44e82&format=llm_user) ## Spoke Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Specialized or Emerging Capabilities - Niche Application - Distinct Business Functionality **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech - Generative AI **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring ## Top Spoke Alternatives - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,626 reviews) - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) - 4.8/5.0 (853 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (7,873 reviews)