Spoke Reviews & Product Details

Spoke allows our small business to present to customers as an enterprise. With call routing, IVR, call conferencing, messaging (SMS & WhatsApp), CRM integration and call recording it gives us everything we need and more. Customer support is second to none. The Spoke Team has helped us with special features and setting up our system so it has everything we need. We switched from our PSTN phone system to Spoke in 2018, and it was the best decision we make. When COVID forced all our team to work from home we transitioned without a problem. We also have team members located across the world and we never have to be concerned about communications. Our team uses Spoke everyday and loves the call recording feature to review their conversations, as well as for training and development.

Update 2026: The Spoke platform has continued to improve. The new Call Summary emails are absolutely game changing. We can now spend more time listening to our customers knowing that accurate notes and being taken and we will never miss a follow-up action ever again. Review collected by and hosted on G2.com.

There is nothing about the Spoke App or service I dislike. The only issue we have is when your broadband connect is poor you have to manually pass the call to the carrier network. This is not difficult, but would be great if it happened automatically. There is no direct integration with our CRM (Accelo), so for contact lists we need to export to CSV and import into Accelo. Review collected by and hosted on G2.com.

I like how Spoke integrates all our systems into one area, making it easier to manage everything without juggling multiple systems. It's really convenient to switch between phones, cell phones, tablets, and desktops, so I can stay in contact no matter where I am, even when traveling. It allows us to seamlessly transfer calls to a live agent quickly, which ensures we stay connected with all the calls. The initial setup was a breeze thanks to Leon and his team—they handled most of the work and showed me how to use it, which was fabulous. Review collected by and hosted on G2.com.

Sometimes the app glitches, especially on desktops, requiring us to log out and log back in if we've been logged in for a long time. This recycling issue doesn't seem to happen on tablets and phones. Review collected by and hosted on G2.com.

I love Spoke's ability to integrate and connect various communication channels like voice, SMS, and WhatsApp for our customers, making it easy for them to engage with their end users efficiently. I appreciate how it scales up to thousands of users, fitting both small and large enterprises perfectly. The interface is quick and easy to use, both from the application and admin perspectives. Working with Spoke's team is also a highlight for me; they excel at collaborating on complex use cases and integrating new technology. The API is crucial for integration work, and I enjoy the 'enlightened' feature, which offers AI assistance with summaries and a full dashboard of services. Overall, its open API allows for integration with a multitude of services, which depends on the specific needs of our customers, making Spoke very flexible in terms of customization and deployment. Review collected by and hosted on G2.com.

Nothing, the team is great. Review collected by and hosted on G2.com.

What I like most about Spoke is the partnership we have with their team. People like Leon, Sarah, Jason and others have been great to work with over the years. They are responsive, easy to work with, and willing to collaborate with us on ideas, challenges, and ways we can improve. From an IT perspective, that is incredibly valuable. Spoke feels much more like an extension of our team than simply another vendor. The initial implementation was also extremely easy, with Leon doing a lot of the heavy lifting and making the transition from RingCentral very smooth for our team. Review collected by and hosted on G2.com.

There really isn't a major issue that stands out for us. Like any technology platform, there are always opportunities to continue adding features and capabilities, but Spoke team has always been very receptive when we provide feedback or bring them ideas. Review collected by and hosted on G2.com.

I use Spoke for our entire call center. I like having full API access to all parts of our calls, whether in real time or for translation and call recordings afterward. It’s industrial strength, it always works, and it’s always updating. The customer service is top notch: they helped us set up our call tree, new numbers, and everything else we needed. I also like that they help us with new integrations and encourage us to explore new uses for our phone system. They took the time to understand our industry and look at new ways they could help. Their AI can review historic calls and give feedback on how users performed, help them stay organized, and support unique flows and prompts for each department based on its KPIs and performance indicators. Everything I’ve wanted to do, we can do. Spoke was by far the easiest to integrate with and the most cost effective of the options we considered. Setup was very easy because they helped us plan for our departments and phone lines and get everything set up. Review collected by and hosted on G2.com.

Because it is built on the Twilio platform, costs can escalate. Review collected by and hosted on G2.com.

I work primarily in business operations and integrations, and Spoke has made implementation much simpler than other providers we’ve tried in the past. It’s also been very straightforward to integrate with our other key systems, thanks to robust documentation and reasonable pricing and quotas. Review collected by and hosted on G2.com.

I'm not aware of any meaningful gaps in the product that have held up our teams. Review collected by and hosted on G2.com.

The system flexibility and willingness to develop new tools that assist our company with its operations. Review collected by and hosted on G2.com.

Ai intelligence of the Enlighten system has been a struggle. While it has improved, its complexity and understanding of conversations has always been a negative. Review collected by and hosted on G2.com.

Spoke meets our overall business needs and provides a new level of reporting and analytics that our current vendors haven’t been able to give us clear line of sight into. Review collected by and hosted on G2.com.

So far, the only two opportunities we’ve found are the ability to send bulk or campaign-style SMS communications, and the ability to build templates in Spoke so we can keep our most common SMS messages consistent. Review collected by and hosted on G2.com.

Very easy to use. Have always been adaptable to our needs. Review collected by and hosted on G2.com.

No downsides come to mind - user friendly. Review collected by and hosted on G2.com.

I have been searching for a phone app for both mobile and desktop that integrates EASILY with my existing Twilio phone numbers for a long time. I'm not a coder, and Spoke is exactly the web app solution for Twilio that I have been looking for. It's easy to set up for us non-coding savvy people, and it very quickly guided me through the steps I needed to call and text from my computer. The price point is also a huge bonus as other solutions cost you hundreds per month, Spoke is very affordable. Review collected by and hosted on G2.com.

Nothing. If I had to, and I mean really have to, pick something I dislike, the UI of the application is dated and could look sexier. That being said, I am a businessman that believes in functionality over aesthetics any day. Review collected by and hosted on G2.com.