# Best Communication Platform as a Service (cPaaS) Platforms with Voice Capabilities ## How Many Communication Platform as a Service (cPaaS) Platforms Products Does G2 Track? **Total Products under this Category:** 169 ### Category Stats (Jul 2026) - **Average Rating:** 4.46/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month _Last updated: July 31, 2026_ ## How Does G2 Rank Communication Platform as a Service (cPaaS) Platforms Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 9,000+ Authentic Reviews - 169+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Communication Platform as a Service (cPaaS) Platforms ![G2 Grid® for Communication Platform as a Service (cPaaS) Platforms plotting products by satisfaction and market presence](https://www.g2.com/categories/communication-platform-as-a-service-cpaas/grids.png?focus%5B%5D=144283&focus%5B%5D=42446&focus%5B%5D=104271&focus%5B%5D=17446&focus%5B%5D=74966&focus%5B%5D=1409876&focus%5B%5D=24654&focus%5B%5D=5026) Highlighted products: Wati, Webex Connect, Sinch Engage, Telnyx CPaaS, MSG91, Signal House, Bandwidth, and Vonage Communications APIs. Underlying data: [Grid® JSON](https://www.g2.com/categories/communication-platform-as-a-service-cpaas/grids.json?focus%5B%5D=wati&focus%5B%5D=webex-connect&focus%5B%5D=sinch-engage&focus%5B%5D=telnyx-cpaas&focus%5B%5D=msg91&focus%5B%5D=signal-house&focus%5B%5D=bandwidth-bandwidth&focus%5B%5D=vonage-communications-apis) **Sponsored** ### TextUs TextUs is a performance SMS engagement platform specifically designed to assist marketers, sales professionals, and recruiters in enhancing communication and driving conversions. This innovative solution enables users to connect more effectively with prospects, customers, and candidates, ultimately leading to improved conversion rates and pipeline generation. By streamlining the communication process, TextUs helps organizations maximize their outreach efforts and achieve their revenue objectives. The platform serves a diverse audience, including recruitment agencies, corporate HR departments, and sales and marketing teams across various sectors. Marketers can leverage TextUs to send targeted campaigns, conduct A/B testing on messaging, and incorporate additional outreach channels into their outbound strategies. Sales professionals benefit from the platform by maintaining consistent communication with prospects, ensuring they remain engaged throughout the sales cycle. Recruiters can utilize TextUs to interact with potential candidates in real-time, facilitating quicker responses and fostering stronger relationships. This versatility makes TextUs an essential tool for anyone aiming to enhance their engagement strategies. TextUs offers several key features that distinguish it from other communication tools. A standout capability is its ability to send and receive text messages at scale, allowing users to reach multiple prospects and candidates simultaneously. This feature not only saves time but also increases the likelihood of receiving timely responses. Additionally, TextUs integrates seamlessly with existing customer relationship management (CRM) software and applicant tracking systems (ATS), enabling users to manage their communications within a familiar environment, thus enhancing workflow efficiency. Another significant advantage of TextUs is its analytics and reporting functionality. Users can track engagement metrics, such as response rates and message open rates, providing valuable insights into the effectiveness of their communication strategies. This data-driven approach allows organizations to refine their outreach efforts, ensuring they are targeting the right audience with the right message. Furthermore, the platform's user-friendly interface makes it accessible for individuals with varying levels of technical expertise, ensuring that teams can adopt it quickly and efficiently without a steep learning curve. TextUs stands out in the SMS marketing and engagement platform category by offering a comprehensive solution tailored to the needs of marketing, sales, and recruiting professionals. Its focus on effective communication, integration capabilities, and robust analytics empowers users to enhance their engagement strategies, ultimately driving better outcomes for their organizations. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=555&secure%5Bchosen_at%5D=2026-07-31T13%3A19%3A33Z&secure%5Bdisplayable_resource_id%5D=1781&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1781&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=61377&secure%5Bresource_id%5D=555&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcommunication-platform-as-a-service-cpaas%2Ff%2Fvoice&secure%5Btoken%5D=f46ba58aee1a99c78b30382d14822438be1b5568bc245512a9d661d3ee6a855a&secure%5Burl%5D=https%3A%2F%2Ftextus.com%2Fplatform%2F&secure%5Burl_type%5D=custom_url) ### [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) Telnyx is the only communications and connectivity platform that combines carrier-owned global communications, programmable APIs, voice AI agents, and edge compute under one roof. Through the Telnyx portal and APIs, teams can provision global numbers in many countries, run SIP trunking with HD voice over a private backbone, and build contact center workflows on the Voice API. Add SMS, MMS, RCS, and WhatsApp messaging and calling, all on the same carrier-owned network, and layer in AI-powered voice agents without wiring together separate vendors. Unlike many CPaaS providers, Telnyx owns the network and delivers the full stack as one system. Whether you're enhancing customer support, automating outbound calls, or embedding voice AI into your product, Telnyx makes it easy to launch and scale with confidence. With direct carrier status and telecom licenses in 35+ countries, PSTN replacement in 50+ countries and local calling in 130+ countries, you get carrier-grade reliability without piecing together multiple providers. And with SOC 2 Type II, PCI, and GDPR compliance built into the platform, you're not sacrificing security or auditability for scale. Every customer gets 24/7 support on every tier, backed by in-house engineering expertise, configuration management, enterprise-grade security, fraud detection, and migration support. Telnyx gives businesses one platform, one provider, and one support team for global communications and real-time AI. **Average Rating:** 4.7/5.0 **Total Reviews:** 508 #### How Do G2 Users Rate Telnyx CPaaS? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Ease Of Integration:** 8.8/10 (Category avg: 8.8/10) - **Professional Support:** 8.9/10 (Category avg: 8.7/10) - **Communication Varieties:** 9.1/10 (Category avg: 8.6/10) #### Who Is the Company Behind Telnyx CPaaS? - **Seller:** [Telnyx](https://www.g2.com/sellers/telnyx) - **Company Website:** www.telnyx.com - **Year Founded:** 2009 - **HQ Location:** Austin, Texas, United States - **Twitter:** @telnyx 4,414 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7d31f8e5af3824ee9e0aa866f1fdccee2b6e67c6070b5ba3e51fb47c00e12606&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3349412%2F&secure%5Burl_type%5D=linkedin_company_website) 387 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Owner - **Top Industries:** Telecommunications, Information Technology and Services - **Company Size:** 81% Small, 16% Medium #### What Do G2 Reviewers Say About Telnyx CPaaS? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **exceptional customer support** of Telnyx CPaaS, which helps them navigate and utilize the platform effectively. - Users find Telnyx CPaaS to be a **user-friendly platform** with excellent support and easy API integration. - Users appreciate the **easy setup** of Telnyx CPaaS, enabling smooth deployment and integration with existing systems. - Users praise the **excellent customer support** of Telnyx, consistently providing responsive and effective assistance as needs grow. - Users highlight the **easy integration** of Telnyx CPaaS, appreciating its reliable and seamless setup for communication needs. ##### Cons - Users find the **verification processes complex** , often leading to confusion and reliance on support for assistance. - Users express frustration over the **high costs** associated with Telnyx, impacting accessibility and customer service experiences. - Users express frustration with **unresponsive customer service** , reporting delays and lack of meaningful support for urgent issues. - Users experience **long waiting times** for support, struggling to get timely assistance and account verification for Telnyx CPaaS. - Users face challenges due to **poor documentation** , leading to frustration and increased reliance on support for troubleshooting. #### What Are Recent G2 Reviews of Telnyx CPaaS? **["Outstanding Highly Recommend"](https://www.g2.com/survey_responses/telnyx-cpaas-review-12031998)** **Rating:** 4.0/5.0 stars _— Naod D._ [Read full review](https://www.g2.com/survey_responses/telnyx-cpaas-review-12031998) **["Telnyx Delivers Reliable, High-Performance Calling with Flexible, Well-Documented APIs"](https://www.g2.com/survey_responses/telnyx-cpaas-review-12678607)** **Rating:** 5.0/5.0 stars _— Jon B._ [Read full review](https://www.g2.com/survey_responses/telnyx-cpaas-review-12678607) #### What Are G2 Users Discussing About Telnyx CPaaS? - [What is Telnyx used for?](https://www.g2.com/discussions/what-is-telnyx-used-for) ### [MSG91](https://www.g2.com/products/msg91/reviews) MSG91 is a comprehensive communication platform designed to facilitate seamless interaction between businesses and their customers across multiple channels. By integrating SMS, WhatsApp, email, voice, and advanced marketing automation tools, MSG91 enables organizations to communicate effectively and efficiently, ensuring that messages are delivered promptly and reliably. Targeted at businesses of all sizes, from startups to large enterprises, MSG91 addresses a variety of communication needs. Its versatile features cater to diverse industries, including e-commerce, fintech, healthcare, and technology. Companies can utilize MSG91 for various use cases such as sending one-time passwords (OTPs) for secure logins, providing order updates, and executing personalized marketing campaigns. This all-in-one solution eliminates the need for multiple vendors, allowing businesses to manage their communication strategies from a single, user-friendly dashboard. Key features of MSG91 include robust APIs for SMS, WhatsApp, and email, which facilitate fast and reliable message delivery. The platform's SMS service ensures global reach with dependable performance, while the WhatsApp Business API allows for engaging customer interactions through verified messaging. Additionally, the Email API supports personalized bulk and transactional emails, complete with detailed analytics to track engagement. The Voice API automates calls and reminders, enhancing customer experience without added complexity. Furthermore, the Hello Chatbot offers 24/7 support, handling conversations and lead management across various channels, ensuring that customer inquiries are addressed promptly. MSG91 stands out in the communication landscape due to its commitment to reliability and compliance. With a 99.9% uptime guarantee and adherence to GDPR, TRAI, and Ofcom messaging standards, businesses can trust that their communications are secure and compliant. The platform also offers transparent pricing with a pay-as-you-go model, ensuring that companies only pay for what they use, without hidden fees. Additionally, MSG91 provides dedicated human support, ensuring that users have access to assistance whenever needed. In a rapidly evolving digital landscape, MSG91 not only focuses on message delivery but also on enhancing customer experiences through intelligent automation and real-time analytics. By leveraging these capabilities, businesses can foster meaningful connections with their customers, driving engagement and growth. With over a decade of experience, MSG91 combines Indian innovation with global reliability, making it a trusted partner for thousands of brands looking to optimize their communication strategies. **Average Rating:** 4.5/5.0 **Total Reviews:** 196 #### How Do G2 Users Rate MSG91? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Ease Of Integration:** 9.5/10 (Category avg: 8.8/10) - **Professional Support:** 8.9/10 (Category avg: 8.7/10) - **Communication Varieties:** 8.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind MSG91? - **Seller:** [MSG91](https://www.g2.com/sellers/msg91) - **Company Website:** msg91.com - **Year Founded:** 2010 - **HQ Location:** Indore, MP - **Twitter:** @msg91 2,283 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c7bd8748b46a87de09c72a9032cd919e2f5ab8785274ebcf7a65b3a914dbb49f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2709873%2F&secure%5Burl_type%5D=linkedin_company_website) 36 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Founder, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 51% Small, 22% Medium #### What Do G2 Reviewers Say About MSG91? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **responsive customer support** of MSG91, praising the team's professionalism and helpfulness throughout the process. - Users find MSG91's **responsive support and ease of integration** particularly beneficial, enhancing their overall experience. - Users appreciate the **ease of use** of MSG91, enjoying its straightforward APIs and user-friendly dashboard. - Users appreciate the **easy setup** of MSG91, which is made seamless with excellent customer support and guidance. - Users commend the **excellent staff support** at MSG91, highlighting professionalism, responsiveness, and helpfulness throughout their experience. ##### Cons - Users struggle with **dashboard issues** , as the cluttered interface and lack of intuitive reporting hinder usability and efficiency. - Users find the **lack of clarity** in documentation and dashboard configuration challenging, complicating initial setup and usage. - Users note that there are occasional **delays** in delivery reports that hinder the overall effectiveness of MSG91. - Users frequently express concerns about **poor customer support** , making initial setup and configuration challenging. - Users find the **poor interface design** of MSG91 makes navigation and understanding features challenging. #### What Are Recent G2 Reviews of MSG91? **["Reliable, Fast SMS Delivery with Transparent, Reasonable Pricing"](https://www.g2.com/survey_responses/msg91-review-12262112)** **Rating:** 5.0/5.0 stars _— Abhinav M._ [Read full review](https://www.g2.com/survey_responses/msg91-review-12262112) **["MSG91: Fast, Dependable Messaging with Easy API Integration"](https://www.g2.com/survey_responses/msg91-review-12604095)** **Rating:** 5.0/5.0 stars _— Amber J._ [Read full review](https://www.g2.com/survey_responses/msg91-review-12604095) #### What Are G2 Users Discussing About MSG91? - [How do I use MSG91 API?](https://www.g2.com/discussions/how-do-i-use-msg91-api) - [Is MSG91 safe?](https://www.g2.com/discussions/is-msg91-safe) - [Whats is MSG91?](https://www.g2.com/discussions/whats-is-msg91) - [What is the use of MSG91?](https://www.g2.com/discussions/what-is-the-use-of-msg91) ### [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) With Bandwidth, enterprises deliver exceptional communication experiences everywhere. We enable you to integrate voice, messaging, and emergency services into your communications the way you want. Offering the simplicity of one command center, the Bandwidth platform enables a fully customized employee and customer communications stack with: - Dynamic communication APIs - The most direct-to-carrier integrations in the world - An owned and operated network that reaches 65+ countries - Automation to manage it all and get call quality and message deliverability insights via the Bandwidth app You scale with reliability, compliance expertise, and award-winning support. **Average Rating:** 4.4/5.0 **Total Reviews:** 456 #### How Do G2 Users Rate Bandwidth? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Ease Of Integration:** 8.1/10 (Category avg: 8.8/10) - **Professional Support:** 8.3/10 (Category avg: 8.7/10) - **Communication Varieties:** 8.1/10 (Category avg: 8.6/10) #### Who Is the Company Behind Bandwidth? - **Seller:** [Bandwidth](https://www.g2.com/sellers/bandwidth) - **Company Website:** www.bandwidth.com - **Year Founded:** 1999 - **HQ Location:** Raleigh, NC - **Twitter:** @bandwidth 10,453 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=545a132e73fe39d2d484571fd6bee98e0b5b6f26d248e686cb58bef72bc7e73a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F19149%2F&secure%5Burl_type%5D=linkedin_company_website) 1,246 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Owner - **Top Industries:** Telecommunications, Information Technology and Services - **Company Size:** 44% Small, 36% Medium #### What Do G2 Reviewers Say About Bandwidth? _AI-generated summary from verified user reviews_ ##### Pros - Users find Bandwidth's platform to have **ease of use** , making porting and number management straightforward and efficient. - Users commend the **excellent customer support** and efficient resolution of issues, enhancing overall service experience. - Users value the **responsive customer service** of Bandwidth, making problem resolution simple and efficient. - Users appreciate the **reliable service** of Bandwidth, benefiting from excellent support and efficient data management tools. - Users appreciate the **navigation ease** of Bandwidth's portal, simplifying porting and number management significantly. ##### Cons - Users find the **complex setup for beginners** of Bandwidth challenging, affecting their initial experience and usability. - Users express frustration with **customer service variability** , highlighting unhelpful support and challenges in setup processes. - Users experience **messaging issues** with Bandwidth, including complex setup and limited customer support, affecting their overall experience. - Users are frustrated with **time constraints** affecting password updates and support access, complicating their overall experience. - Users experience **delays** in support response times, making problem resolution frustrating and less convenient. #### What Are Recent G2 Reviews of Bandwidth? **["Great Account Manager and RCS Team Support"](https://www.g2.com/survey_responses/bandwidth-review-12305144)** **Rating:** 4.5/5.0 stars _— Jesse D._ [Read full review](https://www.g2.com/survey_responses/bandwidth-review-12305144) **["Exceptional Voice Quality & Support, Streamlined Setup"](https://www.g2.com/survey_responses/bandwidth-review-6641960)** **Rating:** 5.0/5.0 stars _— Bob Z._ [Read full review](https://www.g2.com/survey_responses/bandwidth-review-6641960) #### What Are G2 Users Discussing About Bandwidth? - [How do you increase bandwidth?](https://www.g2.com/discussions/how-do-you-increase-bandwidth) - [What is bandwidth phone carrier?](https://www.g2.com/discussions/what-is-bandwidth-phone-carrier) - [How can I monitor bandwidth?](https://www.g2.com/discussions/how-can-i-monitor-bandwidth) - [What's using my bandwidth?](https://www.g2.com/discussions/what-s-using-my-bandwidth) ### [Sendbird](https://www.g2.com/products/sendbird/reviews) Sendbird is an omnichannel AI agent platform designed to enhance customer experience by facilitating autonomous support and sales conversations. This innovative solution enables businesses to engage with customers across various channels while ensuring that human agents remain available for more complex inquiries. By leveraging AI technology, Sendbird empowers enterprises to proactively communicate with their customers, fostering deeper connections and driving customer satisfaction. Primarily targeting enterprises aiming to improve their customer service and sales processes, Sendbird serves a diverse range of industries, including e-commerce, finance, and telecommunications. The platform is particularly beneficial for organizations that manage a high volume of customer interactions and require efficient handling of these conversations. By automating routine inquiries and interactions, businesses can allocate their human resources to more intricate issues, ultimately optimizing operational efficiency and enhancing overall service quality. One of the standout features of Sendbird is its seamless integration with existing communication channels, allowing businesses to maintain a consistent presence across platforms. This omnichannel approach ensures that customers can reach out for support or sales inquiries through their preferred medium, whether it be chat, email, or social media. Additionally, Sendbird's AI capabilities enable the platform to initiate proactive business messages, re-engaging customers and enhancing their overall experience. This proactive communication not only addresses customer needs but also anticipates them, leading to increased satisfaction and loyalty. The platform's robust communication APIs further differentiate Sendbird from other solutions in the market. These APIs are designed to be scalable and adaptable, allowing businesses to create customized AI agents that cater to their specific requirements. This flexibility enables organizations to develop tailored solutions that resonate with their target audience, ensuring that customer interactions are both meaningful and effective. Moreover, Sendbird's award-winning design underscores its commitment to delivering high-quality communication experiences that prioritize user engagement. Sendbird effectively combines advanced AI technology with a comprehensive communication framework, setting itself apart in the realm of customer engagement solutions. By automating routine tasks and enabling proactive outreach, the platform enhances customer interactions while supporting businesses in achieving their operational goals. With its focus on maintaining human involvement for complex inquiries, Sendbird strikes a balance between efficiency and personalization, making it a valuable tool for enterprises looking to elevate their customer experience. **Average Rating:** 4.6/5.0 **Total Reviews:** 122 #### How Do G2 Users Rate Sendbird? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Ease Of Integration:** 8.7/10 (Category avg: 8.8/10) - **Professional Support:** 9.0/10 (Category avg: 8.7/10) - **Communication Varieties:** 8.6/10 (Category avg: 8.6/10) #### Who Is the Company Behind Sendbird? - **Seller:** [Sendbird](https://www.g2.com/sellers/sendbird) - **Company Website:** sendbird.com - **Year Founded:** 2013 - **HQ Location:** San Mateo, California - **Twitter:** @SendBird 4,840 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0dc6186fea7f779c3cedca73dfa7b528fb3e1974d090a8b5ce8204c499b603fe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10043307%2F&secure%5Burl_type%5D=linkedin_company_website) 302 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Student Experience Team Member, Product Manager - **Top Industries:** Computer Software, Health, Wellness and Fitness - **Company Size:** 47% Medium, 31% Small #### What Do G2 Reviewers Say About Sendbird? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Sendbird, finding it simple to implement and customer-friendly. - Users praise Sendbird for its **excellent customer support** and prompt assistance, enhancing user experience and reliability. - Users value the **extensive customization and seamless integration** features of Sendbird, enhancing communication and engagement effectively. - Users appreciate the **easy integrations** of Sendbird, finding it simple to implement and efficient for messaging solutions. - Users value the **easy setup** of Sendbird, allowing for smooth integration into their operations without hassle. ##### Cons - Users find Sendbird's pricing **too high** , especially for startups needing more affordable options during experimentation. - Users find the **learning curve challenging** , especially when navigating advanced features and documentation complexity. - Users find the **high costs** of Sendbird challenging, especially for startups, compounded by a complicated pricing structure. - Users express concerns about **cost limitations** with Sendbird, finding pricing and plans complicated and unsustainable long-term. - Users find the **difficult setup** of Sendbird challenging, especially for new users navigating the documentation and integration. #### What Are Recent G2 Reviews of Sendbird? **["Reliable, Scalable In-App Chat, Voice, and Video—Fast to Build with Great APIs"](https://www.g2.com/survey_responses/sendbird-review-13084589)** **Rating:** 4.5/5.0 stars _— Verified User in Internet_ [Read full review](https://www.g2.com/survey_responses/sendbird-review-13084589) **["Developer-Friendly APIs for Fast, Reliable Real-Time Chat"](https://www.g2.com/survey_responses/sendbird-review-13042624)** **Rating:** 4.0/5.0 stars _— Verified User in Oil & Energy_ [Read full review](https://www.g2.com/survey_responses/sendbird-review-13042624) #### What Are G2 Users Discussing About Sendbird? - [What is the best chat API?](https://www.g2.com/discussions/what-is-the-best-chat-api) - [Where is Sendbird located?](https://www.g2.com/discussions/where-is-sendbird-located) - [What is Sendbird?](https://www.g2.com/discussions/what-is-sendbird) - [How does Sendbird work?](https://www.g2.com/discussions/how-does-sendbird-work) ### [Infobip](https://www.g2.com/products/infobip/reviews) Infobip is a global AI-first cloud communications platform that enables businesses to create connected customer experiences across marketing, sales, and support - from a single, natively built platform. Through one platform, Infobip delivers omnichannel engagement, identity, authentication, and contact centre solutions across SMS, WhatsApp, Email, Viber, Voice, and more helping brands simplify customer communications, drive growth, and improve loyalty. Infobip's infrastructure reaches over 7 billion mobile devices across six continents through 10,000+ connections, including 800+ direct operator connections - one of the largest carrier networks in the industry. New to Infobip? Start for free, no credit card required. The Infobip Self-Service portal lets businesses sign up and start testing in minutes. Explore SMS, WhatsApp, Email, Viber, and Voice on a free trial with up to 100 messages included. When you're ready to scale, choose a pay-as-you-go model for flexible usage, or opt for volume packages with dedicated onboarding, support, and professional services. Whether you're a startup exploring your first campaign or an enterprise managing billions of interactions globally, Infobip has a path that fits. Founded in 2006 by CEO Silvio Kutić and Izabel Jelenić. Headquartered in London with offices across 6 continents. **Average Rating:** 4.3/5.0 **Total Reviews:** 56 #### How Do G2 Users Rate Infobip? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10) - **Ease Of Integration:** 9.4/10 (Category avg: 8.8/10) - **Professional Support:** 8.3/10 (Category avg: 8.7/10) - **Communication Varieties:** 9.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind Infobip? - **Seller:** [Infobip](https://www.g2.com/sellers/infobip) - **Year Founded:** 2006 - **HQ Location:** London, England - **Twitter:** @Infobip 33,954 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8a5607729aca5fbac9757ef99f3401c23ddf545b0b9c0ed286e9d8baadb003bd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finfobip%2Fabout&secure%5Burl_type%5D=linkedin_company_website) 3,502 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 43% Medium, 38% Small #### What Do G2 Reviewers Say About Infobip? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Infobip, noting seamless integration and effective omnichannel solutions for customer engagement. - Users highlight the **easy integrations** with various tools, enhancing functionality and customer engagement across channels. - Users value the **easy integrations** with other systems, enhancing customer engagement through a seamless omnichannel experience. - Users value the **easy integration and omnichannel engagement** that Infobip offers, enhancing customer connections effectively. - Users value the **engagement increase** from Infobip's omnichannel approach, enhancing customer connection and segmentation effortlessly. ##### Cons - Users experience **poor customer support** with slow response times, averaging around three days for replies. - Users face **delays in support response** , often waiting around three days for assistance, affecting their overall experience. - Users find the **poor response** time from Infobip support frustrating, often waiting several days for assistance. - Users experience **delay issues** with Infobip's support team, impacting their overall satisfaction and resolution time. - Users feel that the **limited features** of Infobip hinder functionality, especially the lack of basic options like cropping. #### What Are Recent G2 Reviews of Infobip? **["A Complete Solution That Just Works—even with CCAAS Integrations"](https://www.g2.com/survey_responses/infobip-review-12280457)** **Rating:** 5.0/5.0 stars _— Carlos B._ [Read full review](https://www.g2.com/survey_responses/infobip-review-12280457) **["Reliable Global Messaging Platform with Excellent Support"](https://www.g2.com/survey_responses/infobip-review-11433355)** **Rating:** 4.0/5.0 stars _— David K._ [Read full review](https://www.g2.com/survey_responses/infobip-review-11433355) #### What Are G2 Users Discussing About Infobip? - [Who is the CEO of infobip?](https://www.g2.com/discussions/who-is-the-ceo-of-infobip) - [Is infobip a SaaS company?](https://www.g2.com/discussions/is-infobip-a-saas-company) - [Is infobip a product based company?](https://www.g2.com/discussions/is-infobip-a-product-based-company) - [What is infobip?](https://www.g2.com/discussions/what-is-infobip) ### [Plivo](https://www.g2.com/products/plivo/reviews) Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. This innovative solution caters to consumer-facing businesses that aim to enhance their customer interactions by utilizing conversational AI agents. These agents are capable of initiating, answering, assisting, and completing customer conversations, delivering interactions that mimic human-like, natural-sounding dialogue across both voice and messaging channels. The platform is particularly beneficial for businesses looking for efficient customer communications without the need for extensive technical expertise. With Vibe, Plivo’s no-code AI agent builder, users can create and deploy custom voice agents simply by providing straightforward instructions in English. This user-friendly approach eliminates the need for programming skills, making it accessible to a wider range of users, from small businesses to large enterprises. The combination of built-in enterprise-grade telephony, deep partnerships with leading Text-to-Speech (TTS), Speech-to-Text (STT), and Large Language Model (LLM) providers allow companies to design production-ready low-latency (\<500ms) voice AI agents at scale, with minimal operational overhead. The seamless integration with popular CRM and support tools further enhances its utility, allowing organisations to leverage existing systems and workflows. This capability is particularly valuable for companies seeking to maintain consistent customer experiences across multiple channels while ensuring that their AI agents can handle a variety of customer inquiries effectively. Plivo’s platform stands out for its vertically integrated Voice AI stack that unifies built-in telephony, speech recognition, synthesis, and reasoning layers in one low-latency system. This integration eliminates the complexity of stitching together multiple vendors, giving enterprises real-time responsiveness, carrier-grade reliability, and full control over voice quality. Combined with Plivo’s no-code Vibe builder and proven CPaaS infrastructure, businesses can move from prototype to production voice agent in minutes, not months. In addition to its AI agent capabilities, Plivo offers an enterprise-grade Communications Platform as a Service (CPaaS) suite. This suite includes essential tools such as SMS API, Voice API, WhatsApp API, Verify API, Number Masking, and SIP Trunking. These features provide enterprises with programmatic control over their voice and messaging infrastructure, enabling them to tailor communication strategies to their specific needs. By combining advanced AI technology with robust communication tools, Plivo equips businesses with the resources necessary to enhance customer engagement and drive operational efficiency. **Average Rating:** 4.5/5.0 **Total Reviews:** 743 #### How Do G2 Users Rate Plivo? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Ease Of Integration:** 8.9/10 (Category avg: 8.8/10) - **Professional Support:** 8.6/10 (Category avg: 8.7/10) - **Communication Varieties:** 8.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind Plivo? - **Seller:** [Plivo](https://www.g2.com/sellers/plivo-2880e029-89f5-4ba3-8133-8e791654a76e) - **Year Founded:** 2011 - **HQ Location:** Austin, TX - **Twitter:** @plivo 12,543 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3aeb5e00415164e56e6708cc6ea032c2a52d58673d747d8868e52c569caee347&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fplivo-inc%2F&secure%5Burl_type%5D=linkedin_company_website) 198 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, CTO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 78% Small, 17% Medium #### What Do G2 Reviewers Say About Plivo? _AI-generated summary from verified user reviews_ ##### Pros - Users find Plivo's **ease of use** impressive, making setup and API integration straightforward and accessible. - Users highlight the **responsive customer support** from Plivo, providing effective assistance during critical moments. - Users highlight the **affordable pricing and great support** from Plivo, making it easy to integrate and scale. - Users appreciate the **affordable pricing** of Plivo, offering excellent value compared to competitors without sacrificing quality. - Users appreciate the **high quality of Plivo's APIs** , enjoying seamless integration and reliable performance over six years. ##### Cons - Users face **poor customer support** with unprofessional communication and minimal assistance in resolving critical issues. - Users find Plivo to be **expensive** , with pricing inconsistent and potentially higher compared to competitors. - Users feel that Plivo has **limited features** , lacking advanced tools and integrations compared to competitors. - Users experience **messaging issues** with Plivo, including slow support and problems with SMS log retrieval. - Users find the **interface un-intuitive** , complicating the overall experience and hindering effective use of the platform. #### What Are Recent G2 Reviews of Plivo? **["Super simple and satisfying"](https://www.g2.com/survey_responses/plivo-review-12040188)** **Rating:** 4.5/5.0 stars _— Majd K._ [Read full review](https://www.g2.com/survey_responses/plivo-review-12040188) **["Quick, Responsive Support and Helpful Sub-Account Breakdowns"](https://www.g2.com/survey_responses/plivo-review-12879964)** **Rating:** 4.5/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/plivo-review-12879964) #### What Are G2 Users Discussing About Plivo? - [What is Plivo used for?](https://www.g2.com/discussions/what-is-plivo-used-for) ### [Voximplant](https://www.g2.com/products/voximplant/reviews) Voximplant is a communications platform as a service, it allows developers to add real-time communications features (voice, video and messaging) in their applications without a need to build any backend infrastructure. Voximplant architecture is designed for serverless: developers upload their JavaScript code into our cloud and uploaded code is being executed automatically when a call arrives at the platform or when an HTTP API command is executed. A call can arrive at the platform from a phone network, from a SIP device or application, and from Voximplant Web or Mobile SDK. **Average Rating:** 4.8/5.0 **Total Reviews:** 31 #### How Do G2 Users Rate Voximplant? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10) - **Ease Of Integration:** 9.2/10 (Category avg: 8.8/10) - **Professional Support:** 9.7/10 (Category avg: 8.7/10) - **Communication Varieties:** 8.9/10 (Category avg: 8.6/10) #### Who Is the Company Behind Voximplant? - **Seller:** [VoxImplant](https://www.g2.com/sellers/voximplant) - **Year Founded:** 2013 - **HQ Location:** Palo Alto, California - **Twitter:** @voximplant 977 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7b86f8649185e6fd4b96bc75517ccedacf55fe281a092f46dbaaab2c51f6b8c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvoximplant%2Fabout&secure%5Burl_type%5D=linkedin_company_website) 201 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 55% Medium, 29% Small #### What Do G2 Reviewers Say About Voximplant? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Voximplant, simplifying customer calling and enhancing overall functionality. - Users value the **easy communication** with customers, appreciating the wealth of features Voximplant offers. - Users find Voximplant's **user-friendly calling features** make customer interactions significantly easier and more efficient. ##### Cons - Users often face **connectivity issues** that hinder the functionality of Voximplant, requiring reliable internet for proper use. - Users find that a **stable internet connection** is essential for Voximplant to function effectively and reliably. - Users note that a **strong internet connection** is essential for Voximplant to function properly, impacting usability. #### What Are Recent G2 Reviews of Voximplant? **["Simple Integration and Enhanced Support, with Details to Improve"](https://www.g2.com/survey_responses/voximplant-review-11894256)** **Rating:** 4.5/5.0 stars _— Claudio Alejandro G._ [Read full review](https://www.g2.com/survey_responses/voximplant-review-11894256) **["Intelligent automation for business communications and offer Technical Support"](https://www.g2.com/survey_responses/voximplant-review-11932081)** **Rating:** 5.0/5.0 stars _— Ing. Saúl P._ [Read full review](https://www.g2.com/survey_responses/voximplant-review-11932081) #### What Are G2 Users Discussing About Voximplant? - [How do you use Voximplant?](https://www.g2.com/discussions/how-do-you-use-voximplant) - [Is Voximplant free?](https://www.g2.com/discussions/is-voximplant-free) - [What is Voximplant kit?](https://www.g2.com/discussions/what-is-voximplant-kit) - 1 comment - [What does Voximplant do?](https://www.g2.com/discussions/what-does-voximplant-do) - 1 comment ### [CM.com](https://www.g2.com/products/cm-com/reviews) Today, people all over the world are connected via their mobile phones. All-day, every day. Businesses, as well as their customers, are looking for more efficient and customer-centric ways to communicate with each other through mobile channels. Conversational Commerce promises just that; you can be exactly where your customers are. Conversational Commerce is the smart combination of all the popular messaging channels, data tools, and payment solutions. It allows customers to contact businesses and finish the path-to-purchase within their favorite messaging channel. Have rich, efficient and customer-centric conversations with your customer on mobile, without any technological barriers. CM.com provides a smart combination of messaging channels, such as SMS, RCS, WhatsApp Business, and Apple Business Chat combined with a Customer Data Platform and other platform features. CM.com is one of the first Cloud Communication Platforms in the world with integrated Payment functionality. The CM.com platform can be used via API and Web App. **Average Rating:** 4.8/5.0 **Total Reviews:** 11 #### How Do G2 Users Rate CM.com? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10) - **Ease Of Integration:** 9.2/10 (Category avg: 8.8/10) - **Professional Support:** 9.2/10 (Category avg: 8.7/10) - **Communication Varieties:** 9.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind CM.com? - **Seller:** [CM.com](https://www.g2.com/sellers/cm-com) - **Year Founded:** 1999 - **HQ Location:** Breda, Noord-Brabant - **Twitter:** @CMcom\_ 1,698 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8b5c3a9bac1f5182eb628901ee92a39148417d7e9e4bbab1c413822a5a00ca16&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcmcom&secure%5Burl_type%5D=linkedin_company_website) 746 employees on LinkedIn® - **Ownership:** AMS: CMCOM #### Who Uses This Product? - **Company Size:** 50% Medium, 50% Small #### What Are Recent G2 Reviews of CM.com? **["Sabrina has taken such good care of us, super responsive, and really awesome"](https://www.g2.com/survey_responses/cm-com-review-5378786)** **Rating:** 5.0/5.0 stars _— Rachel E._ [Read full review](https://www.g2.com/survey_responses/cm-com-review-5378786) **["Great Tech--Even Greater Support!"](https://www.g2.com/survey_responses/cm-com-review-4989555)** **Rating:** 5.0/5.0 stars _— Verified User in Computer Software_ [Read full review](https://www.g2.com/survey_responses/cm-com-review-4989555) #### What Are G2 Users Discussing About CM.com? - [What does Cm.Com do?](https://www.g2.com/discussions/cm-com-what-does-cm-com-do) - [What is CM linkedin?](https://www.g2.com/discussions/what-is-cm-linkedin) - [What is a CM customer?](https://www.g2.com/discussions/what-is-a-cm-customer) - [What does CM com do?](https://www.g2.com/discussions/what-does-cm-com-do) ### [Kaleyra](https://www.g2.com/products/kaleyra/reviews) Kaleyra is a global cloud communications platform that offers multi-channel integrated services to financial institutions and enterprises. **Average Rating:** 4.5/5.0 **Total Reviews:** 14 #### How Do G2 Users Rate Kaleyra? - **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 9.0/10) - **Ease Of Integration:** 9.3/10 (Category avg: 8.8/10) - **Professional Support:** 9.1/10 (Category avg: 8.7/10) - **Communication Varieties:** 9.1/10 (Category avg: 8.6/10) #### Who Is the Company Behind Kaleyra? - **Seller:** [Kaleyra](https://www.g2.com/sellers/kaleyra) - **Year Founded:** 1999 - **HQ Location:** Milano, Milan, Italy - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=00b95e87db6054f6699215974a213161d04241d6f5058fb25e78f2c197e3cfa2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1282314&secure%5Burl_type%5D=linkedin_company_website) 6 employees on LinkedIn® - **Ownership:** NYSE: KLR #### Who Uses This Product? - **Company Size:** 36% Medium, 36% Small #### What Do G2 Reviewers Say About Kaleyra? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **instant response** from Kaleyra's customer support team, enhancing their overall experience and satisfaction. ##### Cons - Users are frustrated with the **missing latest WA features** and report issues with the slow execution speed. - Users report **slow performance** with Kaleyra, leading to frustration and missing some latest WhatsApp features. #### What Are Recent G2 Reviews of Kaleyra? **["Excellent product"](https://www.g2.com/survey_responses/kaleyra-review-11456406)** **Rating:** 5.0/5.0 stars _— Verified User in Internet_ [Read full review](https://www.g2.com/survey_responses/kaleyra-review-11456406) **["User friendly platform kaleyra"](https://www.g2.com/survey_responses/kaleyra-review-8509184)** **Rating:** 5.0/5.0 stars _— Oviya M._ [Read full review](https://www.g2.com/survey_responses/kaleyra-review-8509184) #### What Are G2 Users Discussing About Kaleyra? - [What is Kaleyra used for?](https://www.g2.com/discussions/what-is-kaleyra-used-for) ### [Sinch](https://www.g2.com/products/sinch/reviews) Sinch is a cloud communications provider designed to help businesses engage with their customers through a variety of channels, including SMS, WhatsApp, Email, Voice, and Verification. This platform offers powerful APIs and AI-driven tools that facilitate secure, reliable, and scalable interactions, enabling organizations to connect with their audience effectively and efficiently. Sinch ensures that customer interactions are seamless and impactful, catering to the diverse communication needs of modern businesses. The platform's APIs are particularly beneficial for developers, as they allow for easy integration of communication features into existing applications. This flexibility enables businesses to create customized solutions tailored to their operational requirements. By leveraging Sinch's capabilities, companies can enhance their customer engagement strategies, streamline communication processes, and ultimately improve customer satisfaction. The use of AI within the platform further enriches the customer experience, allowing for automated responses and personalized messaging that can lead to higher engagement rates and increased customer loyalty. Sinch's key features include robust messaging solutions that support various formats, ensuring businesses can reach customers through their preferred channels. The voice calling solutions provide high-quality call services, which are essential for maintaining clear communication. Additionally, the verification solutions offered by Sinch help ensure secure transactions and user authentication, which are critical in today’s digital landscape. These features collectively empower organizations to maintain a high level of service quality while navigating the complexities of customer communication. Target audiences for Sinch include companies across various sectors such as retail, finance, healthcare, and telecommunications. Each of these industries can leverage Sinch’s capabilities to enhance their customer engagement efforts. For example, retailers can use SMS and WhatsApp for promotions and customer support, while financial institutions can utilize voice and verification solutions to ensure secure transactions. This versatility makes Sinch an attractive option for organizations looking to improve their customer engagement strategies. By focusing on security, reliability, and scalability, Sinch positions itself as a valuable partner for businesses aiming to enhance their communication efforts. The platform not only simplifies the process of customer engagement but also ensures that organizations can maintain a high standard of service quality, making it an essential tool in the ever-evolving digital landscape. **Average Rating:** 3.8/5.0 **Total Reviews:** 33 #### How Do G2 Users Rate Sinch? - **Has the product been a good partner in doing business?:** 6.8/10 (Category avg: 9.0/10) - **Ease Of Integration:** 7.1/10 (Category avg: 8.8/10) - **Professional Support:** 5.7/10 (Category avg: 8.7/10) - **Communication Varieties:** 6.7/10 (Category avg: 8.6/10) #### Who Is the Company Behind Sinch? - **Seller:** [Sinch](https://www.g2.com/sellers/sinch) - **Company Website:** www.sinch.com - **Year Founded:** 2008 - **HQ Location:** Stockholm, Sweden - **Twitter:** @wearesinch 3,648 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cace5faccee1d23b3b7cb182ea577d35191d73b17b8d41b6dfdd2ce1343edaf8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsinch&secure%5Burl_type%5D=linkedin_company_website) 4,371 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Small, 37% Medium #### What Do G2 Reviewers Say About Sinch? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **versatile connectivity** of Sinch, facilitating seamless interactions across various messaging platforms. - Users praise the **ease of use** of Sinch, facilitating seamless communications and effective customer engagement strategies. - Users value the **flexibility** of Sinch, benefiting from its integration across multiple messaging platforms and services. - Users value the **easy integrations** of Sinch for multi-channel messaging, enhancing customer engagement and campaign effectiveness. - Users value the **versatile messaging capabilities** of Sinch, making client communication seamless and personalized across multiple platforms. ##### Cons - Users report receiving **distracting robocalls** daily from scam artists, negatively impacting their experience with Sinch. - Users find the **complex features** of Sinch challenging initially but become easier to navigate with experience. - Users find Sinch's **complex hierarchy** challenging, especially smaller businesses or those new to communication platforms. - Users find Sinch's **complex setup** challenging, especially for smaller businesses and those unfamiliar with communication platforms. - Users report **connectivity issues** with Sinch, including an influx of daily robocalls from scammers. #### What Are Recent G2 Reviews of Sinch? **["A very easy to use business messaging software"](https://www.g2.com/survey_responses/sinch-review-11219873)** **Rating:** 4.5/5.0 stars _— Armando D._ [Read full review](https://www.g2.com/survey_responses/sinch-review-11219873) **["Easy to Use, Time-Saving Templates, and Smart Contact Recognition"](https://www.g2.com/survey_responses/sinch-review-13030624)** **Rating:** 4.5/5.0 stars _— Lorena P._ [Read full review](https://www.g2.com/survey_responses/sinch-review-13030624) #### What Are G2 Users Discussing About Sinch? - [Is sinch legit?](https://www.g2.com/discussions/is-sinch-legit) - [What is sinch API?](https://www.g2.com/discussions/what-is-sinch-api) - [What kind of company is sinch?](https://www.g2.com/discussions/what-kind-of-company-is-sinch) - [What is sinch used for?](https://www.g2.com/discussions/what-is-sinch-used-for) ### [EnableX](https://www.g2.com/products/enablex-programmable-cloud/reviews) EnableX Programmable Cloud, a leader in omnichannel communications, enables brands to create meaningful customer engagement at scale—without the complexity of telecom infrastructure. Our carrier-grade platform seamlessly integrates voice, video, and text messaging into web, desktop, and mobile applications through developer-friendly APIs and SDKs, ensuring effortless connectivity across channels and platforms, including SMS, WhatsApp, RCS, Instagram, and Facebook Messenger. Beyond traditional communications, EnableX enhances customer interactions with AI-powered solutions like FaceAI which offers real-time facial and emotion recognition, and Text-to-Speech (TTS) for natural, emotion-aware customer interactions. These advanced capabilities drive intelligent automation, personalised engagement, and richer conversational experiences. Trusted by telecom operators, enterprises, service providers, and system integrators worldwide, EnableX offers transparent pricing, flexible deployment options (public, private, or on-premise), and white-label solutions that provide businesses with full control over their communication infrastructure. With EnableX, businesses can focus on what matters most: delivering seamless, intelligent, and engaging customer interactions with ease and efficiency. **Average Rating:** 4.6/5.0 **Total Reviews:** 169 #### How Do G2 Users Rate EnableX? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Ease Of Integration:** 9.3/10 (Category avg: 8.8/10) - **Professional Support:** 9.3/10 (Category avg: 8.7/10) - **Communication Varieties:** 9.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind EnableX? - **Seller:** [VCLOUDX](https://www.g2.com/sellers/vcloudx) - **Year Founded:** 2017 - **HQ Location:** Singapore - **Twitter:** @EnablexIo 108 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b009c518184fe87a925834eb1df96d20d1886e2e3820d385178f307a2e0dca1c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18241218%2F&secure%5Burl_type%5D=linkedin_company_website) 43 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 52% Small, 31% Medium #### What Do G2 Reviewers Say About EnableX? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of EnableX, enabling quick development and deployment of applications effortlessly. - Users appreciate the **easy integration** of EnableX, making it simple to perform all video integration needs. - Users appreciate the **easy API integrations** of EnableX, enjoying seamless functionality with minimal coding required. - Users commend the **high video quality** of EnableX, appreciating its fast and easy-to-use communication features. - Users appreciate the **easy setup** of EnableX, allowing quick integration and deployment of applications within hours. ##### Cons - Users find the **poor documentation** of EnableX frustrating, wishing for clearer guidance and structured examples for better implementation. - Users highlight the **limited features** of EnableX, noting missing integrations and essential functionalities like chat. - Users find the **limited customization** options in EnableX restrictive, affecting their ability to tailor solutions effectively. - Users experience **audio issues** during low network conditions, affecting the overall quality and performance of EnableX. - Users feel the lack of **missing features** like background effects and chat options limits EnableX's functionality. #### What Are Recent G2 Reviews of EnableX? **["This is a very best Video call app for corporates meetings and webinar"](https://www.g2.com/survey_responses/enablex-review-9978410)** **Rating:** 4.5/5.0 stars _— Ashish S._ [Read full review](https://www.g2.com/survey_responses/enablex-review-9978410) **["EnableX Voice API features"](https://www.g2.com/survey_responses/enablex-review-10316535)** **Rating:** 5.0/5.0 stars _— Nishant C._ [Read full review](https://www.g2.com/survey_responses/enablex-review-10316535) #### What Are G2 Users Discussing About EnableX? - [What advice would you give to others considering EnableX for video conferencing and communication solutions?](https://www.g2.com/discussions/what-advice-would-you-give-to-others-considering-enablex-for-video-conferencing-and-communication-solutions) - [What is EnableX Communication APIs used for?](https://www.g2.com/discussions/what-is-enablex-communication-apis-used-for) - [What is EnableX Video Meeting used for?](https://www.g2.com/discussions/what-is-enablex-video-meeting-used-for) ### [Commio](https://www.g2.com/products/commio/reviews) Commio delivers a better way to power voice and text messaging in the cloud. Get up and running fast with our integrated Commio io portal or flexible APIs. We make it easy to bring your own 40 high-quality carriers to Twilio, Nexmo, Plivo, SignalWire or any SIP connection. Use our APIs to add and control your inbound and outbound voice and texting features in your existing tech stack in minutes, save on your cost of goods, connect to existing SIP providers, improve call delivery and quality, and more. Our cloud communications platform also makes it easy to buy and port phone numbers, create route profiles and trunks for outbound voice calls, enable text messaging, and more. Add call-specific analytics and SIP ladders along with our five-star support team to mitigate and route around outages, create custom routes and blocks, and more – and you've found a "better way" to communicate. Purchase phone numbers for inbound voice, route outbound domestic, toll-free, and international calls. Plus scale your text messaging communications with A2P SMS/MMS. Our Least Cost Routing (LCR) engine and database features – Location Routing Number (LRN), Caller Name (CNAM) and E911 – ensure that you're properly routing across our 40 high-quality carriers and paying the best price for every call. **Average Rating:** 4.6/5.0 **Total Reviews:** 115 #### How Do G2 Users Rate Commio? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10) - **Ease Of Integration:** 8.9/10 (Category avg: 8.8/10) - **Professional Support:** 8.9/10 (Category avg: 8.7/10) - **Communication Varieties:** 8.7/10 (Category avg: 8.6/10) #### Who Is the Company Behind Commio? - **Seller:** [Commio](https://www.g2.com/sellers/commio) - **Year Founded:** 2009 - **HQ Location:** Raleigh, NC - **Twitter:** @thinqing 660 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9a32b50fe2ece4ba0f605fd80d2c59f63591c6f7bf65d96e06a0fe0703e37266&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1911079%2F&secure%5Burl_type%5D=linkedin_company_website) 25 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Owner - **Top Industries:** Telecommunications, Information Technology and Services - **Company Size:** 73% Small, 21% Medium #### What Are Recent G2 Reviews of Commio? **["Easy and Intelligent"](https://www.g2.com/survey_responses/commio-review-8943161)** **Rating:** 5.0/5.0 stars _— Nancie S._ [Read full review](https://www.g2.com/survey_responses/commio-review-8943161) **["ThinQ/Commio - A Company That's On The Move"](https://www.g2.com/survey_responses/commio-review-6564640)** **Rating:** 5.0/5.0 stars _— Bob Z._ [Read full review](https://www.g2.com/survey_responses/commio-review-6564640) #### What Are G2 Users Discussing About Commio? - [What is thinQ by Commio used for?](https://www.g2.com/discussions/what-is-thinq-by-commio-used-for) ### [Bird](https://www.g2.com/products/messagebird-bird/reviews) Bird is a communications platform-as-a-service (CPaaS) company. At Bird we believe that communicating with a business should feel as natural as communicating with a friend. That’s why we are on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, over 15,000 global customers rely on Bird to solve their communication challenges. Our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions, making contact easier, more efficient, and more accessible than ever before. To power these operations, we have offices on 4 continents and a world-class team of over 20 different nationalities available around the clock to support you. **Average Rating:** 3.9/5.0 **Total Reviews:** 69 #### How Do G2 Users Rate Bird? - **Has the product been a good partner in doing business?:** 7.6/10 (Category avg: 9.0/10) - **Ease Of Integration:** 6.6/10 (Category avg: 8.8/10) - **Professional Support:** 4.8/10 (Category avg: 8.7/10) - **Communication Varieties:** 7.1/10 (Category avg: 8.6/10) #### Who Is the Company Behind Bird? - **Seller:** [Bird](https://www.g2.com/sellers/bird) - **HQ Location:** Amsterdam, Netherlands - **Twitter:** @messagebird 4,209 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3554f22a706eac2ac5ceaa1b19d9958a45822303e04ef9484e4cefad16ba0041&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbirdhq%2F&secure%5Burl_type%5D=linkedin_company_website) 321 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 81% Small, 16% Medium #### What Do G2 Reviewers Say About Bird? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **clean and intuitive UI** of Bird, making message management effortlessly simple. - Users love the **intuitive UI** of Bird, which simplifies WhatsApp inbox management effectively. - Users appreciate the **modern and intuitive UI** of Bird, making inbox management simple and professional. - Users value the **robust API** of Bird, enhancing their WhatsApp Inbox management with seamless integrations. - Users appreciate the **effective communication tools** of Bird, enhancing connections with customers and driving engagement. ##### Cons - Users criticize Bird for its **poor customer support** , citing unhelpfulness and numerous unresolved technical issues. - Users find Bird to be **expensive** with inadequate support, leading to frustrations and unmet expectations. - Users face numerous **buggy features** in Bird, complicating their experience due to frustrating errors and inadequate support. - Users find the **complex setup** of Bird challenging due to numerous bugs and lack of support and guidance. - Users find the **difficult setup** of Bird frustrating due to numerous bugs and lack of adequate support documentation. #### What Are Recent G2 Reviews of Bird? **["Reliable and Scalable WhatsApp Inbox Solution"](https://www.g2.com/survey_responses/bird-review-10538242)** **Rating:** 5.0/5.0 stars _— Jayraj M._ [Read full review](https://www.g2.com/survey_responses/bird-review-10538242) **["The best communication service provier"](https://www.g2.com/survey_responses/bird-review-7911889)** **Rating:** 4.5/5.0 stars _— Anil J._ [Read full review](https://www.g2.com/survey_responses/bird-review-7911889) #### What Are G2 Users Discussing About Bird? - [Does MessageBird have an app?](https://www.g2.com/discussions/does-messagebird-have-an-app) - [What is MessageBird?](https://www.g2.com/discussions/what-is-messagebird) - [How does MessageBird work?](https://www.g2.com/discussions/how-does-messagebird-work) - [What is MessageBird used for?](https://www.g2.com/discussions/what-is-messagebird-used-for) ### [Flowroute](https://www.g2.com/products/flowroute/reviews) Flowroute, the first software-centric carrier, provides communication services and technology for cloud-based products. Developers and businesses are given direct access to and control over their telephony resources such as phone numbers, inbound and outbound calls, SMS, MMS, and other related communication services through the Flowroute Manage Portal and our APIs. By providing businesses with programmatic access to communications infrastructure services, Flowroute removes the complexity of introducing new communications solutions to the market. The patented nationwide Flowroute HyperNetwork™ delivers leading carrier-quality calling and messaging services with unparalleled reliability, reach, and simplicity. **Average Rating:** 3.8/5.0 **Total Reviews:** 14 #### How Do G2 Users Rate Flowroute? - **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 9.0/10) - **Ease Of Integration:** 6.5/10 (Category avg: 8.8/10) - **Professional Support:** 5.0/10 (Category avg: 8.7/10) - **Communication Varieties:** 6.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind Flowroute? - **Seller:** [Flowroute](https://www.g2.com/sellers/flowroute) - **Year Founded:** 2007 - **HQ Location:** New York, NY - **Twitter:** @flowroute 2,531 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9f3ad5209f6ef16224a5967adddec29fb262dfbdbfdb67840147347ff9b576bf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fflowroute%2F&secure%5Burl_type%5D=linkedin_company_website) 20 employees on LinkedIn® - **Phone:** 855-356-9768 #### Who Uses This Product? - **Company Size:** 67% Small, 27% Medium #### What Do G2 Reviewers Say About Flowroute? _AI-generated summary from verified user reviews_ ##### Cons - Users report significant **call issues** with Flowroute, including network problems and frustrating support experiences. - Users report significant **communication delays** with Flowroute, leading to frustrating experiences and prolonged service issues. - Users report significant **communication issues** with Flowroute, affecting their service experience and porting process. - Users report frequent **connectivity issues** with Flowroute, leading to frustrating call drops and delays in porting services. - Users report **contact management issues** with Flowroute, experiencing poor support and frustrating porting processes. #### What Are Recent G2 Reviews of Flowroute? **["Flowroute is consistent and reliable."](https://www.g2.com/survey_responses/flowroute-review-4682733)** **Rating:** 5.0/5.0 stars _— David S._ [Read full review](https://www.g2.com/survey_responses/flowroute-review-4682733) **["Fast support, friendly staff, excellent uptime! Would highly recommend Flowroute!"](https://www.g2.com/survey_responses/flowroute-review-4682719)** **Rating:** 4.5/5.0 stars _— Verified User in Financial Services_ [Read full review](https://www.g2.com/survey_responses/flowroute-review-4682719) #### What Are G2 Users Discussing About Flowroute? - [What is SIP trunking service?](https://www.g2.com/discussions/what-is-sip-trunking-service) - [What is Flowroute incorporated?](https://www.g2.com/discussions/what-is-flowroute-incorporated) - [Is Flowroute any good?](https://www.g2.com/discussions/is-flowroute-any-good) - [What does Flowroute do?](https://www.g2.com/discussions/what-does-flowroute-do) ### [Sangoma Wholesale Carrier Services](https://www.g2.com/products/sangoma-wholesale-carrier-services/reviews) Sangoma Wholesale Carrier Services helps businesses and service providers deliver reliable, high-value VoIP and communication solutions. We offer voice, messaging, hosted VoIP, billing, and 911 services—all at competitive wholesale pricing. Whether you're an ITSP, MSP, or enterprise, our SIP trunking and carrier services make it easy to expand your offerings and grow your business. Choose the features you need, pay only for what you use, and manage it all through our simple self-service portal. Easily handle billing, add or update features, and support multiple locations—all in one place. **Average Rating:** 3.4/5.0 **Total Reviews:** 10 #### How Do G2 Users Rate Sangoma Wholesale Carrier Services? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10) - **Ease Of Integration:** 10.0/10 (Category avg: 8.8/10) - **Professional Support:** 8.3/10 (Category avg: 8.7/10) - **Communication Varieties:** 6.7/10 (Category avg: 8.6/10) #### Who Is the Company Behind Sangoma Wholesale Carrier Services? - **Seller:** [Sangoma](https://www.g2.com/sellers/sangoma) - **Year Founded:** 1984 - **HQ Location:** Markham, ON - **Twitter:** @Sangoma 6,562 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=183cba1439bacc9086050b4b43d87674c6120a454ce7b1d903a2c4aa27f15bac&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F106543%2F&secure%5Burl_type%5D=linkedin_company_website) 604 employees on LinkedIn® - **Ownership:** TSX-V:STC #### Who Uses This Product? - **Top Industries:** Telecommunications - **Company Size:** 64% Small, 36% Medium #### What Are Recent G2 Reviews of Sangoma Wholesale Carrier Services? **["integrated phone system"](https://www.g2.com/survey_responses/sangoma-wholesale-carrier-services-review-9125545)** **Rating:** 5.0/5.0 stars _— Rona a._ [Read full review](https://www.g2.com/survey_responses/sangoma-wholesale-carrier-services-review-9125545) **["Price and Connectivity"](https://www.g2.com/survey_responses/sangoma-wholesale-carrier-services-review-5071957)** **Rating:** 5.0/5.0 stars _— Tannu S._ [Read full review](https://www.g2.com/survey_responses/sangoma-wholesale-carrier-services-review-5071957) #### What Are G2 Users Discussing About Sangoma Wholesale Carrier Services? - [What is VoIP Innovations used for?](https://www.g2.com/discussions/what-is-voip-innovations-used-for) - ‹ Prev‹ Prev - 1 - [2](/categories/communication-platform-as-a-service-cpaas/f/voice?filters%5BSupported+Communications%5D%5B%5D=91&order=g2_score&page=2#product-list) - [Next ›Next ›](/categories/communication-platform-as-a-service-cpaas/f/voice?filters%5BSupported+Communications%5D%5B%5D=91&order=g2_score&page=2#product-list) Spotlight Categories [Travel Management Solutions](https://www.g2.com/categories/travel-management) [Spend Management Software](https://www.g2.com/categories/spend-management) [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service) [Sales Tax and VAT Compliance Software](https://www.g2.com/categories/sales-tax-and-vat-compliance) [Event Management Platforms](https://www.g2.com/categories/event-management-platforms) Similar Categories - [Cloud Platform as a Service (PaaS)](/categories/cloud-platform-as-a-service-paas) - [Integrated Development Environments (IDE)](/categories/integrated-development-environments-ide) - [Software Testing](/categories/software-testing) - [Help Authoring Tool (HAT)](/categories/help-authoring-tool-hat) - [Other Development](/categories/other-development) - [AI Documentation Generators](/categories/ai-documentation-generators) - [API Development](/categories/api-development) - [API Documentation Management](/categories/api-documentation-management) - [API Generation](/categories/api-generation) - [API Management](/categories/api-management) - [API Marketplace](/categories/api-marketplace) - [API Mocking](/categories/api-mocking) - [API Platforms](/categories/api-platforms) - [Application Development](/categories/application-development) - [Backend as a Service (BaaS)](/categories/backend-as-a-service-baas) [Browse Communication Platform as a Service (CPaaS) Themes](/categories/communication-platform-as-a-service-cpaas/themes) Below are the top-rated Communication Platform as a Service (cPaaS) Platforms with Voice capabilities, as verified by G2’s Research team. Real users have identified Voice as an important function of Communication Platform as a Service (cPaaS) Platforms. Compare different products that offer this feature so you can decide which is best for your business needs. Top Tools at a Glance | | WhatsApp broadcast automation with multi-agent inbox | User Review "Game-Changing WhatsApp Automation for Meta Ad Lead Follow-Up" | | | Omnichannel customer journey orchestration with low-code automation | User Review "Empowers Automation with Intuitive Drag-and-Drop" | | | Programmable voice and SMS with owned-network reliability | User Review "Outstanding Highly Recommend" | | | Transactional OTP delivery with failover routing | User Review "Reliable, Fast SMS Delivery with Transparent, Reasonable Pricing" | | | Carrier-grade voice, SMS, and LNP provisioning | User Review "Great Account Manager and RCS Team Support" | | | Multi-channel CPaaS with developer-first API integration | User Review "Reliable and Developer-Friendly Communication APIs with Minor Limitations" | | | Omnichannel lifecycle automation with CRM-integrated segmentation | User Review "Powerful Segmentation Tools for Targeted Messaging" | | | Programmable SMS, voice, and authentication APIs | User Review "Reliable, Developer-Friendly APIs for Scalable Communications" | * * * Show More * * * ## How Do You Choose the Right Communication Platform as a Service (cPaaS) Platforms? ### What You Should Know About Communication Platform as a Service (cPaaS) Platforms ### Communication Platform as a Service (CPaaS) Software: Analyst Takeaways from G2’s Review Data Communication Platform as a Service, also known as CPaaS software, is a cloud-based platform that helps businesses and users easily integrate real-time communication features into other applications and workflows. CPaaS allows developers and IT professionals to add voice, video, and messaging to their apps by using a cloud-based provider. CPaaS software stands out for how rapidly it’s reshaping how businesses communicate. From my analysis after reviewing a dataset of 1000s of reviews, CPaaS software is a popular choice for startups and [small businesses](https://www.g2.com/categories/communication-platform-as-a-service-cpaas/small-business) due to most software of this type offering scalability and ease of integration. Large [enterprises](https://www.g2.com/categories/communication-platform-as-a-service-cpaas/enterprise) also seek to use this software to enhance customer experience and improve internal communication. ### What I Often See in CPaaS Software Feedback #### Pros: What Users Consistently Appreciate - **Ease of Use:** Users frequently emphasize that CpaaS platforms are intuitive, helping teams get started quickly without deep technical expertise. _“Dotdigital is an intuitive, user-friendly platform that enables marketers of any level of ability to create impactful email campaigns, landing pages and enquiry forms. We love the access available to expert help when needed, and the detailed data reports we can generate following email campaigns.”_ - [Sarah B. Dotdigital Review](https://www.g2.com/products/dotdigital/reviews/dotdigital-review-11027122) - **Seamless Integration:**  Many reviews highlight how easily CpaaS APIs plug into existing systems, streamlining deployment and allowing faster time to value. _“I think Dot Digital is a great platform, I have used it across 2 jobs over the last 5 years or so and always found it to be leading ESP. I really enjoy how easy the email builder is to use, creating automations and segments is also really easy and effective. I think the integrations you can make are also great, we recently started using a parent and child account to work with two sister brands and found it really easy to set up, especially with our account manager now on hand to help with any issues. We use Dot Digital every day and have never have serious issues, I have been able to show less experienced colleagues how to use the paltform and get the up to speed very quickly”_ - [James A. Dotdigital Review](https://www.g2.com/products/dotdigital/reviews/dotdigital-review-11161494) - **Reliable Support:** Strong customer support shows up repeatedly in positive feedback. Users appreciate responsive teams that can troubleshoot or guide implementation when needed. _“I never had an easy platform to paly around with and guess what you have an API for everything so if you want to automate this, you can do so easily. Their support is perfect as they route your chat to the relevant team and your issues are totally solved and you get an answer at the end with what you are asking for. I'm getting jelous as we need this support in our team as well.” -_ [Mike R. Review](https://www.g2.com/products/telnyx-cpaas/reviews/telnyx-cpaas-review-10346368) #### Cons: Where Many Platforms Fall Short - **Delays and Downtime:** A smaller but important set of reviews call out service reliability and latency as pain points, particularly during high-traffic periods. _“Sometimes users have experienced interface freezes or call lags, though these are not frequent. Can disrupt call flow in high-volume environments. The Basic User Interface Design is functional but outdated. It is slow or inconsistent in support at times especially during critical issues.”_ - [Nistha S. Ozonetel Review](https://www.g2.com/products/ozonetel/reviews/ozonetel-review-11114319) - **Support Gaps: ** While support is often praised, it’s also one of the top complaints—suggesting inconsistency in experiences across vendors or geographies. _“There are areas for improvement. Occasionally, the reimbursement tracking feels a bit slow when syncing with our financial systems, which can delay updates. That said, the customer support team has been responsive and helpful whenever we've faced issues.” -_ [Muhammed W. Pluto Review](https://www.g2.com/products/plutocard/reviews/pluto-review-10793201) - **Unclear Pricing** – Users mention they “don’t like” pricing surprises or a lack of transparency in usage-based billing models. _“The pricing structure is complicated, especially when dealing with multiple APIs and international rates.”_ - [Nirav R. Vonage Communications Review](https://www.g2.com/products/vonage-communications-apis/reviews/vonage-communications-apis-review-9878969) ### My Expert Takeaway on CPaaS Software in 2025 My takeaway is that the most successful teams using CPaaS software treat it not just as a comms add-on, but as a core layer of customer engagement. Startups, Small businesses, and enterprises often integrate CPaaS into their workflows—support tickets, logistics tracking, or even onboarding flows—where responsiveness is key. From a metrics standpoint, the **average star rating across reviews is a strong 4.48, and the likelihood to recommend averages at 8.97** , signaling broad satisfaction. Ease of use (6.31/7) and quality of support (6.32/7) rank high, underscoring the category’s maturity. Industries like healthcare and fintech, where security and speed are important, are especially heavy adopters. If your team is scaling operations and needs a reliable way to keep customers in the loop, CpaaS deserves serious consideration. [Brittany Guntang](https://learn.g2.com/author/brittany-guntang) **Last updated on May 19, 2025** ###