Acuity Scheduling
Acuity Scheduling is an online appointment scheduling platform from Squarespace, Inc., the design-driven software company headquartered in New York City. Founded in 2006 and acquired by Squarespace in 2019, Acuity powers client booking for solo professionals, teams, and service-based businesses, and is used by customers worldwide. It can be used on its own or integrated directly with a Squarespace website. Acuity gives businesses a customizable, shareable booking page where clients view real-time availability and schedule appointments themselves. Core capabilities include calendar management with two-way syncing across Google, Outlook, iCloud, and Office 365; automated email and SMS reminders to reduce no-shows; online payments and deposits at the time of booking; intake forms, appointment types, group classes, packages, and memberships; client management tools; and reporting on bookings and client activity. A mobile app lets owners manage their calendars on the go. Acuity helps service-based businesses replace back-and-forth scheduling emails and phone calls with a self-serve booking experience. From coaches, salons, and consultants to studios and clinics, businesses use Acuity to fill their calendars, collect payment up front, and keep clients informed automatically — saving administrative time while giving customers a simple way to book.
Average Rating: 4.6/5.0
Total Reviews: 402
How Do G2 Users Rate Acuity Scheduling?
- Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.3/10)
- Quality of Support: 9.2/10 (Category avg: 9.1/10)
- Ease of Use: 9.1/10 (Category avg: 9.0/10)
Who Is the Company Behind Acuity Scheduling?
- Seller: Squarespace
- Year Founded: 2003
- HQ Location: New York
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LinkedIn® Page: www.linkedin.com
2,174 employees on LinkedIn® - Ownership: NYSE: SQSP
- Phone: +1 646.580.3456
Who Uses This Product?
- Who Uses This: Owner, CEO
- Top Industries: Health, Wellness and Fitness, Marketing and Advertising
- Company Size: 91% Small, 7% Medium
What Do G2 Reviewers Say About Acuity Scheduling?
AI-generated summary from verified user reviews
Pros
- Users appreciate the ease of use of Acuity Scheduling, enjoying its user-friendly interface and customization options.
- Users love the user-friendly interface of Acuity Scheduling, making appointment management smooth and enjoyable.
- Users love the ease of scheduling with Acuity, appreciating the ability to easily adjust and manage appointments.
- Users enjoy the ease of scheduling with Acuity, appreciating its friendly interface for managing appointments and instructors.
- Users love the scheduling efficiency of Acuity Scheduling, making calendar management easy and client-friendly.
Cons
- Users criticize the limited features of Acuity Scheduling, finding integration and data export options frustratingly restrictive.
- Users face scheduling issues due to confusing options, integration limits, and problems with client record handling.
- Users find the complexity of integrations and scheduling options frustrating, often leading to confusion and data issues.
- Users report feature issues with Acuity Scheduling, including poor reporting and problematic client data handling.
- Users face integration issues with Acuity, including export limitations and client record merging complications.
What Are Recent G2 Reviews of Acuity Scheduling?
"Streamlined Scheduling That Makes Client Self-Booking Easy"
Rating: 4.5/5.0 stars
— Verified User in Health, Wellness and Fitness
"Effortless Scheduling, Easy Setup, and Great Value"
Rating: 5.0/5.0 stars
— Letesia P.

